I visit six days a week and feel very comfortable leaving my husband here - the staff are kind, attentive and genuinely caring, management is supportive and responsive, and the facility is clean, welcoming and safe with a lovely indoor courtyard. Meals are good, activities and transportation are reliable, and overall I'm very satisfied with his care and the peace of mind this community gives me.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.91·(47)
Overall rating
5
4
3
2
1
Care
3.9
Staff
4.1
Meals
3.0
Amenities
3.5
Value
2.6
Pros
Compassionate, attentive caregiving staff
Engaged and communicative floor staff
Supportive intake and admissions team
Experienced clinical leadership (RN/LVN presence)
Clean and updated common areas in portions of the building
Indoor and outdoor courtyard spaces
Transportation/van service for outings and appointments
Organized activities including music classes and talks
Accepts Medi‑Cal and waiver programs
Affordable, furnished room options
Supportive bereavement and family communication
Home‑like, welcoming atmosphere
Cons
High staff turnover and chronic understaffing
Gaps in resident safety controls and wander-prevention protocols
Inconsistent clinical follow-up and medication oversight
Variable meal quality and menu suitability
Inconsistent activity programming and resident engagement
Uneven sanitation and housekeeping practices
Aging building with deferred maintenance needs
Inconsistent administrative responsiveness and billing processes
Limited staff training and use of part-time personnel without continuity
Reception/front-desk operational lapses affecting communication
Summary of reviews
Reviews of Citrus Hills Assisted Living are polarized: a substantial number of families praise the facility for its compassionate direct-care staff, welcoming atmosphere, and practical amenities, while other accounts identify operational weaknesses that have tangible implications for resident safety and continuity of care.
Care quality and clinical oversight: Many families describe genuinely caring, attentive caregivers and note the presence of licensed clinical staff (RN/LVN). Those positives are counterbalanced by recurring concerns about clinical follow-up, medication management, and the facility’s ability to meet higher-acuity needs. There are accounts of delayed or inconsistent clinical responses and at least one serious incident involving a wandering resident and failures of location-alert systems; this highlights a potential mismatch between resident acuity and available clinical safeguards. Prospective families should clarify clinical staffing levels, on-duty licensure, and medication-administration protocols before placement.
Staffing and culture: Staff are frequently characterized as kind and committed, and several reviews credit individual caregivers and intake personnel for smooth transitions. At the same time, there are persistent reports of high turnover, understaffing, and use of part-time hires that can disrupt continuity of care. Reviewers link staffing instability to lapses in responsiveness, front‑desk inattentiveness, and uneven participation in activities. Management stability also appears variable: some accounts describe proactive, communicative administrators while others describe inconsistent follow-through and ownership perceived as cost-driven.
Dining and activities: Food quality descriptions vary widely. Multiple families praise generous, well-prepared meals and specific dietary accommodations, while others describe meals as too spicy or inconsistent in quality. Activity programming ranges from organized offerings (music classes, talks, van outings) to limited schedules focused primarily on passive options like bingo. Families seeking an active lifestyle should request the current activity calendar and observe participation levels.
Facilities and maintenance: The property shows a mix of conditions. Several areas are clean, updated, and attractively maintained (fresh paint, new flooring, indoor/outdoor courtyards); conversely, some reviews identify aging units, unresolved maintenance requests, carpeting concerns, and localized sanitation or odor issues. Parking is limited and some common areas are described as dated, so physical tours should include close inspection of the resident room and public spaces.
Management, communication, and operations: Communication experiences are mixed. Positive reports note detailed updates and supportive family engagement; negative reports cite distracted front-desk staff, billing and refund disputes, and slow notification to families in critical situations. Safety procedures—specifically wander-prevention, alarm reliability, and gate/security controls—emerge as a recurring operational weakness that families should address directly with leadership.
Notable patterns and guidance: The overall pattern suggests Citrus Hills can be an excellent option for residents who are relatively independent and benefit from compassionate frontline staff and modest pricing. However, families of higher-acuity residents or those with significant wander-risk should exercise caution and verify staffing ratios, emergency-response procedures, alarm and bracelet system reliability, and a clear plan for clinical escalation. During a tour, ask for recent staffing schedules, sample menus, an activity calendar, documentation of clinical staffing (RN/LVN coverage), and specifics on security and family notification protocols. These targeted inquiries will help determine fit given the facility’s mixed reports.
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Location
Citrus Hills Assisted Living is located at 142 S Prospect St, Orange, CA, 92869.
About Citrus Hills Assisted Living
Citrus Hills Assisted Living sits in Orange, California, on South Prospect Street, and welcomes seniors who want a family-style home that feels warm and comfortable, with care services ranging from independent living to assisted living, memory care, respite care, and nursing and rehab. The grounds are shaded, giving a break from the sun, and the building itself has well-kept and beautifully furnished interiors with private units, cable or satellite TV, private bathrooms, and an emergency call system for peace of mind. Residents can bring their pets and enjoy time in the courtyard or landscaped grounds, while also taking part in scheduled social outings or simply relaxing in comfortable common areas with card and game rooms, a library, and a resident lounge.
Citrus Hills Assisted Living supports all kinds of needs, offering assisted living for daily activities like bathing and dressing, adult day care for some companionship and supervision during the day, home health care, and specialized memory care/dementia care for those with memory impairment. For folks that need more support, nursing home care is available too, all with 24-hour nurse coverage, medication management, and general counseling services if needed. There's transportation available for appointments, errands, or outings, and the staff takes care of housekeeping, laundry, and meal preparation with restaurant-style dining so residents have less to worry about.
This is a Continuing Care Retirement Community (CCRC), meaning people can move between care levels as needs change, whether that's staying independent or getting more support down the line. Spacious layouts and decorated interiors make the place inviting, and amenities like beauty and barber services, internet and Wi-Fi, and access to a gallery of community spaces mean there's comfort and a sense of home for everyone. Citrus Hills aims to keep residents connected and active and believes in compassionate, personalized care, balancing independence with support while making sure residents feel like family every day.
People often ask...
Citrus Hills Assisted Living offers competitive pricing, with rates starting at a cost of $6,698 per month.
Citrus Hills Assisted Living offers independent living, assisted living, and memory care.
There are 15 photos of Citrus Hills Assisted Living on Mirador.
Yes, Citrus Hills Assisted Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 142 S Prospect St, Orange, CA 92869.
No, Citrus Hills Assisted Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the complaint alleging residents' needs were not met and found no violations cited.
05 Jun 2026Complaint
05 Jun 2026Complaint
Investigated the allegation that staff prevented a resident from receiving telephone calls and found insufficient evidence to prove it.
02 Jun 2026Complaint
02 Jun 2026Complaint
Investigated allegations and found no deficiencies.
02 Jun 2026Complaint
02 Jun 2026Complaint
Concluded that the allegations were unsubstantiated. No violations cited.
28 May 2026Complaint
28 May 2026Complaint
Investigated the allegation of staff not providing a safe environment and concluded it could not be substantiated.
15 May 2026Complaint
15 May 2026Complaint
Investigated a complaint that staff did not allow a resident access to their pull cord.
15 May 2026Complaint
15 May 2026Complaint
Found the allegations regarding COVID precautions, family notification, and resident care to be unsubstantiated.
15 Apr 2026Complaint
15 Apr 2026Complaint
Investigated a complaint that staff touched a resident inappropriately; evidence was insufficient to determine if it occurred.
20 Feb 2026Complaint
20 Feb 2026Complaint
Investigated a complaint alleging an excessive rent increase, disrepair, fire-safety nonconformity, and inadequate staffing; the rent increase claim was unfounded, while the other allegations were unsubstantiated.
21 Oct 2025Complaint
21 Oct 2025Complaint
Investigated allegation that staff did not ensure residents' hygiene needs were met. Interviews largely contradicted the claim, and evidence did not establish the allegation.
16 Oct 2025Inspection
16 Oct 2025Inspection
Observed an unannounced, annual licensing visit; no deficiencies were cited.
01 Oct 2025Complaint
01 Oct 2025Complaint
Investigated allegations that a resident's needs were not met, incontinence care caused urine odor, and cleanliness was not maintained. No conclusive evidence was found to prove or refute the claims.
01 Oct 2025Complaint
01 Oct 2025Complaint
Investigated allegations that staff did not deliver unopened mail promptly, required residents to open packages in front of staff, and verbally harassed residents.
01 Oct 2025Complaint
01 Oct 2025Complaint
Investigated allegations that staff handled a resident roughly, did not respond promptly to calls, and refused to shower; the investigation found insufficient evidence to prove or disprove these claims. It also found that staff informed the resident's authorized representative about an incident.
11 Feb 2025Complaint
11 Feb 2025Complaint
Investigated complaints about mobility and showering; found full bed rails used for a non-hospice resident and inadequate linens, while the mobility and showering concerns lacked sufficient evidence.
Type B87608(a)(5)(B)
Type B87606(a)(5)(B)
Type B87307(a)(3)(C)
29 Jan 2025Complaint
29 Jan 2025Complaint
Investigated allegations that staff left a resident in a soiled diaper for a long period, did not replace a call button, did not serve meals, and did not administer medications as prescribed; no citations were issued.
22 Jan 2025Complaint
22 Jan 2025Complaint
Investigated an allegation that staff had a resident sign documents without authorized representative knowledge and that health insurance was changed for financial gain. Conflicting information prevented a determination on whether the allegations occurred.
24 Dec 2024Complaint
24 Dec 2024Complaint
Investigated allegation that hot water was unavailable. Found that hot water was inconsistent across fixtures with variable temperatures.
Type B87303(a)(a)
24 Dec 2024Inspection
24 Dec 2024Inspection
Observed hot water temperatures outside the required range and inconsistent delivery, with residents reporting fluctuations between hot and cold.
Type B87468.2(e)(2)
11 Dec 2024Complaint
11 Dec 2024Complaint
Investigated two allegations: bedbug outbreak not prevented and personal belongings damaged and not returned. Found insufficient evidence to prove or disprove that these events occurred.
20 Nov 2024Inspection
20 Nov 2024Inspection
Observed closet doors in resident room 105 dismantled and not in their proper position, creating a potential safety risk.
Type B87303(a)
01 Nov 2024Inspection
01 Nov 2024Inspection
Identified multiple expired food items in the kitchen, posing health and safety risks to residents.
Type A87555(b)(28)
28 Oct 2024Inspection
28 Oct 2024Inspection
Confirmed that a medication-related deficiency from an earlier citation was cleared during an unannounced follow-up visit.
Type B87464(f)(4)
23 Oct 2024Inspection
23 Oct 2024Inspection
Identified that a resident with dementia did not have an updated physician report as required annually. This created a potential health and safety risk.
Type B87705(c)(5)
23 Oct 2024Complaint
23 Oct 2024Complaint
Investigated a complaint; a medication administration issue was identified and other concerns lacked sufficient evidence.
Type ACCR 87464(f)(4)Assistance with taking prescribed medications
23 Oct 2024Complaint
23 Oct 2024Complaint
Investigated two allegations and found no corroboration in records that staff failed to notify the physician about changes in the resident's condition or that the resident sustained pressure injuries.
03 Oct 2024Complaint
03 Oct 2024Complaint
Identified a screen door repair issue; cleanliness, grab bars, and pest-control concerns were not proven.
Type B87303(a)
29 Aug 2024Complaint
29 Aug 2024Complaint
Investigated and observed a resident smoking outside on the patio, with cigarette butts found there; one resident admitted to smoking outside their room.
Type B87468.1(a)(2)
29 Aug 2024Complaint
29 Aug 2024Complaint
Investigated a complaint that meals were not nutritious or well balanced. Interviews indicated residents had access to an alternative menu and could obtain meals elsewhere if needed, with mixed opinions on food quality.
20 Jun 2024Complaint
20 Jun 2024Complaint
Investigated an allegation that staff discarded a resident's clothes without consent. Evidence showed the clothes were discarded and replacements were provided.
Type A87468.1(a)(12)
06 Jun 2024Inspection
06 Jun 2024Inspection
Investigated a self-reported incident of stolen medication involving a resident; reviewed related training and procedures and observed the medication cart locked during medication administration.
06 Jun 2024Complaint
06 Jun 2024Complaint
Investigated allegation of bed bugs; found no bed bugs during the visit and rooms were treated after the report.
29 May 2024Inspection
29 May 2024Inspection
Investigated a complaint during an unannounced case management visit, reviewing resident documents and interviewing a resident and staff.
15 May 2024Complaint
15 May 2024Complaint
Investigated an allegation that staff did not assist a resident with meeting medical needs. Review of medical records and home health plans found insufficient evidence to confirm the allegation.
15 May 2024Complaint
15 May 2024Complaint
Investigated an allegation that staff did not seek timely medical attention for a resident and found insufficient evidence to confirm whether the incident occurred.
01 Mar 2024Complaint
01 Mar 2024Complaint
Investigated allegation that staff did not ensure a resident's room was adequately cleaned. Found conflicting information and no conclusive evidence to prove the allegation.
20 Feb 2024Inspection
20 Feb 2024Inspection
Investigated a wandering incident where a resident left the premises without staff notification and returned safely; no injuries or medical treatment were required.
06 Feb 2024Complaint
06 Feb 2024Complaint
Investigated a claim that staff lacking appropriate qualifications performed glucose testing for a resident. Findings showed staff conducted glucose checks, with some accounts indicating resident self-testing and others indicating staff involvement, while medication-related allegations were inconclusive due to conflicting statements.
Type A87628(a)
27 Oct 2023Inspection
27 Oct 2023Inspection
Identified that basic care and supervision was not provided when a resident eloped a second time, creating an immediate health and safety risk.
Type A87468.2(f)(1)
Type A87101(c)(3)
Type AHealth and Safety Code 1569.2(c)
26 Sept 2023Complaint
26 Sept 2023Complaint
Investigated the allegation that a resident eloped due to staff negligence; the resident left the premises, was found at a nearby elementary school, and wander guard alarms were tested and used to monitor exits.
06 Jul 2023Complaint
06 Jul 2023Complaint
Investigated the allegation that staff did not ensure a resident received prescribed medication while in care. Interviews and MAR reviews showed most meds were given on time, but records indicated occasions where medications were not administered when late and MARs showed absent or refused statuses.
Type A87465(c)(2)
06 Jul 2023Inspection
06 Jul 2023Inspection
Conducted an unannounced visit to deliver an amendment related to a complaint and met with the operations manager; an exit interview was conducted.
11 May 2023Complaint
11 May 2023Complaint
Investigated the allegation that reporting requirements were not met; found insufficient evidence to support the claim and issued a Technical Assistance Advisory Note regarding reporting requirements.
04 May 2023Complaint
04 May 2023Complaint
Identified that a resident did not receive a prescribed PRN Hydrocodone-Acetaminophen 5-325 mg as ordered from 4/17/23 to 4/19/23.
Type A87465(c)(2)
06 Apr 2023Complaint
06 Apr 2023Complaint
Investigated allegations that a resident was unlawfully evicted and that a resident was physically assaulted by another resident due to lack of care and supervision; investigators could not determine whether these events occurred.
Type B87224
02 Mar 2023Complaint
02 Mar 2023Complaint
Investigated the allegation of unlawful eviction and found no basis for it.
Type B87224
16 Feb 2023Complaint
16 Feb 2023Complaint
Investigated the claim that staff charged residents' cards without authorization and yelled at a resident; the claims were unfounded.
14 Feb 2023Inspection
14 Feb 2023Inspection
Identified an amended complaint with a Type A deficiency and a civil penalty. No deficiencies were issued during this Case Management visit.
03 Feb 2023Complaint
03 Feb 2023Complaint
Investigated the allegation of insufficient staff to meet residents' needs and found conflicting information in interviews and records.
01 Feb 2023Inspection
01 Feb 2023Inspection
Identified an allegation of a physical altercation between two residents in the dining area. A 911 call was made, one resident was transported to a hospital, and eviction notices were issued to the involved residents.
20 Jan 2023Complaint
20 Jan 2023Complaint
Observed residents smoking cigarettes and marijuana inside the building in violation of house rules.
Type A87203
12 Jan 2023Complaint
12 Jan 2023Complaint
Investigated an allegation that the site did not provide a safe environment and supervision; interviews and records did not establish the allegations.
26 Oct 2022Inspection
26 Oct 2022Inspection
Identified that a resident with dementia left unassisted and safety measures to address wandering were not in place.
Type A87705(b)(2)
Type A87208
12 Sept 2022Complaint
12 Sept 2022Complaint
Observed unclean conditions and odors, including spider webs, dust, trash in hallways and under residents' beds, and a stained bathroom area with urine odor in a resident's unit.
Type B87303(a)(1)
12 Sept 2022Inspection
12 Sept 2022Inspection
Identified a potential safety risk when unsecured Tide laundry pods and an open laundry detergent container were found in the laundry area.
Type B87705(f)(2)
12 Sept 2022Complaint
12 Sept 2022Complaint
Investigated the allegation of rodents; found no evidence of insects or rodents and determined the allegation was unfounded.
23 Nov 2021Inspection
23 Nov 2021Inspection
Cleared deficiencies related to cleanliness, safety, resident rights, furnishings, and equipment.
09 Nov 2021Inspection
09 Nov 2021Inspection
Identified safety and health concerns due to maintenance issues (hole in ceiling, broken screen door, and missing blinds) and an improper COVID-19 screening at the entrance.
Type B87303(a)
Type B87468.1(a)(2)
29 Oct 2021Inspection
29 Oct 2021Inspection
Observed staff wearing masks and no active COVID-19 cases. A technical violation was noted during the visit.
19 Apr 2021Inspection
19 Apr 2021Inspection
Investigated two self-reported incidents, conducted a telephonic follow-up and reviewed records; no deficiencies were issued.
22 Nov 2019Inspection
22 Nov 2019Inspection
Found no deficiencies during the visit.
31 Oct 2019Complaint
31 Oct 2019Complaint
Dismissed allegations of wrongdoing at the facility following interviews, observations, and documentation review. Residents were satisfied with living conditions, care, and food. All areas were clean and well-maintained.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Citrus Hills Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Citrus Hills Assisted Living directly. There is no cost for this service. We are compensated by the community you select.
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