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Location
Assurance Home 2 is located at 670 Highland Dr, Palm Springs, CA, 92264.
People often ask...
Assurance Home 2 offers assisted living.
The full address for this community is 670 Highland Dr, Palm Springs, CA 92264.
No, Assurance Home 2 does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated four allegations about night staff presence, residents feeding themselves, food access, and administrator qualifications. One allegation about supervision of a resident with dementia and an elopement incident was found to be valid; the other three could not be proven.
Type B87705(d)
24 Apr 2024Inspection
24 Apr 2024Inspection
Confirmed all residents relocated and the license surrendered; the location was vacant and not operating.
04 Apr 2024Complaint
04 Apr 2024Complaint
Investigated two complaints: staff not responding to inquiries about a resident's care and failing to notify hospice about a fall; identified communication issues involving staff and the resident's representative.
Type B87468.1(a)(9)
04 Apr 2024Inspection
04 Apr 2024Inspection
Observed no residents present during the visit, with four residents previously in care: one removed by family, one died, one moved to another licensed facility, and the remaining resident awaited placement.
25 Mar 2024Inspection
25 Mar 2024Inspection
Identified that licensees were advised on relocating residents and that a final inspection would occur after all residents moved, with dated eviction letters and relocation updates required.
Type A1569.682
01 Mar 2024Inspection
01 Mar 2024Inspection
Identified fire clearance issues due to a bedridden resident and locked entry gates, and noted an outdated dementia-related medical assessment.
09 Feb 2024Inspection
09 Feb 2024Inspection
Identified immediate safety risks due to insufficient staff on duty and an open pool gate; also noted overdue or missing documentation and ongoing penalties.
Type A87468.2(a)(4)
Type A87307(e)
Type B1569.605
Type B87633(b)
Type B87411(f)
Type B87705(l)(6)
30 Jan 2024Inspection
30 Jan 2024Inspection
Found multiple health and safety deficiencies, including no infection control plan, missing health screenings and training, expired food, unsecured medications, unsanitary pool water, and unsafe door and gate practices.
Type B87411(f)
Type B87303(a)
Type B87412(d)
Type B1569.625(b)(2)
Type B1569.319(a)
Type B1569.7
Type B87555(b)(8)
Type B1569.696
Type B1569.605
Type B87470(c)(1)(c)
Type B87705(l)(6)
Type B87632(a)(1)
Type B87633(b)
15 Dec 2023Inspection
15 Dec 2023Inspection
Observed multiple safety lapses related to dementia care, including locked exterior gates, unlocked knives, unlocked toxic chemicals, and medications accessible to residents. Civil penalties were assessed for ongoing non-compliance.
Type B87705(I)(6)
Type B87705(f)(1)
Type B87705(f)(2)
Type B87465(h)(2)
07 Dec 2023Inspection
07 Dec 2023Inspection
Identified multiple safety and record-keeping deficiencies at a care facility, including locked exterior gates, unlocked medications, unlocked chemicals, and unlocked knives. Also found outstanding licensing fees and several incomplete admission agreements.
Type B87705(l)(6)
Type B87705(f)(1)
Type B87705(f)(2)
Type B87465(h)(2)
Type B1569.185(e)
Type B87506(b)(15)
08 Jun 2023Complaint
08 Jun 2023Complaint
Investigated an allegation that staff did not provide adequate supervision to prevent a resident from wandering away from the premises.
Type A87468.2(a)(4)
08 Jun 2023Inspection
08 Jun 2023Inspection
Identified overcapacity by one resident, a staff member with clearance not associated to the site, and a failure to report a resident elopement.
Type A87335(E)(1)
Type A87355
Type A87204(a)
Type B87211
13 Apr 2023Inspection
13 Apr 2023Inspection
Observed seven residents in care, exceeding the approved capacity of six. This situation created an immediate health and safety risk.
Type A87204(a)
13 Apr 2023Complaint
13 Apr 2023Complaint
Observed residents were locked inside using a locked perimeter gate, which restricted visitor access.
Type B87705(i)(6)
13 Apr 2023Complaint
13 Apr 2023Complaint
Found that inadequate supervision allowed a resident with dementia to wander away and could not safely return on their own. The resident was located later by authorities.
Type A87705(k)(4)
Type A87468
07 Feb 2023Inspection
07 Feb 2023Inspection
Observed infection control measures were in place and no positive COVID-19 cases were present.
16 Nov 2022Complaint
16 Nov 2022Complaint
Investigated an allegation that a resident was illegally evicted and not allowed to return after treatment in a care setting. The investigation found no eviction notice was provided and eviction procedures were not followed.
Type B87224(a)
Type B87463
14 Nov 2022Inspection
14 Nov 2022Inspection
Identified financial instability with low or negative balances and unpaid expenses, risking ongoing operations. Also found missing liability insurance and food service issues that could affect residents' care.
Type B87213
Type B1569.605
Type B87555(b)(8)
Type B87405(d)(1)
Type B87405(d)(2)
Type B87405(d)(3)
Type B87405(d)(4)
Type B87405(d)(5)
Type B87405(d)(6)
Type B87405(d)(7)
03 Nov 2022Inspection
03 Nov 2022Inspection
Observed no health and safety concerns or deficiencies; the licensee was asked to submit an updated LIC500 by 11/07/2022.
09 Sept 2022Complaint
09 Sept 2022Complaint
Investigated the allegation that staff did not assist residents with activities of daily living as needed. Found that a resident had a behavioral episode and stayed unresponsive for about 40 minutes while staff waited for law enforcement, and there were no adequate records to guide care.
Type B87468.2(a)(4)
09 Sept 2022Inspection
09 Sept 2022Inspection
Identified deficiencies related to failure to report an incident within seven days and missing resident records. Also found lack of an interior bathroom door lock providing privacy for residents.
Type B87211(a)(1)(D)
Type B87506(a)
Type B87307(c)
19 Aug 2022Inspection
19 Aug 2022Inspection
Identified failures to report hospitalizations of a resident to the Department and to maintain an up-to-date resident record.
Type B87468.2(a)(D)
Type B87211(a)
19 Aug 2022Complaint
19 Aug 2022Complaint
Investigated the allegation that staff did not provide a resident with a special diet; interviews and observations indicated the allegation was unsubstantiated.
28 Jun 2022Complaint
28 Jun 2022Complaint
Investigated the allegation that food was not provided for residents and found the food supply insufficient to meet needs.
Type A87555(b)(26)
28 Jun 2022Inspection
28 Jun 2022Inspection
Investigated a complaint that staff were not paid; interviews indicated staff had not received regular wages.
20 May 2022Inspection
20 May 2022Inspection
Identified missing resident pre-admission assessments and current medication records, gaps in awake night staffing, and missing liability insurance and license fees; an immediate civil penalty was issued and a caregiver worked without clearance.
Type B87506(a)
Type B87506(b)
Type B87506(d)
Type B87506(h)
Type B87506(c)
Type B87506(f)(1)
Type B87506(f)(2)
Type B1569.185(e)
Type B1569.185
Type B1569.605
10 May 2022Inspection
10 May 2022Inspection
Identified lack of required criminal background clearances for individuals in the home and a missing resident file. This created potential safety concerns for residents.
Type B87355(e)(1)
Type B87506(a)
30 Mar 2022Inspection
30 Mar 2022Inspection
Identified several health and safety deficiencies, including unlocked medication storage, an unclean bathroom, unpaid licensing fees, missing liability insurance, incomplete staff and resident records, and insufficient night staffing.
Type A87355(e)(1)
Type A87156(a)
Type A87705(j)
Type A87465(h)(2)
Type B87412(f)
Type B1569.605
Type B87506(d)
Type B87405(a)
Type B87705(c)(4)(A)
Type B87705(c)(5)
Type B87468.1(a)(2)
30 Mar 2022Complaint
30 Mar 2022Complaint
Investigated the allegation that residents were left unattended; found residents were left without supervision on multiple occasions when staff were away.
Type A87468.2(a)(4)
15 Mar 2022Inspection
15 Mar 2022Inspection
Found that a staff member lacked fingerprint clearance before working, medications were not locked, and a resident bathroom was unclean.
Type A87355(e)(1)
Type B87465(h)(2)
Type B87468.1(a)(2)
20 Dec 2021Complaint
20 Dec 2021Complaint
Investigated an allegation that staff handled a resident in a rough manner; interviews indicated the claim could not be proven.
22 Sept 2021Complaint
22 Sept 2021Complaint
Identified deficiencies related to failing to update a resident's needs and services plan and to provide required care, along with incomplete resident records.
Type A87466
Type A87468.2(a)(4)
Type B87506(a)
22 Sept 2021Inspection
22 Sept 2021Inspection
Identified an unassociated staff member, unlocked medications accessible to residents, and incomplete resident records during the visit.
Type A80075(n)(1)
Type A80019(f)
03 Aug 2021Inspection
03 Aug 2021Inspection
Identified that a staff member with a criminal record clearance was not associated prior to starting work, creating an immediate health and safety risk to residents.
Type A87355(e)(2)
Type A1569.17(b)
03 Aug 2021Complaint
03 Aug 2021Complaint
Investigated the allegation that a resident wandered away due to lack of supervision. The investigation noted that staff did not detect the absence promptly and the resident was located nearby and returned.
Type A87411(a)
04 May 2021Complaint
04 May 2021Complaint
Investigated illegal eviction and financial abuse allegations. The licensee did not issue an eviction notice to a resident and accepted two months’ rent after the resident left, with no documented refund.
Type B87224(a)
Type B87507(g)
01 Apr 2021Complaint
01 Apr 2021Complaint
Investigated three allegations about medication administration without physician approval, failure to arrange a physician visit, and denial of phone usage; information did not corroborate the claims.
30 Mar 2021Complaint
30 Mar 2021Complaint
Investigated the allegation that a resident wandered away from care, boarded a bus to Los Angeles, and sought help at a police station.
Type A87705(b)(2)
18 Mar 2021Complaint
18 Mar 2021Complaint
Investigated an allegation that a provider refused to accept a resident back from the hospital and did not issue a 30-day eviction notice.
Type A87468.2(a)(20)
22 Jan 2021Inspection
22 Jan 2021Inspection
Verified residents were removed and operations closed as of 1/22/21 after learning the property had been sold to a private party in early January 2021.
23 Nov 2020Inspection
23 Nov 2020Inspection
Observed five residents with adequate food, comfortable temperatures, and sufficient staffing to meet needs. No deficiencies were identified.
23 Nov 2020Inspection
23 Nov 2020Inspection
Found five residents in care during a health and safety check; food was adequate, temperatures were comfortable, and staff supervision appeared to be in place.
12 Oct 2020Complaint
12 Oct 2020Complaint
Investigated allegations about a resident fall, staffing adequacy, temperature, and food; found no evidence to support these claims.
12 Oct 2020Complaint
12 Oct 2020Complaint
Investigated allegations that staff left a resident in soiled clothing and bed linens and neglected the resident. Observations and interviews showed the resident appeared clean, linens were changed as needed, and there was no evidence of neglect.
24 Sept 2020Inspection
24 Sept 2020Inspection
Found conditions in the home satisfactory during an unannounced case management visit. Observed the kitchen stocked with adequate perishable and nonperishable foods, bathrooms clean and operable, resident rooms clean with no odors and a comfortable temperature, and staffing sufficient; a current resident roster with contact information was requested.
24 Sept 2020Inspection
24 Sept 2020Inspection
Found no immediate concerns; the home had adequate food, bathrooms and resident rooms were clean with no odors, staffing was sufficient, and the temperature was comfortable, with the visit addressing the home being marketed for sale and potential relocation of residents.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Assurance Home 2. The information above has not been verified or approved by the owner or operator. For exact information, please contact Assurance Home 2 directly. There is no cost for this service. We are compensated by the community you select.
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