Pacifica Senior Living Poway

    12750 Gateway Park Rd, Poway, CA 92064
    • Independent Living
    • Assisted Living

    Clean, spacious apartments; helpful staff

    I toured and moved my mom in and I'm very pleased. The facility is clean, airy, well-maintained and conveniently located near medical and retail; the apartments are spacious with great appliances and an attractive dining room. The staff-Joanne in particular-were knowledgeable, warm and extremely helpful through a smooth move-in and onboarding; plenty of activities and outings keep residents engaged, so I plan to tour again soon.

    Loved one of resident
    Jul 2026

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    Reviews

    4.67·(24)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      4.8
    • Meals

      4.0
    • Amenities

      4.1
    • Value

      4.7

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    Location

    Map showing location of Pacifica Senior Living Poway

    Pacifica Senior Living Poway is located at 12750 Gateway Park Rd, Poway, CA, 92064.

    About Pacifica Senior Living

    Pacifica Senior Living Poway is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

    People often ask...

    Pacifica Senior Living Poway offers independent living and assisted living.

    There are 2 photos of Pacifica Senior Living Poway on Mirador.

    The full address for this community is 12750 Gateway Park Rd, Poway, CA 92064.

    No, Pacifica Senior Living Poway does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number374604604
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity72 residents
    LicenseeGATEWAY PARK HOLDINGS LLC; CALIFORNIA SENIOR ET AL
    EffectiveMarch 7th, 2023
    View the official license record

    Inspection Reports

    21

    Reports

    0

    Type A Citations

    9

    Type B Citations

    12

    Complaints

    5

    Years

    27 Mar 2026Inspection
    Found no deficiencies cited after an unannounced annual inspection. Observed clean, safe conditions and appropriate safety equipment.
    31 Dec 2025Complaint
    Investigated an allegation that staff did not prevent the spread of a gastrointestinal illness after reopening communal dining; concluded there was not enough evidence to prove a violation.
    25 Aug 2025Complaint
    Investigated concerns that staff did not meet residents' bathing, transfers, incontinence/catheter care, and housekeeping needs; interviews and records review showed no issues and mold concerns were not supported.
    25 Aug 2025Inspection
    Conducted an unannounced case management visit, discussed its purpose with the executive director, and obtained signatures on an amended report, followed by an exit interview.
    13 May 2025Complaint
    Investigated the allegation that residents did not receive food of good quality. Findings showed no evidence of a violation.
    17 Apr 2025Complaint
    Investigated alleged failures to assist with self-administered medications and related resident-safety concerns, identifying gaps in medication handling and staff supervision.
    • Type B87465(a)(4)
    04 Apr 2025Inspection
    Found no deficiencies and compliance with safety and licensing standards observed.
    20 Mar 2025Complaint
    Investigated a questionable death allegation that staff did not notify the resident's authorized representative; found unfounded because the resident did not reside in the licensed part.
    13 Mar 2025Complaint
    Investigated allegations that residents lacked running water, hygiene support, and reporting compliance during a scheduled outage. The evidence indicated there was communication and documentation regarding the outage.
    27 Nov 2024Complaint
    Identified violations of residents' personal rights, including rough handling by staff, and lack of privacy and dignity in interactions.
    • Type B87468.1(a)(2)
    • Type B87468.1(a)(1)
    • Type B87468.2(a)(1)
    13 Mar 2024Inspection
    Observed no deficiencies cited, with safety systems working and supplies available. One technical violation and one technical assistance were issued.
    23 Feb 2024Complaint
    Investigated two complaints about after-hours access and food service. Evidence showed delays in admitting residents after hours due to phone issues and door response, while food service concerns about hot meals and honoring preferences were not confirmed.
    • Type B87507(f)
    20 Oct 2023Complaint
    Investigated the allegation that staff did not meet a resident's incontinence care needs.
    • Type B87411(a)
    16 May 2023Complaint
    Investigated the allegation that refunds were not issued after residents' deaths. Found that refunds were not issued within 15 days for four residents, with involvement from corporate and ledger corrections.
    • Type B1569.652(c)
    23 Mar 2023Complaint
    Identified that a resident's needs were not met after a fall due to missed nocturnal and morning checks.
    • Type B87705(c)(4)
    24 Feb 2023Inspection
    Observed that the site met applicable regulatory requirements and was clean, safe, and in good repair.
    21 Dec 2022Inspection
    Verified the applicant/administrator's identity and COMP II participation, with documentation obtained. Confirmed understanding of licensing requirements during COMP II.
    21 Sept 2022Complaint
    Investigated an allegation that residents did not receive quality food. Complaints about food quality, variety, and temperature were raised after a change in the food service provider.
    • Type B87468.2(a)(5)
    01 Jul 2022Inspection
    Identified an unwitnessed fall involving a resident reported on June 28, 2022; no deficiencies were cited.
    02 Mar 2022Inspection
    Observed infection-control measures in place and no deficiencies were found; entry screening, signs, and PPE resources were readily available.
    13 Dec 2021Inspection
    Investigated self-reported theft and loss incidents involving residents; no deficiencies were cited.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Pacifica Senior Living Poway. The information above has not been verified or approved by the owner or operator. For exact information, please contact Pacifica Senior Living Poway directly. There is no cost for this service. We are compensated by the community you select.

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