Braswell Family Senior Care

    620 E Highland Ave, Redlands, CA 92374
    • Independent Living
    • Assisted Living

    Caring staff, activities, clean rooms

    I've been very pleased with this community. The staff are kind, professional, and attentive (Ryan, Kara and Melanie were especially helpful), the kitchen and dining have improved, and there are plenty of engaging activities-Meditation Mondays, music days, Wednesday trips, bingo and exercise classes. Beautiful courtyard and clean, home-like rooms give me peace of mind and make it easy to recommend.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.63·(52)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.6
    • Meals

      3.0
    • Amenities

      3.1
    • Value

      2.4

    Pros

    • Compassionate, attentive caregiving staff
    • Long‑tenured caregivers and stable relationships
    • Private apartments with accessible bathrooms
    • Three hot meals daily with dietary accommodations
    • Robust on‑site activity program (bingo, trivia, exercise, walking club)
    • Housekeeping and laundry services offered
    • Skilled nursing and convalescent care available
    • Reasonable pricing and perceived value
    • Well‑maintained courtyard and common areas
    • Bright, remodeled dining area and pleasant social spaces
    • Flexible optional paid services and personalized care plans
    • Short‑term therapy and outings scheduled at times

    Cons

    • Inconsistent food quality and limited menu variety
    • Chronic understaffing leading to delayed assistance
    • Housekeeping and sanitation inconsistencies in some areas
    • Reliance on temporary/agency nursing staff and turnover
    • Limited evening and weekend staffing and services
    • Aging facility infrastructure and maintenance vulnerabilities
    • Limited off‑site transportation and few regular outings
    • Variable management responsiveness and communication
    • Staff conduct and supervision practices
    • Inconsistent infection‑control and pest‑control practices

    Summary of reviews

    Overall impression: Braswell Family Senior Care presents a mixed picture. Many reviewers highlighted compassionate caregiving, private accessible apartments, a bright dining room, and an active on‑site social program that contributes to a sense of community. At the same time, recurring operational issues — particularly around staffing, dining consistency, and building maintenance — create variability in day‑to‑day experience. Prospective families should weigh the facility’s strengths in personalized, lower‑cost care and social programming against operational limitations tied to staffing and infrastructure.

    Care and staff: Care quality is described variably. Numerous accounts emphasize kind, respectful caregivers, long‑tenured staff, individualized care plans, and competent short‑term skilled nursing in the convalescent wing. Several reviewers credited staff with going the extra mile and providing peace of mind to families. Counterbalancing those positive accounts are repeated notes about understaffing, reliance on temporary nursing personnel, slow response times outside day shift hours, and occasional concerns about staff conduct and supervision. Medication management and clinical oversight receive mixed remarks: some families praised timely med management while others described inconsistent clinical coverage. These patterns suggest that leadership stability and staffing ratios materially affect resident experience.

    Dining and nutrition: The facility provides three hot meals daily and will accommodate dietary needs, which many families appreciated. However, dining quality and menu variety are inconsistent across reports. Common critiques include overly processed or salty items, limited diabetic choices, and instances when popular items run out. Multiple reviewers noted kitchen improvements after staff changes, indicating that food quality may be responsive to staffing in the kitchen. Prospective residents may wish to sample meals, review current menus, and ask about diabetic and texture‑modified options during a tour.

    Activities and social life: On‑site programming is a clear strength. Regular offerings cited include bingo, trivia, exercise classes, walking groups, concerts, parties, and in‑house field trips. Reviewers frequently described a friendly community atmosphere and meaningful social engagement opportunities. Off‑site outings are less consistent; although some trips are organized, transportation and frequency of off‑campus activities are limited. Weekend programming can be lighter than weekday offerings.

    Facilities and maintenance: The physical plant is characterized as an older building that is generally maintained. Positive comments reference a pleasant courtyard, attractive lobby, and renovated dining and social areas. At the same time, there are repeated infrastructure concerns: carpeting in high‑traffic areas linked to sanitation worries, isolated reports of roof leaks or mold, and occasional foundation issues. Parking and wayfinding from parking areas were also noted as inconvenient by some families. Cleanliness and housekeeping frequency appear uneven across units, with specific requests for more frequent or deeper cleaning.

    Management and notable patterns: Management impressions vary from receptive and helpful administrators to criticisms about communication, billing disputes, and slow follow‑up on complaints. Several families praised responsiveness around room changes and individualized needs; others described difficulty reaching staff by phone and were concerned about administrative transparency. A few reviewers alleged serious safety or infection‑control events and raised strong concerns about conduct; those accounts appear distinct from the broader operational patterns but warrant direct follow‑up during visits and with regulatory records.

    Recommendation and due diligence: Braswell offers clear advantages in staff compassion, affordable pricing, private accessible units, and robust on‑site programming. At the same time, recurring themes of understaffing, variable dining, sanitation inconsistencies, and aging infrastructure merit careful vetting. For families considering this facility, recommended actions include touring multiple unit types, meeting nursing leadership, asking for current staffing ratios and recent inspection/infection‑control records, sampling meals, and requesting references from current families. Those steps will help determine whether the facility’s strengths align with a prospective resident’s clinical and lifestyle needs.

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    Location

    Map showing location of Braswell Family Senior Care

    Braswell Family Senior Care is located at 620 E Highland Ave, Redlands, CA, 92374.

    About Braswell Family Senior Care

    Braswell Family Senior Care sits beside the San Bernardino Mountains in Yucaipa, California, and has been family-operated since 1963 with a focus on loving care. The facility holds a state license for serving seniors and offers assisted living, independent living, memory care, nursing services, and a continuing care retirement community. Residents can choose between private studio apartments, companion suites, and shared homes, and there are options for respite care, adult day programs, and long-term services at places like Chateau Villa. The Pine Cottage memory care unit has 12 licensed beds with 24-hour awake dementia trained staff and secured wandering grounds to let residents explore safely. The community cares for those with physical, cognitive, or memory needs, including help with dressing, bathing, grooming, incontinence care, and medication, and diabetic or non-ambulatory care are both available. Medically trained staff are on site at all times to ensure proper treatment, and a nurse remains on duty all hours.

    Residents join activities like music with the resident band, arts and crafts, a gardening group, social games, and lectures, with a story time and educational programs available for mental engagement, and the program tries to enhance cognitive abilities while still letting each person keep as much independence as possible. People can spend their time in the gym, game room, spa and wellness room, or walk through gardens and use the outdoor gazebo, and animal lovers enjoy the pet aviary with many birds, plus interaction with farm animals such as emus, llamas, cows, and rabbits in the activity areas. Pets like dogs and cats are allowed. The grounds have landscaped, home-like neighborhoods designed to reduce chores, and common areas come with TVs, cable wired rooms, libraries, and patios.

    Family members can stay in touch through the facility's special communication services, and transportation and a community bus are on hand for shopping, sightseeing, and doctor appointments, with staff able to provide appointment companion services. Meals get planned and prepared by chefs, and community dining areas are open to everyone, with multiple meal plan options. Housekeeping, laundry, and dry cleaning are included. There's space for private family events. Residents can get haircuts and barber services, and personal care needs like assistance with dressing, showering, medication, and toileting get managed by staff who stay ready 24/7. The community bus, parking, and nearby healthcare options, including a doctor and pharmacy within a mile, help make life easier.

    Braswell Family Senior Care gives mental health care, support for VA benefits, advice for finances, and cost assistance programs, and accepts checks and credit cards. The place welcomes both seniors and people with disabilities and aims to keep everyone as involved and independent as they can be, with resources for assistive devices, bedside emergency calls, and a behavioral health recovery center. Staff encourage resident-run and community-sponsored activities so people feel connected. Chapel services and religious programs are provided in-house for those who want them. The facility's "Quality Care with Love" philosophy guides staff as they monitor and improve their work, and every resident follows a care guide tailored to their needs. The Braswell group also runs Mediterranean Gardens and Leisure Manor locations in the area, giving choices for different preferences.

    Admissions are available any time, with regular office hours during the week. Licensed for up to 36 residents, Braswell Family Senior Care remains a place with a home-like, warm environment run by a loving staff, where the main goal is to help people live safely, happily, and as independently as possible throughout their golden years.

    People often ask...

    Braswell Family Senior Care offers competitive pricing, with rates starting at a cost of $5,436 per month.

    Braswell Family Senior Care offers independent living and assisted living.

    There are 2 photos of Braswell Family Senior Care on Mirador.

    The full address for this community is 620 E Highland Ave, Redlands, CA 92374.

    No, Braswell Family Senior Care does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number360902129
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity156 residents
    LicenseeBRASWELL, JAMES W
    EffectiveAugust 29th, 1977
    View the official license record

    Inspection Reports

    81

    Reports

    14

    Type A Citations

    10

    Type B Citations

    67

    Complaints

    7

    Years

    14 May 2026Complaint
    Investigated seven allegations about resident care and the living environment; findings concluded there was insufficient evidence to prove or disprove them.
    14 May 2026Complaint
    Investigated a complaint alleging issues with safeguarding residents' personal property and visitation. Found no verified violations.
    27 Apr 2026Complaint
    Investigated three allegations about mail handling and bed bug management. Interviews and records indicated mail was not opened or copied without residents' consent, and the Orkin report showed no bed bug activity.
    06 Apr 2026Complaint
    Investigated multiple cleanliness and safety complaints and observed that kitchen flooring was in disrepair and not clean.
    • Type B87303(a)(1)(a)
    24 Mar 2026Complaint
    Investigated two complaints about staff practices: preventing the spread of scabies and assisting residents with showers. Evidence did not corroborate either allegation.
    24 Mar 2026Complaint
    Investigated an allegation that staff administered a nonprescribed medication to a resident. Interviews with eight residents and six staff indicated no such administration occurred.
    24 Mar 2026Complaint
    Investigated a complaint that staff did not respond promptly to residents' requests for help. Interviews indicated the claims were not supported by the evidence.
    21 Mar 2026Complaint
    Identified pests on the second-floor walls and floors not kept clean, and concerns about adequate night supervision.
    • Type B87303(a)(1)
    10 Feb 2026Complaint
    Identified ongoing pest problems, including cockroaches, with staff and residents reporting persistent pest activity.
    • Type A80087(a)(a)
    10 Feb 2026Complaint
    Found ongoing pest problems inside the facility, including bed bugs and cockroaches, with residents reporting infestations and staff noting the need for more frequent pest control.
    • Type B80087(a)(1)
    10 Feb 2026Complaint
    Investigated allegations about incontinence care, food service, and grounds maintenance; no issues were confirmed.
    01 Feb 2026Complaint
    Investigated allegations that staff did not safeguard a resident's personal property, prevented the resident from returning to a previous apartment, and that the resident's room did not meet needs. Interviews and records showed the resident returned to the original room, the personal couch was discarded due to bed bugs and clothing was returned after fumigation, and the shower issue in the new room was not supported by interview information.
    21 Jan 2026Complaint
    Investigated allegations regarding medication administration and residents' personal rights. Findings indicated insufficient evidence to prove the allegations.
    11 Dec 2025Complaint
    Investigated complaints about incontinence care, dietary needs, and changes in residents' condition; interviews indicated staff met incontinence and dietary needs and monitored residents for condition changes.
    03 Dec 2025Inspection
    Investigated complaints 56-AS-20231013145010 and 56-AS-20231128152625, interviewing staff and reviewing relevant documents.
    21 Nov 2025Inspection
    Identified missing carbon monoxide detectors and unlocked sharps, creating immediate safety risks for residents.
    • Type A1569.311
    • Type A87309(a)
    21 Nov 2025Complaint
    Investigated whether PPE notification, room sanitation, incontinence assistance, room odor, and pests were properly handled; evidence did not corroborate the allegations.
    31 Oct 2025Complaint
    Investigated a complaint that staff did not administer medications as prescribed; most residents received medications as ordered, with one case of delayed inhaler access.
    13 Oct 2025Complaint
    Found no evidence to corroborate the allegation that staff were not trained to perform emergency services or that emergency services were not summoned promptly. Staff performed the Heimlich maneuver/CPR and called 911, with paramedics arriving about 8–10 minutes after the call.
    26 Aug 2025Complaint
    Investigated a complaint about malodorous carpets in residents' rooms and found no malodorous odors.
    26 Aug 2025Complaint
    Investigated allegations that medications were mismanaged and not given on time; found no evidence to support these allegations.
    14 Jul 2025Complaint
    Identified a background check violation when a staff member worked without California clearance or a criminal record exemption, leading to a civil penalty.
    • Type A87355(e)(2)
    • Type A87355(e)
    14 Jul 2025Inspection
    Investigated a complaint and reviewed resident medications and records.
    19 Jun 2025Complaint
    Investigated an allegation that staff were inappropriately taking a resident's service animals away.
    22 May 2025Complaint
    Investigated a complaint alleging a resident was left in feces and the premises were not kept clean.
    • Type A87468.2(a)(4)
    04 Mar 2025Complaint
    Found no evidence to support the allegations that residents smoked in the building, the environment was uncomfortable, cleanliness was inadequate, there was no activities director for an extended period, or communication with residents was lacking.
    03 Mar 2025Complaint
    Investigated allegations of staff neglect resulting in a resident's severe burn and delayed medical care. The investigation found insufficient evidence to prove the alleged neglect or delay.
    26 Feb 2025Complaint
    Investigated allegations concerning infection control, medical care, meals, hydration, oxygen support, medications, behavior, appointments, and maintenance. Interviews and records indicated adherence to guidelines and no evidence of misconduct.
    13 Feb 2025Complaint
    Investigated allegation that staff did not treat a resident with respect. Investigated allegation that staff handled a resident roughly; interviews and observations did not support the allegations.
    14 Jan 2025Complaint
    Investigated complaints about non-slip mats in showers, nutritious meals, and dietary needs; did not establish that violations occurred.
    14 Jan 2025Complaint
    Investigated four allegations about privacy, pests, mishandling of residents' belongings, and sleeping arrangements; concluded there was insufficient evidence to prove violations.
    27 Nov 2024Inspection
    Observed operation within approved capacity with sufficient staff, secure medication storage, functioning safety equipment, and adequate living areas; no deficiencies were issued.
    27 Nov 2024Complaint
    Investigated two medication-related allegations and found no evidence to support the claims.
    05 Nov 2024Complaint
    Investigated two allegations: roaches were present and staff did not assist residents with basic needs. Interviews and records were reviewed during the investigation.
    23 Oct 2024Complaint
    Investigated allegations about a resident's wounds, feeding, medication, and hygiene; findings did not establish that the alleged issues occurred.
    20 Sept 2024Complaint
    Investigated two allegations—bed bugs not being eradicated and residents experiencing emotional distress due to staff neglect; both were found unsubstantiated.
    20 Sept 2024Complaint
    Investigated the allegation that staff did not administer residents' medications and found residents received medications.
    09 Aug 2024Complaint
    Identified that a staff member tapped a resident on the head during a disagreement, and interviews and records corroborated the incident.
    • Type A87468.1(a)(3)
    16 May 2024Inspection
    Investigated a complaint and conducted an unannounced follow-up with interviews and document review.
    21 Mar 2024Complaint
    Investigated an allegation that staff did not provide filtered water to a resident as stated in the admission agreement; review showed no documentation of such an agreement.
    08 Mar 2024Complaint
    Investigated a complaint alleging pests; observed multiple rodent traps in bedrooms and a dead rodent in a trap near a sliding glass door.
    • Type A87303(a)
    29 Nov 2023Complaint
    Investigated allegations that staff did not assist a resident with medications and that residents were not accorded dignity in relationships with staff. The findings did not establish a preponderance of evidence to prove these issues.
    16 Nov 2023Inspection
    Identified deficiencies in medication labeling/administration, missing staff training verification, and absent pre-admission appraisal records.
    • Type A87465(h)(4)
    • Type A87465(c)(2)
    • Type B87412(c)
    • Type B87411(c)(1)
    • Type B87457(c)
    06 Nov 2023Complaint
    Investigated an allegation that staff did not clean residents' rooms due to housekeeping staffing shortages. With one housekeeper terminated and another off for three days, only one housekeeper was available to clean about 70 rooms in a week, preventing timely cleaning.
    • Type B87303(a)
    22 Sept 2023Inspection
    Identified a deficiency from a complaint visit. The due date to address it passed without resolution, and civil penalties began accruing.
    14 Sept 2023Complaint
    Investigated a specific allegation that staff violated a resident's personal rights by denying the resident's return after hospitalization due to safety concerns.
    • Type A87468.2(a)(20)
    07 Sept 2023Complaint
    Investigated the allegation that staff hit a resident; interviews with staff and residents found no evidence to support the claim.
    28 Jul 2023Inspection
    Found two staff worked without proper background clearance; both left after it was confirmed, and a deficiency was noted for criminal record clearance.
    • Type A87355(e)
    18 Jul 2023Complaint
    Investigated a complaint and found a persistent urine and bowel odor in the environment, resulting in a deficiency. Other allegations were evaluated and did not lead to findings.
    • CCR 87303(a)(1)-(7)Maintenance and Operation
    12 May 2023Complaint
    Investigated the allegation that staff failed to pick up a resident after a medical appointment and the allegation that the resident did not receive adequate care. Found no basis for the transportation issue and identified care-related deficiencies.
    • Type B87464(f)(1)
    11 May 2023Inspection
    Observed no health and safety concerns during an unannounced visit to discuss amended complaint findings related to a prior complaint.
    26 Apr 2023Complaint
    Investigated the allegation that a resident's personal belongings were not safeguarded. Evidence did not corroborate the allegation.
    19 Apr 2023Inspection
    Observed the exit door to the smoking area was misaligned and would not shut properly, posing safety risks.
    • Type B87303(a)
    19 Apr 2023Complaint
    Investigated the allegation that staff locked residents out of the building when they were in the smoking area; interviews indicated the door sometimes locked, but residents could re-enter by the front door, by holding it open, or by calling the front desk, and there was no evidence it was done intentionally.
    21 Feb 2023Complaint
    Investigated a complaint that staff did not provide adequate meal service to a resident; interviews and observations showed meals were served promptly and alternatives were provided when requested.
    17 Feb 2023Complaint
    Investigated allegations that meals were not served in a timely manner, dietary needs were not met, and residents' privacy was not respected. The investigation concluded there was no evidence supporting those concerns.
    14 Sept 2022Complaint
    Investigated two allegations about meals not provided in a timely manner and a dirty shower; findings did not indicate violations.
    16 Aug 2022Inspection
    Identified that a staff member worked for eight months without a required criminal background clearance.
    • Type A87355(e)(1)
    • Type A1569.17(b)
    03 Feb 2022Complaint
    Investigated allegations that staff failed to meet a resident's needs and to treat the resident with respect. Found the allegations unfounded.
    10 Jan 2022Complaint
    Investigated allegations of keeping residents beyond their level of care, rodent presence, and failure to seek medical attention. Evidence showed care adjustments with physician input, no current rodent activity, and medical assessments and hospice involvement as needed.
    21 Sept 2021Complaint
    Investigated allegation that staff did not clean a resident's room and that a resident was charged for a service he did not receive. The investigation found the second allegation unfounded.
    21 Sept 2021Complaint
    Investigated six allegations of resident abuse, pressure injuries, contaminated medications, improper medication administration, inadequate supervision, and an unsafe physical plant.
    21 Sept 2021Complaint
    Investigated two allegations: staff spoke inappropriately to a resident and would not help a resident find an apartment; findings were unsubstantiated.
    21 Sept 2021Complaint
    Investigated allegations that residents were not offered water and not offered food; findings determined the allegations to be unfounded.
    21 Sept 2021Complaint
    Investigated two complaints that staff did not allow a resident to leave their room or to leave the building; both were unfounded.
    21 Sept 2021Complaint
    Investigated a complaint alleging staff did not follow a resident's diet order, spoke inappropriately to a resident, and did not keep resident information confidential. The allegations were unsubstantiated.
    28 Jul 2021Complaint
    Investigated a complaint found that a resident's personal food was consumed by another resident, and staff did not respond promptly to resolve the issue.
    • Type B87218(a)
    28 Jul 2021Complaint
    Investigated two complaints about feeding and staff treatment; both were found unfounded.
    25 May 2021Inspection
    Observed robust infection control measures, including PPE availability and staff wearing face coverings. No COVID-19 cases or exposures were identified, and a designated infection control lead tracked cases and supplies with monitoring and notification procedures for residents who develop symptoms.
    21 Jan 2021Complaint
    Determined there was insufficient evidence to prove the allegation that a staff member accused a resident of bringing COVID-19 into the site and caused multiple deaths.
    21 Jan 2021Complaint
    Identified the pest allegation as unfounded. Staff reported that an extermination company responded within 24 hours after sightings of rats and continued to address the issue with multiple visits.
    21 Jan 2021Complaint
    Investigated an allegation that staff verbally abused a resident; interviews suggested the statements were general and not aimed at the resident.
    06 Jan 2021Complaint
    Investigated allegation that staff did not follow a resident's prescribed diet and that staff spoke to a resident in an inappropriate way.
    06 Jan 2021Complaint
    Investigated two complaints alleging inadequate accommodations for residents and lack of dignity. Found insufficient evidence to prove the complaints.
    01 Oct 2020Complaint
    Investigated an incident where a resident reached into an ice machine, was told to use gloves or a scoop, and then yelled at staff, calling them inappropriate names. Found six interviews were conducted; three indicated the resident spoke with the administrator the next day, who did not yell, and determined there is not a preponderance of evidence to prove or disprove the allegation, so it is unsubstantiated.
    29 Sept 2020Complaint
    Found that the bedroom arrangement could safely accommodate residents, with space to pass between beds and all required furnishings. Confirmed the pest-related allegation based on interviews and observations.
    17 Sept 2020Complaint
    Investigated the allegation that bedrooms do not accommodate comfort and safety. Observed a 12x22-foot studio room with space for passage between beds and furniture for a wheelchair or walker, noted required furnishings, and found residents did not corroborate the claim; the setting has an approved fire clearance for 72 non-ambulatory residents on the first floor, resulting in insufficient evidence to prove the allegation.
    24 Apr 2020Complaint
    Found the allegation regarding improper diabetic care and injury by staff unfounded, with no evidence supporting such claims. Confirmed residents received meals and snacks, including those confined to their rooms, and no unexplained injuries were reported during interviews.
    06 Jan 2020Inspection
    Reviewed records revealed a violation of personal rights regarding the storage and administration of medication for a resident.
    09 Dec 2019Complaint
    Found insufficient evidence to support allegations regarding a resident's refusal to eat facility-provided meals.
    04 Oct 2019Inspection
    Identified deficiencies in the physical plant, resident rooms, and staff records during the inspection.

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