Positive rehabilitation, physical therapy, and occupational therapy experiences
Supportive admission process and helpful tour guidance
Individualized accommodations and resident-centered activities
Attractive, clean facility and well-maintained grounds
Varied activities, outings, and seasonal celebrations
Enjoyable meals and a range of menu choices
Residents recognized by staff and a welcoming social atmosphere
On-site physician access and rehabilitation services
Convenient amenities including patios, salon services, and transportation
Cons
Inconsistent response to call systems and requests for assistance
Variable staffing coverage and caregiver availability
Gaps in medication administration, therapy follow-through, and clinical coordination
Communication and complaint-resolution difficulties
Inconsistent billing transparency and high overall costs
Variable meal quality and limited dietary flexibility
Small rooms and renovation needs in some areas
Occasional common-area cleanliness and odor concerns
Limited gym equipment
Busy-road exposure and shared-shower limitations
Summary of reviews
The reviews present a mixed picture of care at Bayshire San Dimas and its predecessor or related operating names, including Brookdale and Serento Casa. Experiences vary by care setting and time period, and the collection includes both current-resident accounts and tours or short-term rehabilitation stays. Many families describe kind, attentive staff and positive outcomes, while other accounts raise concerns about responsiveness and care follow-through. Rehabilitation and therapy receive especially favorable comments from several short-stay residents and families. In contrast, some accounts describe delayed responses to call systems, difficulty confirming that scheduled care or medications were provided, and concerns about whether changes in a resident’s condition were escalated appropriately.
Staff and management experiences also vary. Positive accounts highlight helpful admissions staff, knowledgeable tour guides, accommodating caregivers, and employees who know residents by name. Families describe smooth transitions and staff who listened to resident preferences, including requests for added activities. Other accounts cite difficulty reaching staff or clinicians, inconsistent communication between departments, and concerns about staff professionalism and follow-through on complaints. A few families also describe billing surprises or incentives and fees that were not clearly reflected in statements, making cost transparency an area to clarify directly.
Dining and programming are often viewed positively: residents and families mention appealing meals, menu choices, frequent activities, outings, music, and holiday celebrations. Other comments describe inconsistent food quality and difficulty accommodating sodium or sugar restrictions. The physical environment is commonly praised for its appearance, cleanliness, grounds, courtyards, and hotel-like feel; reviewers also value amenities such as patios, salon services, transportation, and rehabilitation space. Concerns include small rooms, areas in need of renovation, limited gym equipment, occasional cleanliness or odor issues, and exposure to nearby traffic. One account raised water-safety and prolonged water-service interruption concerns; the reviews do not establish whether that account was verified or remains relevant.
Overall, the strongest themes are an attractive setting, a broad activity program, and many positive interactions with staff, alongside meaningful variation in communication, staffing availability, and consistency of care. Prospective residents and families may wish to ask about call-response procedures, medication and therapy documentation, clinical escalation, staffing coverage, dietary accommodations, room and shower options, and a detailed breakdown of fees. Because the reviews span different names and ownership periods, it is also useful to confirm which comments relate to the current management and care model.
Reviews written on Mirador
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Location
Bayshire San Dimas is located at 1740 S San Dimas Ave, San Dimas, CA, 91773.
About Bayshire San Dimas
Bayshire San Dimas sits on five acres with gardens and walking paths where seniors can enjoy the outdoors or stroll with pets since pets are welcome here, and the building itself has three stories with various housing options like studios, one-bedrooms, and two-bedrooms, some with accessible features, all meant to be maintenance-free so folks don't have to worry about taking care of things like they used to at home, and the campus is set up as a Continuing Care Retirement Community, or CCRC, so residents can get independent living, assisted living, memory care, or skilled nursing all in one place, which means seniors don't have to move if their care needs change. The staff, including nurses and dedicated care teams, are available 24 hours a day to help with daily tasks like bathing, dressing, or medication, and memory care services help folks with Alzheimer's or dementia in a secure, calming environment. The community offers chef-prepared meals in a dining room, with special diets and nutrition in mind, and has a beauty and barber shop on-site, making it easier for residents to look after themselves while staying put. Social activities are plentiful-people take yoga or tai chi, do crafts, enjoy devotional services, play games, go on outings, watch movies in a theater room, and sometimes you'll find them chatting or sharing a meal in one of the garden areas. Wi-Fi is available for those who want it, and transportation gets residents to errands or appointments if they need to go out. The place is certified as a verified community by Seniorly, and there's a manager dedicated to keeping all the information up to date, and all care gets planned for each resident with personal wishes and health needs in mind. The community hosts a lot of special events and wellness programs to help people feel involved and valued, with support always focused on letting residents be as independent as they can, but with help ready when they want or need it, whether that's in the independent living apartments, assisted living, memory care, or skilled nursing wings, all under the Bayshire Senior Communities name. The facility also provides home care and shared care homes for those who need extra help with daily living but wish to maintain a home-like atmosphere. On top of that, there are on-site rehab professionals, and mobile doctors, podiatrists, and dentists visit when needed. The whole place tries to keep a warm, welcoming atmosphere where folks can feel at home while getting the care and support they need. More details about programs, care options, or activities are available on their website at https://sandimasbayshire.com/.
People often ask...
Bayshire San Dimas offers assisted living and memory care.
There are 30 photos of Bayshire San Dimas on Mirador.
The full address for this community is 1740 S San Dimas Ave, San Dimas, CA 91773.
No, Bayshire San Dimas does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the allegation that staff abandoned a resident at the hospital and concluded there was not enough evidence to support it.
27 Apr 2026Inspection
27 Apr 2026Inspection
Identified deficiencies in staff first-aid training and missing negative TB test results for residents.
Type B87411(c)(1)
Type B87458(c)(1)(A)
13 Feb 2026Complaint
13 Feb 2026Complaint
Investigated the allegation that an unqualified staff member provided wound care to residents; interviews and record reviews did not provide conclusive evidence to prove or disprove the claim.
07 Feb 2026Complaint
07 Feb 2026Complaint
Investigated a claim that an unqualified staff member provided care; interviews and records showed staff were licensed or trained, and residents reported satisfactory care.
02 Dec 2025Complaint
02 Dec 2025Complaint
Investigated the allegation that staff did not follow reporting requirements by notifying the resident's family, and found the incident report was not submitted within the required seven-day timeframe.
Type B87211(a)(1)(D)(a)
10 Oct 2025Complaint
10 Oct 2025Complaint
Investigated a complaint about alarmed exit doors and supervision leading to a resident eloping. Findings indicated insufficient supervision contributed to the elopement and the back gate alarm did not activate as expected.
30 Sept 2025Complaint
30 Sept 2025Complaint
Investigated the allegation that the licensee did not keep the facility in good repair; found the memory care unit’s washing machine was not operable and only one washer was available for residents.
Type B87303(g)(1)
29 Sept 2025Complaint
29 Sept 2025Complaint
Investigated two allegations about care practices; found insufficient evidence to support either claim.
21 Aug 2025Complaint
21 Aug 2025Complaint
Investigated allegations that there was a water leak and sanitation issues in resident rooms. Interviews and observations did not corroborate the allegations.
21 Aug 2025Complaint
21 Aug 2025Complaint
Identified an allegation of a water leak in the kitchen ceiling and plumbing in disrepair, and that residents' rooms were not kept sanitary; interviews and observations found no corroboration of these concerns.
07 Aug 2025Complaint
07 Aug 2025Complaint
Investigated allegations related to resident safety, including pull cords, leaks, alarmed exit doors, unexplained bruises, elopement due to lack of supervision, incident reporting, and safeguarding of personal property.
05 Aug 2025Complaint
05 Aug 2025Complaint
Investigated the allegation that staff took a resident's call pendant away. Evidence showed the pendant was removed due to excessive calling.
Type A87468.1(b)(2)
05 Aug 2025Complaint
05 Aug 2025Complaint
Identified the allegation that staff did not fix the roof leak timely or properly; observed water damage on ceiling tiles in the Memory Care Activity Room and Dining Room.
Type B87303(a)
04 Aug 2025Complaint
04 Aug 2025Complaint
Investigated the allegation that staff prevented residents from selecting their hospice agency.
26 Jun 2025Complaint
26 Jun 2025Complaint
Investigated and found evidence supporting two deficiencies related to dietary accommodations and emergency directives.
Type ACCR 87555(b)(7)General Food Service Requirements
Type BCCR 87469(c)(1)Advanced Directives and Requests Regarding Resuscitative Measures
13 May 2025Complaint
13 May 2025Complaint
Investigated a set of resident-care allegations; findings showed staff generally responded quickly to call bells, rooms were clean with no odors, chemicals and sharp objects were inaccessible, and monthly drills plus staff training were documented.
27 Mar 2025Inspection
27 Mar 2025Inspection
Identified several noncompliances, including unlocked cleaning supplies and scissors, a broken bathroom faucet, missing pre-admission appraisals and service plans for some residents, and the absence of an emergency and disaster plan.
Type ACCR87309(a)
Type BCCR87303(a)
Type BCCR87457(c)
Type BHSC1569.695(a)
14 Mar 2025Complaint
14 Mar 2025Complaint
Investigated two allegations: staff neglect resulting in a resident's death and staff had unauthorized access to a resident's personal funds; no evidence supported either allegation.
12 Mar 2025Inspection
12 Mar 2025Inspection
Identified discussions about hospice waiver increase, administrator qualifications and hours, and handling complaints.
Type A87468.1
Type A87405
Type A87355
Type A85707
Type A87411
Type A87303
Type A87705
Type A87309
11 Mar 2025Complaint
11 Mar 2025Complaint
Investigated allegations that staff prevented family councils, failed to respond promptly to residents' alerts, and left a resident soiled. Interviews and record reviews showed no evidence to corroborate these claims.
11 Feb 2025Inspection
11 Feb 2025Inspection
Observed seven residents displaced by a fire were being cared for and reported feeling safe, with good meals and timely medications. No health or safety concerns were observed during the visit.
04 Feb 2025Complaint
04 Feb 2025Complaint
Investigated a complaint that sharp objects were accessible to residents. An unlocked cleaning spray bottle and a heavy-duty caulk gun were found in the memory care kitchen, making items accessible.
Type A87309(a)
17 Dec 2024Complaint
17 Dec 2024Complaint
Investigated allegation that staff did not prevent a resident from developing pressure injuries. Findings indicated there was not enough evidence to prove the violation.
10 Dec 2024Complaint
10 Dec 2024Complaint
Investigated the allegation that staff did not adequately supervise a resident, resulting in the resident wandering from the facility.
Type A87705(c)(4)
13 Nov 2024Inspection
13 Nov 2024Inspection
Identified health and safety violations, including knives and scissors stored in an accessible drawer in the dementia kitchenette, a cabinet in disrepair, and water temperatures in multiple rooms outside the required 105-120°F range.
Type A87705(f)(1)
Type B87303(a)
21 Oct 2024Complaint
21 Oct 2024Complaint
Investigated a complaint alleging staff intoxication, dirty conditions, disrepair, and CPR certification issues; no evidence supported these allegations.
07 Oct 2024Complaint
07 Oct 2024Complaint
Investigated allegations that staff did not provide activities, did not provide adequate care, and did not address skin breakdown. Interviews and observations indicated residents received activities and care, and skin issues were addressed.
03 Oct 2024Complaint
03 Oct 2024Complaint
Investigated an incident where a resident wandered toward traffic due to inadequate supervision. The back gate alarm reportedly did not activate.
Type B87461(a)(1)
12 Sept 2024Complaint
12 Sept 2024Complaint
Investigated allegations that the air conditioner was in disrepair and residents experienced uncomfortable temperatures. Found that a recent heat wave affected cooling, portable units were used, and most residents reported comfortable room temperatures, with observed readings around 72-78°F in rooms and 78-83°F in the dining area.
Type A87303(b)(2)
Type A87303(b)(3)
27 Aug 2024Complaint
27 Aug 2024Complaint
Investigated allegations that staff did not respond promptly to residents' pendant calls and did not provide timely oral hygiene and toileting assistance. Interviews did not corroborate a claim that staff coerced residents into hospice enrollment.
Type B87411(a)
26 Aug 2024Complaint
26 Aug 2024Complaint
Investigated and found no evidence to support the allegations about disrepair, equipment maintenance, Hoyer lift training, staff qualifications, forced hospice changes, or delays in care.
22 Aug 2024Complaint
22 Aug 2024Complaint
Identified that a staff member began working on 04/01/2024 before their background clearance was obtained.
Type A87411(g)(1)
20 Aug 2024Complaint
20 Aug 2024Complaint
Investigated concerns about food quality and the main kitchen refrigerator; found it broken and used for storage, while residents reported meals were served warm and were satisfied.
Type B87555(b)(29)
20 Aug 2024Complaint
20 Aug 2024Complaint
Investigated the allegation that staff mishandled residents' medications; findings did not show mishandling.
13 Aug 2024Complaint
13 Aug 2024Complaint
Investigated an allegation that money was stolen from residents' rooms and found insufficient evidence to prove that it occurred.
30 Jul 2024Complaint
30 Jul 2024Complaint
Investigated the allegation that physicians' reports for residents with a change in condition were not updated timely; found no convincing evidence to support the allegation.
18 Jul 2024Complaint
18 Jul 2024Complaint
Investigated five allegations about hazardous chemicals, monitoring sharp objects, leaving a resident unattended, and family council matters; there was not a preponderance of evidence to prove the alleged violations.
16 Jul 2024Complaint
16 Jul 2024Complaint
Investigated two allegations that needs and services plans and physician reports were not updated; interviews and file reviews found insufficient evidence to support the allegations.
02 Jul 2024Complaint
02 Jul 2024Complaint
Investigated allegation that staff prevented a resident from receiving telephone calls; found insufficient evidence to corroborate the allegation.
20 Jun 2024Complaint
20 Jun 2024Complaint
Investigated the allegation that the air conditioner was in disrepair; observed the unit in room 166 to be functioning and found no evidence of a month-long HVAC outage.
18 Jun 2024Complaint
18 Jun 2024Complaint
Investigated allegations that staff did not meet residents' dietary needs and provided insufficient food portions.
13 Jun 2024Complaint
13 Jun 2024Complaint
Investigated a complaint about food service sanitation and hygiene supplies; found memory care caregivers lacked required on-the-job training for nutrition and food handling, with no proof of such training in their files, while food temperatures were maintained during service. Also checked reports about odors and toilets; observed toilets functioning properly and no noticeable odors during the visit.
Type A87555(b)(23)
Type B87411(d)(1)
13 Jun 2024Complaint
13 Jun 2024Complaint
Investigated allegations that staff told residents not to file complaints with CCLD and that staff did not treat residents with dignity and respect; the allegations were not supported.
04 Jun 2024Complaint
04 Jun 2024Complaint
Investigated the allegation that staff did not give residents medication as prescribed. Findings showed all medications were given as prescribed and residents did not miss any doses.
30 May 2024Complaint
30 May 2024Complaint
Investigated allegation that an admission agreement was not signed for a resident within seven days of admission.
Type B87507(c)
30 May 2024Complaint
30 May 2024Complaint
Investigated whether staff were under the influence and whether staff yelled at residents; interviews indicated no evidence supporting the allegations.
30 May 2024Complaint
30 May 2024Complaint
Investigated two complaints and found no convincing evidence of leaks or unclean carpet; residents reported that staff cleaned the carpet.
21 May 2024Inspection
21 May 2024Inspection
Identified that a staff member lacked proper criminal record clearance before working and that the administrator did not meet required qualifications, posing health and safety risks to residents.
Type A87355(e)(1)
Type B87405(f)
21 May 2024Complaint
21 May 2024Complaint
Identified that the administrator was not regularly present to manage operations, and that phones were not consistently answered during business hours.
Type B87405(a)
Type B87468.1(a)(14)
16 Apr 2024Complaint
16 Apr 2024Complaint
Investigated allegations of disrepair, inadequate meals, and laundry supplies, plus administrator qualifications; observations and interviews did not reveal issues.
11 Apr 2024Complaint
11 Apr 2024Complaint
Investigated an allegation that communication devices were not operating; pendants functioned and staff responded within 2-3 minutes during checks and interviews.
11 Apr 2024Complaint
11 Apr 2024Complaint
Investigated a complaint alleging pests and disrepair. No evidence of pests, leaks, or disrepair was found during the visit, and interviews did not corroborate the allegations.
04 Apr 2024Complaint
04 Apr 2024Complaint
Investigated three allegations about food supply, cleanliness/TV, and activities; evidence did not clearly prove or disprove these concerns.
28 Mar 2024Inspection
28 Mar 2024Inspection
Identified that no approved fire clearance had been received and the building clearance was not complete. Documentation for a hospice waiver and dementia care plan were not confirmed as approved.
19 Mar 2024Inspection
19 Mar 2024Inspection
Observed that COMP II was completed by the applicant/administrator and their understanding of licensing requirements was confirmed.
19 Mar 2024Complaint
19 Mar 2024Complaint
Investigated the allegation that there was no qualified administrator on site. Reviewed personnel records and conducted interviews to assess administrator qualifications.
12 Mar 2024Complaint
12 Mar 2024Complaint
Investigated the allegation that staff were not providing a healthful and comfortable environment; interviews with residents and staff found no evidence to support the claim, and no deficiencies were observed.
12 Mar 2024Complaint
12 Mar 2024Complaint
Investigated allegations that staff charged cash to clean residents' rooms and that cleaning supplies were left accessible, and found no evidence to support the claims. Also checked showers, toilets, heaters, air conditioners, and laundry machines and found them generally functional with cleaning supplies kept locked and the laundry room secured.
27 Feb 2024Complaint
27 Feb 2024Complaint
Investigated three allegations and found no evidence to support violations regarding residents' mail access, available activities, or outdoor access.
27 Feb 2024Complaint
27 Feb 2024Complaint
Investigated the allegation that staff did not keep residents' personal information confidential. Interviews and reviews showed no evidence to support the claim.
13 Feb 2024Complaint
13 Feb 2024Complaint
Found that there was insufficient evidence to prove or disprove the allegations of disrepair and accessible hazardous materials; back gate alarm functioned and hazardous materials were stored locked.
09 Feb 2024Inspection
09 Feb 2024Inspection
Observed a follow-up visit addressing a prior maintenance issue; fire doors were functioning properly.
Type B87303(a)
30 Jan 2024Complaint
30 Jan 2024Complaint
Investigated a complaint with multiple allegations, including malodor, inadequate grooming and oral hygiene assistance, A/C issues, training gaps, cleanliness, and residents' higher care needs; investigators found evidence of unclean silverware.
Type A87555(b)(30)(b)
30 Jan 2024Inspection
30 Jan 2024Inspection
Identified that the memory care fire doors opened after about 17 seconds instead of 15, and the courtyard fire door opened immediately, triggering an alarm and creating a health and safety hazard.
Type A87303(a)
18 Jan 2024Complaint
18 Jan 2024Complaint
Investigated a leak and mold issue in a resident's room after reports of water on the floor; repairs involved drywall work and a replacement shower drain, with a temporary room move arranged while remediation continued.
Type B87303(e)(6)
Type B87303(a)
09 Oct 2023Complaint
09 Oct 2023Complaint
Investigated allegations that a resident was not fed and that the resident's needs were not met.
Type B1569.73(a)(3)(a)
03 Oct 2023Complaint
03 Oct 2023Complaint
Investigated two allegations: medical attention for a resident and pest-control issues. The investigation found no evidence to support either allegation.
19 Sept 2023Complaint
19 Sept 2023Complaint
Investigated the complaint that a resident was left in a soiled diaper for a long period. Investigated the complaint that a resident was confined to bed for a long period.
Type B87625(b)(2)
22 Aug 2023Complaint
22 Aug 2023Complaint
Found fire doors not functioning as required, with an exterior door awaiting parts and an interior door that won't unlock after 15 seconds, creating a safety hazard.
Type A87303(a)
10 Aug 2023Complaint
10 Aug 2023Complaint
Investigated an allegation that a resident was not fed. Documentation and interviews indicated a hospice aide did not feed the resident during lunch on January 13, 2023.
Type B1569.73(3)
10 Aug 2023Complaint
10 Aug 2023Complaint
Investigated an allegation of disrepair and water leaks in the memory care area; findings included old water stains on ceiling tiles and no active leaks observed during the visit.
Type B87303(a)
15 May 2023Inspection
15 May 2023Inspection
Identified an odor of sewage near room 223 and adjacent areas, along with medication labeling gaps and CPR training deficiencies for overnight staff.
Type B87303(a)
Type B87468.1(a)(2)
Type B87465(e)
Type B87303(c)
Type B1569.618(c)(3)
08 May 2023Inspection
08 May 2023Inspection
Observed infection control practices and safety measures, along with adequate supplies. A follow-up visit was planned to complete the remaining checks.
14 Apr 2023Complaint
14 Apr 2023Complaint
Identified a sewage-like odor near shower drains affecting residents' environment; another allegation about disrepair lacked sufficient evidence.
Type B87303(a)
Type B87468.1(a)(2)
31 Jan 2023Complaint
31 Jan 2023Complaint
Investigated a complaint alleging a resident was left in a soiled diaper for a long period and confined to bed for a long period; interviews and records indicated staff checked residents every two hours and the resident requires continuous bed care due to non-ambulatory status.
19 Dec 2022Complaint
19 Dec 2022Complaint
Investigated a complaint that staff did not respond promptly to residents' call lights; findings showed delays in responding to some call lights and issues with the call system. COVID-19 protocol allegations were not supported by evidence.
Type B87468.2(a)(4)
Type B87468.2
19 Dec 2022Inspection
19 Dec 2022Inspection
Found that the call signal system in residents' living units in the memory care area was not functioning.
Type B87303(i)(1)(A)
19 Aug 2022Inspection
19 Aug 2022Inspection
Identified positive water test results for Legionella in two rooms; one room was vacant for over a year and the other room was occupied but its water was shut off, with residents using bottled water and alternative hygiene practices.
10 Jun 2022Inspection
10 Jun 2022Inspection
Observed COVID-19 infection-control practices in place, with signs, PPE, hand hygiene supplies, and vaccine status for residents and staff.
08 Apr 2022Complaint
08 Apr 2022Complaint
Investigated a resident fall with delayed medical attention and concerns about cleanliness; evidence showed a leg fracture occurred and medical care was not sought for about 17 hours after the fall.
Type A87468.2(a)(4)
08 Apr 2022Inspection
08 Apr 2022Inspection
Identified that a resident's daily logs were purged and records were not retained for at least three years after service ended.
18 Mar 2022Inspection
18 Mar 2022Inspection
Investigated an allegation that a male staff member inappropriately touched a resident. Interviews found no witnesses and no health or safety concerns at the time; the staff member no longer works there.
01 Dec 2021Inspection
01 Dec 2021Inspection
Identified the allegation that a staff member yelled at a resident and grabbed the resident's wrists, shaking and pushing during assistance.
19 May 2021Inspection
19 May 2021Inspection
Observed compliance with safety and care procedures; no deficiencies found.
25 Feb 2021Complaint
25 Feb 2021Complaint
Investigated a complaint alleging five issues: charging for services not needed, failure to issue a refund, cleanliness problems, mishandling of medications, and inappropriate language toward a resident's family.
27 Jul 2020Complaint
27 Jul 2020Complaint
Investigated a complaint of financial abuse by staff, found it to be unfounded as the resident in question was not part of the facility in question. Conducted exit interview with the Wellness Director.
27 May 2020Complaint
27 May 2020Complaint
Investigated complaint alleging a resident sustained unexplained fractures while in care; found to be unfounded as the alleged victim did not reside at the location.
21 Nov 2019Complaint
21 Nov 2019Complaint
Determined that there was not enough evidence to prove or disprove the allegation that one resident injured another, resulting in an injury.
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