I moved my mom in and I'm very pleased. The staff are incredibly caring, attentive and compassionate - the director and activities team went above and beyond. The facility is bright, impeccably clean and boutique-style with gorgeous views and a lovely roof deck. Meals and programs are excellent - gourmet, nutritious food and fun activities (I loved the crepe cooking class); it truly feels like a family and gives us real peace of mind.
Loved one of resident
Aug 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor patio
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.21·(95)
Overall rating
5
4
3
2
1
Care
4.1
Staff
4.2
Meals
4.0
Amenities
3.5
Value
2.6
Pros
Compassionate, individualized caregiving
Boutique, well-maintained facility with modern renovations
Rooftop sunroom and multiple outdoor patios with city views
Clean, bright common areas and rooms
Nutritious, well-presented meals and rotating menus
Active, tailored activities program (exercises, baking, art)
Small memory‑care households enabling socialization
Dining and lounge spaces on each floor
Peace-of-mind and family‑like atmosphere
Secure environment with memory‑care safety features
Convenient San Francisco location for visitors
Knowledgeable admissions and activities staff
Cons
Inconsistent staffing levels and high caregiver turnover
Staff workload and burnout limiting activity participation
Variable administrative responsiveness and business‑office professionalism
Leadership and management turnover affecting operational continuity
Limited private room size and shared hallway bathroom arrangements
Restricted resident autonomy for unsupervised outings
Limited parking availability for families and visitors
Inconsistent housekeeping and pest‑control follow‑through
Opaque billing and perceived high monthly costs
Communication gaps with families, including voicemail management
Summary of reviews
The Village at Hayes Valley is described consistently as a boutique, well‑maintained memory‑care and assisted‑living option in a central San Francisco neighborhood. Families and residents frequently praise the facility’s modern finishes, rooftop sunroom and patios, bright common spaces, and the small household model used in memory care (typically 8–10 residents per floor). Many accounts emphasize a family‑like atmosphere and a sense of safety created by dedicated caregiving staff and memory‑care safety features.
Care quality comments are mixed but cluster around two themes. Numerous families describe compassionate, hands‑on caregivers, activity staff who engage residents (exercise, baking, art, weekly programs), and nursing/care coordination that produced measurable improvements for some residents. Conversely, several families raised concerns about inconsistent care continuity tied to staffing instability and turnover; these operational patterns were described as affecting responsiveness and occasionally prompting families to seek alternatives. There are specific references to strong long‑tenured staff members as well as to frequent staffing changes, which suggests variability in day‑to‑day care experience.
Dining and activities are commonly highlighted strengths. The food is described as nutritious and well‑presented, with rotating weekly menus and occasional gourmet offerings. Activity programming is active and varied — morning exercise, baking, art, and outings are mentioned — and staff work to include residents with mobility or cognitive limitations. At the same time, several comments indicate that staffing constraints sometimes limit the number of residents who can participate in outings or activities, and a few residents expressed desire for more outdoor time or more variety in certain menu items.
Facilities and accommodations are generally well regarded for cleanliness, views, and recent renovations. Positive notes include multiple dining and lounge areas per floor, secure memory‑care units, and accessible common areas. Areas of tension include small private rooms and shared hallway bathroom configurations in some units, and limited parking availability for visitors. A small number of comments raise sanitation or pest‑control concerns where follow‑up was perceived as inconsistent.
Management and operations show a mixed picture. Several reviewers commend admissions, activities, executive leadership, and individual administrators for supportive, person‑centered service and for ongoing improvements. Other families describe variability in administrative responsiveness, frequent leadership turnover, bookkeeping or billing opacity, and front‑desk communication issues (for example, voicemail management). These operational inconsistencies appear to be a primary driver of family frustration when they occur, particularly around billing clarity and timely communication about resident needs.
Overall, prospective residents and families should weigh the facility’s strong points — boutique environment, engaged activity programming, nutritious meals, and many caring staff — against operational concerns that can affect day‑to‑day experience: staffing consistency, administrative communication, room size and bathroom arrangements, parking, and follow‑through on housekeeping/pest control. The facility shows evidence of active leadership attention and renovations, but the variability in staffing and management continuity is an important factor to clarify during tours and decision conversations.
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Location
The Village at Hayes Valley is located at 624 Laguna St, San Francisco, CA, 94102.
About The Village at Hayes Valley
The Village at Hayes Valley sits in San Francisco, California, and has a modern, lively décor with lots of inviting spaces where folks can gather and feel at home, and the staff keeps it clean with daily and weekly housekeeping, so you don't have to worry about chores piling up, which is always nice as you get older. The place offers several types of care all under one roof, like independent living for those who want a bit more freedom, assisted living for people needing a hand with things like bathing, dressing, meals, and medication, and memory care that's specifically designed to help folks with Alzheimer's or dementia stay safe and comfortable, including secured areas and staff who are trained dementia practitioners keeping an eye on things around the clock. They've got respite care too, for short stays, and you'll see nurses and doctors on call, plus home care workers for those who need extra non-medical help and companionship, especially if personal care is getting harder, mobility is tricky, or managing medicine is a concern.
Meals are well taken care of by chefs who prepare diverse menu options for breakfast, lunch, and dinner, and they offer accommodations for vegetarian and kosher diets, often using seasonal and local ingredients, so you can count on good food, and you can enjoy it in pleasant dining rooms or common spaces that are both inside and out, and there's even a fine dining atmosphere for those who enjoy a nice meal. The whole campus is designed to help people socialize and stay connected, so you'll find group exercise classes each week, walking paths and landscaped gardens outside for safe strolling, and a busy schedule of cultural, educational, spiritual, and social activities, with outings into the city and devotional services for all backgrounds, both onsite and offsite. There's also an onsite beauty and barber shop, Wi-Fi, and pet-friendly apartments so pets can come too, and family and friends are often around for visits and activities.
Buildings have safety features like 24-hour emergency call systems and monitoring, especially in memory care areas, and the secure courtyards let folks enjoy fresh air without any worries about wandering. Staff personalize care plans for each resident, adapting as needs change, and everyone gets regular health assessments to make sure support and care match the person over time. Residents who use wheelchairs have accessible showers, and people needing hospice have onsite support when it becomes necessary. Transportation is available for errands and appointments, and the atmosphere stays friendly and supportive, which has earned recognition for meals, activities, and an overall positive feeling in the community. The Village at Hayes Valley lets folks age in place with many care types and a full menu of services, so most people can find a situation that suits their needs as those needs change.
Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.
Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.
The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.
Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.
People often ask...
The Village at Hayes Valley offers competitive pricing, with rates starting at a cost of $3,750 per month.
The Village at Hayes Valley offers assisted living and memory care.
There are 46 photos of The Village at Hayes Valley on Mirador.
The full address for this community is 624 Laguna St, San Francisco, CA 94102.
No, The Village at Hayes Valley does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Observed that the site was closed and all residents relocated; no evidence of care or supervision remained inside.
19 Sept 2024Inspection
19 Sept 2024Inspection
Observed no evidence of care or supervision and found the premises empty with minimal furnishings; the licensee reported that the site had been officially closed.
10 Sept 2024Complaint
10 Sept 2024Complaint
Investigated complaints about medication handling and accessibility. Found the front entrance handicap button was not functioning and there was insufficient information to identify any resident or medication involved in potential mishandling.
Type B87303(a)
10 Sept 2024Complaint
10 Sept 2024Complaint
Found that eviction notices given for change of use varied, with 30-day notices issued to some residents and 60-day notices to others, though 60 days were required.
Type B87224(a)(5)
10 Sept 2024Complaint
10 Sept 2024Complaint
Investigated the allegation of illegal eviction after the building's sale; some residents received 30-day notices and others 60-day notices, but a 60-day notice is required for a change of use.
Type B87224(a)(5)
10 Sept 2024Complaint
10 Sept 2024Complaint
Investigated the allegation that a resident was billed for services not rendered. Found there was insufficient evidence to determine the claim's validity.
08 Mar 2024Inspection
08 Mar 2024Inspection
Identified multiple concerns related to personal rights, medical and dental care, personnel requirements, self-administration of medications, basic services, accommodations, resident and personnel records, infection control, reporting, and emergency planning.
08 Mar 2024Inspection
08 Mar 2024Inspection
Identified violations related to residents' personal rights, administrator qualifications and duties, personal accommodations and services, basic services, eviction procedures, infection control requirements, and general personnel requirements.
05 Mar 2024Complaint
05 Mar 2024Complaint
Investigated the allegation that staff were not trained on emergency drills and that drills were not conducted quarterly; found that staff training for emergencies had not occurred and no quarterly fire drills were documented.
Type A1569.695(c)
05 Mar 2024Complaint
05 Mar 2024Complaint
Investigated a complaint that an emergency disaster plan was outdated and not readily available, and staff were not trained on it; also reviewed staffing and medication administration concerns.
Type A87212(a)
Type A1569.695(b)
04 Mar 2024Inspection
04 Mar 2024Inspection
Observed insufficient staffing with only one caregiver and one med-tech on duty for 11 residents, including several needing double assistance.
Type A87411(a)
04 Mar 2024Complaint
04 Mar 2024Complaint
Investigated found that a pendant system is in place and staff monitor residents; the allegation of no signal system was unfounded.
29 Dec 2023Complaint
29 Dec 2023Complaint
Investigated a complaint alleging illegal eviction and that a resident's needs were not met promptly; the allegations were found unsubstantiated.
11 Dec 2023Complaint
11 Dec 2023Complaint
Identified deficiencies in staff first-aid training, incident reporting, infection control PPE availability, and eviction documentation.
Type A87411(c)(1)
Type A87211(a)(1)(D)
Type A87470(b)(4)
Type B87224(f)
11 Dec 2023Complaint
11 Dec 2023Complaint
Identified that staff training was not current and there was no emergency PPE on hand, indicating infection control plan was not followed.
Type A87411(c)(1)
Type A87470(b)(4)
02 Oct 2023Inspection
02 Oct 2023Inspection
Identified deficiencies due to unavailable resident and staff records, with civil penalties assessed for those violations.
Type B87412(f)
Type B87506(d)
02 Oct 2023Inspection
02 Oct 2023Inspection
Investigated a case management visit and identified concerns about incident reporting, medication errors, and absence of an administrator, but no deficiencies were cited.
22 Sept 2023Inspection
22 Sept 2023Inspection
Identified deficiencies because personnel and resident records were not accessible for review during a visit.
Type A87412(f)
Type A87506(d)
20 Sept 2023Inspection
20 Sept 2023Inspection
Identified violations related to eviction procedures and reporting requirements. The events involved denying readmission after hospitalization without a reappraisal and a resident-to-resident altercation that was not reported promptly.
Type A87224(a)(4)
Type B87211(a)(1)
24 Aug 2023Inspection
24 Aug 2023Inspection
Identified two type B citations from a complaint, with civil penalties totaling $1,600 assessed for non-correction.
24 Aug 2023Inspection
24 Aug 2023Inspection
Investigated an August 4 incident in which one resident attacked another in a bathroom; staff intervened, 911 was called, and the attacker was taken to the hospital while the other resident was injured. The incident wasn't reported to licensing until August 17; during a follow-up visit on August 24 licensing staff interviewed staff, reviewed documents, and observed the injured resident; no deficiencies were cited and further investigation was noted.
08 Aug 2023Complaint
08 Aug 2023Complaint
Identified problems with billing communications that caused late fees for a resident. Identified a period with no organized activities for residents until activity staffing was added.
Type B87468.1(a)(8)
Type B87219(f)
24 May 2023Inspection
24 May 2023Inspection
Observed that a resident with violent behavior was hospitalized for a mental evaluation after threatening staff and residents and possessing a wooden object; later returned to the site.
21 Mar 2023Inspection
21 Mar 2023Inspection
Investigated a fiduciary abuse allegation involving a staff member and a former resident; no deficiency was cited as further follow-up was required.
20 Mar 2023Complaint
20 Mar 2023Complaint
Investigated and found that residents were left in soiled beds for hours and supplies to clean them were insufficient, with staff delays in responding to call bells due to staffing challenges.
Type A1569.312
Type A87307(a)(3)
08 Mar 2023Complaint
08 Mar 2023Complaint
Investigated a complaint that staff failed to notify the authorized representative about a resident's fall and hospitalization. Documentation indicated the responsible party was not consistently notified as required.
Type B87468.1(a)(8)
08 Mar 2023Complaint
08 Mar 2023Complaint
Investigated a complaint alleging insufficient incontinent supplies and failure to report a critical incident to licensing. Found ongoing supply shortages and lack of documentation, while a separate claim about records being left unsecured was unfounded.
Type A87307(a)(3)
Type B87211(a)(2)
08 Mar 2023Complaint
08 Mar 2023Complaint
Investigated a complaint that residents were left in soiled clothing for extended periods and that special diets were not followed; interviews and records showed staffing shortages, especially at night and on weekends, and delays in responding to residents’ call bells.
Type A1569.312
26 Jan 2023Inspection
26 Jan 2023Inspection
Observed cleaning supplies stored in the basement and shared between two buildings. Toured the kitchen with the lead cook, and no citations were issued.
17 Jan 2023Complaint
17 Jan 2023Complaint
Identified lack of care and supervision due to insufficient night staff and medication technicians, resulting in early administration of medications; and found that staff assisting residents with self-administration of medications did not meet required training standards.
Type A87411(a)
Type A87465(a)(1)
Type A1569.69(a)
11 Apr 2022Inspection
11 Apr 2022Inspection
Identified two citations for insufficient staffing and for not following a physician's order for medication administration.
29 Mar 2022Complaint
29 Mar 2022Complaint
Investigated allegations of insufficient staffing, failure to notify residents' representatives of COVID exposure, medication mismanagement, residents left in soiled undergarments, and failure to prevent spread of a communicable disease.
Type A87411(a)
Type A87465(c)(2)
Type B87468.1(a)(8)
Type B87468.1(a)(2)
08 Mar 2022Complaint
08 Mar 2022Complaint
Identified that a $3,500 preadmission refund was processed but not documented as credited to the authorized representative's account by the due date.
Type B87507(g)(5)(E)(1)(a)
01 Mar 2022Inspection
01 Mar 2022Inspection
Identified lack of a qualified administrator and missing required reporting documents.
Type A87405(a)
Type B87211(a)(1)(D)
Type B87211(g)
01 Mar 2022Inspection
01 Mar 2022Inspection
Investigated a reported incident involving a caregiver and a resident asking about the caregiver's whereabouts; a written incident report had not been provided.
Type B87211(a)(1)(D)
Type B87468.1(a)(2)
11 Jan 2022Inspection
11 Jan 2022Inspection
Investigated an allegation that a resident purchased clothes for a former staff member and was not reimbursed.
30 Sept 2021Inspection
30 Sept 2021Inspection
Observed infection control measures in place, no hazards identified, and documentation and staff training were current.
30 Sept 2021Inspection
30 Sept 2021Inspection
Observed infection control practices were in place and no safety hazards were identified.
11 Aug 2021Complaint
11 Aug 2021Complaint
Investigated multiple allegations about resident care and safety, including hygiene needs, weight loss notification, incident reporting, staffing, supervision, and safeguarding personal belongings.
Type A80072(a)(2)
08 Mar 2021Complaint
08 Mar 2021Complaint
Investigated the allegation that staff did not observe the resident's weight. Found weight loss occurred over six months after dentures were lost and not replaced, and the change was not reported promptly.
Type A87468.1
08 Mar 2021Complaint
08 Mar 2021Complaint
Investigated the allegation that staff lost the resident's dentures; found the resident had a July 2020 hospital visit, dentures went missing after returning, and the staff member who accompanied the resident to the hospital no longer works there, with the conservator stating the dentures were not located. Determined there is not enough evidence to prove or disprove the allegation, so it remains unsubstantiated.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of The Village at Hayes Valley. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Village at Hayes Valley directly. There is no cost for this service. We are compensated by the community you select.
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