I placed my loved one in this small, bungalow-style home and have been very pleased - the caregivers are loving and attentive and I get daily texts and pictures. Management is responsive and communicative (Belén and Robin Aquino stand out), the facility is clean and well-maintained, and the family-like atmosphere includes activities, holiday and birthday celebrations and decent, home-style meals. Staff go above and beyond, residents seem happy, and I would recommend this community for personalized, compassionate care.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Housekeeping and linen services
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Common areas
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Scheduled daily activities
Reviews
3.60·(10)
Overall rating
5
4
3
2
1
Care
3.9
Staff
3.6
Meals
4.0
Amenities
5.0
Value
1.0
Pros
Compassionate, attentive caregivers
Responsive and accessible administration
Frequent family communications (daily texts and photos)
Small group-home size and family-like atmosphere
Clean, well-maintained facility
Personalized transition support for new residents
Regular celebrations and holiday programming
Quiet environment suitable for higher-dependency residents
Engaging activities and available programming
Decent menu and meal options
Cons
High caregiver turnover
Inconsistent caregiver training and professionalism
Staffing shortfalls leading to caregiver overwork
Inconsistent care quality and safety practices
Management reliability and communication gaps
Dependence on family oversight for quality assurance
Limited private-room availability
Lower-cost model with constrained resources
Summary of reviews
Henrietta's Home by SCH presents as a small, cottage-style residential care setting that many families describe as warm and family-like. Reviewers frequently praise the facility's compassionate caregivers, attention to individual residents, and administrators who are reachable and communicative. The program emphasizes family engagement — daily texts and photos, support during transitions, and visible celebration of birthdays and holidays — which several families found valuable during move-in and early adjustment.
Care and staffing are described in mixed terms. Positive accounts highlight attentive daily assistance and an ability to support residents who require higher levels of dependency in a quieter, small-community environment. However, a recurring operational pattern is high caregiver turnover and variability in caregiver training and professionalism. Reviewers linked these staffing dynamics to instances of inconsistent care and safety-related mistakes; several families felt the need for frequent in-person monitoring. These points suggest the facility may operate under staffing and resource constraints that affect consistency of care.
Management and communication were also characterized as a strength by some and a weakness by others. Multiple family members singled out individual administrators as informative, hands-on, and responsive. Conversely, other accounts described gaps in reliability and trustworthiness from management, creating uncertainty about incident follow-up and long-term oversight. Prospective families should confirm the facility's staffing model, supervisory structure, incident-notification processes, and staff hiring/training practices during a visit.
Dining and programming are generally viewed positively. The menu was described as acceptable or good by several families, and the home hosts social activities, holiday events, and birthday celebrations that contribute to a personalized atmosphere. The small scale of the home appears to support more individualized activities and closer resident–staff relationships than larger institutions.
The physical plant is consistently described as clean, well-maintained, and quiet — a California-bungalow, small-community feel. A notable limitation is room configuration: private-room availability appears restricted, with shared-room options more common. That layout, along with the lower-cost positioning noted by reviewers, may reflect tradeoffs between affordability and available resources.
Overall, Henrietta's Home may be a good fit for families seeking a small, home-like setting with visible family communication and an engaged administrative presence. At the same time, families should evaluate operational stability and safety consistency in person. Useful topics to raise on a tour include current staff turnover and vacancy rates, staff training and supervision protocols, staffing ratios by shift, incident and medication-management procedures, private-room availability, and the facility's approach to family communication and oversight. These checks will help determine whether the home's strengths align with a prospective resident's clinical and safety needs.
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Location
Henrietta's Home by SCH is located at 131 Segovia Ave, San Gabriel, CA, 91775.
About Henrietta's Home by SCH
Henrietta's Home by SCH is a senior living community where older adults can choose from different care levels including independent living, assisted living, skilled nursing, and memory care, and the place sits in a quiet, home-like setting that aims to feel comfortable and safe, and the community focuses on helping people stay independent as long as possible. Residents get help with daily activities like bathing, dressing, grooming, and medication management and specialized care is available for those with Alzheimer's, dementia, or complex health needs, and if someone needs round-the-clock nursing, rehabilitation after an illness, or wound care, they can get that here too. Memory care is available with secure areas, special programs designed to help maintain memory, and trained staff for residents who may wander, get confused, or need close supervision, and the community also offers help for non-ambulatory residents and respite care when primary caregivers need a break. Apartments come with safety features like handicap accessibility, sprinkler systems, and wheelchair help, and each place has options for kitchens and kitchenettes, cable TV, and Wi-Fi. Everyone gets three daily meals, including special menus for people who need certain foods, and the staff handles housekeeping, linen, laundry, and scheduling social activities, and there's always someone on duty to help no matter the hour. There are gardens and small library spaces to enjoy, social events and exercise, and regular health and wellness programs. Residents can also use transportation and parking, meet with care staff about individual needs, and take part in family and caregiver support programs. With a simple, homey feeling, Henrietta's Home by SCH delivers care plans that fit each person, whether they just want freedom from chores or need a higher level of medical help. The staff stays trained and attentive, and the community sits near several major hospitals in the San Gabriel Valley, so it's easy for families to arrange visits or emergency care when needed.
People often ask...
Henrietta's Home by SCH offers competitive pricing, with rates starting at a cost of $5,679 per month.
Henrietta's Home by SCH offers assisted living, memory care, and board and care.
There are 7 photos of Henrietta's Home by SCH on Mirador.
The full address for this community is 131 Segovia Ave, San Gabriel, CA 91775.
No, Henrietta's Home by SCH does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Found several deficiencies in medication recordkeeping, bed-rail safety, oxygen-use signage, and staff health records.
Type ACCR87465(a)(6)Incidental Medical and Dental Care Services
Type ACCR87608(a)(5)(B)Postural Supports
Type BCCR87618(b)(3)(B)Oxygen Administration - Gas and Liquid
Type ACCR87355(e)(3)Criminal Record Clearance
Type BCCR87412(a)(11)Personnel Records
Type BCCR87411(c)(1)Personnel Requirements - General
24 Jul 2025Inspection
24 Jul 2025Inspection
Found safety issues: medications were not securely stored and alcohol was left unlocked, posing risks to residents.
Type A87465(h)(2)
Type B87309(a)
10 Jan 2025Complaint
10 Jan 2025Complaint
Investigated a complaint about unsafe postural supports used on a terminally ill resident. Photographic evidence and interviews supported the allegation.
Type A87608(a)(5)
18 Dec 2024Complaint
18 Dec 2024Complaint
Investigated complaints about medication handling, resident supervision, and incident reporting; found problems with centrally stored medications and supervision that contributed to falls and unreported incidents.
Type A87465(h)(2)
Type B87705(c)(4)
Type B87211(a)(1)
20 Aug 2024Inspection
20 Aug 2024Inspection
Observed unsafe storage of centrally stored medications and outdated appraisals for hospice/dementia residents.
Type A87465(h)(2)
Type B87705(c)(6)
Type B87463
27 Feb 2024Complaint
27 Feb 2024Complaint
Investigated the allegation that a resident was illegally evicted; the information reviewed did not prove the violation occurred.
08 Feb 2024Complaint
08 Feb 2024Complaint
Investigated allegations that an unauthorized adult worked at the location and that staff used alcohol during shifts; findings showed an adult without criminal-record clearance was present and working, and photos showed staff drinking at the location.
Type A87355(e)(1)
Type A87468.2(a)(4)
18 Aug 2023Inspection
18 Aug 2023Inspection
Identified deficiencies included improper bed rails for a non-hospice resident, a bedridden individual in a room not designated for bedridden status, and missing staff training for a new employee.
Type ACCR87608(a)(5)(B)
Type AHSC1569.72(c)(1)
Type BCCR87411(d)
19 May 2023Inspection
19 May 2023Inspection
Observed a case management visit to amend a prior complaint, and corrections were made. No health and safety issues were observed during the visit.
17 May 2023Complaint
17 May 2023Complaint
Identified insufficient information to support the allegation that the licensee misrepresented liability insurance to the Department.
17 May 2023Complaint
17 May 2023Complaint
Found that the setting did not have the required liability insurance coverage for resident injuries and had no current liability insurance.
Type A1569.605
13 Dec 2022Inspection
13 Dec 2022Inspection
Observed that the previous license was posted and a correct current license was provided and posted during the visit. Three of four residents did not have current admission agreements issued by the new licensee.
Type A87109(a)
Type B87507(e)
26 Jul 2022Inspection
26 Jul 2022Inspection
Observed unfinished wall in the dining room area and a wall section in bedroom #4 needing cleaning or painting.
18 Jul 2022Inspection
18 Jul 2022Inspection
Identified understanding of licensing requirements and related topics during COMP II.
12 May 2022Inspection
12 May 2022Inspection
Observed that the required stipulation was posted and no health and safety concerns were observed. A 60-day notice was mailed to responsible parties, and one family member confirmed receipt.
04 May 2022Inspection
04 May 2022Inspection
Identified that the license to operate was to be revoked, but stayed for 90 days to facilitate sale or transfer.
Type A1569.50
Type A1569.682(d)(2)
Type B1569.682
Type B1569.35
Type B16519.5
17 Feb 2022Inspection
17 Feb 2022Inspection
Identified medication administration errors and missing physician orders for several residents, including AM medications not dispensed as prescribed and a loose medication pill found in the med bin.
Type ACCR87465(c)(2)
Type ACCR87465(e)
03 Feb 2022Complaint
03 Feb 2022Complaint
Investigated an allegation that COVID-19 guidelines were not followed and that residents did not have sufficient lighting.
Type AHSC1569.50(a)(3)
Type BCCR87303(d)
03 Feb 2022Inspection
03 Feb 2022Inspection
Identified that two residents were receiving hospice care and a COVID-19 mitigation plan was not readily accessible to staff. An accusation notice was not posted as required by law.
01 Dec 2021Inspection
01 Dec 2021Inspection
Observed adequate food supply and two residents receiving hospice care; no health and safety concerns or deficiencies were noted.
17 Nov 2021Inspection
17 Nov 2021Inspection
Identified a deficiency related to personal rights when a hospice resident was observed in bed uncovered, wearing only an incontinence diaper.
Type B87468.1(a)(1)
02 Nov 2021Inspection
02 Nov 2021Inspection
Identified three residents receiving hospice care. Denial of a hospice waiver due to noncompliance; no health and safety concerns observed and no deficiencies cited.
20 Oct 2021Inspection
20 Oct 2021Inspection
Observed no health or safety concerns and adequate food supply during an unannounced case management visit; no deficiencies cited.
07 Oct 2021Inspection
07 Oct 2021Inspection
Identified failure to submit proof of liability insurance by the plan of correction due date, and civil penalties were assessed for 9 days from 9/24/21 through 10/7/21.
Type B1569.605
28 Sept 2021Inspection
28 Sept 2021Inspection
Identified safety and regulatory concerns at a licensed residential care setting, including failure to post an accusation and notify residents, and issues with staff clearance and liability insurance.
Type A87705(f)(1)
Type B1569.38
Type B1569.50
28 Sept 2021Inspection
28 Sept 2021Inspection
Identified that a resident moved in on 9/24/2021 while already receiving hospice care, and three residents total were receiving hospice, exceeding the approved hospice waivers. A hospice waiver deficiency was cited as a result.
Type B87632(a)(1)
09 Sept 2021Inspection
09 Sept 2021Inspection
Identified that the licensee failed to submit proof of liability insurance by the due date, with penalties assessed for nine days.
31 Aug 2021Inspection
31 Aug 2021Inspection
Identified that the licensee failed to submit proof of liability insurance by the plan of correction due date, leaving the deficiency unresolved.
30 Aug 2021Inspection
30 Aug 2021Inspection
Found that licensees planned to relocate all residents by a set date, would not accept new residents at certain locations, and were to submit closure plans for larger sites. Discussed applicable rules, eviction and reporting procedures, a phased closure approach, and the documents to be supplied; an exit interview was conducted.
23 Aug 2021Inspection
23 Aug 2021Inspection
Identified two specific issues: failure to submit proof of liability insurance by the due date, resulting in penalties assessed for 11 days; and a staff member working without proper clearance, with training starting on August 20, 2021. The LPA explained the penalties and appeal rights, and an exit interview was conducted with the facility manager.
12 Aug 2021Inspection
12 Aug 2021Inspection
Identified that written notices to residents' authorized representatives were sent by email, but residents did not receive written notification; the ombudsman letter contained an incorrect phone number and language implying residents resided there. Proof of notification and proof of liability insurance were not submitted, deficiencies remained uncured, and civil penalties were assessed for 14 days at $100 per day.
29 Jul 2021Inspection
29 Jul 2021Inspection
Found violations for not notifying required parties about a revocation action, and for failing to submit proof of liability insurance, staff background clearances, and staff transfer documentation. Civil penalties were assessed for multiple days.
16 Jul 2021Inspection
16 Jul 2021Inspection
Identified that the Accusation to revoke the license was not posted in a conspicuous location and that written notification to residents, their responsible parties, and the local Long-Term Care Ombudsman was not provided within 10 days.
09 Nov 2020Complaint
09 Nov 2020Complaint
Investigated the allegation of unsanitary conditions, including a water bottle with urine and feces on a wall, and found the allegation not supported.
29 Jul 2020Complaint
29 Jul 2020Complaint
Investigated allegation that the care facility failed to safeguard a resident's personal belongings; found insufficient evidence to prove the alleged theft of a ring occurred.
14 May 2020Complaint
14 May 2020Complaint
Investigated complaints of neglect related to resident care; found insufficient evidence to confirm allegations of improper hygiene practices, unclean living conditions, or inadequate linen changes.
Type A87705(f)(1)
Type B
Type A
Type A9182
Type B
Type B
13 Mar 2020Complaint
13 Mar 2020Complaint
Observed facility to be clean and well-maintained, with residents and staff following protocols for visitor limitations due to COVID-19.
11 Mar 2020Inspection
11 Mar 2020Inspection
Identified repeated deficiencies in providing proof of liability insurance, resulting in ongoing civil penalties until corrected.
Type B
26 Feb 2020Inspection
26 Feb 2020Inspection
Issued civil penalties for not having liability insurance and not meeting regulations. Physical plant observations resulted in citation for non-compliance.
20 Feb 2020Inspection
20 Feb 2020Inspection
Confirmed multiple violations of insurance requirements during recent visits. Civil penalties issued for non-compliance.
Type A
06 Feb 2020Inspection
06 Feb 2020Inspection
Conducted an unannounced annual required visit of the residential facility, where the physical plant and resident files were reviewed for compliance with regulations.
Type B
23 Jan 2020Inspection
23 Jan 2020Inspection
Identified lack of compliance with insurance requirements, resulting in civil penalties. Deficient documentation led to ongoing fines until corrected.
08 Jan 2020Inspection
08 Jan 2020Inspection
Identified deficiencies in liability insurance coverage resulted in civil penalties being assessed.
07 Jan 2020Complaint
07 Jan 2020Complaint
Investigated complaints about a resident's medical care, harassment, hygiene, and verbal abuse; determined insufficient evidence to support the claims.
23 Dec 2019Inspection
23 Dec 2019Inspection
Confirmed inadequate liability insurance coverage based on insufficient limits per facility, leading to ongoing civil penalties until corrected.
Type A
Type A1569.50
Type A
Type B1569.605
Type A
Type A9182
Type A87705(f)(1)
12 Dec 2019Inspection
12 Dec 2019Inspection
Confirmed failure to provide required liability insurance, resulting in citation issued by the Department of Social Services.
15 Nov 2019Inspection
15 Nov 2019Inspection
Confirmed lack of liability insurance during the inspection, penalties issued until coverage was provided.
04 Oct 2019Inspection
04 Oct 2019Inspection
Identified issues with insurance coverage were not resolved during the visit.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Henrietta's Home by SCH. The information above has not been verified or approved by the owner or operator. For exact information, please contact Henrietta's Home by SCH directly. There is no cost for this service. We are compensated by the community you select.
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