Five Star Senior Living

    14876 Herchell Dr, San Jose, CA 95127
    • Assisted Living

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    Location

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    Five Star Senior Living is located at 14876 Herchell Dr, San Jose, CA, 95127.

    About Five Star Senior Living

    Five Star Senior Living offers several options for seniors, including independent living, assisted living, and memory care, and you'll find names like "The Inn at Silvercrest" and "The Residences" around the community, which help set different areas apart, and when you look at how they handle staffing, they've got the Five Star Quality Staffing program, which tries to make sure residents always have someone trained around to help, whether that means help with meals, daily activities, or health needs. The property features private apartments and outdoor spaces, and you'll also notice recreational areas where residents can join activities or spend time outside, and when care needs change, they offer comprehensive senior care programs alongside specialized memory care for those who need it. Five Star Senior Living includes services like medication management, help with bathing and dressing, and always-on supervision, and some spots have a more home-style setup, usually holding ten or fewer residents, so things stay calm and more like a home. The place has amenities like furnished rooms, dining rooms, movie nights, and emergency alert systems, and staff can handle special dietary needs, including diabetic and allergy diets, plus laundry, housekeeping, and meal preparation, and since it's licensed by the state of California under License # 435202887, there are background checks for staff and surveys done by groups like the Department of Aging. Residents can choose between private pay, insurance, or cash, and the staff's there day and night, seven days a week, offering care for people who want an active, social setting or those who need more help as time goes on. The community tries to give families comfort knowing their loved ones are cared for, and with programs, activities, and support, seniors can keep their routines while getting help when they need it.

    About Five Star Senior Living

    Five Star Senior Living is managed by Five Star Senior Living.

    Five Star Senior Living, founded in 1999 and headquartered in Newton, Massachusetts, operates more than 170 communities across the United States, serving over 15,900 residents with nearly 24,000 team members. Now operating as a division of AlerisLife Inc. (Nasdaq: ALR), Five Star has established itself as one of the nation's largest senior living providers and ranks among the top operators of continuing care retirement communities (CCRCs) in the country.

    The company provides a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and respite care services. Through strategic partnerships with FOX Rehabilitation for therapy and wellness services, and DispatchHealth for on-demand acute care, Five Star ensures residents have access to comprehensive healthcare solutions without leaving their community. Their innovative Lifestyle360 programming enriches residents' intellectual, physical, emotional, social, and spiritual well-being through daily activities and events tailored to diverse interests and abilities.

    Guided by the mission of "honoring and enriching the journey of life, one experience at a time," Five Star embraces a person-directed care philosophy that emphasizes individualized attention and choice-driven services. The name AlerisLife, derived from the Latin "aleris" meaning to "foster, nourish, and develop," reflects their commitment to helping residents pursue new or lifelong goals regardless of age. Their approach centers on the belief that "happy employees mean happy residents," fostering a culture where both staff and residents can thrive.

    Five Star's dedication to excellence has earned numerous accolades, including frequent recognition from the Assisted Living Federation of America's "Best of the Best" Awards and the American Health Care Association's Quality Awards. The company has achieved Great Place to Work certification for consecutive years, demonstrating their commitment to both employee satisfaction and resident care. Through evidence-based wellness approaches, fine dining experiences, and warm, inviting environments, Five Star Senior Living continues to set standards for quality senior care across the nation.

    People often ask...

    Five Star Senior Living offers assisted living and board and care.

    The full address for this community is 14876 Herchell Dr, San Jose, CA 95127.

    No, Five Star Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number435202887
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity6 residents
    LicenseePOWAR INC
    EffectiveMarch 15th, 2023
    View the official license record

    Inspection Reports

    13

    Reports

    7

    Type A Citations

    23

    Type B Citations

    4

    Complaints

    3

    Years

    24 Mar 2026Inspection
    Identified several deficiencies, including storage space and access, incidental medical and dental care, and personnel and records issues.
    • Type A87309(a)
    • Type A87465(h)(5)
    • Type A87465(e)
    • Type B87303(a)
    • Type B87411(f)
    • Type B87412(c)
    • Type B87506(b)(16)
    • Type BHSC1569.695(c)
    • Type B87465(h)(6)
    • Type B87455(b)(8)
    27 Feb 2026Inspection
    Identified several health and safety deficiencies, including cleaning products and insect killer accessible outside locked storage, and signs of improper medication handling. Documentation gaps were found for emergency drills, staff health screenings, and resident property records.
    • Type A87309(a)
    • Type A87465(h)(5)
    • Type A87465(e)
    • Type B87303(a)
    • Type B87411(f)
    • Type B87412(c)
    • Type B87506(b)(16)
    • Type B87455(b)(8)
    • Type BHSC1569.695(c)
    • Type B87465(h)(6)
    • Type B87217
    12 Sept 2025Inspection
    Identified that a resident's appraisal/needs and services plan lacked measurable and verifiable needs and objectives. An advisory note was issued; no deficiencies were cited.
    12 Sept 2025Complaint
    Investigated a complaint alleging a resident sustained unexplained injuries; found the allegations unfounded.
    22 Aug 2025Inspection
    Identified a failure to report two incidents in which a resident was hospitalized. Hospital summaries noted easy bruising and multiple open wounds.
    22 Aug 2025Complaint
    Concluded that the allegations that staff yelled at a resident and teased a resident about allergies were unsubstantiated.
    28 May 2025Complaint
    Investigated a complaint alleging inadequate first aid, leaving a resident outside without supervision, and leaving the resident in soiled clothing for an extended period; findings were unfounded.
    16 Apr 2025Inspection
    Observed a dishwashing solution bottle above the sink which staff removed and locked. Noted that some documents were not up to date, and the administrator planned to send updated copies by email.
    13 Mar 2025Inspection
    Identified deficiencies related to health screening requirements, medical assessments, and resident care planning. Incomplete records and outdated appraisals were noted.
    • Type B87411(f)
    • Type B87412(a)(11)
    • Type B87465(h)(1)
    • Type B87458(a)
    • Type B87463(i)
    18 Oct 2024Complaint
    Investigated four complaints: pushing and disrespect, not providing over-the-counter medication, and not following a special diet. The special diet issue was upheld as a violation; the other three allegations were not supported.
    • Type B87555(b)(7)
    11 Mar 2024Inspection
    Identified deficiencies included missing personal rights posters at the main entrance and inaccurate centrally stored medication records in one resident file.
    • Type A87468(c)(1)
    • Type B87468(b)(1)(A)
    • Type B87465(a)(6)
    24 Feb 2023Inspection
    Observed missing COVID posters and no screening station at the main entrance, and some closets were not secured. PPE supplies were insufficient.
    10 Feb 2023Inspection
    Observed COMP II interview with applicants/administrators; they confirmed understanding of licensing requirements and related topics.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Five Star Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Five Star Senior Living directly. There is no cost for this service. We are compensated by the community you select.

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