I placed my mother at Paradise Villa and am very grateful - attentive, kind caregivers and involved management provided excellent communication, clean bright rooms, great meals (Chef Sussy), live music and birthday celebrations, plus 24/7 help and on-site palliative/hospice care that kept her comfortable and safe. The warm, compassionate staff went above and beyond in this close-knit community; I highly recommend it.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.43·(28)
Overall rating
5
4
3
2
1
Care
4.7
Staff
4.7
Meals
5.0
Amenities
3.4
Value
3.0
Pros
Compassionate, individualized care
Attentive and involved management
Kind, dedicated caregiving staff
Respectful staff–resident interactions
Clean, light-filled common areas and rooms
Close-knit, welcoming community
Engaging group activities and live music
On-site hospice and palliative support
Chef-prepared meals and special-occasion desserts
Proximity to hospital and downtown amenities
Owners actively engaged and responsive
24/7 caregiver availability
Newly remodeled sections with spacious rooms
Peaceful, healing atmosphere that supports recovery
Personalized gestures and celebrations (birthdays, coffee)
Cons
Aging infrastructure with uneven renovation
Small, shared bedroom accommodations
Dark or dated rooms needing paint and flooring work
Variable cleanliness and sanitation standards
Inconsistent care quality and staff responsiveness
Renovation-related disruption and limited visibility into finished areas
Relatively high pricing for compact accommodations
Limited dining and common-area capacity
Summary of reviews
Paradise Assisted Care is frequently described as a small, community-oriented facility where families encounter very personal relationships with owners, management, and caregiving staff. Many accounts emphasize compassionate, individualized care — staff are characterized as kind, respectful and dedicated, with 24/7 coverage and active owner involvement. The presence of on-site hospice and palliative services, along with managers who communicate directly with families, are notable strengths for residents with advancing needs.
Dining and social programming are repeatedly cited as strong points. A named chef and celebratory practices (birthday cakes, live music, group singing) contribute to a homelike atmosphere and resident engagement. Reviewers commonly mention active programming and communal meals that create good-natured interactions and a sense of belonging.
Facility condition is a mixed pattern. Portions of the building have been newly remodeled and offer large, bright rooms and improved public spaces; however, other areas remain older and in need of painting, flooring replacement, or broader renovation. That unevenness produces renovation-related disruption and means impressions vary depending on which unit a visitor sees. Bedroom size and layout are also a salient consideration: the facility offers compact and shared rooms in some areas, which may not suit families seeking private accommodations.
Operational weaknesses that recur across accounts include variability in cleanliness and the consistency of care or responsiveness at times. While many families describe excellent, attentive staff, a smaller set of experiences point to lapses in sanitation standards and differences in staff performance across shifts or units. Pricing is also noted as relatively high for the scale of private-room options available; prospective residents should weigh cost against room size and privacy.
For prospective residents and family members, the key patterns to weigh are the strong interpersonal culture and active involvement of management versus the mixed physical condition of the building and variability in some operational areas. Recommended steps before committing include touring the specific unit where a resident would live (to observe room size, light, flooring and paint), asking for current timelines on renovations, reviewing staffing patterns and handover practices for consistency, and confirming sanitation and infection-control protocols as well as hospice/palliative services availability. Overall, Paradise Assisted Care appears to offer high-touch, family-oriented care with an engaged team, while tradeoffs center on space, privacy, and uneven facility condition.
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Location
Paradise Assisted Care is located at 2177 17th Ave, Santa Cruz, CA, 95062.
About Paradise Assisted Care
Paradise Assisted Care sits along the Santa Cruz coastline, right at 2177 17th Ave, and you'll find 29 single-occupancy rooms here, which makes for a private and quiet place to live, and although it's called Paradise Assisted Care, it also goes by Paradise Villa for its assisted living services, which keeps things pretty close-knit for Santa Cruz residents. This senior community has different living options so folks get to pick between assisted living and memory care, and there's also options that support more independent seniors as well as those who may need higher levels of care, with all-inclusive private rooms for extra ease. The facility offers continuing care retirement features, memory care with secure areas, nursing home services, and a focus on helping residents feel at home, with a clean, bright, and airy setting that's welcoming for people with both physical and memory challenges.
Staff at Paradise Assisted Care aim for a strong emphasis on good, thorough care, personal connections, and a homelike atmosphere, and they're fully trained and friendly, helping with daily needs, watching for changes in health, and making sure everyone's treated with respect and kindness. The culinary staff and in-house chef prepare three meals a day in the main kitchen, always working to serve nutritious and flavorful food, and meals are served in neighborhood dining rooms to keep meal times relaxing, with snacks and treats made fresh daily for a little extra comfort. Seniors here have access to indoor common spaces for social gatherings, and activities are planned to help keep minds and bodies active, with programs for social, educational, and entertaining experiences that support staying sharp and making friends.
Memory care is set up with extra attention, including secure areas, expert dementia handling, individual care plans, and a team that knows how to support changing needs. For everyone, Paradise Assisted Care puts privacy first, letting residents participate in daily routines as much as possible to encourage independence while still having help close by. There are devotional services available offsite for those who want spiritual support, and transportation services can take residents to appointments or excursions, making things a bit easier.
Located near medical facilities, groceries, shopping, and the Santa Cruz outdoors, this community offers seniors a good mix of independence and support, keeping everything straightforward and focused on the basics-privacy, safety, dignity, and a welcoming environment where staff encourage residents to help themselves when they can. There's a good amount of personal care, a friendly and passionate atmosphere, and a clean setting designed for graceful aging in place, all while being close to the heart of Santa Cruz. Guests have left 4.3 stars out of six reviews, suggesting people find the place agreeable and well-run.
People often ask...
Paradise Assisted Care offers competitive pricing, with rates starting at a cost of $3,800 per month.
Paradise Assisted Care offers assisted living and memory care.
There are 35 photos of Paradise Assisted Care on Mirador.
The full address for this community is 2177 17th Ave, Santa Cruz, CA 95062.
No, Paradise Assisted Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified serious deficiencies related to resident rights, personnel requirements, and fire safety.
87468.2(a)(4)Additional Personal Rights of Residents in Privately Operated Facilities
87468.1(a)(2)Personal Rights of Residents in All Facilities
87411(c)(3)(D)Personnel Requirements
87203Fire Safety
28 Apr 2026Inspection
28 Apr 2026Inspection
Investigated an elopement that occurred on 11/16/2025 and reviewed the resident's records and care planning documentation.
Type B87463
25 Mar 2026Inspection
25 Mar 2026Inspection
Observed overall cleanliness and safety with functioning alarms, adequate food supplies, and secured medication storage; noted a fence with loose panels in the backyard requiring repair. No deficiencies cited.
06 Feb 2026Inspection
06 Feb 2026Inspection
Identified a Type A deficiency involving residents' additional personal rights in privately operated facilities. On follow-up, no deficiencies were cited.
Type A87468.2(a)(4)
29 Dec 2025Inspection
29 Dec 2025Inspection
Identified an elopement by a resident with advanced neurocognitive disorder on 11/16/2025, which led to an injury and a civil penalty for lack of supervision.
Type A87468.2(a)(4)
29 Dec 2025Complaint
29 Dec 2025Complaint
Investigated allegations that staff administered controlled medication that should be given by a licensed professional. Also reviewed claims that a resident fall did not receive immediate medical care, water temperatures were too cold, and an administrator offered medications of a deceased resident to a family member.
07 Nov 2025Complaint
07 Nov 2025Complaint
Observed ants in a resident's room and on the resident's body. Staff and witnesses reported ongoing ant activity across several rooms.
Type A87468.1(2)
07 Nov 2025Inspection
07 Nov 2025Inspection
Investigated a medication error involving two residents; no deficiencies were cited.
23 Oct 2025Inspection
23 Oct 2025Inspection
Found that the complaint findings were amended from unsubstantiated to unfounded; no deficiencies were cited.
23 Oct 2025Inspection
23 Oct 2025Inspection
Identified a census of 22 and found no deficiencies cited.
08 Aug 2025Inspection
08 Aug 2025Inspection
Investigated a case management matter to amend a finding for complaint 26-AS-20250102144601 from unfounded to unsubstantiated.
11 Jul 2025Complaint
11 Jul 2025Complaint
Investigated a complaint alleging abuse, falsified training, inadequate meals, lack of hygiene supplies, medication reporting issues, and temperature problems. Findings did not establish that the alleged violations occurred, residents reported adequate meals and care, and temperatures were kept within a comfortable range.
Type A87470
Type A87411
Type A87303
Type B1569.625
Type B1569.69
11 Jul 2025Complaint
11 Jul 2025Complaint
Investigated allegations that meals were not warmed, a resident was retaliated against for speaking with a former employee, and baths were not provided; found insufficient evidence to determine whether these events occurred.
27 Mar 2025Inspection
27 Mar 2025Inspection
Found no deficiencies during the visit; issued technical assistance.
21 Mar 2025Inspection
21 Mar 2025Inspection
Observed 18 clients and 3 staff during a visit. No deficiencies were cited.
10 Dec 2024Complaint
10 Dec 2024Complaint
Investigated allegations that staff did not respond promptly to residents' calls, failed to treat residents with dignity, did not administer medications per doctors' orders, did not provide activities, and residents were not adequately hydrated; found these allegations unfounded.
28 Oct 2024Inspection
28 Oct 2024Inspection
Investigated a complaint and reviewed an amended report related to a prior issue. A case management visit included interviews and review of records.
18 Oct 2024Complaint
18 Oct 2024Complaint
Identified that three staff did not have documented medication training, though Relias records existed for others. Other allegations about narcotics handling and inappropriate staff interactions were unfounded.
Type A87411(c)(3)(D)
Type A87411(d)(4)
18 Oct 2024Complaint
18 Oct 2024Complaint
Investigated allegations that residents were neglected, left unattended, were handled roughly, medications were not administered timely, and meals were inadequate. Interviews and record review showed staff attended to residents' needs and meals were provided.
18 Oct 2024Complaint
18 Oct 2024Complaint
Found the allegations about leaving a resident in soiled clothing, not providing daily living assistance, safeguarding personal belongings, and lack of recreational activities unsubstantiated.
18 Oct 2024Complaint
18 Oct 2024Complaint
Investigated allegations of resident care not being met, residents left in bed unattended, bathroom light not working, and no qualified administrator. Found no credible evidence to support the allegations.
18 Oct 2024Complaint
18 Oct 2024Complaint
Investigated allegations about medication handling, a resident left on the floor after a fall, staffing levels, administrator qualifications, and staff training.
18 Oct 2024Complaint
18 Oct 2024Complaint
Investigated allegations that residents were left in soiled diapers, did not receive showers per schedule, had their clothing not changed, and there was no qualified administrator on site.
03 Oct 2024Complaint
03 Oct 2024Complaint
Identified allegations that staff did not administer medication to a resident as required, that staff were not competent to meet the resident's needs, that false statements were made regarding the resident's care, and that a refund was not provided after the resident's death.
03 Oct 2024Complaint
03 Oct 2024Complaint
Investigated the allegation that staff handled a resident roughly and barricaded a door, and the allegation that staff did not provide prescribed medications and unlawfully evicted a resident; the investigation did not establish sufficient evidence to support either allegation.
03 Oct 2024Complaint
03 Oct 2024Complaint
Investigated an allegation that a staff member handled a resident roughly; interviews did not provide enough evidence to prove or disprove the allegation.
16 Aug 2024Complaint
16 Aug 2024Complaint
Investigated an allegation that staff caused bruises to a resident. Found no preponderance of evidence to prove the alleged violation.
16 Aug 2024Complaint
16 Aug 2024Complaint
Investigated the allegation that a 60-day written notice of a rate increase to the responsible party was not provided and that a copy of the resident's admissions agreement was not given. There was not enough evidence to prove or disprove the allegation.
16 Aug 2024Complaint
16 Aug 2024Complaint
Investigated the allegation that a resident's mail was interfered with; found no preponderance of evidence to prove or disprove the claim.
16 May 2024Complaint
16 May 2024Complaint
Investigated allegations that a resident was not allowed to exercise, that staff forced wiping, that a resident developed a UTI, and that staff did not promptly respond to call buttons. Found the claims unfounded.
22 Feb 2024Inspection
22 Feb 2024Inspection
Identified multiple health and safety deficiencies, including medical assessments not always signed by a physician, window and door screens in poor repair, exit doors locked or obstructed, and fire safety compliance issues.
Type A87203
Type B87458(a)
Type B87303(c)
06 Jul 2023Inspection
06 Jul 2023Inspection
Identified a gas odor from the furnace that prompted evacuation. The furnace was unplugged and the gas valve closed, residents reported no impact to care, and no deficiencies were cited.
06 Jul 2023Complaint
06 Jul 2023Complaint
Investigated allegations that staff failed to prevent a resident from wandering and failed to follow the admission agreement; evidence did not establish that the violations occurred.
23 Mar 2023Inspection
23 Mar 2023Inspection
Identified deficiencies included incomplete staff training hours, such as dementia care training, and obstructed exit routes from broken furniture and debris blocking exterior gates.
Type B1569.625
Type B87307(d)
24 Aug 2022Complaint
24 Aug 2022Complaint
Investigated the allegation that hot water wasn't at safe temperatures; measurements showed several taps delivered water below 105°F.
Type B87303(e)(2)
24 May 2022Complaint
24 May 2022Complaint
Identified that staff failed to seek timely medical attention for a resident with burn injuries.
Type A87465(a)(1)
10 Mar 2022Complaint
10 Mar 2022Complaint
Identified that a resident's toilet was left unusable for about a month, forcing use of a public restroom. Staff were described as blaming the resident, though an administrator denied scolding.
Type A87468.1(a)(3)
10 Mar 2022Complaint
10 Mar 2022Complaint
Investigated an allegation that staff interfered with a duly authorized representative's duties. Found a mistaken conservatorship status prevented services from being provided.
Type A87405(h)(1)
Type B87468.1(a)(11)
10 Mar 2022Complaint
10 Mar 2022Complaint
Investigated the allegation that staff were not allowing visitors to see residents. Interviews indicated visitors were allowed and no denial was reported.
08 Mar 2022Inspection
08 Mar 2022Inspection
Identified safety and records deficiencies after a pre-licensing review, including a bedridden resident in a room not approved for bedridden use, incomplete resident files, missing first aid tweezers, a non-operational dryer, and absence of evacuation chairs at stairwells.
Type A87606(c)
Type A87202(a)
Type B87506
Type B87303(g)(1)
Type B87465(8)
08 Mar 2022Inspection
08 Mar 2022Inspection
Observed multiple deficiencies during a prelicensing visit, including a bedridden resident in a room not listed for such use and missing evacuation chairs at each stairwell. Also noted a nonfunctional clothes dryer, missing tweezers in the med room, and incomplete resident and staff records.
04 Feb 2022Inspection
04 Feb 2022Inspection
Verified that the applicant and administrator completed required Component II and reviewed licensing documents.
12 Nov 2021Complaint
12 Nov 2021Complaint
Observed chairs soiled with feces in the patio and a sliding screen door in disrepair, and concerns were noted about understaffing and rate-change communications, with residents sometimes found in wet or soiled sheets.
Type A87411(a)
Type A87464(f)(4)
Type B87303(a)
Type B87303(c)
Type B87505(f)
Type B87464(f)(4)
12 Nov 2021Complaint
12 Nov 2021Complaint
Investigated a complaint alleging staff did not meet residents' needs. Interviews indicated significant understaffing and delays in responding to resident requests.
Type A87411(a)
12 Nov 2021Complaint
12 Nov 2021Complaint
Investigated reports that staff did not meet residents' hygiene needs, did not follow medical orders, and treated residents with disrespect, along with issues around COVID-19 reporting and medication records. Some concerns were found to be valid while others were not.
Type A87211(a)(2)
Type A87468.1(a)(3)
Type B87465(c)(3)
Type B87465(c)(2)
12 Nov 2021Complaint
12 Nov 2021Complaint
Investigated a complaint alleging mismanagement of residents' medications. Found that one MAR did not indicate administration per physician's orders, and one medication supply was empty with no resupply order documented.
Type A87465(c)(2)
12 Nov 2021Complaint
12 Nov 2021Complaint
Investigated a complaint alleging understaffing and staff passing medications without proper training.
Type A87411(a)
Type B87411(d)(4)
12 Nov 2021Complaint
12 Nov 2021Complaint
Investigated a complaint that a resident could not access an emergency call pendant and was left in soiled sheets, and reviewed a claim that a fire exit was blocked.
Type A87303(i)(1)(B)
Type B87464(f)(4)
12 Nov 2021Complaint
12 Nov 2021Complaint
Investigated the allegation that resident medication was being stolen; interviews and records reviewed found no evidence to support the allegation.
12 Nov 2021Complaint
12 Nov 2021Complaint
Investigated the allegation that an admission agreement was not provided to the resident's responsible party and found it unfounded.
12 Nov 2021Complaint
12 Nov 2021Complaint
Investigated allegations of illegal eviction and failure to reimburse a former resident's representative. The investigation included interviews and review of admission agreements and resident records.
29 Jul 2021Complaint
29 Jul 2021Complaint
Identified a lack of care and supervision that led to multiple falls and injuries, and falsified records plus failure to report serious incidents.
Type A87705(c)(5)(A)
Type B87211(a)(1)(B)
Type B87207
14 Jun 2021Inspection
14 Jun 2021Inspection
Observed staff followed COVID-19 guidelines and no deficiencies were cited.
04 Jun 2021Complaint
04 Jun 2021Complaint
Investigated an allegation that a resident sustained a fracture while in care. The investigation found the allegation unfounded.
27 May 2021Complaint
27 May 2021Complaint
Found that the refund allegation was unfounded after reviewing records and interviewing staff.
27 May 2021Inspection
27 May 2021Inspection
Observed infection control measures in place, including masking and symptom screening, and noted that trash cans were not foot-pedal operated.
09 Sept 2020Complaint
09 Sept 2020Complaint
Found insufficient evidence to prove the allegation of violence between two residents; interviews and records indicated the involved resident did not have a history of violent behavior.
27 May 2020Inspection
27 May 2020Inspection
Investigated a resident's unclear cause of death, with the administrator unable to provide further details as the colleague who prepared the report was on leave; no deficiencies identified but an advisory note issued.
20 Dec 2019Complaint
20 Dec 2019Complaint
Found no evidence of staff mistreatment towards residents based on interviews and medical records review.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Paradise Assisted Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Paradise Assisted Care directly. There is no cost for this service. We are compensated by the community you select.
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