Valley Haven

    2266 Chanticleer Ave, Santa Cruz, CA 95062
    • Assisted Living
    • Memory Care

    Warm, home-like care and atmosphere

    I was referred to Valley Haven and feel truly blessed by the caring, upbeat staff who treat residents like family and actively encourage visits. My mother relaxed quickly in the clean, home-like three-house campus with spacious rooms, a lovely garden and courtyard (parakeets and a bunny!), home-cooked meals, and frequent family-friendly events. Overall I'm very pleased with the positive vibe and good value.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.25·(4)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.7
    • Meals

      4.0
    • Amenities

      4.3
    • Value

      4.0

    Pros

    • Upbeat, friendly staff
    • Caring and kind caregivers
    • Family-like environment
    • Home-like atmosphere
    • Home-cooked meals
    • Good value / affordable
    • Clean facilities
    • Garden and courtyard
    • On-site small animals (parakeets and bunny)
    • Spacious resident rooms
    • Three-house campus layout
    • Encourages family visits and family-friendly events
    • Residents feel relaxed and comfortable
    • Strong word-of-mouth / referrals from families

    Cons

    • Not a memory care facility (unsuitable for residents needing specialized memory/dementia care)

    Summary of reviews

    Overall sentiment: The collected review summaries for Valley Haven are uniformly positive. Reviewers repeatedly emphasize an upbeat, positive vibe and describe the community as home-like and family-oriented. Staff behavior and interpersonal interactions are the dominant strengths mentioned: residents are described as being treated like family, and reviewers use words such as caring, kind, and blessed when referring to the staff and the experience.

    Care quality and staff: The most consistent theme across reviews is the quality of day-to-day care as expressed through staff conduct and atmosphere. Multiple summaries explicitly note care and kindness by staff, an encouraging approach to family visits, and active outreach through family-friendly events. One reviewer specifically reported that their mother became relaxed after moving in and that they subsequently referred Valley Haven to others, indicating a high level of trust in the caregiving and general well-being of residents. The language used—family-like, treated as family, caring staff—points to strong relational care rather than emphasis on clinical services.

    Facilities and environment: Reviewers highlight clean facilities and an attractive, domestic-style environment. Physical features that recur in the summaries include a garden and courtyard, spacious rooms, and a three-house campus configuration. The presence of small animals (parakeets and a bunny) is mentioned more than once, contributing to a homey, engaging atmosphere. Overall the facility is described as feeling like a home rather than an institutional setting.

    Dining, value and amenities: Home-cooked meals are specifically praised, and reviewers describe Valley Haven as a good value. The combination of agreeable dining, clean living spaces, outdoor areas, and animal companionship is presented as creating an overall comfortable and pleasant daily life for residents.

    Activities and family involvement: Review summaries emphasize community and family engagement. Valley Haven is noted for hosting family-friendly events and actively encouraging visits, reinforcing the family-like culture. These social features appear to contribute to residents’ comfort and to families’ willingness to recommend the community to others.

    Notable patterns and limitations: The dominant pattern is overwhelmingly positive endorsement from residents and family members focused on atmosphere, staff warmth, and basic quality-of-life features. The only explicit limiting point mentioned in the summaries is that Valley Haven is not a memory care facility. That makes it important for prospective residents and families seeking specialized dementia or memory support to recognize this constraint—Valley Haven appears targeted to people who need assisted living or general senior housing rather than specialized memory services. Beyond that, the provided summaries do not report complaints or operational problems.

    Bottom line: Based on these review summaries, Valley Haven presents as a clean, home-like, and family-oriented community with friendly, attentive staff; pleasant outdoor spaces and pet interactions; spacious rooms across a three-house campus; and home-cooked meals at a perceived good value. The primary caveat from reviewers is its lack of memory care services, so suitability depends on the prospective resident’s clinical needs. Reviewers consistently describe positive outcomes (resident relaxation, family referrals), indicating strong satisfaction among those whose needs match the community’s offerings.

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    Location

    Map showing location of Valley Haven

    Valley Haven is located at 2266 Chanticleer Ave, Santa Cruz, CA, 95062.

    About Valley Haven

    Valley Haven III sits at 2266 Chanticleer Ave in Santa Cruz, CA, licensed under California license number 445202401, and serves up a mix of senior housing, board and care, assisted living, and memory care, and the building itself is all one story, so folks don't have to worry about stairs, and the grounds are landscaped with walking paths leading toward ocean views, which sounds nice when the weather's good. The place can hold up to 48 residents and offers both private and shared, furnished rooms, full board and care in each. Staff stay on-site around the clock and help with medication management, bathing, dressing, getting around, incontinence care, and diabetes care, helping each person with whatever they need done every day, and memory care is handled through special programs and activities to keep the mind busy and social interaction up, which is always good for folks living with Alzheimer's or other kinds of dementia.

    You'll see a main dining room where residents can eat all day with meals made to fit different diets, like low-sugar options for those with diabetes or allergy-sensitive recipes, and there's laundry, housekeeping, and dry cleaning services, so nobody has to fuss about chores, and maintenance is taken care of by the staff, too. Residents hang out in a comfortable living room or arts room, read in the library, join movie nights or organized hobbies, and get together for community-sponsored events, social activities, and even devotional gatherings if that's wanted. There's a garden, walking paths, and a barber and salon so you can get a haircut without leaving home, and if someone wants to get out for a bit, transportation's offered for shopping or appointments in the Santa Cruz area. Folks needing memory care get a secure environment so everyone can feel at ease, and there's a 24-hour call system to make sure help comes when needed, plus an emergency alert system for safety, and all the staff go through ongoing training to stay current and know how to care for people respectfully and with kindness.

    Respite care's available for short stays if someone's only needing care for a little while, and families or prospective residents can schedule a tour to see the place, and more detail on what amenities and services are offered can be found through the main website, valleyhavencare.com, with the main focus at Valley Haven on respect, independence, and helping residents keep their dignity in a calm and welcoming atmosphere that feels a bit like an extension of someone's family, which can mean a lot as folks get older and just want a comfortable, steady place with caring professionals nearby.

    People often ask...

    Valley Haven offers competitive pricing, with rates starting at a cost of $3,500 per month.

    Valley Haven offers assisted living and memory care.

    There are 1 photos of Valley Haven on Mirador.

    The full address for this community is 2266 Chanticleer Ave, Santa Cruz, CA 95062.

    No, Valley Haven does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number445202401
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity48 residents
    LicenseeJESUS & JOSEPHINE ARCILLA
    EffectiveAugust 30th, 2013
    View the official license record

    Inspection Reports

    10

    Reports

    0

    Citations

    3

    Complaints

    7

    Years

    28 Aug 2025Inspection
    Identified general compliance with licensing requirements; no deficiencies were cited.
    13 Aug 2025Inspection
    Identified a resident death reported on 8/10/2025 and initiated follow-up.
    23 Apr 2025Inspection
    Observed a resident's death after a fall with hospice care, reported to have occurred on 2/1/2025.
    23 Apr 2025Inspection
    Identified an incident where a resident went for a walk with a witness on 4/14/2025 and was located about two miles away later that day.
    15 Apr 2025Complaint
    Invested two allegations about sedating a resident and about inadequate feeding; found them unfounded.
    10 Sept 2024Complaint
    Investigated an allegation that staff sexually abused a resident while in care; interviews and records did not confirm that the interaction occurred.
    29 Aug 2024Inspection
    Observed no deficiencies cited and evidence showed proper safety measures, staff training, and resident care records were in order.
    03 Aug 2022Inspection
    Observed no deficiencies during the visit. Noted that infection-control measures and safety protocols were in place.
    31 Aug 2021Inspection
    Observed that staff wore masks, screenings and temperature checks were conducted, vaccines confirmed for all staff and residents, supplies stocked, and exits unobstructed; no deficiencies were found.
    06 Dec 2019Complaint
    Investigated allegations of neglect related to a resident's hip injury; determined insufficient evidence to confirm staff wrongdoing.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Valley Haven. The information above has not been verified or approved by the owner or operator. For exact information, please contact Valley Haven directly. There is no cost for this service. We are compensated by the community you select.

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