Delays in caregiver response and emergency assistance
Gaps in infection‑control and quarantine practices
Management instability and inconsistent communication
Variable housekeeping and laundry reliability
Pricing opacity and extra‑fee practices
Variable dining quality across time or units
Limited transportation/driver availability
Lean memory‑care staffing at times
Limited pet‑amenity infrastructure
Summary of reviews
Sage Mountain is consistently described as a bright, modern community with strong physical amenities and an uplifting atmosphere. The building, grounds and apartment‑style residences are frequently praised for cleanliness, maintenance and aesthetic appeal. Commonly cited amenities include a well‑equipped gym, theater, patio spaces and on‑site wellness rooms; reviewers also emphasize the resort‑like presentation and thoughtful landscaping.
Care and staffing present a mixed but distinct pattern. Many families and residents praise hands‑on caregivers, memory‑care leadership, and individualized, engaging memory programs; several accounts highlight improved resident mood, appetite and social engagement under the community’s memory‑care team. The staff is frequently described as warm, attentive and relationship oriented, and some staff members and directors are named for exemplary service. At the same time, recurring operational issues were described: fluctuating staffing levels, high caregiver turnover, and episodes of slow response to calls for assistance. These staffing constraints are linked in reviews to delays in routine care and concerns about transfer‑safety practices and responsiveness during higher‑acuity needs.
Dining and activities are another area of contrast. Many reviewers praise restaurant‑style, gourmet meals, a varied menu and active dining engagement; numerous social activities, outings and group exercise options are noted as strengths that support resident wellbeing. However, other accounts describe variability in meal quality and service consistency over time or across units, suggesting occasional operational lapses in culinary delivery or staffing during mealtimes.
Operational and management themes recur across accounts. Positive experiences often reference helpful move‑in coordination and clear communication, while criticisms focus on management turnover, inconsistent family communication, and unclear or unexpected fee practices (for example, extra charges that families did not anticipate). Housekeeping and laundry reliability is uneven in some reports, and transportation/driver availability is described as limited in others. Infection‑control practices during outbreaks were a significant concern for some families, including allegations of inconsistent masking, quarantine and disclosure procedures; this has shaped perceptions of safety for those families.
For prospective residents and families: the community offers a modern, well‑appointed environment with many amenities, an active calendar, and memory‑care programming that several families found effective. When evaluating Sage Mountain, consider confirming current staffing ratios and turnover trends, reviewing written policies for outbreak response and resident transfers, clarifying all fees and transportation availability in the contract, and observing meal service and activity participation during a visit. These operational checks can help reconcile the facility’s clear strengths in environment and engagement with the variability described around staffing, communication and service consistency.
Reviews written on Mirador
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Location
Sage Mountain is located at 3499 Grande Vista Dr, Thousand Oaks, CA, 91320.
About Sage Mountain
Sage Mountain is a large, newer senior living community located along a hillside in Thousand Oaks, California, managed by Agemark Senior Living. The facility offers assisted living, memory care, and short-term respite care, which means people can stay for a short time if they need extra help or if their caregivers need a break. Sage Mountain has a special memory care program called In the Moment®, which gives residents with Alzheimer's disease or other kinds of dementia a safe place to live and person-centered support focused on their needs. The staff is trained and available 24 hours a day to help with things like medication, dressing, bathing, and transferring. Rooms and common spaces are large with big windows to let in lots of sunlight, and people can take in beautiful sunrise and sunset views of the Conejo Valley and the nearby mountains from walking paths, patios, and the secure courtyard. People say the setting is warm, inviting, and feels like a hotel, with resort-style amenities such as all day restaurant-style dining, an in-house theater, a resident fitness center, a yoga studio, and a salon for haircuts and styles. There are regular musical programs and many group activities that help everyone connect and enjoy each other's company. Staff help with cooking, cleaning, laundry, and other chores, and there are programs that focus on wellness, social connections, and healthy aging. Residents have choices for how they want to live, eat, and spend their time, and the facility is committed to keeping everyone as safe and comfortable as possible. While Sage Mountain is not part of the Elderwerks network, it offers specialized support for a range of care needs, and the atmosphere aims to help residents feel cared for and even lucky to be there.
Founded in 1987, Agemark Senior Living is a family-owned company headquartered in Orinda, CA and Elkhorn, NE, operating 28 communities across six states. They provide assisted living, memory care, independent living, and carefree living services with their LifeCycles wellness philosophy.
People often ask...
Sage Mountain offers competitive pricing, with rates starting at a cost of $7,426 per month.
Sage Mountain offers assisted living and memory care.
There are 30 photos of Sage Mountain on Mirador.
The full address for this community is 3499 Grande Vista Dr, Thousand Oaks, CA 91320.
No, Sage Mountain does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified deficiencies in medication recordkeeping, with 14 records containing errors and 3 not logged on the CSMDR, potentially affecting residents' health.
Type BCCR 87465(h)(6)Incidental Medical and Dental Care (h)
15 Jun 2026Inspection
15 Jun 2026Inspection
Found no deficiencies. The investigation did not identify any violations related to the reported death.
15 Jun 2026Complaint
15 Jun 2026Complaint
Concluded that the allegations were unsubstantiated. No charges were billed and the proposed changes were not yet in effect, with residents still able to choose their own providers.
05 Feb 2026Inspection
05 Feb 2026Inspection
Investigated an allegation that a caregiver hit a resident with a voucher; interviews showed the resident could not identify who hit them, residents reported feeling safe, and staff denied the action, with no immediate health or safety concerns observed.
18 Dec 2025Complaint
18 Dec 2025Complaint
Investigated the allegation that staff did not notify authorized representatives about falls. The review found that the designated contact was not notified following a fall with injury.
Type B87568.1(a)(8)
20 Nov 2025Inspection
20 Nov 2025Inspection
Found hot water temperatures in several restrooms exceeded the required 105-120 degrees F, creating a health and safety risk for residents.
Type A87303(e)(2)
27 Oct 2025Inspection
27 Oct 2025Inspection
Investigated a self-reported death from 11/02/2024, with further investigation required before issuing findings.
21 Oct 2025Inspection
21 Oct 2025Inspection
Investigated a case in which a resident choked to death due to insufficient care and supervision, leading to a civil penalty.
Type A87468.2(a)(4)
21 Oct 2025Complaint
21 Oct 2025Complaint
Investigated an allegation that staff refused to help a resident to the bathroom and that changes to the resident's level of care and rate were not properly processed.
Type A87468.2(a)(4)
28 Aug 2025Inspection
28 Aug 2025Inspection
Identified a delay in medical treatment for a resident's infected wound, creating immediate safety risks for residents.
Type A87468.2(a)(4)
28 Aug 2025Inspection
28 Aug 2025Inspection
Identified medication documentation discrepancies in the centrally stored medications and destruction record, with three medications missing start dates and not documented on the CSMDR, though the information was available in the online system.
13 Aug 2025Inspection
13 Aug 2025Inspection
Identified that a resident did not receive their prescribed dose on two days because a new order was not applied in the medication system.
Type B87465(a)(4)
13 Aug 2025Inspection
13 Aug 2025Inspection
Identified two self-reported unusual incidents involving a resident who was inebriated, fell twice, and required ambulance transport.
19 May 2025Inspection
19 May 2025Inspection
Identified two self-reported unusual incidents involving residents. One involved a hip injury with a pelvis fracture, and the other involved brain bleeds after a fall-related event in April 2025.
19 May 2025Complaint
19 May 2025Complaint
Investigated an allegation that staff did not prevent a resident from harming other residents. Staff were present and intervened during the incident, and later the residents were observed interacting amicably.
24 Mar 2025Inspection
24 Mar 2025Inspection
Identified failures to report changes in condition to the authorized representative, delayed medical attention, mismanaged medications, and unmet resident needs, with multiple falls resulting in dehydration and hospitalization.
Type A87466
Type B87463(b)
Type B87464(f)(1)
Type B87465(a)(4)
Type B87555(b)(5)
14 Mar 2025Inspection
14 Mar 2025Inspection
Identified that a resident reportedly took a bottle of pills, prompted a 911 call, and resulted in transport to a hospital. Also noted a med-management issue where the resident left the community and returned without disclosing an outside prescription.
09 Jan 2025Inspection
09 Jan 2025Inspection
Investigated a self-reported death of a resident; no deficiencies cited.
09 Jan 2025Inspection
09 Jan 2025Inspection
Investigated a self-reported death from 11/02/2024 and noted a power outage affecting the site; the case was referred to the Investigations Branch for review.
27 Dec 2024Complaint
27 Dec 2024Complaint
Investigated allegations that medications were not dispensed in a timely manner, staffing levels were insufficient to meet residents' needs, and staff spoke inappropriately in front of residents.
Type A87465(a)(4)
Type B87411(a)
27 Dec 2024Complaint
27 Dec 2024Complaint
Investigated a complaint about inadequate staffing leading to delayed resident assistance and health concerns. Evidence indicated understaffing on multiple shifts and extended wait times for help.
26 Nov 2024Complaint
26 Nov 2024Complaint
Investigated a complaint that staff did not respond to a resident's call button in a timely manner. Found significant delays in responding to calls and providing assistance.
Type B87468.2(a)(4)
21 Nov 2024Complaint
21 Nov 2024Complaint
Investigated allegations that a resident was overcharged and not provided an itemization of charges.
18 Nov 2024Inspection
18 Nov 2024Inspection
Identified safety and sanitation deficiencies, including cleaning products and medications stored where residents could access them, and several rooms not kept clean.
Type A87309(a)
Type A87705(f)(2)
Type B87303(a)
22 Oct 2024Complaint
22 Oct 2024Complaint
Investigated the claim that meals were not of quality. Observed a variety of fresh vegetables in stock and multiple menu options, and residents reported satisfaction with the meals.
22 Oct 2024Complaint
22 Oct 2024Complaint
Investigated a complaint alleging a lack of clean and safe environment and possible mold in a resident's room; findings showed no mold, the environment appeared clean, and lab tests did not indicate mold exposure.
07 Oct 2024Inspection
07 Oct 2024Inspection
Observed cleaning supplies left unattended in a hallway accessible to residents, creating an immediate health and safety risk. A citation was issued for improper storage of cleaning materials.
Type A87309(a)
23 Sept 2024Inspection
23 Sept 2024Inspection
Investigated a report of sexual assault involving an elderly resident; interviews showed conflicting statements and the available evidence did not confirm the allegation.
25 Jun 2024Complaint
25 Jun 2024Complaint
Found that staff did not respond in a timely manner to residents' toileting needs and billed a resident for personal care during absences.
Type A87625(b)(3)
Type B87507(f)
25 Jun 2024Inspection
25 Jun 2024Inspection
Investigated a reported theft of residents' credit cards, with police reports reportedly filed and the investigation ongoing.
18 Jun 2024Complaint
18 Jun 2024Complaint
Investigated allegations of neglect and lack of supervision, identifying failures to respond to calls and to obtain timely medical care for a resident.
Type A1569.312(a)
Type A87468.2(a)(4)
Type A87465(j)
18 Jun 2024Inspection
18 Jun 2024Inspection
Identified that a resident fell on December 30, 2022; an unknown staff member informed the resident's representative that the resident was in some pain but okay, and the business manager described it as slipping from a chair, with no incident documentation completed. Hospital evaluation on January 5, 2023 found injuries linked to the fall, and a citation was issued.
18 Jun 2024Complaint
18 Jun 2024Complaint
Identified that staff did not respond to a resident’s call for assistance in a timely manner and did not seek medical care for the resident.
Type A87468.2(a)(4)
Type A87465(j)
18 Jun 2024Inspection
18 Jun 2024Inspection
Found deficiencies during the review and noted a due date for follow-up.
17 Jun 2024Complaint
17 Jun 2024Complaint
Investigated a complaint alleging staff did not safeguard a resident's personal supplies and did not provide copies of requested records.
Type B87217(b)
Type B87506(c)(1)
07 May 2024Complaint
07 May 2024Complaint
Identified that staff did not respond promptly to pendant calls and failed to safeguard residents' personal belongings.
Type B1569.153(c)(d)
Type B87468.2(a)(4)
01 Feb 2024Complaint
01 Feb 2024Complaint
Investigated a complaint that a resident choked to death without medical intervention while under supervision, and that staff did not respond promptly to a distress call.
Type A87468.2(a)(4)
Type A87468.2(a)
01 Feb 2024Inspection
01 Feb 2024Inspection
Identified deficiencies in timely staff response to an emergency and in keeping first aid certification current.
Type A87468.2(a)(2)
Type B87411(c)(1)
15 Nov 2023Inspection
15 Nov 2023Inspection
Identified deficiencies including no 72-hour emergency food and water stock and maintenance issues such as hot temperatures in a resident room, a non-draining sink, and strong odors in a bathroom area.
Type A1569.695(a)(2)
Type B87303(a)(1)
Type B87303(e)(6)
25 Sept 2023Inspection
25 Sept 2023Inspection
Investigated a resident death incident, reviewed records, and interviewed staff. No issues were identified.
01 Aug 2023Complaint
01 Aug 2023Complaint
Investigated the allegation that staff initial training was incomplete and annual training was not completed. Investigated the allegation that unqualified staff cooked meals.
Type B87411(c)(1)
Type B1569.625(b)(1)(2)
Type B1569.69(b)
25 Jul 2023Complaint
25 Jul 2023Complaint
Investigated the allegation that a resident was sexually harassed; found insufficient evidence to support the claim.
12 Jul 2023Inspection
12 Jul 2023Inspection
Identified a deficiency where a resident who requires two-person transfer did not receive the required two-person assistance during a transfer, resulting in a skin injury.
Type A87468.2(a)(4)
12 Jul 2023Inspection
12 Jul 2023Inspection
Investigated an alleged elder/dependent adult abuse incident involving a resident and a staff member; law enforcement spoke with the resident during the visit.
12 Jul 2023Complaint
12 Jul 2023Complaint
Investigated a 03/18/2022 incident alleging physical abuse of a resident and found insufficient evidence to prove abuse occurred.
07 Jul 2023Complaint
07 Jul 2023Complaint
Investigated an allegation that residents were not receiving appropriate care and that resident records were not accurate. Interviews and record reviews were conducted to assess the concerns.
30 Jun 2023Inspection
30 Jun 2023Inspection
Identified that a resident with dementia had a medical assessment older than one year.
Type B87705(c)(5)
Type B87458
30 Jun 2023Complaint
30 Jun 2023Complaint
Investigated a complaint that staff financially abused residents. Evidence did not support the allegation.
24 May 2023Complaint
24 May 2023Complaint
Identified that residents waited an excessive amount of time for assistance, with pendent call delays documented and corroborated by resident interviews.
Type A87468.2(a)(4)
24 May 2023Complaint
24 May 2023Complaint
Identified failures in timely medication administration, mismanagement of medications, and delayed responses to pendent calls.
Type A87465(a)(4)
Type A87468.2(a)(4)
24 May 2023Complaint
24 May 2023Complaint
Investigated a complaint alleging insufficient staffing.
12 Apr 2023Complaint
12 Apr 2023Complaint
Investigated complaint found that staff did not respond to residents' requests for assistance in a timely manner, with numerous pendent call responses exceeding 20 minutes.
Type A87468.2(a)(4)
12 Apr 2023Inspection
12 Apr 2023Inspection
Investigated a death report involving a resident; no deficiencies cited at this time.
16 Feb 2023Complaint
16 Feb 2023Complaint
Investigated the allegation that residents did not have a comfortable environment; interviews with residents showed they were not fearful to speak with the long-term care ombudsman and reported no fear of retaliation. Found insufficient evidence to support the allegation.
16 Feb 2023Complaint
16 Feb 2023Complaint
Investigated an allegation that residents' personal rights were violated by blocking the ombudsman from attending council meetings. Found insufficient evidence to support the allegation.
10 Feb 2023Complaint
10 Feb 2023Complaint
Investigated a complaint that staff drank alcohol while on duty; evidence included social media photos showing staff with an alcoholic beverage at work during a potluck.
Type A87468.1(a)(1)
18 Jan 2023Inspection
18 Jan 2023Inspection
Identified that a staff member's criminal record clearance was not transferred to the site, creating an immediate health and safety risk.
Type A87355(e)
Type A1569.17(b)
13 Dec 2022Complaint
13 Dec 2022Complaint
Investigated a complaint about staffing, safeguarding residents' belongings, notifying residents' authorized representatives of changes, activities, and meals during a COVID-19 outbreak. Found insufficient evidence to support violations for these allegations.
13 Dec 2022Complaint
13 Dec 2022Complaint
Investigated the allegations that services were not provided in a timely manner and that residents were left soiled for an extended period; findings indicated staff were generally responsive and residents' incontinence care was met, despite COVID-related staffing challenges.
26 Oct 2022Complaint
26 Oct 2022Complaint
Investigated allegations of care failures for a resident, including not reporting changes in condition, not seeking timely medical attention, mismanaging medications, not meeting needs, and multiple falls.
Type A87463(b)
Type A87464(f)(1)
Type A87465(a)(4)
Type A87555(b)(5)
26 Oct 2022Complaint
26 Oct 2022Complaint
Investigated the allegation that a resident died due to lack of care and supervision; the conclusion was unsubstantiated.
14 Oct 2022Inspection
14 Oct 2022Inspection
Found that multiple resident falls were not reported to the licensing agency. This omission led to a cited deficiency.
Type B87211
14 Oct 2022Inspection
14 Oct 2022Inspection
Identified a non-operational delayed egress auditory alarm in memory care; overall infection control measures and safety practices were in place.
Type B87303(a)
15 Sept 2022Complaint
15 Sept 2022Complaint
Investigated the allegation that staff did not assist the resident with hygiene needs. Found insufficient evidence to prove a violation at this time.
15 Sept 2022Complaint
15 Sept 2022Complaint
Investigated the allegation that a resident's hygiene needs were not met; records showed the resident was independent and staff mainly provided reminders to assist with hygiene, with insufficient evidence of a violation.
15 Sept 2022Complaint
15 Sept 2022Complaint
Investigated the allegation that a resident was physically abused while in care. Records showed a skin discoloration and a hospital evaluation found no injury; staff interviews and record reviews were conducted.
26 Jul 2022Complaint
26 Jul 2022Complaint
Investigated the allegation that food served is not of good quality and found multiple items with past use-by/best-by dates in kitchen and storage areas.
Type A87555(b)(8)
10 Jun 2022Inspection
10 Jun 2022Inspection
Identified that a memory care resident with dementia was allowed to leave the secured unit unassisted, resulting in an elopement. Found that the locked entry door did not have a posted after-hours contact number for staff.
Type A87411(a)
Type B87303(a)
30 Mar 2022Complaint
30 Mar 2022Complaint
Investigated a complaint alleging inadequate care and supervision led to a resident developing a Stage IV pressure injury, and reviewed related medical records. Also examined allegations of a resident with active tuberculosis and a suspected scabies outbreak.
Type A1569.312(a)
22 Mar 2022Inspection
22 Mar 2022Inspection
Identified that two newly hired staff were not associated to the site, triggering a criminal record clearance violation and civil penalties. This was a repeat violation of a prior citation.
Type A87355(e)(2)
Type A1569.17(b)
Type A87355(c)
02 Mar 2022Inspection
02 Mar 2022Inspection
Found that the memory care delayed egress alarm was too faint to hear inside the area, and staff were not carrying or actively using iPods to receive alarm alerts.
Type A87468.1(a)(2)
22 Nov 2021Inspection
22 Nov 2021Inspection
Identified deficiencies included failure to transfer a staff member's criminal record clearance, unlocked cleaning supplies in a memory care laundry room, and absence of a 72-hour emergency water supply.
Type ACCR87355(e)(2)
Type ACCR87705(f)(2)
Type BHSC1569.695(a)(2)
09 Sept 2021Complaint
09 Sept 2021Complaint
Investigated a complaint alleging LTCO confidential meetings with residents were not allowed. Findings showed LTCO representatives visited on site, some were not escorted and one stayed in a resident's room, and there was insufficient evidence to prove the allegation.
22 Jul 2021Complaint
22 Jul 2021Complaint
Investigated the allegation that trash in the laundry rooms is not emptied on a regular basis. Observations and interviews found trash cans with lids and no immediate need for emptying.
21 Jun 2021Complaint
21 Jun 2021Complaint
Identified that a resident's room was not cleaned and the room was in disrepair.
Type B87303(a)
27 May 2021Complaint
27 May 2021Complaint
Observed a resident's bedroom with a strong odor of pet urine, indicating the room was not clean, safe, or sanitary.
Type B87303(a)
27 Dec 2019Complaint
27 Dec 2019Complaint
Found that staff updated care plans appropriately in response to residents' health changes, but identified that staffing shortages led to inadequate assistance with transfers for residents requiring two-person help.
15 Nov 2019Complaint
15 Nov 2019Complaint
Investigation confirmed that insulin was administered to a resident by non-licensed staff, and found that a resident with an unstageable wound was retained without proper authorization or hospice status.
Type A87355(e)(2)
Type A87705(f)(2)
Type B1569.695(a)(2)
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