Ivy Park at West Hills

    9012 CA-27, West Hills, CA 91304
    • Assisted Living
    • Memory Care

    Attentive, clean, homey community recommended

    I toured this community and moved my mom in - the staff are consistently respectful, kind, and know residents by name. The place feels homey and hotel-like: clean grounds, ample parking, nice rooms, and a pleasant restaurant-style dining room with menu choices. Care is attentive with continuity of caregivers (2-3 per resident), good communication and regular updates, which gave me peace of mind. Activities are engaging (bingo, walking club, FaceTime room for family, outings) and the small, welcoming atmosphere helped with the transition. Overall I'm very pleased and would recommend it to other families.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Accept incoming residents on hospice
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Respite program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Family education and support services
    • Fitness programs
    • Move-in coordination
    • Swimming pool

    Activities

    • Community-sponsored activities
    • Continuing learning programs
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.46·(71)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.6
    • Meals

      3.9
    • Amenities

      4.2
    • Value

      3.0

    Pros

    • Compassionate, attentive caregiving staff
    • Staff know residents by name and provide personalized attention
    • Strong transition and move-in support
    • Engaging activities program including outings and live entertainment
    • Restaurant-style, server-served dining
    • Wide dining hours and room service availability
    • Well-maintained, home-like decor and tasteful interiors
    • Small, intimate community layout with continuity of caregivers
    • Memory care program available
    • Pet-friendly policy
    • Clean, orderly facility with ample parking
    • Accessible virtual- and in-person tour options

    Cons

    • Unclear pricing structure with supplemental service charges
    • Inconsistent or non-itemized billing and prorating practices
    • Limited menu variety and inconsistent accommodation of dietary needs
    • Periodic understaffing and staff turnover
    • Variation in management responsiveness and communication
    • Occasional placement of residents with needs beyond facility scope
    • Smaller apartment sizes and limited unit options
    • Proximity to a busy street affecting neighborhood character

    Summary of reviews

    Ivy Park at West Hills (Sunrise West Hills) receives consistent positive feedback on its caregiving culture and community environment. Families and residents commonly describe staff as compassionate, attentive, and familiar with residents by name; continuity of caregivers and personalized attention are frequent strengths. The community's small, home-like layout, tasteful décor, and cleanliness are cited as contributing to a comfortable residential atmosphere. Several accounts highlight strong transition support during move-in and responsive clinical attention, including coordination with hospice and support during health setbacks.

    The activities program and dining format are notable features. Reviewers praise a varied activities calendar — baking, exercise groups, outings, live entertainment, nightly movies and special classes — that keeps residents engaged. Dining is positioned as restaurant-style with server service, flexible dining hours, room service options and a pleasant dining room; many families rated food quality positively and appreciated menu choice and presentation. That said, reviewers also pointed to limited menu variety at times and occasional lapses in accommodating individual dietary requirements.

    Operational and management patterns emerge as mixed. Several families complimented on-site leadership and specific staff members for clear communication and hands-on support, while others described inconsistent responsiveness, paperwork handling issues, and occasional lost documentation. Billing and pricing practices are a recurring concern: the facility’s tiered care structure and supplemental charges can be confusing, and reviewers requested clearer, itemized statements and timely prorating. Prospective residents should obtain a written, itemized estimate of all fees and ask how charges are applied over time.

    Care-level fit and staffing stability are additional considerations. While many families reported appropriate and attentive care, some noted periods of understaffing, staffing turnover, and instances where resident needs appeared to exceed the facility’s care scope. Those comments point toward the importance of confirming caregiver-to-resident ratios and whether the community can meet an individual’s anticipated future care needs before moving in.

    Facility attributes are generally favorable: clean, well-kept common areas, good parking, useful family technologies (e.g., FaceTime room), and a pet-friendly policy. Drawbacks cited at the facility level include relatively small unit sizes for some apartments and a location adjacent to a busy thoroughfare, which may be a consideration for those seeking a quieter neighborhood setting.

    Overall, Ivy Park at West Hills is commonly recommended for families seeking a smaller, home-like assisted living community with strong interpersonal care and an active social program. Prospective residents should schedule an in-person visit when possible, clarify pricing and billing details in writing, verify how dietary needs are accommodated, and confirm that the community’s staffing and care-level capabilities match the resident’s current and foreseeable needs.

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    Location

    Map showing location of Ivy Park at West Hills

    Ivy Park at West Hills is located at 9012 CA-27, West Hills, CA, 91304.

    About Ivy Park at West Hills

    Ivy Park at West Hills sits in a calm, scenic hillside neighborhood and stays open day and night, every day of the week, so folks always have help if they need it, and you'll find different places for seniors at all stages, whether someone needs memory care, assisted living, or can still handle things on their own in an independent living space, plus there's skilled nursing on-site for those who need more hands-on care. There's a big focus on flexibility and letting people keep their independence as much as possible, which you can see in the range of options here, from assisted living with daily help, medication management, and personal care, to memory care programs built for folks with Alzheimer's or other types of dementia, and the staff know how to support both the body and mind, giving everyone a good chance at feeling comfortable and at home.

    The place has pleasant outdoor patios, walkways, a big tree out front, and spots full of chairs and tables arranged for gathering, and inside there are cozy living rooms with fireplaces and bookshelves, a small library, plush seating, and a theater with soft chairs for movies or group talks; there are even kitchens with wood cabinets and modern touches, dining rooms with set tables and a friendly feel, private rooms that overlook green courtyards, and bathrooms made safer with grab bars and plenty of space to move around. Seniors who want to stay active can join chair Zumba, yoga, walking clubs, and movie nights, and there are wellness programs, planned trips, and learning sessions to keep things interesting every day.

    For memory care, there's a special area with programs and therapies for those with different stages of memory loss, managed by trained staff who are around, with 12-16 hour nursing support and 24-hour call systems to make sure people are never far from help. There's also handy transportation for medical visits or errands, and a team that works to give everyone both privacy and a sense of togetherness, planning daily activities, community-run events, and nutritious meals, usually at The Vine at Ivy Restaurant, where the focus is on good ingredients and a relaxed atmosphere.

    You'll notice the aim at Ivy Park is always to offer comfort, health, and connection for seniors without making a big fuss-residents get clean, furnished rooms, internet and WiFi, regular cleaning and linens, and help with bathing, dressing, and medication, with a family-like feel and respect for each person's needs. Whether someone needs just a bit of help, is looking for social fun, or has memory needs, the staff are recognized for being helpful and kind, and the whole place is set up to make every part of retirement a bit easier and more pleasant, nestled among nice views with a warm, welcoming community feeling throughout the campus.

    About Oakmont Senior Living

    Ivy Park at West Hills is managed by Oakmont Senior Living.

    Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.

    Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.

    Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.

    Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.

    People often ask...

    Ivy Park at West Hills offers competitive pricing, with rates starting at a cost of $2,433 per month.

    Ivy Park at West Hills offers assisted living and memory care.

    There are 26 photos of Ivy Park at West Hills on Mirador.

    The full address for this community is 9012 CA-27, West Hills, CA 91304.

    No, Ivy Park at West Hills does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number197610501
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity90 residents
    LicenseeTRANSFORMER OPCO LLC;OAKMONT MANAGEMENT GROUP LLC
    EffectiveJuly 3rd, 2024
    View the official license record

    Inspection Reports

    25

    Reports

    5

    Type A Citations

    8

    Type B Citations

    15

    Complaints

    7

    Years

    29 Apr 2026Complaint
    Investigated the allegation that a staff medication administration error led to a resident's hospitalization. The investigation included interviews and record reviews.
    • Type A87465(c)(2)
    29 Apr 2026Complaint
    Investigated allegation that a staff medication administration error led to a resident's hospitalization.
    • Type B87465(c)(2)
    16 Apr 2026Complaint
    Investigated the complaint and found no deficiencies cited.
    11 Dec 2025Complaint
    Investigated two allegations—residents being locked in rooms and failure to change residents as needed; the findings were deemed unsubstantiated.
    08 Sept 2025Inspection
    Observed compliance with licensing standards; staff and resident records reviewed and found complete, with no deficiencies cited.
    05 May 2025Inspection
    Investigated a case management visit following a relocation of a resident. Confirmed the resident resided there as of 03/17/2025; no deficiencies issued during the visit.
    01 May 2025Complaint
    Investigated an incident where a resident ingested dishwashing soap after cleaners were left unsecured. Also observed wandering nighttime behavior and unsupervised supervision of a resident with dementia.
    • Type A87309(a)(2)(A)(B)
    • Type B87464(f)(1)
    26 Dec 2024Inspection
    Identified a scabies outbreak incident and noted that reporting to licensing within 24 hours did not occur.
    • Type B87211(a)(2)
    26 Dec 2024Complaint
    Identified failures to follow universal precautions and delays in reporting scabies cases, risking spread of rash among residents in the Memory Care unit. Two residents were diagnosed with scabies and several staff reported skin irritation.
    • Type A87470(b)(1)(A)
    26 Dec 2024Complaint
    Investigated complaints about resident care and conditions. Interviews and observations found no safety concerns.
    15 Oct 2024Complaint
    Identified that a resident suffered severe weight loss and malnutrition because staff did not adequately feed them or seek medical attention, contributing to a questionable death.
    • Type A87466
    • Type A87464(d)
    18 Jun 2024Inspection
    Observed safety measures and resident accommodations met expected standards; no immediate health and safety hazards were identified.
    19 Mar 2024Inspection
    Observed clean kitchen, well-kept bedrooms, proper medication storage, and complete staff and resident records. No deficiencies were cited.
    01 Mar 2024Complaint
    Investigated the allegation that a resident's personal records were not safeguarded and not readily available to staff.
    • Type B87506(a)
    05 May 2022Inspection
    Identified concerns about a resident's health after relocation, including weight loss and a pressure injury, with refusals of some services; alternatives were offered while the room remained clean and safe. Found no immediate health, safety, or personal rights risks and noted compliance with Title 22 regulations.
    24 Feb 2022Inspection
    Observed robust safety systems, fire safety equipment, and infection-control measures in place, with a census of 56. No deficiencies identified.
    19 Jan 2022Complaint
    Investigated a resident restraint incident and concerns about reporting. The allegations were found unsubstantiated.
    09 Nov 2021Inspection
    Observed no deficiencies during the visit.
    14 Jul 2021Complaint
    Investigated allegations that staff did not meet residents' needs and left residents in soiled diapers for extended periods, and that a staff member shoved a resident. The investigation included reviewing records and interviewing staff and residents.
    • Type B87464(f)(4)
    • Type B87468.1(a)(1)
    23 Jun 2021Inspection
    Observed no health and safety issues during a tour and reviewed a decision granting a two-year conditional exemption for a staff member.
    18 Jun 2021Complaint
    Investigated the allegation that another resident entered a resident's room unannounced and moved the resident's belongings.
    • Type B87468.1(a)(1)
    22 May 2021Complaint
    Investigated allegations that staff did not seek medical attention for a resident and did not cut up a resident's food.
    21 May 2021Complaint
    Investigated a complaint alleging medication administration issues, failure to follow physician orders, and inadequate hygiene; reviewed records and spoke with staff.
    06 Feb 2020Inspection
    Identified outdated training requirements and physician reports during an inspection visit.
    18 Nov 2019Complaint
    Reviewed allegation regarding non-compliance with doctor's orders for bed rails, but found no evidence to support it.
    • Type B87468.1(a)(1)

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Ivy Park at West Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact Ivy Park at West Hills directly. There is no cost for this service. We are compensated by the community you select.

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