I moved my parent here and have been very pleased. The staff are compassionate, professional and communicative, the rooms are clean and comfortable, and dining is tasty and restaurant-like. There are lots of engaging activities (exercise, bingo, music, church services, outings), a warm social atmosphere, shuttle service, and good value - a smooth transition that gave us real peace of mind.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Internet
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor patio
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.18·(67)
Overall rating
5
4
3
2
1
Care
4.0
Staff
4.2
Meals
3.5
Amenities
2.9
Value
3.2
Pros
Compassionate, attentive caregiving staff
Strong family communication and move-in support
Engaging daily activities and scheduled outings
On-site exercise, therapy, and wellness programs
Musical and spiritual programming
Chef-prepared dining and café-style options
Shuttle and transportation services
Hotel-style apartments with kitchenettes
Handicap-accessible rooms and 24/7 staffing
Small-community, home-like atmosphere
Smooth transition and admission coordination
Pricing flexibility and perceived value compared with peers
Active social environment and peer interaction
Responsive maintenance when issues are escalated
Cons
Cleanliness and sanitation issues in some common areas and bathrooms
Odor concerns in hallways and select rooms
Inconsistent medication administration and clinical responsiveness
Variable food quality and meal-service consistency
Aging infrastructure and cosmetic deterioration (carpets, elevator, finishes)
Small resident rooms and compact bathrooms
Limited parking and limited outdoor amenity space
Inconsistent staffing levels and staff training
Billing and administrative coordination problems with corporate
Roommate-placement and room-transfer process gaps
Pest-control concerns
Affordability and periodic price-increase pressures
Summary of reviews
Whittier Glen presents a mixed but informative profile. Many families and visitors describe a warm, home-like atmosphere supported by compassionate and attentive caregiving staff, clear family communication, and an often smooth move-in process. The community runs a broad slate of activities — daily classes, exercise and therapy programs, bingo, live music, religious services, and regular outings — which contributes to an engaged social environment for residents. For families seeking small-community feel, frequent programming, and hands-on staff who facilitate transitions, Whittier Glen is frequently recommended.
Care quality and staffing show variability. Positive accounts emphasize caring, responsive aides and strong management communication, with 24/7 staffing and practical assistance for bathing, dressing, dining, and mobility. However, several reviewers raised concerns about clinical responsiveness, including delays in medication administration and instances where families felt staff were not adequately responsive. There are also reports of inconsistent staff training and staffing levels that can affect day-to-day care reliability. Prospective families should ask about current staffing ratios, medication-management protocols, and recent clinical oversight actions.
Dining and nutrition likewise draw divergent impressions. Multiple reviewers praise chef-prepared meals, café-style dining, and assistance for special diets, describing nutritious and restaurant-like offerings. Other accounts indicate variable meal quality and occasional lapses in meal service that prompted resident dissatisfaction. If food quality is a priority, visitors should arrange a mealtime visit and inquire about menu rotation, special-diet handling, and meal-delivery continuity.
The program of activities is a consistent strength: scheduled classes, music and spiritual programming, exercise and therapy, and frequent outings are frequently noted. That said, a few visitors observed limited activity engagement at certain times or areas of the building; some independent residents seeking more outdoor space or larger communal areas may find the footprint constrained. The community’s small scale supports close relationships but can limit certain amenities found at larger campuses.
Physical plant and maintenance show clear contrasts across reviews. Several families reported clean, bright apartments and active renovation work, while others cited worn carpeting, dingy common areas, elevator accessibility challenges, and sanitation or pest-control concerns in some zones. There are mentions of renovations underway that may address cosmetic issues. Prospective residents should inspect multiple parts of the building (hallways, dining, bathrooms, and outdoor areas), ask about recent maintenance logs, pest-control records, and the timeline for planned improvements.
Management and administration receive both praise and criticism. Many reviewers commend communicative, supportive leadership and staff who coordinate transitions smoothly. Conversely, some families experienced difficulties with billing, corporate coordination, perceived slow responses to complaints, and roommate-placement processes. A minority of reviews describe serious care-related concerns coinciding with adverse resident outcomes; these accounts suggest families should request facility incident logs, clarification of escalation pathways, and references from current families.
In summary, Whittier Glen appears to offer strong relational care, a rich activities program, and several attractive dining and apartment features, but it also exhibits operational inconsistencies in cleanliness, infrastructure upkeep, medication responsiveness, and administrative coordination. Families considering the community should schedule multiple visits (including an unannounced mealtime), speak with direct-care staff and current residents, review maintenance and clinical records, and get written assurances about staffing and medication protocols to ensure the community aligns with the resident’s clinical and lifestyle needs.
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Location
Whittier Glen Assisted Living is located at 10615 Jordan Rd, Whittier, CA, 90603.
About Whittier Glen Assisted Living
Whittier Glen Assisted Living sits in the heart of Whittier, California, offering a safe and comfortable community for seniors in need of daily support. The staff knows residents by name and pays attention to each person's needs, providing personalized care plans made by experienced team members. The community helps with activities like bathing, dressing, and medication management, and supports residents as they try to keep their independence for as long as possible. The apartments have cable or satellite TV, private bathrooms, emergency call systems, and the building has emergency pendants with nurses on call 24/7. Residents eat together in a bright, cheerful dining room, enjoying tasty meals, and there's regular housekeeping to help keep things clean.
There are different types of care available, such as assisted living, independent living, respite care, and memory care for those who need extra attention. For short stays, the respite care program focuses on both safety and giving residents as much freedom as they can handle. The ALW Medi-Cal program and Senior Living Support help seniors with lower incomes manage the cost, as long as they meet certain requirements, including a minimum income of $1,800 a month for those 65 or older. There isn't an asset test with these programs, which makes it easier for some to get help. Whittier Glen also runs scheduled visits for families who want to tour the facility, and there's a virtual option with online floor plans, a gallery, and virtual tours so people can see what life there looks like before making a decision.
Seniors can stay active with games, social outings, and community events, and there's transportation when needed. The facility has comfortable outdoor spaces, computer access, a library to enjoy, beauty and barber services, and a card or game room for spending time with friends. The grounds and shared spaces are clean, filled with natural light, and designed for safety so residents can live without worry. The care approach focuses on balancing support with as much freedom as possible, making the transition into assisted living smoother. Families and residents have shared stories about how they feel cared for and connected as part of the community. The living environment tries to be as homelike as possible, with a warm and friendly feeling that encourages both connection and comfort for everyone.
People often ask...
Whittier Glen Assisted Living offers competitive pricing, with rates starting at a cost of $1,550 per month.
Whittier Glen Assisted Living offers assisted living and memory care.
There are 22 photos of Whittier Glen Assisted Living on Mirador.
The full address for this community is 10615 Jordan Rd, Whittier, CA 90603.
No, Whittier Glen Assisted Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified delays in staff responding to residents' calls and a medication not administered as prescribed.
Type A87465(a)(4)
Type B87411(a)
01 May 2026Complaint
01 May 2026Complaint
Investigated a resident's death and staff actions related to care, medications, and reporting. Findings described concerns with care plan adherence, medication administration, and timely reporting, while the death-related issues were not conclusively proven.
Type A87468.2(a)(4)(a)
Type A87465(a)(4)(a)
Type B87211(a)(1)(D)(a)
10 Feb 2026Inspection
10 Feb 2026Inspection
Found that five residents were handled roughly or pushed by staff during transfers, creating a potential risk to their safety.
Type A87468.1(a)(1)
10 Feb 2026Complaint
10 Feb 2026Complaint
Investigated the allegation that staff did not provide activities to residents in care. Interviews with residents and staff, along with review of the activities calendar, indicated activities were offered and a recent outing occurred, with most residents reporting participation.
28 Jan 2026Complaint
28 Jan 2026Complaint
Investigated the allegations that staff pushed a resident and yelled at a resident. Interviews and observations found no corroborating evidence.
12 Dec 2025Complaint
12 Dec 2025Complaint
Investigated a complaint alleging staff did not assist a resident in a timely manner and that staffing was insufficient. Findings noted delays in care and insufficient staff to meet resident needs.
Type B87411(a)(a)
12 Dec 2025Inspection
12 Dec 2025Inspection
Identified that a resident's wheelchair caught fire after a burning cigarette was placed in a pouch at the back, causing third-degree burns; staff extinguished the flames, and the resident remained hospitalized. No deficiencies were observed.
25 Nov 2025Inspection
25 Nov 2025Inspection
Found no deficiencies and noted compliance with licensing requirements during the visit.
24 Nov 2025Complaint
24 Nov 2025Complaint
Investigated the allegation that staff handled a resident roughly; interviews and records did not support the claim.
24 Nov 2025Inspection
24 Nov 2025Inspection
Observed the site was in good repair and safety measures were in place. Eight resident rooms were checked and had hot water temperatures within 105–120 degrees Fahrenheit; exit doors were unobstructed and fire extinguishers were charged.
17 Nov 2025Complaint
17 Nov 2025Complaint
Identified an elevator outage in October 2025 that left a wheelchair-using resident without access to the downstairs for weeks.
Type B87303(a)
17 Nov 2025Complaint
17 Nov 2025Complaint
Investigated allegations that staff failed to provide adequate care and supervision, denied a resident entry after hospitalization, did not maintain a resident's room, exposed a resident to a harmful material, failed to ensure a resident attended appointments, and did not meet a resident's bathing needs. Found no preponderance of evidence to prove the allegations.
17 Nov 2025Complaint
17 Nov 2025Complaint
Investigated allegations that staff did not meet a resident's showering needs, threatened a resident, retaliated against a resident for reporting, and evicted a resident. The evidence did not establish these allegations by a preponderance.
15 Nov 2025Complaint
15 Nov 2025Complaint
Investigated the allegation that staff did not address a change in resident’s condition in a timely manner. Findings did not establish the allegation due to insufficient evidence.
15 Nov 2025Inspection
15 Nov 2025Inspection
Identified that a medical assessment for a resident did not clearly show whether they can administer injections and test glucose levels.
06 Nov 2025Complaint
06 Nov 2025Complaint
Investigated three allegations that staff did not meet a resident's care needs, handled a resident roughly, and spoke to residents in an inappropriate manner. Found insufficient evidence to prove the allegations.
05 Aug 2025Complaint
05 Aug 2025Complaint
Identified issues with medication dispensing and staffing; found discrepancies in medications for some residents and concerns about timely staff response.
Type A87465(a)(4)
Type B87411(a)
03 Jun 2025Complaint
03 Jun 2025Complaint
Investigated allegations that staff did not meet grooming needs, did not empty a resident's commode, and did not administer medication as prescribed. The inquiry reviewed physician orders, medical records, and interviews.
08 Apr 2025Complaint
08 Apr 2025Complaint
Investigated the allegation that staff did not ensure residents were provided a safe environment. Interviews and observations found eight of ten residents did not corroborate, staff separated two residents and adjusted dining seating to prevent escalation, and the environment was observed to be safe.
27 Mar 2025Inspection
27 Mar 2025Inspection
Investigated the death of a resident who choked after receiving a chopped/mechanical soft diet; records were reviewed and staff and residents were interviewed.
27 Mar 2025Complaint
27 Mar 2025Complaint
Investigated a complaint that staff did not meet residents' needs, specifically related to bathroom accessibility and staff assistance.
24 Jan 2025Inspection
24 Jan 2025Inspection
Identified lack of a pre-admission appraisal for a resident, posing potential health and safety risk. Staff responded to a choking incident with Heimlich maneuvers and CPR until EMS arrived, and the resident died.
Type B87455(c)
13 Dec 2024Complaint
13 Dec 2024Complaint
Observed that residents drank alcohol on the premises with corroboration from several residents and staff; one resident was seen drinking heavily in a common area.
Type B87468.2(a)(4)(a)
13 Dec 2024Complaint
13 Dec 2024Complaint
Investigated the allegation that staff did not distribute medications as prescribed. Findings showed insufficient evidence to prove the claim.
05 Dec 2024Complaint
05 Dec 2024Complaint
Investigated a complaint alleging mismanaged medication, transportation issues, and harm between residents; interviews and records did not provide evidence to support the claims.
15 Oct 2024Inspection
15 Oct 2024Inspection
Observed no deficiencies and full compliance with required program elements.
05 Aug 2024Complaint
05 Aug 2024Complaint
Observed clean kitchen and dining areas with no evidence of cockroaches. Meal portions were adequate, staff wore gloves, and residents could not corroborate the complaints about infection control or food service.
23 May 2024Complaint
23 May 2024Complaint
Investigated the allegation that staff did not readmit a resident after hospitalization. The events included hospital discharge coordination and a missing 30-day eviction notice.
Type B87224(a)
20 May 2024Complaint
20 May 2024Complaint
Investigated a complaint alleging a resident did not receive prescribed insulin and glucose testing, resulting in a 25-day gap before treatment began.
Type A87628(a)(b)(2)(a)
Type A87465(c)
30 Apr 2024Complaint
30 Apr 2024Complaint
Identified issues with incident reporting. Some incidents and a hospitalization were not submitted to licensing.
Type B87211(a)(1)(D)
Type B87211(a)(1)
Type B87211
19 Apr 2024Inspection
19 Apr 2024Inspection
Identified failure to update a resident's appraisal and plan of care after a change in condition, which contributed to falls and a head injury.
Type B87463(a)
18 Apr 2024Complaint
18 Apr 2024Complaint
Investigated the allegation that staff did not post CCL signs in an accessible area for residents. Observed required postings in the hallway accessible to residents and an active administrator certificate; there was not a preponderance of evidence to prove the allegation.
18 Apr 2024Complaint
18 Apr 2024Complaint
Investigated three specific allegations about pre-admission care planning, forged signatures, and overcharging; interviews and file reviews found insufficient evidence to prove the alleged violations.
20 Mar 2024Complaint
20 Mar 2024Complaint
Investigated two allegations: a resident possibly had possession of a firearm and a resident verbally attacked another resident. Interviews and observations found no evidence to support these allegations.
07 Mar 2024Complaint
07 Mar 2024Complaint
Investigated a complaint about residents engaging in inappropriate behavior that led to a dining-room altercation; police were called and a temporary restraining order was issued for one resident.
22 Feb 2024Complaint
22 Feb 2024Complaint
Investigated the allegation that staff left a resident in soiled diapers for an extended period. A deficiency related to continence care was cited during the investigation.
Type B87625(b)(3)
16 Jan 2024Complaint
16 Jan 2024Complaint
Investigated an allegation that a staff member verbally abused, threatened, and yelled at a resident.
11 Jan 2024Complaint
11 Jan 2024Complaint
Identified that there was no full-time activity director for several months, with activities overseen by a staff member in a non-full-time role. A full-time activities coordinator was hired in July 2022.
Type B87219(f)
11 Jan 2024Complaint
11 Jan 2024Complaint
Investigated allegation that staff denied the resident's representative the right to represent the resident; interviews and records reviewed found no evidence of denial.
10 Jan 2024Complaint
10 Jan 2024Complaint
Investigated allegations about medication handling, wheelchair safety, dressing, dirty clothing, and safeguarding personal belongings. Interviews and observations did not corroborate the claims, and no deficiencies were cited.
09 Jan 2024Complaint
09 Jan 2024Complaint
Investigated the allegations that a resident sustained an injury from a fall, staff did not address a diabetic need, and staff used a resident's room for work breaks.
12 Dec 2023Complaint
12 Dec 2023Complaint
Investigated a complaint alleging disrespectful remarks by an administrator, lack of room checks, unaddressed bed bugs, and uncomfortable accommodations; based on interviews, observations, and file review, there was no preponderance of evidence to prove the allegations.
07 Dec 2023Complaint
07 Dec 2023Complaint
Investigated the allegation that staff did not treat residents with dignity and respect; interviews and observations did not establish the claim.
31 Oct 2023Inspection
31 Oct 2023Inspection
Identified incomplete hospice care plans for residents #1-#3, showing lack of facility involvement in their hospice care.
Type B87633(b)
27 Oct 2023Inspection
27 Oct 2023Inspection
Observed infection control practices and updated plans in place, with no deficiencies cited.
24 Oct 2023Complaint
24 Oct 2023Complaint
Investigated an allegation that a resident sustained a fracture while in care. Interviews and records did not provide evidence that the injury was caused by staff or conditions at the home.
24 Oct 2023Complaint
24 Oct 2023Complaint
Investigated allegations that staff did not assist a resident with obtaining medical care and that medication staff were not properly trained; findings showed no conclusive evidence to support the allegations.
02 Oct 2023Complaint
02 Oct 2023Complaint
Identified that meals were served cold to residents, and observed a urine odor in dining and kitchen areas with ovens in disrepair and no dish warmer.
Type B87625(b)(3)
Type B87555(a)
02 Oct 2023Complaint
02 Oct 2023Complaint
Observed odors of urine in common dining and TV rooms and meals served cold to residents.
Type B87625(b)(3)
Type B97555(a)
02 Oct 2023Inspection
02 Oct 2023Inspection
Identified non-operational kitchen ovens and an overhead vent, posing a health and safety risk to residents.
Type B87468.2(b)(29)
19 Sept 2023Inspection
19 Sept 2023Inspection
Reviewed August 2022 rent increase notices and resident admission agreements; noted that 15 residents received notices adjusting monthly care fees and 30 admission agreements were collected.
19 Sept 2023Complaint
19 Sept 2023Complaint
Investigated allegations that a resident was bruised in care and that staff did not appropriately manage the resident's behavior; findings did not establish the allegations.
14 Sept 2023Complaint
14 Sept 2023Complaint
Investigated allegations that staff did not treat residents with dignity, yelled at residents, spoke inappropriately to residents, and failed to meet residents' toileting and eating needs; found no preponderance of evidence to support these allegations.
05 Sept 2023Complaint
05 Sept 2023Complaint
Investigated two medication-related complaints about a resident and the ordering of medications; found insufficient evidence to confirm either issue.
05 Sept 2023Complaint
05 Sept 2023Complaint
Investigated allegation that staff did not provide a safe environment for residents. Interviews and records showed repeated incidents and eviction related to a disruptive resident, with no clear evidence of a safety violation.
31 Aug 2023Complaint
31 Aug 2023Complaint
Investigated the allegation that staff retaliated against a resident for filing complaints. Interviews with residents and staff indicated no retaliatory actions were observed.
15 Aug 2023Complaint
15 Aug 2023Complaint
Investigated multiple complaints about resident care and conditions; evidence did not establish a preponderance of evidence for the allegations.
11 Aug 2023Complaint
11 Aug 2023Complaint
Investigated four specific allegations: a resident bruise, inappropriate touching between residents, unsanitary conditions, and inadequate supervision.
Type A87468.1(a)(1)
28 Jul 2023Complaint
28 Jul 2023Complaint
Investigated a complaint alleging failure to report incidents within seven days of occurrence. Found that multiple incident reports were not submitted to the licensing agency or to residents' representatives within the required time frame.
Type B87211(a)(1)
21 Jul 2023Complaint
21 Jul 2023Complaint
Investigated a complaint alleging staff verbally abused a resident and failed to meet medical needs.
Type B87468.1(a)(1)(3)
18 Jul 2023Complaint
18 Jul 2023Complaint
Investigated the allegation that staff did not safeguard residents' belongings; found personal items were not consistently returned after laundering and there was no resident personal property inventory.
Type B87217(b)
07 Jul 2023Complaint
07 Jul 2023Complaint
Identified that incident reports were not submitted to the licensing agency or to residents' representatives within seven days of occurrences.
Type B87211(a)(1)
Type B87211
29 Jun 2023Complaint
29 Jun 2023Complaint
Investigated allegation that staff did not properly assess a resident while in care; the evidence did not establish the alleged violation.
30 May 2023Complaint
30 May 2023Complaint
Investigated a complaint alleging staff misrepresented himself as the Administrator and issued an eviction notice without licensee authority. Interviews did not corroborate the allegations and there was not a preponderance of evidence to prove the violations.
23 May 2023Complaint
23 May 2023Complaint
Investigated a complaint that there was no active, certified administrator. Records showed an interim administrator after the previous administrator left and a new administrator was appointed later, indicating non-compliance.
Type B87405(a)
02 May 2023Complaint
02 May 2023Complaint
Investigated three allegations about medication handling, dietary provisions, and resident supervision. Interviews and records did not establish the allegations.
02 May 2023Complaint
02 May 2023Complaint
Investigated a claim that a resident was not fed; interviews and records showed the resident ate meals, sometimes in their room, with staff aware of a special diet and sufficient meals observed.
21 Apr 2023Complaint
21 Apr 2023Complaint
Investigated allegations of inadequate staff supervision, staff speaking inappropriately to a resident, unlawful eviction, failure to safeguard personal items, and failure to provide meals. Interviews and documents reviewed did not corroborate these claims.
18 Apr 2023Complaint
18 Apr 2023Complaint
Investigated the allegation that staff overmedicated a resident; interviews and records found no evidence of overmedication.
14 Apr 2023Complaint
14 Apr 2023Complaint
Investigated the allegations that staff did not provide residents sufficient notice before a rate change, interfered with the resident council book, and did not safeguard residents' records. Found there was not enough evidence to prove the alleged violations.
13 Apr 2023Complaint
13 Apr 2023Complaint
Investigated the allegation that staff did not provide a safe environment for residents. Interviews and observations found no corroborating evidence to support the allegation.
13 Apr 2023Complaint
13 Apr 2023Complaint
Investigated a complaint that a resident's medications were stolen by staff; interviews indicated medications were not missing and were properly documented.
28 Mar 2023Complaint
28 Mar 2023Complaint
Investigated an allegation that residents were intoxicated and that a resident threatened others with a knife, and that knives were accessible to residents. The investigation included interviews, document reviews, and eviction-related records.
27 Mar 2023Complaint
27 Mar 2023Complaint
Investigated a complaint alleging staff did not communicate with a resident's representative in a timely manner, coerced the resident to sign documents, and failed to protect residents from another resident. Evidence did not establish a preponderance that any violation occurred.
21 Mar 2023Complaint
21 Mar 2023Complaint
Investigated an allegation that staff did not keep accurate accounting records for residents. Found that a resident's ledger contained charges without documented explanations.
Type B87213
17 Mar 2023Inspection
17 Mar 2023Inspection
Observed several health and safety deficiencies, including foul odors in rooms, dirty restrooms and carpets, soiled linens, a trash bin without a lid, and a call system made inaccessible by furniture placement.
Type B87303(a)
Type B80088(f)
Type B87468.1(a)
Type B87307(a)(3)(C)
17 Mar 2023Inspection
17 Mar 2023Inspection
Observed that a resident became aggressive and brandished a knife at others, resulting in hospital transport; eviction notices were issued and health and safety checks conducted, with no deficiencies cited.
14 Mar 2023Complaint
14 Mar 2023Complaint
Investigated an allegation that a staff member borrowed money from a resident and did not repay. Reviewed related plan of operation policies and records regarding staff conduct.
Type B87208(a)(5)
14 Mar 2023Complaint
14 Mar 2023Complaint
Found that a staff member attended a resident council meeting as a guest after being invited by the council president; interviews supported the invitation and attendance.
10 Mar 2023Complaint
10 Mar 2023Complaint
Investigated a covid-19 reporting and isolation concerns related to December 2022. Findings indicated covid positives were not reported to Licensing promptly and isolation practices were not consistently followed.
Type B87211(a)(2)(a)
02 Mar 2023Complaint
02 Mar 2023Complaint
Investigated the allegation that staff stole a resident's personal property; found no preponderance of evidence to prove or disprove the incident.
02 Feb 2023Inspection
02 Feb 2023Inspection
Identified a violation of residents' personal rights because medical diagnoses/directives were included in resident council meeting minutes.
Type A87468.2(a)(2)
02 Feb 2023Complaint
02 Feb 2023Complaint
Investigated a complaint alleging privacy violations during resident council meetings, insufficient medical assistance after a fall, and issues with incident reporting. The review did not establish these concerns due to insufficient evidence.
18 Jan 2023Complaint
18 Jan 2023Complaint
Identified allegations of illegal eviction, retaliation against a resident for council participation, and the resident not being included in planning care. Investigators noted a pre-admission appraisal was not completed before admission and there was no administrator certificate on file at the start.
Type B87456(a)(2)
Type B87406(a)
19 Dec 2022Inspection
19 Dec 2022Inspection
Observed infection-control practices were in place and safety standards were met; no deficiencies were cited.
07 Nov 2022Complaint
07 Nov 2022Complaint
Investigated allegations that medications were mismanaged, not administered per doctor's orders, and residents were not treated with dignity; no evidence found to support these claims.
03 Nov 2022Complaint
03 Nov 2022Complaint
Investigated the allegation that a resident sustained an injury while in care and the allegation that staff did not ensure the resident's needs were met; there was not a preponderance of evidence to prove these.
27 Oct 2022Complaint
27 Oct 2022Complaint
Investigated allegations that a resident's diapering and hygiene needs were not met. Evidence did not establish the alleged neglect.
13 Sept 2022Complaint
13 Sept 2022Complaint
Investigated allegations that medications were mishandled, not administered per doctors' orders, and residents were not treated with dignity, with interviews indicating lack of evidence to support the allegations.
01 Sept 2022Complaint
01 Sept 2022Complaint
Investigated allegations that the site was unkept, some residents did not receive beverages, and staff neglect led to a resident altercation; found no preponderance of evidence to prove the alleged violations.
25 Aug 2022Inspection
25 Aug 2022Inspection
Identified that a resident's ongoing behavior due to a mental disorder upset the general resident group.
Type B87455(c)(3)(A)
25 Aug 2022Complaint
25 Aug 2022Complaint
Investigated the allegation that a resident's bathroom is not wheelchair accessible. Observations showed some residents could access bathrooms with accommodations and staff provided alternatives, with no clear evidence confirming the issue.
25 Aug 2022Complaint
25 Aug 2022Complaint
Investigated an allegation that a resident threatened other residents; staff intervened and evidence did not show that harm occurred or that staff ignored it.
04 Aug 2022Complaint
04 Aug 2022Complaint
Investigated a claim that staff overmedicated residents. Evidence showed no conclusive proof of overmedication.
27 Jul 2022Complaint
27 Jul 2022Complaint
Investigated a complaint that staff interfered with a resident's ability to shower; found the resident used an alternate shower due to grab bar height concerns and discussed a potential room move with a move fee.
14 Jul 2022Complaint
14 Jul 2022Complaint
Investigated the allegation that a resident was overcharged; findings showed a remaining balance but did not prove the alleged violation.
06 Jul 2022Complaint
06 Jul 2022Complaint
Investigated a complaint alleging staff did not provide a copy of the admission agreement and that resident records were inadequately kept; findings indicated the admission agreement was not provided on request and there was a lack of clear pay-rate breakdown in the resident file.
Type B87507(e)
Type B87507(g)(3)(A)
16 Jun 2022Complaint
16 Jun 2022Complaint
Investigated a complaint alleging a resident was left in a soiled diaper for an extended period and that staff did not communicate with the authorized representative; found insufficient evidence to corroborate either allegation.
20 Apr 2022Complaint
20 Apr 2022Complaint
Investigated the allegation that staff did not follow doctors' orders by using baby powder on a resident under the belly flap after a hospice nurse and the responsible party requested stopping it. Found that the baby powder was not prescribed, was stopped at the request, and there was not a preponderance of evidence to prove the alleged violation occurred.
14 Apr 2022Complaint
14 Apr 2022Complaint
Investigated an allegation that a resident sustained an injury from a fall while intoxicated due to lack of supervision; interviews and records did not establish a preponderance of evidence to prove the allegation.
23 Mar 2022Complaint
23 Mar 2022Complaint
Investigated allegation that medications were not administered as prescribed; MAR reviews showed prescribed meds were not given or not dispensed as directed.
Type A87465(c)(2)
21 Mar 2022Inspection
21 Mar 2022Inspection
Identified hot water temperatures exceeding safe limits in multiple locations, posing a health and safety risk to residents.
Type A87303(e)(2)
10 Mar 2022Inspection
10 Mar 2022Inspection
Identified that a resident incident occurred on 3/1/22 and was not reported to licensing within seven days.
Type B87211(a)(1)(D)
10 Mar 2022Complaint
10 Mar 2022Complaint
Investigated allegations about a resident fall, failure to notify an authorized representative, failure to seek timely medical care, inadequate record keeping, inadequate staffing, and a sliding door in disrepair; found insufficient evidence to prove or disprove these allegations.
20 Jan 2022Inspection
20 Jan 2022Inspection
Identified a one-time staffing shortage caused by miscommunication and a staff member testing positive for COVID-19; no deficiency was issued.
05 Jan 2022Complaint
05 Jan 2022Complaint
Found that a staff member used a resident's bank account to make unauthorized purchases.
Type B87468.1(a)(3)
27 Dec 2021Complaint
27 Dec 2021Complaint
Investigated allegations that 1) requests for assistance were not responded to in a timely manner, 2) residents in wheelchairs blocked exits, 3) the environment was cold, 4) medications were not provided to residents in a timely manner, and 5) food was not prepared safely. Findings did not establish a violation.
20 Oct 2021Inspection
20 Oct 2021Inspection
Observed infection control practices were in place and no deficiencies were cited.
25 Apr 2021Complaint
25 Apr 2021Complaint
Determined there was not enough evidence to prove the allegation that staff failed to seek timely medical attention after a resident fell during transfer.
06 Jan 2021Complaint
06 Jan 2021Complaint
Investigated the allegation that staff smoked marijuana on shift using vape pens; seven staff denied, six residents could not corroborate, and no supporting evidence was observed. Found insufficient evidence to confirm the allegation that residents were unable to communicate with family members; phones were available, staff assisted, and residents reported they could make calls.
02 Nov 2020Complaint
02 Nov 2020Complaint
Found no POA or authorized representative listed for the resident and no documentation proving such status. Not enough evidence to prove the allegation that records were not provided upon written request.
19 Oct 2020Complaint
19 Oct 2020Complaint
Investigated a complaint alleging residents were not provided copies of admission agreements; administrator involvement in resident council; disrepair; and lack of nutritious foods.
Type B87507(e)
02 Oct 2020Complaint
02 Oct 2020Complaint
Investigated complaints about not providing clean linens, a malodorous room, residents not being bathed, medications not administered as prescribed, staff not responding promptly to call buttons, confiscation of a call button, and inadequate incontinence care. Found no evidence to support these specific allegations after reviewing records, interviewing staff and residents, and observing care practices.
17 Sept 2020Complaint
17 Sept 2020Complaint
Investigated the allegation that staff did not answer residents' pull cords timely and found insufficient evidence to support it. Observations showed staff arrived within about two minutes after cords were pulled, and interviews with staff and residents reported no delays.
24 Jan 2020Complaint
24 Jan 2020Complaint
Determined no evidence of neglect or responsibility for a resident's fall and injuries after reviewing medical records and interviews; the resident had a history of falls, and the allegations were unsubstantiated.
16 Dec 2019Complaint
16 Dec 2019Complaint
Investigated allegations revealed insufficient evidence to prove staff failed to change a resident's soiled bedding and ensure adequate hydration, leading to an unsubstantiated conclusion.
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