Medallion Post Acute Rehabilitation is a skilled nursing facility with 60 licensed beds, mainly offering post-acute care for adults recovering after injury or illness, and it's certified by Medicare and Medicaid. The place can be part of a Continuing Care Retirement Community, so folks can shift between independent living, assisted living, memory care, and skilled nursing as their needs change, and they've got both short-term and long-term rehab programs, with physical therapy and speech pathology done by licensed professionals. The center has a range of healthcare staff including Certified Nursing Assistants, Licensed Practical Nurses, and Registered Nurses, and they offer things like medication help, daily activity assistance, and programs for mental wellness, along with in-house therapy that uses state-of-the-art and old-fashioned hands-on methods to help people regain strength and independence.
The apartments come with private bathrooms, kitchenettes, WiFi, SeniorTV, and air-conditioning, and residents can join in activities from social outings and game nights to exercise programs and scheduled day trips, and there's a dining room with meals for all diets including diabetic needs, plus a beauty shop and common spaces like a library, fitness room, and garden. Transportation is available for medical appointments and other outings, and the place has 24-hour call systems, a security system, housekeeping, laundry, and help with personal care. The community says it focuses on making things feel safe and welcoming, with services meant to support people during rehabilitation, and they offer respite care for families needing a short break.
At the same time, Medallion has had some real problems, including complaints about slow response times to nursing call lights, poor communication with the Certified Nursing Assistants, some staff rushing care or refusing to help residents who are considered difficult, and a few incidents where residents said they were left waiting too long for assistance or left soiled. There have been reports and investigations into issues like abuse, neglect, and staff intimidating residents by refusing help after complaints. Some residents have expressed they felt dehumanized or weren't treated properly, and the governing body has acknowledged not always documenting how investigations of complaints are handled. The facility's been cited for not always making sure residents are treated with dignity and aren't neglected. Residents or families can use a grievance process to file complaints when concerns come up.
Medallion Post Acute Rehabilitation offers modern and traditional support for folks needing rehab, with licensed nurses and therapists, and it's got amenities for both social life and care, but it's had its share of challenges when it comes to how some residents are treated, and it's had to answer to both authorities and families about these problems.
