Autumn Lake Healthcare at Madison

    34 Wildwood Ave, Madison, CT 06443
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.29·(199)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.3
    • Meals

      2.8
    • Amenities

      3.8
    • Value

      2.3

    Pros

    • Compassionate and attentive nursing and aide staff
    • Strong physical and occupational therapy programs
    • Engaging recreation and social activities program
    • Bright, airy interior with central courtyard and outdoor seating
    • Supportive admissions and case-management staff
    • Convenient location with arranged transport for appointments
    • Home-style dining and special-event meals
    • Clean, well-maintained patient rooms in many areas
    • Responsive hospice and end-of-life support
    • Warm, family-oriented atmosphere in many units

    Cons

    • Inconsistent staffing levels and high staff turnover
    • Inconsistent personal-care responsiveness and delayed assistance
    • Incontinence-care delays
    • Inconsistent medication-management and clinical coordination
    • Variable meal quality and dietary-adherence practices
    • Uneven housekeeping and sanitation practices
    • Variable availability and scheduling of therapy services
    • Gaps in family communication and discharge coordination
    • Workplace-culture and staff-conduct concerns
    • Property-maintenance and equipment reliability issues
    • Laundry and personal-belongings management gaps
    • Infection-control and outbreak-management concerns

    Summary of reviews

    Reviewer feedback for Autumn Lake Healthcare at Madison is markedly polarized: many families and residents praise individual staff members, the therapy programs, the facility’s bright physical environment and activity calendar, while other accounts describe operational inconsistencies that affected clinical care and daily living.

    Care quality is uneven. Numerous reviews highlight compassionate, engaged nurses, aides, and therapists who provide attentive bedside care and effective rehabilitation that allowed residents to return home. At the same time, there are recurring concerns about delayed responsiveness to basic personal-care needs, inconsistent toileting and incontinence support, and occasional uncertainty in medication administration and clinical coordination. A small number of accounts describe serious clinical events and gaps in post-incident follow-up; these are framed here as patterns that prospective families should probe further with clinical leadership.

    Staff and management observations follow a similar divide. Positive comments single out admissions and case-management staff for being knowledgeable and proactive, and individual leaders and front-line employees receive repeated praise. Conversely, reviewers also describe high staff turnover, understaffing—especially overnight and on weekends—communication lapses with families, and reported issues with workplace culture that can affect continuity of care. There are also mentions of billing surprises and uneven discharge coordination that families should clarify during intake.

    Dining and nutrition receive mixed evaluations. Several reviewers appreciated fresh, home-style meals and special-event dining, while others describe inconsistent meal temperature, incomplete trays, takeaway-items going missing, and deviations from prescribed diet plans or allergy specifications. Prospective residents should verify the facility’s processes for dietary accommodations and tray delivery during a tour.

    Activities and social programming are a clear strength for many residents: organized recreation, live music, singalongs, and courtyard gatherings are frequently cited as beneficial to social engagement. The rehabilitation teams are often described as thorough and effective, though access to therapy can be variable; some families reported five-day-per-week therapy while others experienced limited or short sessions.

    Facility condition feedback is mixed. Many visitors and families note a bright, airy building with pleasant landscaping and a well-kept courtyard. However, other comments point to uneven housekeeping in some areas, periodic odor concerns in common areas, laundry and personal-belongings management problems, and sporadic maintenance issues (including HVAC and equipment reliability). Infection-control and outbreak-management concerns appear in some accounts and should be clarified with current facility policies and recent infection data.

    Notable patterns for prospective families: experiences tend to cluster at two extremes—either consistently positive with strong staff engagement and successful rehab, or problematic where understaffing and operational lapses had a direct impact on daily care. Staffing stability appears to be a central driver of the differences in experience. When evaluating this facility, families should ask specific questions about current staffing ratios, overnight coverage, therapy schedules, medication-safety processes, dietary accommodations, laundry and property-handling procedures, and how management addresses family communication and post-incident follow-up.

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Autumn Lake Healthcare at Madison is located at 34 Wildwood Ave, Madison, CT, 06443.

    About Autumn Lake Healthcare at Madison

    Autumn Lake Healthcare at Madison sits on Wildwood Avenue in Madison, Connecticut, and has a calming, suburban setting close to the coast, and you'll notice right when you come up the walkway that it's got a welcoming courtyard and looks like a place set up for comfort and relaxation, with warm spaces both indoors and out. The facility's licensed for 90 certified beds and focuses mainly on nursing home care and rehabilitation, and they call themselves a Skilled Nursing Facility and a Physical Medicine and Rehabilitation Clinic. Autumn Lake Healthcare at Madison belongs to a bigger network of centers spread over Connecticut, New Jersey, Maryland, West Virginia, and Wisconsin, and they've even got other Autumn Lake facilities with names like Berkeley Heights, Oceanview, and Carneys Point, so you can find them in quite a few states.

    The staff, which includes nurses, therapists, and physicians, offers round-the-clock care, but lately there's been a nurse turnover rate of 52.5%, which is higher than the state average, and daily nurse staffing comes to around 3.49 hours per resident per day, which is a bit less than the state average too, and that tells you they've had some trouble keeping the same nurses and keeping nursing hours higher. Mark Schwartz has managed the facility since November 2023, and the official owners are Kc Derby Ct Al Opco Jv Llc, with another company called Aut Ct7 Holdings Llc involved as indirect owners, and they license their name out to Autumn Lake Healthcare Facilities, which is a management company handling non-healthcare services.

    The facility is promoted as having enhanced comfort and safety, and you'll find a 24-hour emergency alert and response system in place. Amenities are designed to support residents, and there's a gym with modern rehabilitative equipment, and a daily calendar of activities so residents have something to do, both inside and outside. The therapy team uses personalized recovery plans that change as residents get better, and the rehabilitation programs focus on hands-on, outcome-focused care with board-certified specialists handling complex medical conditions and advanced care programs. They offer skilled therapy, pain management, restorative care, wound care, IV therapy, stroke recovery, orthopedic rehab, and help with managing diabetes and bariatric needs, plus specialized care like audiology, dental, vision, psychiatric, podiatry, and respiratory services, and they're also set up for wound care and colostomy care. Doctors and the therapy teams work together to help people recover strength, balance, and independence, and there's both long-term care and short-term, post-hospital rehabilitation, as well as respite care, hospice, palliative care, and sub-acute rehabilitation services. Staff members mostly speak English but some know other languages too, and they work to keep things feeling homelike and active for residents.

    Autumn Lake Healthcare at Madison takes Medicare, Medicaid, private insurance, and private pay, though they're not accepting new patients at this time, but you can still ask about future openings and they keep their online directory up to date monthly. Despite the good points, the facility's got a history of state inspection deficiencies, with 55 found on record, including two infection control issues and several deficiencies noted about resident safety and resident rights, such as not always reporting health changes in a timely manner to residents, families, or physicians and not always protecting residents from abuse, neglect, or exploitation. Recent complaint reports have pointed out these safety and care concerns, so it's important to pay attention to inspection reports along with the facility's medical, therapy, and activity offerings when considering a placement.

    People often ask...

    Autumn Lake Healthcare at Madison offers assisted living, memory care, and skilled nursing.

    There are 6 photos of Autumn Lake Healthcare at Madison on Mirador.

    The full address for this community is 34 Wildwood Ave, Madison, CT 06443.

    No, Autumn Lake Healthcare at Madison does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Autumn Lake Healthcare at Madison. The information above has not been verified or approved by the owner or operator. For exact information, please contact Autumn Lake Healthcare at Madison directly. There is no cost for this service. We are compensated by the community you select.

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