Greentree Manor Nursing and Rehabilitation

    4 Greentree Dr, Waterford, CT 06385
    • Assisted Living
    • Memory Care
    • Skilled Nursing
    4.0ยท146 reviews

    Clean welcoming facility, caring staff

    I was very pleased with the clean, welcoming facility and consistently caring, professional staff - nurses, CNAs and admin were friendly, responsive, and respectful. Meals, activities, rehab services and family communication were excellent, and I'd recommend this place for recovery or long-term care.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.00ยท(146)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.9
    • Meals

      2.4
    • Amenities

      3.4
    • Value

      1.0

    Pros

    • Compassionate nursing and aide staff
    • Helpful and welcoming front-desk team
    • Skilled rehabilitation and positive therapy outcomes for some residents
    • Clean, well-appointed resident rooms
    • Large private rooms with garden views
    • Engaging social activities and events
    • On-site hairdressing and grooming services
    • Transportation and appointment coordination
    • Respectful staffโ€“resident interactions and strong family communication
    • Pleasant dining space and occasional high-quality meals
    • Accessible social-work support in some cases
    • Demonstrated teamwork among clinical staff

    Cons

    • Inconsistent staffing levels and workforce shortages
    • Delays attending to toileting and other personal-care needs
    • Variable cleanliness and sanitation practices
    • Weak controlled-substance and medication-handling processes
    • Gaps in care coordination and family notification practices
    • Inconsistent rehabilitation evaluation and therapy follow-through
    • Inconsistent meal quality, texture, and portioning
    • Inadequate personal-property and laundry controls
    • Pest-control concerns in select units
    • Equipment maintenance and safety-practice gaps
    • Inconsistent staff professionalism and conduct
    • Limited on-site physician availability and clinical oversight gaps
    • Allegations of resident property loss and reimbursement failures
    • Medication reconciliation and discharge-communication weaknesses

    Summary of reviews

    The reviews describe a facility with a mixture of clear strengths and recurrent operational weaknesses. Positive comments highlight compassionate nursing and aide staff, a welcoming and effective front-desk team, and several instances of successful rehabilitation outcomes. Many reviewers praised specific conveniences such as large, well-furnished private rooms with garden views, an attractive dining area, regular social events (ice cream socials, music), on-site hairdressing, and assistance arranging transportation and medical appointments. When services and staffing align, families described respectful staffโ€“resident interactions, attentive social-work support, and cohesive clinical teamwork.

    At the same time, a substantial pattern of variability emerges across shifts and units. Staffing levels and responsiveness were frequent concerns; reviewers described delays responding to call lights and to toileting and personal-care needs, and noted periods when aides and nurses appeared over-extended. Cleanliness and housekeeping were described as inconsistent, with sanitation and odor concerns raised for certain areas and shifts. Several accounts point to lapses in equipment maintenance and safety practices. These operational gaps have practical implications for resident comfort and safety.

    Clinical and administrative processes also showed variability. Multiple reviewers described medication-handling weaknesses, including controlled-substance procedures and discharge-medication reconciliation, as well as inconsistent therapy evaluations and follow-through for speech, hearing, and dental services. Communication and care coordination problems were raised, including family-notification practices and a serious administrative concern involving conservatorship communication; there were also allegations regarding property loss and reimbursement delays. Some families reported limited on-site physician availability and gaps in clinical oversight that complicated escalation of care.

    Dining and personal-property management emerged as recurring themes. Food quality, portioning, and adherence to dietary guidelines were described as uneven: some reviewers enjoyed meals and social dining events, while others reported unacceptable texture, seasoning, and portion issues. Laundry and personal-property controls were cited as an operational weakness, with reports of lost clothing and unresolved reimbursement requests. Pest-control concerns were mentioned for specific units, indicating localized environmental issues.

    Overall, the picture is mixed: the facility demonstrates genuine strengths in person-centered interactions, amenities, and occasional strong clinical outcomes, but those positives coexist with operational inconsistencies that affect safety, sanitation, medication practices, and family trust. Prospective residents and families should verify current staffing levels and shift coverage, review recent state inspection findings, ask for clarification on medication-control and discharge procedures, confirm therapy evaluation timelines, inquire about infection-control and pest management protocols, and discuss property and reimbursement policies before making placement decisions.

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    Medicare Ratings

    1ยท/ 5
    Cited by CMS for abuse, or potential for abuse, on its most recent survey cycle.
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Greentree Manor Nursing and Rehabilitation

    Greentree Manor Nursing and Rehabilitation is located at 4 Greentree Dr, Waterford, CT, 06385.

    About Greentree Manor Nursing and Rehabilitation

    Greentree Manor Nursing and Rehabilitation sits on Greentree Drive in Waterford, Connecticut, and has been run by Kenneth Kopchik since 1998, with a family-owned and operated approach that tends to make things feel a little more personal, and the place has 90 certified beds and usually has about 83 residents per day, so it's not too crowded but there are always people around. The staff focuses on meeting each resident's recovery goals, whether for a short stay after surgery or for long-term care needs, and there's a lot of effort put into short-term rehabilitation with the main aim to get people back home and active in their community as soon as possible. The place specializes in orthopedic rehab for folks recovering from things like knee or hip replacements, offers sub-acute transitional care for people coming out of the hospital-especially if they're recovering from strokes or surgery-and has therapists working one-on-one with residents in a well-equipped, modern gym. There are services for dementia, chronic illnesses, end-of-life support, and outpatient rehab, so people from around the area can come in for physical, occupational, or speech therapy even after main recovery is done, and there's also IV services and help with most insurance plans, pushing for a smoother experience for everyone.

    Greentree Manor tries to keep things patient-centered and comfortable, providing things like restaurant-style dining with a registered dietitian, menus that change with the seasons, and heart-healthy options in an upscale dining room, which isn't too common in all places. Each resident's care plan is made by a team including nurses, rehabilitation staff, and therapy professionals, looking at physical, emotional, and even spiritual needs, and that sort of teamwork does matter when there's a wide range of services like this. Management has had control for many years and the place runs as a for-profit corporation and has connections with the Connecticut Association of Health Care Facilities and Ryders Health Management, which helps with access to wider support networks.

    Now, Greentree Manor has received a five-star rating from the federal Center for Medicare and Medicaid, which speaks to some strengths, but inspection reports also show 57 total deficiencies, including three related to infection-control standards and others concerning resident assessment, care planning, and freedom from abuse or neglect, and while there's been no actual harm reported, the possibility for harm was there based on those findings-so it's honest to say the place has room for improvement. The facility's nurse turnover rate sits at about 65.6%, which is higher than the state's average, and the nurse staffing hours per resident per day are also a bit below the state average, so it's wise for families to ask questions about care staff availability and continuity before deciding. Greentree Manor works hard to support not only physical recovery but also the comfort of residents through services and amenities aimed at daily needs, but, as with any facility, paying attention to the inspection history and staffing patterns is smart when looking into long-term care or rehabilitation options. More information can be found on their website at greentree-manor.net for those wanting to learn more or see what the place looks like.

    People often ask...

    Greentree Manor Nursing and Rehabilitation offers assisted living, memory care, and skilled nursing.

    There are 1 photos of Greentree Manor Nursing and Rehabilitation on Mirador.

    The full address for this community is 4 Greentree Dr, Waterford, CT 06385.

    No, Greentree Manor Nursing and Rehabilitation does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Greentree Manor Nursing and Rehabilitation. The information above has not been verified or approved by the owner or operator. For exact information, please contact Greentree Manor Nursing and Rehabilitation directly. There is no cost for this service. We are compensated by the community you select.

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