I toured and chose this community for my parent and I'm very pleased. It's clean, well-maintained and conveniently located with lovely outdoor spaces, a huge screened porch and bright common areas (library, game and movie rooms, large dining room). Rooms are roomy and well laid-out; meals are chef-prepared and appealing, and there are lots of activities. Staff are friendly, experienced and attentive - the transition was smooth and I feel good about the care and value.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.06·(148)
Overall rating
5
4
3
2
1
Care
3.9
Staff
4.1
Meals
3.4
Amenities
3.5
Value
2.7
Pros
Compassionate staff engagement
Long-tenured leadership and staff continuity
Restaurant-style dining with varied menu
Robust activities calendar (bingo, Bible study, outings, live entertainment)
Centralized memory-care unit layout
Clean and well-maintained grounds and common areas
Spacious studio apartments and large rooms
On-site health and therapy services (physician, podiatry, therapies)
Salon and personal-care services on-site
Welcoming admission and transition support
Accessible Lake Mary location with ample parking
Outdoor spaces and garden areas
Supportive end-of-life and hospice coordination
Friendly and informative tour staff
Cons
Inconsistent cleanliness and sanitation controls
Delays in call-button and clinical-alert response
Staffing variability and apparent understaffing on some shifts
Inconsistent nursing supervision and training
Billing errors and unexpected extra charges
Maintenance and repair responsiveness gaps
Variable food quality and portion consistency
Medication-management and coordination gaps
Pest-control concerns in some units
Limited in-unit cooking or microwave options
Policy constraints limiting certain safety aids
Variable engagement in memory-care programming
Front-desk and phone responsiveness gaps
Night-shift responsiveness variability
Management communication and transparency inconsistencies
Summary of reviews
Brookdale Lake Mary elicits strongly mixed feedback across multiple operational areas. Positively, many families and visitors describe a facility with a welcoming atmosphere, well-kept grounds, and sizeable studio apartments. The dining program is often praised for its restaurant-style presentation and varied menu; several accounts note flexible dining and chef-prepared meals. Activity offerings are broad — bingo, Bible study, outings, live entertainment and daily programming are commonly cited — and the memory-care unit is described as centralized and structured. On-site services such as salon care, therapies, an on-site physician/podiatrist and hospice coordination add convenience for many residents. Long-tenured leadership and consistent staff continuity are recurring strengths that contribute to a family-like environment and personalized attention for many residents.
At the same time, there are persistent operational concerns that prospective families should weigh. Cleanliness and sanitation controls are inconsistent in some units and common areas, and pest-control concerns have been raised. Multiple accounts describe delayed responses to call buttons and clinical alerts, and several families linked those delays to safety incidents; this pattern suggests gaps in clinical-incident response protocols and in cross-shift handoffs. Staffing variability — particularly between day and night shifts — and occasional reports of inexperienced or poorly supervised nursing staff contribute to perceptions of uneven care. Medication-management and coordination issues, along with reports of run-outs or misunderstandings, point to areas needing system-level improvement.
Dining and hospitality are also mixed: while the dining environment and menu variety receive praise, reviewers note fluctuating food quality, inconsistent portion sizes, and occasional meal-delivery lapses. Maintenance and housekeeping responsiveness is uneven: some families describe timely upkeep and a neat facility, while others report delayed repairs, lingering odors, or unmet housekeeping expectations. Administrative issues recur in multiple reviews — billing errors, unexpected additional charges, and inconsistent front-desk or phone responsiveness — indicating opportunities to strengthen financial transparency and family communication processes.
Notable patterns include a clear day/night difference in perceived care quality (day shifts generally viewed more positively), variability in memory-care engagement (programming and participation levels fluctuate), and an overall polarization of experiences: many families report highly satisfactory transitions, supportive staff, and meaningful improvements in resident wellbeing, while others describe operational lapses that materially affected safety, sanitation, or comfort. Prospective residents and families should verify staffing levels for the unit and shift they are considering, confirm how clinical alerts and medication management are handled, inspect unit-level cleanliness and pest-control practices, and review billing and safety policies (including any restrictions on safety equipment) before deciding. Visiting at different times of day and speaking directly with clinical leadership about protocols will help assess whether Brookdale Lake Mary’s strengths align with an individual resident’s care needs and expectations.
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Location
Brookdale Lake Mary is located at 150 Middle St, Lake Mary, FL, 32746.
About Brookdale Lake Mary
Brookdale Lake Mary sits near Crystal Lake, tucked away in a quiet residential neighborhood where people can find some peace and calm while still having useful things close by, and you'll see this place offers several kinds of care, like independent living for those who don't need help, assisted living for those needing some help with things like bathing and medicine, and there's also memory care designed for folks living with Alzheimer's or other forms of dementia, plus skilled nursing for higher medical needs, which means residents don't have to move if health changes. The building has gardens, a movie theater, spaces for dining and socializing, and they let you bring pets, which many folks like. They run programs focused on health and wellness, help with chronic problems such as diabetes or high blood pressure, and set up annual health checks, shots, and screenings to help keep people out of the hospital. Safety's a focus, with staff alert and ready 24/7, and their Brookdale HealthPlus helps with care plans and has a registered nurse watching over things. People can join events, enjoy signature programs, and find lots of chances for social time or just spending quiet time in common areas or the gardens. The staff helps with daily living, adjusting the help to each resident's needs, and there's always support for planning ahead or figuring out living choices with resources available to help families. Brookdale Lake Mary aims to make life easier, safer, and a bit more interesting, whether a person wants full independence, needs just a little help, or is living with memory loss.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale Lake Mary offers competitive pricing, with rates starting at a cost of $3,450 per month.
Brookdale Lake Mary offers assisted living and memory care.
There are 37 photos of Brookdale Lake Mary on Mirador.
The full address for this community is 150 Middle St, Lake Mary, FL 32746.
No, Brookdale Lake Mary does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Determined that updated health assessments were not obtained after significant changes for several residents, violating residency criteria.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
11 Mar 2026Complaint
11 Mar 2026Complaint
Investigated complaints; found no deficiencies.
A0001DEFINITIONS
21 Jan 2026Complaint
21 Jan 2026Complaint
Found deficiencies in incident reporting and resident care standards, including the need for timely electronic submissions of adverse incident reports and compliance with care standards.
Concluded no deficiencies were found after a complaint investigation and generator monitoring.
27 May 2025Standard
27 May 2025Standard
Investigated a complaint; found no deficiencies.
10 Apr 2025Complaint
10 Apr 2025Complaint
Verified no deficiencies were found during a revisit conducted on 2025-04-10.
A0001DEFINITIONS
25 Feb 2025Complaint
25 Feb 2025Complaint
Found a deficiency in documenting hospital transfers in the resident's chart. The record for a sampled resident lacked documentation of hospital transfer.
Class 3A0025RESIDENT CARE - SUPERVISION
25 Feb 2025Standard
25 Feb 2025Standard
Found prior deficiencies corrected during a revisit to a licensure survey.
A0004LICENSURE - REQUIREMENTS
30 Jan 2025Complaint
30 Jan 2025Complaint
Identified multiple deficiencies in admissions decisions, residency appropriateness, and residents' rights and facility procedures during the survey.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0031RESIDENT CARE - THIRD PARTY SERVICES
A0004LICENSURE - REQUIREMENTS
A0300FACILITY CLOSURE
08 Jan 2025Standard
08 Jan 2025Standard
An investigation found deficiencies in background screenings and staff training documentation for caregivers, indicating incomplete compliance with state requirements.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
Class 3CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
Class 3CZ875ALZHEIMER DISEASE/DEMENTIA; TRAINING
14 Aug 2024Complaint
14 Aug 2024Complaint
Found no deficiencies after a revisit survey conducted on 2024-08-14.
01 Jul 2024Complaint
01 Jul 2024Complaint
Investigated deficiencies in continued residency processes, including failure to obtain a new AHCA Health Assessment for continued residency and failure to identify elopement risk.
A0010ADMISSIONS - CONTINUED RESIDENCY
01 May 2024Complaint
01 May 2024Complaint
Investigated adverse incident reporting and resident care documentation; identified failures to timely report incidents and to maintain required records.
Found no deficiencies on the 2023-12-05 follow-up visit.
15 Nov 2023Complaint
15 Nov 2023Complaint
Determined that a deficiency identified in a complaint was corrected during a desk review.
18 Sept 2023Complaint
18 Sept 2023Complaint
Identified deficiencies in elopement risk management, including lack of detailed policies and procedures and missing at‑risk resident identification on file.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
18 Aug 2023Complaint
18 Aug 2023Complaint
Found deficiencies in how medications were managed and self-administered, and that staff training for medication assistance did not meet requirements. Several deficiencies remained uncorrected.
A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
08 Jun 2023Complaint
08 Jun 2023Complaint
Investigated a complaint alleging inadequate daily observation and monitoring of a resident, which coincided with multiple falls and insufficient documentation of actions taken.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Identified deficiencies related to adverse incident reporting and medication management, including record-keeping, labeling and disposal, and resident self-administration procedures.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Investigated the documentation gaps regarding a resident's hospital transfer, follow-up, and health assessments and found missing or unclear records.
Class 3A0025RESIDENT CARE - SUPERVISION
19 Oct 2022Complaint
19 Oct 2022Complaint
Found the prior deficiency was corrected during a follow-up visit conducted on 2022-10-19.
19 Oct 2022Standard
19 Oct 2022Standard
Concluded that the deficiencies found in prior complaints were corrected during the visit.
12 Aug 2022Complaint
12 Aug 2022Complaint
Investigated a complaint and found deficiencies related to residents' rights and required posted information, including missing written house rules and ombudsman contact numbers.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
08 Jun 2022Standard
08 Jun 2022Standard
Investigated deficiencies related to resident supervision and staffing levels, revealing inadequate monitoring and coverage for residents. Found issues with notifications to physicians and adherence to minimum staffing requirements.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0079STAFFING STANDARDS - LEVELS
10 Mar 2022Complaint
10 Mar 2022Complaint
Concluded no deficient practices were found during an unannounced revisit of prior complaint investigations.
08 Dec 2021Complaint
08 Dec 2021Complaint
Identified deficiencies in protecting residents' rights and in meeting mandatory reporting and notification requirements; multiple sections describe resident rights and required procedures with noted omissions.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
29 Jul 2021Complaint
29 Jul 2021Complaint
Concluded no deficiencies were found.
21 Jul 2021Standard
21 Jul 2021Standard
Concluded that no deficiencies were found after a revisit survey conducted on 2021-07-21.
08 Jun 2021Standard
08 Jun 2021Standard
Found deficiencies related to maintaining a home-like and decent living environment. Carpet stains were observed throughout the room, and linens and laundry services for residents were not provided as required.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
02 Oct 2020Expansion
02 Oct 2020Expansion
Determined no deficiencies. A desk review showed compliance as of 2020-02-28.
12 Feb 2020Expansion
12 Feb 2020Expansion
Investigated and found deficiencies in elopement policies training and orientation; documentation showed incomplete pre-service orientation and lack of verification.
A0081TRAINING - STAFF IN-SERVICE
20 Nov 2019Expansion
20 Nov 2019Expansion
Identified deficiencies related to staff preservice orientation documentation and background screening clearance; two caregivers had unsigned preservice certificates.
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
19 Sept 2019Complaint
19 Sept 2019Complaint
Investigated an unannounced complaint investigation and found no deficient practice.
23 Aug 2019Complaint
23 Aug 2019Complaint
Found deficiencies corrected on site during the survey.
01 Jul 2019Complaint
01 Jul 2019Complaint
Investigated a complaint and found deficient practice involving inadequate resident documentation and supervision.
Class 3A0025RESIDENT CARE - SUPERVISION
24 Jan 2019Standard
24 Jan 2019Standard
Conducted a revisit to the re-licensure survey and found no deficiencies. No violations were cited.
29 Nov 2018Complaint
29 Nov 2018Complaint
Found no deficiencies during a complaint investigation conducted on 11/29/2018.
29 Oct 2018Standard
29 Oct 2018Standard
The facility had multiple deficiencies related to resident care, medication management, staff training, and records/ contracts. The deficiencies indicate failures in supervision, documentation, and assessments.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0083TRAINING - FIRST AID AND CPR
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 4A0162RECORDS - RESIDENT
Class 4A0167RESIDENT CONTRACTS
Class 3AN277LNS - RESIDENT CARE STANDARDS
Class 3AN278LNS - RECORDS
Class 4CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
02 Aug 2018Complaint
02 Aug 2018Complaint
Investigated the complaint and found no deficiencies.
06 Jun 2018Complaint
06 Jun 2018Complaint
Found no deficiencies during a complaint investigation conducted on 2018-06-06. The visit concluded with no deficiencies observed.
10 Jul 2017Complaint
10 Jul 2017Complaint
Investigated a complaint; found no deficiencies at the time of the visit.
11 May 2017Complaint
11 May 2017Complaint
Investigated a complaint revisit conducted on 2017-05-11 and found no deficiencies.
22 Mar 2017Complaint
22 Mar 2017Complaint
Identified deficiencies in maintaining a written 24-hour staffing schedule and updates when days off changed.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 4A0079STAFFING STANDARDS - LEVELS
A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
27 Oct 2016Standard
27 Oct 2016Standard
Confirmed corrections completed for previously cited deficiencies on the revisit date.
A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
A0078STAFFING STANDARDS - STAFF
AZ814BACKGROUND SCREENING CLEARINGHOUSE
A0086TRAINING - ADRD
19 Mar 2016Complaint
19 Mar 2016Complaint
Investigated a complaint survey and found no deficiencies.
24 Jul 2015Standard
24 Jul 2015Standard
Verified that previously cited deficiencies were corrected on the day of the revisit.
A0086TRAINING - ADRD
17 Jun 2015Complaint
17 Jun 2015Complaint
Investigated revisit found that previously cited deficiencies were corrected on the day of the revisit.
A0010ADMISSIONS - CONTINUED RESIDENCY
24 Feb 2015Complaint
24 Feb 2015Complaint
Investigated a complaint and found deficiencies related to continued suitability of placement for a resident needing total care and assistance with bathing, dressing, and ambulation.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
18 Nov 2014Standard
18 Nov 2014Standard
Investigated deficiencies in staff dementia-care training and ongoing education; found gaps in ADRD Level II training and annual continuing education.
Class 3A0086TRAINING - ADRD
09 Jul 2014Complaint
09 Jul 2014Complaint
Found no deficiencies.
10 Jun 2014Complaint
10 Jun 2014Complaint
Investigated a complaint survey and found no deficiencies identified during the visit conducted on 2014-06-10.
27 Feb 2014Complaint
27 Feb 2014Complaint
Found no deficiencies after a desk review and revisit of a prior complaint.
21 Nov 2013Complaint
21 Nov 2013Complaint
Investigated found a deficiency in staff training; one out of six staff members did not complete the required in-service training within 30 days of hire, including incident reporting and related training.
Class 3A0081TRAINING - STAFF IN-SERVICE
03 Sept 2013Complaint
03 Sept 2013Complaint
Found no deficiencies during an unannounced complaint investigation conducted on 9/3/13 and 9/30/13.
17 Jan 2013Complaint
17 Jan 2013Complaint
Identified that previously cited deficiencies were corrected during the revisit.
A0025RESIDENT CARE - SUPERVISION
A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
05 Nov 2012Complaint
05 Nov 2012Complaint
Found deficiencies in supervision and medication administration, including incidents of resident injuries and resident-to-resident altercations and inadequate assistance with self-administered medications.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
05 Nov 2012Complaint
05 Nov 2012Complaint
Investigated the complaint; found no deficiencies identified during this survey.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
20 Sept 2012Standard
20 Sept 2012Standard
Determined substantial compliance after a biennial licensure revisit; previously cited deficiencies were found corrected on the day of the revisit.
A0025RESIDENT CARE - SUPERVISION
A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
A0057MEDICATION - OVER THE COUNTER (OTC) PRODUCTS
A0008ADMISSIONS - HEALTH ASSESSMENT
A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
A0093FOOD SERVICE - DIETARY STANDARDS
A0161RECORDS - STAFF
AN277LNS - RESIDENT CARE STANDARDS
19 Jul 2012Standard
19 Jul 2012Standard
Identified multiple deficiencies related to resident rights, care standards, medications, staff training, and recordkeeping.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 4A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0161RECORDS - STAFF
Class 3AN277LNS - RESIDENT CARE STANDARDS
A0004LICENSURE - REQUIREMENTS
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Mirador Living is not affiliated with the owner or operator(s) of Brookdale Lake Mary. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Lake Mary directly. There is no cost for this service. We are compensated by the community you select.
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