Westpointe Retirement Community

    5101 Northpointe Pkwy, Pensacola, FL 32514
    • Assisted Living

    Warm caring staff; lovely rooms

    I've been involved for two years while my grandfather lived here, and I'm very pleased overall. The staff-Tonja, April, Zac and many long-tenured, professional caregivers-are warm, punctual and truly caring (they provided strong support after his loss); nice rooms, good food and lovely grounds with birds and fig trees made visits enjoyable-heartfelt thanks to the whole team.

    Loved one of resident
    Jul 2026

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    Reviews

    2.57·(35)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      2.9
    • Meals

      1.8
    • Amenities

      2.1
    • Value

      3.0

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    Location

    Map showing location of Westpointe Retirement Community

    Westpointe Retirement Community is located at 5101 Northpointe Pkwy, Pensacola, FL, 32514.

    About Westpointe Retirement Community

    Westpointe Retirement Community, found at 5101 Northpointe Parkway in Pensacola, Florida-sometimes called Westpointe Retirement Center-is about 2.7 miles from Ferry Pass and has room for up to 100 residents with studios, one, and two-bedroom apartments, each with private bathrooms, kitchenettes, cable TV, air conditioning, and high-speed internet. Westpointe has a Community Home setting and offers several levels of care including independent living, assisted living, memory care for Alzheimer's and dementia, skilled nursing, nursing home care, respite, and hospice services, all tailored with 24-hour supervision and a 24-hour call system provided by trained staff, who are ready to help with bathing, dressing, laundry, medication assistance, and personal hygiene as needed.

    Residents can get help with medical appointments, errands, and even religious services through arranged community transportation, and home care services are available, too. Meals are homemade three times a day with all-day dining, restaurant-style service, or special diets for things like high blood pressure or diabetes, and there's even a mobile hairdresser for convenience. There's a movie theater, arts and craft room, book room, game room, and fitness room for activities, plus outdoor gardens, walking paths, porches, parks, and common spaces to enjoy the fresh air. The community calendar stays full with board games, music and pet therapy, fitness and music programs, movie nights, daily activities, and resident-run clubs that encourage connection. There's a steam room, hot tub, spa or wellness room, recreation and activity rooms, and evening social events for those who like to stay busy, and visitors and family can join activities anytime.

    Westpointe provides daily housekeeping, laundry, emergency alert system, and concierge services. Residents get move-in support and round-the-clock healthcare, and all care is personalized to individual needs. Every room is bright and spacious, many with views of well-kept gardens or porches set up for conversation. The community's described as quiet, modern, and focused on comfort. There's a lifetime no rent increase policy with month-to-month contracts, which many families find helpful for budgeting. Memory care and continuing care programs support long-term planning and help with family caregiving and insurance needs. Reviews rate Westpointe Retirement Community at about 2.4 out of 5, making it the 37th highest-rated community of its kind in the city. The environment's comfortable, safe, and clean, but reviews suggest it may not be perfect for everyone and it's a good idea to visit, talk with staff, and look around to get a feel for the place before making decisions about retirement or long-term care.

    People often ask...

    Westpointe Retirement Community offers assisted living.

    The full address for this community is 5101 Northpointe Pkwy, Pensacola, FL 32514.

    No, Westpointe Retirement Community does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.

    License number11964279
    StatusActive
    Facility typeAssisted Living Facility
    Capacity100 residents
    View the official license record

    Inspection Reports

    36

    Reports

    0

    Type A Citations

    0

    Type B Citations

    19

    Complaints

    14

    Years

    29 Oct 2025Complaint
    Found no deficiencies during an unannounced complaint survey conducted on 2025-10-29.
    01 Jul 2025Standard
    Concluded that no deficiencies were identified during the unannounced relicensure survey conducted in response to a complaint.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    05 Jun 2024
    Found no deficiencies identified following a generator monitoring survey.
    08 Feb 2024Complaint
    Investigated an unannounced complaint survey and found no deficient practices identified during the visit.
    15 Aug 2023Complaint
    Concluded no deficiencies were found during a complaint investigation conducted on August 15, 2023.
    20 Jun 2023Standard
    Concluded the deficiencies identified during the biennial re-licensure process were corrected after a follow-up review.
    09 May 2023Standard
    Found significant deficiencies in safety and living conditions, including pest problems and privacy issues, and failure to investigate and address resident incidents.
    • Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    • Class 3A0165RISK MGMT & QA
    27 Mar 2023Complaint
    Investigated a complaint and found no deficient practices identified.
    07 Jul 2022
    Found no deficiencies during a generator monitoring visit.
    26 Apr 2022Complaint
    Found no deficiencies at the time of the survey.
    16 Sept 2021Complaint
    Investigated a complaint and found no deficient practice.
    • A0004LICENSURE - REQUIREMENTS
    01 Apr 2021Standard
    Concluded no deficient practices after an unannounced biennial survey conducted in conjunction with a complaint.
    24 Sept 2020Complaint
    Found no deficient practice during the unannounced complaint survey conducted on September 24, 2020.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    07 May 2020Complaint
    Investigated an unannounced complaint survey and found no deficient practice identified at the time of the survey.
    08 Apr 2020Monitor
    Investigated an unannounced infection control survey and found no deficiencies.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    27 Nov 2019Complaint
    Determined that no deficient practice was identified during an unannounced complaint investigation.
    18 Jun 2019Complaint
    Found no deficiencies during an unannounced complaint survey.
    27 Feb 2019Standard
    Found deficiencies identified and corrected after a follow-up review.
    09 Jan 2019Standard
    Identified deficiencies in staff training documentation and in emergency power plan approval.
    • Class 4A0081TRAINING - STAFF IN-SERVICE
    • Class 4A0181EMERGENCY PLAN APPROVAL
    • Class 4A0200EMERGENCY ENVIRONMENTAL CONTROL
    21 Mar 2018Complaint
    Investigated an unannounced complaint survey and found no deficient practice.
    08 Jan 2018Complaint
    Investigated a complaint; no deficient practice identified.
    15 Sept 2017Complaint
    Investigated an unannounced licensure complaint survey. Found no deficiencies.
    26 Jan 2017Complaint
    Investigated the allegations; found no deficient practices.
    21 Dec 2016Complaint
    Investigated and found no deficiencies.
    08 Nov 2016Standard
    Found deficiencies in emergency care and staff training.
    • Class 3A0075USE OF PERSONNEL; EMERGENCY CARE (AED)
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0082TRAINING - HIV/AIDS
    08 Nov 2016Complaint
    Identified deficient practice during a survey prompted by a complaint. Found deficiencies related to the biennial survey.
    • CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
    02 Jul 2015Complaint
    Investigated a complaint and found no deficiencies for the substantiated portion.
    23 Mar 2015Complaint
    Investigated a complaint and found no deficiencies identified during the survey.
    13 Nov 2014Standard
    Found no deficiencies identified during the survey.
    02 Jun 2014Complaint
    Found no deficiencies during an unannounced complaint survey conducted on June 2, 2014.
    11 Apr 2014Monitor
    Verified that previously cited deficiencies were corrected during an unannounced revisit conducted on 2014-04-11.
    • A0053MEDICATION - ADMINISTRATION
    13 Feb 2014Monitor
    Identified deficiencies in Nursing Services due to unlicensed staff administering injections and performing glucose monitoring for residents.
    • Class 3A0053MEDICATION - ADMINISTRATION
    • Class 3AN276LNS - NURSING SERVICES
    07 Nov 2013
    Investigated a 2013 deficiency and confirmed correction on follow-up.
    23 Sept 2013
    Found deficiencies in medication storage and disposal, kitchen sanitation and food service, and the living environment due to sanitation and maintenance issues.
    • Class 3A0055MEDICATION - STORAGE AND DISPOSAL
    • Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
    • Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
    19 Nov 2012Standard
    Investigated a follow-up revisit and found no deficiencies.
    • A0181EMERGENCY PLAN APPROVAL
    26 Sept 2012Standard
    Investigated deficiencies in emergency management planning and staff screening; approvals were missing and required screenings not completed.
    • Class 3A0181EMERGENCY MGMT - PLAN APPROVAL
    • Class 4AZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
    • AZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Westpointe Retirement Community. The information above has not been verified or approved by the owner or operator. For exact information, please contact Westpointe Retirement Community directly. There is no cost for this service. We are compensated by the community you select.

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