The reviews for Five Star Premier Residences of Plantation describe a community with many of the amenities and services expected at a higher-end senior living campus, combined with operational inconsistencies that prospective residents and families should evaluate carefully.
Staff and care: Many reviewers praise the staff as warm, caring, and attentive, and several accounts highlight individual employees who provide strong personal attention and effective family communication. Independent-living residents tend to report more consistent satisfaction with staff responsiveness and housekeeping. However, assisted-living experiences are less uniform: reviewers describe variability in care coordination, delays in personal-care support (including bathing and grooming), and concerns about medication-management processes. There are also recurring notes about staffing turnover and uneven training, which appears to drive variability in day-to-day assistance and tone of staff–resident interactions.
Dining and food service: The community offers restaurant-style dining and multiple meal options, and many residents find the dining environment pleasant and convenient. At the same time, reviewers mention variability in food quality (some characterize meals as bland or unappetizing) and intermittent service problems such as incorrect orders, missed or bagged meal delivery without in-room assistance, and confusion about menu schedules. Families should clarify meal-service expectations, delivery procedures, and any extra charges for meal assistance.
Activities and amenities: The campus provides a broad activities calendar, fitness offerings (including water aerobics), transportation services, a salon, and recreational spaces; these are frequently cited as strengths. Independent-living residents generally report active social programming and satisfied participation. Some assisted-living residents or families indicate that activities are less accessible without a private aide or additional support, and certain programs (for example, movie selections) may not align with all residents’ interests.
Facilities and campus features: The property is repeatedly described as attractive and well-appointed, with lakeside views, patios, pool areas, and spacious independent apartments with full kitchens and in-unit laundry in many units. Reviewers also note weekly housekeeping and routine maintenance as positives. Conversely, there are repeated references to sanitation and cleanliness inconsistencies in specific bathrooms and common areas, pest-control concerns in some units, dim or poorly lit public areas, and small unit footprints for some assisted-living apartments. The facility does not consistently offer on-site memory-care, which may be important for families seeking that level of service.
Management and operations: Patterns in the feedback point to uneven operational reliability. Common operational weaknesses include slow maintenance turnaround, inconsistent laundry/folding practices, variability in kitchen accuracy and scheduling, uneven front-desk or security responsiveness, and occasional lapses in follow-through from management. Cost is another recurring theme: some families feel the pricing is high relative to the level of assisted-living services delivered, and several reviews reference additional charges for higher levels of care or for aides.
Notable patterns and considerations: Overall, the facility appears to offer strong amenities and many instances of high-quality, personalized staff attention—particularly in independent-living settings and short-term rehab contexts. Simultaneously, assisted-living and clinical-service areas exhibit more variability, with recurring operational issues that affect cleanliness, timeliness of personal care, medication handling, and meal service. Prospective residents and families should tour both independent and assisted areas, ask for specifics on staffing ratios and training, review medication-administration policies, confirm housekeeping and laundry schedules, inquire about pest-control protocols, and obtain clear pricing and contract terms for additional care needs. Doing so will help align expectations with the parts of the community that are consistently praised and those that have shown inconsistent performance.
