Inconsistent medication administration and coordination
Sanitation variability and pest-control concerns
Inconsistent meal quality and gaps in nutritional oversight
Laundry and personal-belongings management gaps
Inconsistent maintenance and deferred repairs
Frequent activity cancellations and programming inconsistency
High management turnover and limited operational communication
Gaps in after-hours communication and security protocols
Expense and billing transparency concerns
Inconsistent clinical-care quality across shifts
Safety-process and memory-care security limitations
Summary of reviews
Westchester of Sunrise elicits strongly mixed impressions across reviewers. Positive experiences commonly cite robust rehabilitation/therapy programs, compassionate direct-care staff, and an on-site medical presence. Many families appreciated regular updates from nurses and therapists, the availability of social programming (music, bingo, crafts, ice-cream socials), and physically spacious private apartments with natural light. Several reviews also noted recent renovations and portions of the facility that are well maintained, plus convenient on-site amenities such as a salon, chapel, and an on-campus nursing home for higher acuity care.
Care quality is variable. Therapy and rehabilitation services are frequently praised for effectiveness and engagement. At the same time, reviewers described inconsistencies in clinical care: delayed assistance to residents, missed or late medication administration, and uneven nursing coverage across shifts. A subset of accounts raised serious clinical concerns including significant weight loss, pressure injuries, hospital transfers, and transitions to hospice; these accounts underscore the importance of confirming current clinical oversight, nutrition and hydration monitoring, and wound-prevention practices during a family’s assessment.
Staff behavior and management receive mixed evaluations. Many families singled out individual nurses, CNAs, and therapy staff as attentive and compassionate; some administrators and directors were described as hands-on and responsive. However, reviewers also reported high leadership turnover, periods of frazzled or inattentive administration, broken promises around services, and limited communication about major operational changes (including potential sale or renovations). After-hours communication and emergency-response processes were noted as gaps in several accounts.
Dining and activities show clear variability. Positive comments describe plentiful, home-style meals with diabetic-friendly options and special offerings (sugar-free ice cream), while negative comments cite declining food quality, limited dietary oversight, and occasions when diabetes-appropriate meals were not provided. The activity program exists and offers regular events, but cancellations and limited staffing have reduced consistency for some residents; families should ask about current activity calendars and participation supports for residents with mobility or therapy schedules.
Facility condition and operations are uneven. Parts of the campus have been renovated and are described as clean and attractive, yet other areas were characterized as outdated, in need of repair, or affected by sanitation and pest-control concerns. Maintenance issues such as carpet replacement, malfunctioning fixtures, and housekeeping lapses were described alongside accounts of belongings being misplaced during work. Safety concerns include delayed responses to falls or call lights, questions about after-hours security, and limited locking in memory-support areas.
Notable patterns for prospective families: evaluate current staffing ratios and shift consistency; confirm medication-administration and pharmacy processes; inquire about nutrition oversight and availability of a dietitian; review pest-control and recent sanitation inspections; ask how renovations are staged and how resident belongings are protected during work; and clarify communication expectations and after-hours contact procedures. Visiting at different times of day, speaking with therapy and nursing leaders, and reviewing recent inspection or licensing reports will help families reconcile the facility’s combination of strong clinical/therapy strengths with operational and consistency concerns.
Reviews written on Mirador
We have no reviews to show about Westchester of Sunrise.
Help other families by writing a review about your experience with this community.
Location
Westchester of Sunrise is located at 9701 W Oakland Park Blvd, Sunrise, Florida, 33351.
About Westchester of Sunrise
Westchester of Sunrise is an assisted living community that can serve up to 119 adults, and Mr. Charles is the administrator who cares about each resident as if he knows them personally. Staff members center their work around compassion, always showing kindness and making the atmosphere feel friendly and welcoming, and when you go there, MedTechs and trained nursing assistants are on duty every day and night, helping residents with daily needs but also taking the time to truly interact and engage in conversation. Residents see home health therapists for therapy visits, and there's regular access to physicians too, right inside the building. Care plans are made by a team who consider each person's individual needs, and the focus remains on independence, dignity, comfort, and respect while giving help only when it's necessary, making sure everyone keeps as much freedom as possible.
There are three main services offered: assisted living, adult day care, and home health care, along with memory care for those with Alzheimer's or dementia, and independent living and home care for seniors who want companionship or need a bit of help in their own home. The community layout and activities encourage families and residents to be involved in daily life, and the place tries to be close-knit and promote healthy lifestyles. Daily life comes with three nutritious meals and snacks, plus restaurant-style dining, and plenty of social activities like game nights, group outings, fitness classes, arts and crafts, and even piano music, with a library and game room always open for a quiet afternoon or a round of billiards with friends. Waterfront units and a resident lounge are available, and there are different room types like studios and two-bedroom suites, and semi-private choices too, so people can find what works best for them.
The staff give personal care such as bathing, dressing, medication management, and housekeeping, with laundry service so no one has to worry about chores, and for beauty needs there's a barber and beautician on site. Transportation is provided for social outings and appointments, and elevators make it easy to get around. Activities are designed to keep everyone engaged mentally, physically, and socially, with some awards won for how well the programs work to help residents stay sharp and connected, and the extended hours on weekends-from 9 a.m. to 9 p.m. on Sunday, and till 7 p.m. on Saturday-mean visits feel relaxed and unrushed. Westchester of Sunrise is licensed as AL#7440 and passes regular state reviews, and there's a simple photo gallery and tours available for anyone who wants a real glimpse of daily community life. The goal always stays the same: to treat everyone with compassion, concern, and respect, while promoting as much independence and dignity as possible, all supported by helpful, joyful staff and a wide range of services built to make life comfortable and fulfilling.
Sunrise Senior Living is one of the largest senior care operators in North America, managing over 270 communities across the United States and Canada with approximately 22,000 employees. Founded in 1981 by Paul and Terry Klaassen in Oakton, Virginia, Sunrise pioneered the Victorian mansion-style senior living community design, inspired by Dutch senior care models and European hospitality concepts. Headquartered in McLean, Virginia, Sunrise offers a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and hospice coordination.
The company's signature memory care programs include Terrace Club Neighborhoods for residents with early to moderate memory loss, and Reminiscence Neighborhoods for those with advanced Alzheimer's and dementia. As an Authorized Validation Organization, Sunrise practices the Validation Method—which they call "exquisite listening"—using empathy-based communication techniques to reduce anxiety and improve quality of life for memory care residents. Their Live With Purpose™ programming engages residents through personalized activities aligned with their interests and life experiences.
Sunrise leverages advanced technology including Sunrise CareConnect, an electronic health record system built on PointClickCare technology that enables real-time documentation, comprehensive health tracking, and remote access for healthcare providers. The Road Home Program offers specialized 30-day transitional care for seniors discharged from hospitals or rehabilitation centers, providing medication management and 24/7 support.
The company has achieved notable sustainability certifications, with facilities earning WELL Health-Safety Rating, WELL Equity Rating, ENERGY STAR® certifications, and LEED Silver designation. Sunrise communities feature Individualized Service Plans, Designated Care Managers, and welcome pets, with many locations maintaining community cats or dogs. After celebrating 40 years in 2021, Sunrise continues its mission to champion quality of life for all seniors through their resident-centered, holistic approach to senior care.
People often ask...
Westchester of Sunrise offers assisted living and skilled nursing.
There are 1 photos of Westchester of Sunrise on Mirador.
The full address for this community is 9701 W Oakland Park Blvd, Sunrise, Florida 33351.
No, Westchester of Sunrise does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Investigated a follow-up on a prior complaint through a desk review and reviewed previously cited deficiencies.
12 May 2026Complaint
12 May 2026Complaint
Found deficiencies in the safe living environment, including malfunctioning emergency systems, based on interviews with residents and on-site observations.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
A0008ADMISSIONS - HEALTH ASSESSMENT
07 Mar 2026Complaint
07 Mar 2026Complaint
Found no deficiencies identified during a complaint survey.
10 Oct 2025Complaint
10 Oct 2025Complaint
Investigated a revisit of a complaint survey and found the previous deficiencies corrected.
10 Feb 2025Complaint
10 Feb 2025Complaint
Identified deficiencies in privacy, safety, and facility operations, including lack of privacy for bedside commodes and improper maintenance of living conditions.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
03 Jul 2024Standard
03 Jul 2024Standard
Found previously cited deficiencies corrected.
19 Jun 2024Expansion
19 Jun 2024Expansion
Found no deficiencies.
21 Mar 2024Standard
21 Mar 2024Standard
Found deficiencies regarding resident rights communications and the safety-oriented living environment, including posted emergency numbers and required furnishings.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
21 Jul 2023Standard
21 Jul 2023Standard
Found previously cited deficiencies corrected during an unannounced follow-up visit.
12 Jul 2023Complaint
12 Jul 2023Complaint
Found no deficiencies at the time of the survey. No violations were cited.
20 Mar 2023Standard
20 Mar 2023Standard
Investigated a complaint and identified deficiencies in elopement prevention, activities of daily living, staffing levels, and the facility’s safety and maintenance practices.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
21 Apr 2021Standard
21 Apr 2021Standard
Observed that the previously cited deficiencies were corrected at the time of the survey; no current deficiencies were cited.
12 Mar 2021Complaint
12 Mar 2021Complaint
Investigated a licensure complaint and substantiated it without deficiency.
13 Jan 2021Standard
13 Jan 2021Standard
Identified deficiencies in elopement identification, medication records, staff training, and resident privacy and safety.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 4A0054MEDICATION - RECORDS
Class 4A0081TRAINING - STAFF IN-SERVICE
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
23 Nov 2020Expansion
23 Nov 2020Expansion
Found no deficiencies. An unannounced monitoring survey was conducted on 11/23/2020.
12 May 2020
12 May 2020
Found no deficiencies. A special infection control survey was conducted on 2020-05-12.
12 May 2020
12 May 2020
Found no deficiencies during an unannounced abbreviated survey conducted on 2020-05-12.
27 Mar 2020
27 Mar 2020
Investigated an infection control special survey; no concerns identified.
28 Feb 2020Complaint
28 Feb 2020Complaint
Found no deficiencies. Previous deficiencies cited in a prior complaint survey were found corrected.
25 Feb 2020Expansion
25 Feb 2020Expansion
Found no deficiencies during the monitoring survey conducted on 2020-02-25.
17 Dec 2019Complaint
17 Dec 2019Complaint
Identified deficiencies in adverse incident reporting, including failure to timely file 1-day and 15-day reports to the agency.
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
08 Oct 2019Monitor
08 Oct 2019Monitor
Investigated and found no deficiencies.
24 Jul 2019Complaint
24 Jul 2019Complaint
Investigated an unannounced licensure complaint survey and found no deficiencies.
31 May 2019Complaint
31 May 2019Complaint
Concluded that previously cited deficiencies were corrected after a revisit to the complaint survey.
26 Mar 2019Complaint
26 Mar 2019Complaint
Investigated staffing levels and found insufficient direct care staffing to meet residents’ needs, supported by scheduling data and multiple confidential interviews.
Class 3A0079STAFFING STANDARDS - LEVELS
11 Oct 2018Standard
11 Oct 2018Standard
Verified that all outstanding deficiencies were corrected following an unannounced relicensing revisit survey.
11 Oct 2018Complaint
11 Oct 2018Complaint
Concluded that all outstanding deficiencies were corrected during a follow-up visit addressing a licensure complaint.
11 Oct 2018Monitor
11 Oct 2018Monitor
Concluded that all outstanding deficiencies were corrected after a revisit.
23 Aug 2018Complaint
23 Aug 2018Complaint
Identified deficiencies in staffing levels and documentation of resident admissions and transfers. The findings show potential risk to residents due to staffing and documentation gaps.
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0162RECORDS - RESIDENT
23 Aug 2018Monitor
23 Aug 2018Monitor
Found deficiencies in medication and treatment documentation and unsafe storage conditions, with mismatches between orders and administration for several residents.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0054MEDICATION - RECORDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3AN278LNS - RECORDS
10 Jul 2018Standard
10 Jul 2018Standard
Investigated medication administration practices and staff training documentation; found deficiencies in timely medication delivery and missing training certificates.
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0091TRAINING - DOCUMENTATION & MONITORING
10 Jul 2018Complaint
10 Jul 2018Complaint
Found no deficiencies identified during an unannounced licensure complaint survey.
25 Oct 2017Complaint
25 Oct 2017Complaint
Investigated an unannounced licensure complaint survey and found no deficiencies.
27 Feb 2017Complaint
27 Feb 2017Complaint
Found no deficiencies. An unannounced licensee complaint survey conducted on 2017-02-27.
13 Oct 2016Standard
13 Oct 2016Standard
Found previously cited deficiencies corrected on the day of the revisit, indicating substantial compliance.
22 Aug 2016Standard
22 Aug 2016Standard
Observed improper medication handling during self-administration assistance and found staffing/scheduling did not align with required hours, creating potential under-staffing and safety concerns.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0079STAFFING STANDARDS - LEVELS
27 Jan 2016Complaint
27 Jan 2016Complaint
Found no deficiencies identified during a licensure complaint survey conducted January 27, 2016.
28 Oct 2015Complaint
28 Oct 2015Complaint
Found no deficiencies identified during the October 28, 2015 complaint survey.
02 Oct 2015Complaint
02 Oct 2015Complaint
Investigated a complaint and found no deficiencies.
14 Sept 2015Monitor
14 Sept 2015Monitor
Determined that previously cited deficiencies were corrected on the revisit date.
01 Jul 2015Monitor
01 Jul 2015Monitor
Investigated deficiencies in Limited Nursing Services causing inadequate identification and documentation of a resident with wounds.
Class 3AN276LNS - NURSING SERVICES
29 Jun 2015Complaint
29 Jun 2015Complaint
Found no deficiencies during an unannounced licensure complaint survey.
07 Nov 2014Complaint
07 Nov 2014Complaint
Investigated a licensure complaint survey and found no deficiencies.
04 Aug 2014Standard
04 Aug 2014Standard
Found no deficiencies during the unannounced follow-up visit.
18 Jun 2014Standard
18 Jun 2014Standard
Investigated deficiencies in staffing documentation and health assessments; failed to maintain a 24-hour staffing schedule for 85 residents.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0079STAFFING STANDARDS - LEVELS
14 Mar 2014Complaint
14 Mar 2014Complaint
Investigated a complaint survey conducted on March 14, 2014 and found no deficiencies.
01 Oct 2013Complaint
01 Oct 2013Complaint
Investigated a complaint survey and found no deficiencies.
15 Mar 2013Complaint
15 Mar 2013Complaint
Investigated a complaint and found no license deficiencies.
31 Jan 2013Complaint
31 Jan 2013Complaint
Investigated a complaint and found no licensure deficiencies.
21 Sept 2012Standard
21 Sept 2012Standard
Identified several regulatory deficiencies during the revisit, which were corrected on the day of the visit.
10 Jul 2012Standard
10 Jul 2012Standard
Identified multiple deficiencies in resident care, including inadequate health assessments, improper assistance with self-administered medications, and gaps in resident rights and staff training.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Westchester of Sunrise. The information above has not been verified or approved by the owner or operator. For exact information, please contact Westchester of Sunrise directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of Westchester of Sunrise?
Claim this listing to receive messages from prospective customers and manage your community page.
