I'm very happy with the warm, professional staff and the clean, well-maintained facility - my loved one settled in quickly and feels comfortable. The social calendar, transportation, pet-friendly policy and rehab/medical coordination make daily life easy, and meals are generally good. Communication is responsive and the small, home-like community feels safe and welcoming; I'd recommend it to other families.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Internet
Kitchenettes
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Transportation arrangement (medical)
Transportation to doctors appointments
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Pet friendly
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
3.77·(117)
Overall rating
5
4
3
2
1
Care
3.6
Staff
3.8
Meals
3.1
Amenities
3.6
Value
2.8
Pros
Compassionate and attentive caregiving staff
Friendly and welcoming front‑line employees
Skilled memory‑care programming
Clean, well‑maintained interiors and grounds
Restaurant‑style dining and menu accommodations
Weekly on‑site medical provider and nursing presence
Transportation and medical appointment support
Engaging social activities and organized outings
Exercise classes and structured wellness options
Library resources and community van
Private rooms and varied apartment layouts
Pet‑friendly policies and pet visits
Rehab and hospice support services
Accessible single‑story layouts and wide hallways
Secure entry and safety systems (when enforced)
Responsive maintenance and groundskeeping
Thorough move‑in assistance and orientation
Laundry and linen support programs
Cons
Inconsistent staffing levels and shift coverage
Variability in meal quality and nutritional consistency
Irregular housekeeping and sanitation standards
Medication‑administration and timing errors
Gaps in nighttime clinical coverage and resident checks
Limited or inconsistently delivered activity programming
Weak communication between families and management
Billing inaccuracies and unclear fee practices
Property‑security and resident‑monitoring gaps
Variable leadership responsiveness and staff turnover
Maintenance inconsistencies (plumbing, equipment)
Dining continuity interruptions during staff shortages
Insufficient dementia‑specific supports in assisted living
Restricted or inconsistently available outdoor access
Occasional lapses in staff conduct and professionalism
Weekend staffing and programming shortfalls
Intake and paperwork processing delays
Summary of reviews
Overview
Brookdale West Melbourne elicits a wide range of experiences from families and residents. Many reviewers praise the facility’s caring staff, clean grounds, memory‑care capabilities, and availability of clinical services such as a weekly on‑site medical provider and nursing coordination. At the same time, recurring operational themes emerge: inconsistent staffing, variability in dining and housekeeping, episodic communication and billing issues, and uneven activity delivery. Prospective families should weigh the facility’s evident strengths in personalized support and onsite services against variability in day‑to‑day operational consistency.
Care and clinical quality
Care quality is described as uneven. Numerous families commend individual caregivers, CNAs, nurses, and hospice teams for professionalism, compassion, and responsiveness; several reviewers said nurses and CNAs went above and beyond and that hospice services and grief counseling were strong. However, patterns of understaffing and shift‑coverage gaps are reported, producing delays in assistance, missed or irregular bathing schedules, and concerns about medication timing. There are mentions of medication‑administration errors and at least one allegation of inappropriate medication handling; these items suggest the need for careful review of the facility’s medication‑safety protocols and oversight during any tour or intake conversation.
Staff and management
Front‑line staff are frequently described as friendly, engaging, and familiar with residents’ names, which contributes to a home‑like atmosphere for many. Conversely, reviewers also describe inconsistent leadership responsiveness, higher turnover at times, and instances of staff conduct that families found unprofessional. Management communication is a repeat concern: families report delayed responses, unreturned calls, paperwork delays, and billing disputes. These administrative issues appear to compound clinical frustrations when families seek timely resolution of care or billing questions.
Dining and nutrition
Dining receives mixed feedback. When the chef or primary cook is present, reviewers note excellent meals, variety, and accommodation of dietary needs (including diabetic options). Several reviewers also praise restaurant‑style dining on occasions. At the same time, others cite variability—meals described as plain, inconsistent in quality, or lacking fresh fruit and vegetables—and evidence that nutritional needs were not always met for some residents. Reviewers also report meal‑service interruptions when kitchen staff are absent and that alternate options (frozen entrees, Lean Cuisine‑style items) are sometimes used. Nutrition consistency and kitchen staffing continuity are important topics to address directly with the community.
Activities and social programming
The facility offers a range of activities: exercise classes (including chair yoga), arts and crafts, music, outings, a library and van, and religious visits. Several families describe lively programming and attentive activity staff that facilitate engagement and outings. Other reviewers found activities limited or inconsistently executed—weekend programming gaps, advertised activities not delivered, and lower participation among residents with certain cognitive profiles. Activity quality appears to vary by unit and by staffing; those seeking a heavily structured, dementia‑focused calendar should verify the scope and reliability of programming in the desired unit.
Facilities and maintenance
Physical plant comments are mixed but generally positive about grounds and some common areas: maintained gardens, screened porches, and a bright central layout are noted. Apartment size and condition vary by building/wing; some units are described as newer and airy, while others are noted as older, smaller, or darker and in need of updates (carpeting, paint). Maintenance responsiveness is praised in many instances, but isolated reports cite plumbing and equipment problems. Outdoor access is available in several forms (courtyard, porch), although reviewers report that access can be restricted at times.
Safety and security
Security features such as controlled entry and monitored memory‑care units are cited as strengths where enforced. At the same time, concerns are raised about inconsistent locking practices at front doors, gaps in resident monitoring that relate to wandering or exit attempts, and variability in nighttime checks. These are operational safety items prospective families should address directly, asking for documentation of night‑check routines, fall‑prevention practices, and resident‑tracking measures.
Administration, fees, and transparency
Billing and fee transparency are recurring issues. Families mention community fees, non‑refundable deposits, extra a‑la‑carte charges for services such as showers or outings, and occasional billing errors. Positive comments also describe clear pricing explanations and helpful move‑in assistance in many cases. Given the mixed feedback, prospective residents should request a detailed fee schedule, written policies on refunds and extra charges, and sample monthly statements prior to commitment.
Notable patterns and recommendation
There is a clear split between reviewers who experienced a supportive, family‑like community with strong clinical and activity offerings and those who encountered operational inconsistency tied to staffing and administration. Improvements in cleanliness reported in recent months suggest the facility can respond to concerns, but variability across time, shifts, and units remains notable. For families considering Brookdale West Melbourne, recommended next steps include: (1) touring the specific unit of interest at multiple times of day (including evenings/weekends), (2) asking for current staffing ratios and night‑coverage protocols, (3) reviewing medication‑safety and incident‑reporting procedures, (4) requesting a sample menu and the kitchen’s contingency plans, and (5) obtaining a detailed, written fee and billing policy. These actions will help translate the mixed review patterns into actionable information for an informed decision.
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Location
Brookdale West Melbourne is located at 7199 Greenboro Dr, West Melbourne, FL, 32904.
About Brookdale West Melbourne
Brookdale West Melbourne sits on one floor, so there aren't any stairs to worry about or elevators to find, which really helps residents move around more safely and keeps things simple, and the place keeps people with memory loss or a history of wandering safer by using secured doors and bracelets with alarms, all of which makes it less likely for someone to leave without staff knowing. The memory care section stands alone in a purpose-built building where people with Alzheimer's or dementia get care from staff trained to handle behaviors and memory problems, and folks who might try to leave or sometimes act out physically can be accepted and supervised. Someone's awake and working on-site 24/7, including nurses, medication care managers, and medication technicians, and outside healthcare pros like speech therapists, occupational and physical therapists, nurses, podiatrists, and dentists visit regularly, making it simpler for residents to get the help they need, whether it's for basic care, monitoring health issues like diabetes, or extra things like therapy. There's support for everything from activities of daily living like bathing, eating, or getting dressed, to mobility help with standby assistance and mechanical lifts, and residents with bowel or bladder incontinence get reminders or help. In severe cases, behavioral care and dementia specialists step in, and the place is set up so residents can keep living there, even when their care needs increase, which means families don't have to worry about moving a loved one as conditions change. The building has wheelchair access throughout, inside and out, and showers suit people with limited mobility, plus there are gardens, patios, a courtyard with walking paths, and places to sit outside, so people can enjoy some fresh air or just watch the birds. There's a beautician and barber onsite, sun rooms for reading, and both indoor and outdoor common rooms where people can join activities like chair yoga, stretching, art classes, gardening, music, brain games, cooking, karaoke, wine tasting, and even intergenerational events with younger folks. There's a full-time activity director planning events and live well programs, and residents can try programs focused on their interests or needs, including memory-focused therapies or counseling. All meals come from a chef and are served restaurant-style in the main dining room, but there's a private room for celebrations and they provide kosher or vegetarian food if needed, plus guest meals for visiting family, and snacks. Studio and semi-private rooms have in-unit cable TV, Wi-Fi, and help if there's an emergency, thanks to personal call systems and alert staff around the clock. Laundry and linen service keep things fresh and clean, while housekeeping keeps personal spaces tidy and does laundry or changes towels. Staff bring residents to meals or activities if they need escorting, and someone's always close by for help, day or night. People can have cats or dogs, and pet care services are there, with special pet activities too. Secure gates and safety tech like alarmed bracelets protect people who might wander, and transportation is offered for errands, shopping, or outings in the community. Brookdale West Melbourne's known for having helpful, joyful staff who make it feel like a comfortable, welcoming place and it's won awards like Best of Senior Living and Best of Senior Living All Star, which families have noticed. Licensing checks happen every six months, and it's a verified community with high marks for activities-residents get to take part in things that keep them thinking, moving, and socializing, whether they're joining a club, learning something new, or enjoying quiet time in a sun room or garden. Brookdale West Melbourne offers all the main levels of care, including independent living for active seniors, assisted living for folks who need help, skilled nursing for medical needs, and memory care, plus hospice and respite care for families who need extra support. At-home care and counseling are also available, and signature programs keep residents as engaged as they want to be. Families can choose from different room types and care levels, and fees go up based on how much help a resident needs, so someone who needs just a little bit or quite a lot can stay in the same friendly community as their needs change.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale West Melbourne offers competitive pricing, with rates starting at a cost of $2,895 per month.
Brookdale West Melbourne offers independent living, assisted living, and memory care.
There are 37 photos of Brookdale West Melbourne on Mirador.
Yes, Brookdale West Melbourne allows residents to age in place and adjust their level of care as needed.
The full address for this community is 7199 Greenboro Dr, West Melbourne, FL 32904.
No, Brookdale West Melbourne does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Found no deficiencies identified during the survey conducted on 2025-02-26.
26 Feb 2025Monitor
26 Feb 2025Monitor
Found no deficiencies identified during the survey conducted on 2025-02-26.
16 Dec 2024Complaint
16 Dec 2024Complaint
Investigated a complaint and found the cited deficiencies corrected.
28 Oct 2024Complaint
28 Oct 2024Complaint
Investigated a complaint and identified deficiencies in resident supervision and in maintaining the physical environment.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
14 Oct 2024Complaint
14 Oct 2024Complaint
Observed that deficiencies were corrected during a follow-up verification.
26 Aug 2024Complaint
26 Aug 2024Complaint
The findings showed deficiencies in admission decisions and continued residency, failure to timely update health assessments, and inadequate documentation of resident rights and care processes.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
18 Jun 2024Complaint
18 Jun 2024Complaint
Cited deficiencies in adverse incident reporting timelines and in infection-control procedures.
Determined that previously identified deficiencies were corrected during a follow-up visit. No new deficiencies cited.
18 Apr 2024Standard
18 Apr 2024Standard
Identified failures to complete and document required background screenings for staff, including unlisted personnel not on the roster and related roster deficiencies.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
CZ814BACKGROUND SCREENING CLEARINGHOUSE
CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
26 Mar 2024Standard
26 Mar 2024Standard
Found deficiencies corrected during the revisit.
08 Feb 2024Standard
08 Feb 2024Standard
Identified deficiencies in staffing documentation, background screening compliance, and physical environment safety.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
CZ814BACKGROUND SCREENING CLEARINGHOUSE
30 Oct 2023Complaint
30 Oct 2023Complaint
Investigated complaints and found the deficiency corrected during the survey.
06 Sept 2023Complaint
06 Sept 2023Complaint
Investigated and identified deficiencies in daily resident supervision and in notifying physicians and family about changes in condition; evidence of a resident elopement in memory care.
A0025RESIDENT CARE - SUPERVISION
19 Jun 2023Complaint
19 Jun 2023Complaint
Identified deficiencies in resident care standards, including inadequate supervision and missing documentation of resident risks and health events, with multiple unwitnessed incidents and gaps in care plans.
A0025RESIDENT CARE - SUPERVISION
26 Sept 2022Monitor
26 Sept 2022Monitor
Found no deficiencies identified during a generator monitoring survey conducted on 2022-09-26.
26 Sept 2022Monitor
26 Sept 2022Monitor
Found no deficiencies identified during the visit.
14 Sept 2022Complaint
14 Sept 2022Complaint
Investigated a prior complaint and found the deficiency corrected at the time of the survey.
07 Jul 2022Standard
07 Jul 2022Standard
Concluded deficiencies from a biennial survey were corrected during the follow-up visit.
28 Jun 2022Complaint
28 Jun 2022Complaint
Investigated a complaint about resident safety and supervision; identified deficiencies related to ongoing monitoring and elopement risk.
Class 2A0025RESIDENT CARE - SUPERVISION
A0008ADMISSIONS - HEALTH ASSESSMENT
04 May 2022Standard
04 May 2022Standard
Documented multiple deficiencies related to staff training and orientation, background screening of staff, and resident-related contracts and policies. Several records were not maintained as required and staff training and orientation requirements were not fully met.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0167RESIDENT CONTRACTS
CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
26 Jan 2022Complaint
26 Jan 2022Complaint
Identified deficiencies in staff training and recordkeeping, including missing core training, incomplete certificates, and lack of required one-time education and in-service training.
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
29 Nov 2021
29 Nov 2021
Investigated a Limited Nursing Service monitoring issue; found the deficiency corrected after a desk review.
20 Oct 2021
20 Oct 2021
Found no deficiencies.
A0086TRAINING - ADRD
02 Sept 2021Expansion
02 Sept 2021Expansion
Identified deficiencies in staffing standards and staff training requirements, including missing documentation from new hires and insufficient ADRD and continuing education for staff.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0086TRAINING - ADRD
A0008ADMISSIONS - HEALTH ASSESSMENT
20 Jul 2021Monitor
20 Jul 2021Monitor
Investigated an infection control monitoring deficiency; the deficiency was corrected during the visit.
A0001DEFINITIONS
26 May 2021Monitor
26 May 2021Monitor
The assessors found deficiencies in the handling of resident rights and the content of admission materials, including missing written house rules and failure to provide required rights information to residents.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
10 Nov 2020Complaint
10 Nov 2020Complaint
Found no deficiencies. A complaint investigation conducted on 11/10/20 identified no deficiencies.
04 Nov 2020Standard
04 Nov 2020Standard
Identified deficiencies during a desk re-licensure review were corrected during the visit on 11/3–11/4/2020.
23 Sept 2020Standard
23 Sept 2020Standard
Concluded no deficiencies were found during the visit.
09 Sept 2020Standard
09 Sept 2020Standard
Identified multiple deficiencies in staffing, training, and background screening processes during the review.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0083TRAINING - FIRST AID AND CPR
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0181EMERGENCY PLAN APPROVAL
Class 4CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
29 Jul 2020Complaint
29 Jul 2020Complaint
Investigated a complaint and found no deficiencies.
10 Mar 2020Complaint
10 Mar 2020Complaint
Concluded no deficiencies after desk review of a complaint investigation. Found compliance as of 2020-03-06.
13 Feb 2020Complaint
13 Feb 2020Complaint
Investigated a complaint and found that deficiencies were corrected during the follow-up visit.
29 Jan 2020Standard
29 Jan 2020Standard
Identified deficiencies in staff training and orientation, background checks, emergency planning, and resident care documentation.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0085TRAINING - NUTRITION & FOOD SERVICE
Class 3A0086TRAINING - ADRD
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0160RECORDS - FACILITY
Class 3A0181EMERGENCY PLAN APPROVAL
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
Class 4CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
Class 4CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
A0001DEFINITIONS
CZ817MINIMUM LICENSURE REQUIREMENT - INFORM AHCA
08 Jan 2020Complaint
08 Jan 2020Complaint
Investigated the provider for electronic reporting of adverse incidents; found a deficiency for not submitting required reports within the specified timeframes.
Found no deficiencies. A revisit to a complaint investigation conducted on 1/8/20 showed no deficiencies.
19 Dec 2019Complaint
19 Dec 2019Complaint
Found deficiencies in administrator competency testing/training requirements and in maintaining current staff Background Screening Clearinghouse records.
Class 3A0077STAFFING STANDARDS - ADMINISTRATORS
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
20 Nov 2019Complaint
20 Nov 2019Complaint
The agency identified multiple deficiencies related to background screening requirements and staffing standards, including failures to maintain proper clearance through the background screening clearinghouse and to document staff screenings and health-related requirements.
Class 3A0077STAFFING STANDARDS - ADMINISTRATORS
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
Class 4CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
06 Nov 2019Complaint
06 Nov 2019Complaint
Found deficiencies in background screening, personnel records, and adverse incident reporting; some deficiencies remained uncorrected.
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
Class 4CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
16 Sept 2019Complaint
16 Sept 2019Complaint
Identified deficiencies related to background screening, staffing levels, and staff training/orientation during a complaint/onsite review. The findings show missing or incomplete background checks, inadequate supervision, and insufficient staff training as required by state rules.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 4CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
30 Aug 2019
30 Aug 2019
Found no deficiencies.
15 Aug 2019Complaint
15 Aug 2019Complaint
Identified deficiencies in health records, resident health assessments, staffing compliance, and adverse incident reporting.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
A0085TRAINING - NUTRITION & FOOD SERVICE
A0089ALZHEIMER'S/OTHER DISORDERS - SPECIAL CARE
10 Jan 2019Complaint
10 Jan 2019Complaint
Found no deficiencies during a revisit of a prior complaint investigation.
05 Nov 2018Complaint
05 Nov 2018Complaint
Investigated a complaint and found deficiencies in supervision and resident care, including inappropriate behavior among residents and failure to notify responsible parties.
Class 2A0025RESIDENT CARE - SUPERVISION
30 Aug 2018Monitor
30 Aug 2018Monitor
Investigated a monitoring visit and found no deficiencies.
26 Jul 2018Standard
26 Jul 2018Standard
Investigated a relicensure survey with limited nursing services. Found no deficiencies at the time of the review.
25 Jul 2018Standard
25 Jul 2018Standard
Found no deficiencies during the relicensure review.
03 Jul 2018Standard
03 Jul 2018Standard
Investigated deficiencies identified at the provider related to food service supervision, emergency plan approval, and living environment; deficiencies remained uncorrected.
21 Jun 2018Standard
21 Jun 2018Standard
Identified a deficiency remained uncorrected due to no approval letter for the Comprehensive Emergency Management Plan from the local emergency management agency.
A0181EMERGENCY PLAN APPROVAL
23 May 2018Standard
23 May 2018Standard
Found three deficiencies remained uncorrected and one corrected during a revisit, involving food service training, emergency plan approval, and the facility environment.
16 Apr 2018Standard
16 Apr 2018Standard
Found deficiencies in the physical environment, emergency planning, and staff training records, including dirty carpeting and unsafe conditions, failure to file the emergency plan, and incomplete staff training documentation.
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0181EMERGENCY PLAN APPROVAL
02 Apr 2018Standard
02 Apr 2018Standard
Investigated deficiencies were found in multiple areas and several remained uncorrected, including health assessments, medication records, staffing, training, environment, emergency planning, and dietary services.
A0008ADMISSIONS - HEALTH ASSESSMENT
A0032RESIDENT CARE - ELOPEMENT STANDARDS
A0054MEDICATION - RECORDS
A0056MEDICATION - LABELING AND ORDERS
A0078STAFFING STANDARDS - STAFF
A0093FOOD SERVICE - DIETARY STANDARDS
A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
A0181EMERGENCY PLAN APPROVAL
AZ814BACKGROUND SCREENING CLEARINGHOUSE
16 Jan 2018Complaint
16 Jan 2018Complaint
Investigated a complaint and found no deficiencies at the time of the visit.
08 Jan 2018Standard
08 Jan 2018Standard
Investigated a licensing visit that found deficiencies across medication administration, resident care procedures, staff training, and recordkeeping.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0054MEDICATION - RECORDS
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0086TRAINING - ADRD
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 4A0161RECORDS - STAFF
Class 3A0162RECORDS - RESIDENT
Class 3A0181EMERGENCY PLAN APPROVAL
Class 3AN277LNS - RESIDENT CARE STANDARDS
Class 3AN278LNS - RECORDS
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
Class 4CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
E0309STAFFING REQUIREMENTS
17 Oct 2017
17 Oct 2017
Found no deficiencies during a follow-up monitoring visit for Limited Nursing Services.
23 Aug 2017Monitor
23 Aug 2017Monitor
Found failures to maintain complete staff records and to ensure required trainings were completed for a sampled employee.
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0161RECORDS - STAFF
A0074STAFFING STANDARDS - PERSONNEL FILE (BGS)
17 Aug 2017Complaint
17 Aug 2017Complaint
Investigated a complaint; no deficiencies were found during the revisit.
01 Aug 2017Standard
01 Aug 2017Standard
Investigated a complaint and found no deficiencies at the time of the visit.
05 Jun 2017
05 Jun 2017
Found no deficiencies during the limited nursing services monitoring survey.
30 May 2017Complaint
30 May 2017Complaint
Found deficiencies in resident rights and facility procedures, including safety concerns for residents and failure to report suspicions.
Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
24 Apr 2017
24 Apr 2017
Identified deficiencies during a monitoring survey conducted on 2017-04-24.
23 Mar 2017Monitor
23 Mar 2017Monitor
Identified deficiencies in staff training, personnel records, and documentation during a monitoring visit.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 4A0091TRAINING - DOCUMENTATION & MONITORING
Class 4A0161RECORDS - STAFF
02 Mar 2017Standard
02 Mar 2017Standard
Found no deficiencies during a follow-up licensing visit.
27 Dec 2016Monitor
27 Dec 2016Monitor
Investigated deficiencies in resident care supervision and in staff health examinations.
Class 3A0007ADMISSIONS - CRITERIA
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0078STAFFING STANDARDS - STAFF
29 Jul 2016Standard
29 Jul 2016Standard
Identified deficiencies in the physical environment due to stained carpet in common areas that was not cleaned or replaced.
26 Apr 2016Standard
26 Apr 2016Standard
Identified deficiencies in the physical environment that could impact safety, including dirty vents, peeling paint, and stained carpet.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
15 Mar 2016Standard
15 Mar 2016Standard
Identified deficiencies in licensure standards and noted corrections completed.
A0078STAFFING STANDARDS - STAFF
A0081TRAINING - STAFF IN-SERVICE
A0162RECORDS - RESIDENT
24 Sept 2015Complaint
24 Sept 2015Complaint
Identified inadequate supervision that allowed aggressive behavior and elopement risk among residents. The finding is classified as a supervision deficiency.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
21 Sept 2015Complaint
21 Sept 2015Complaint
Found deficiencies in the physical plant affecting safe living conditions, including unrepaired ceiling tiles and damaged closet doors.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
26 Aug 2015
26 Aug 2015
The revisit found that previously cited deficiencies were corrected on the day of the visit, indicating compliance.
A0078STAFFING STANDARDS - STAFF
A0081TRAINING - STAFF IN-SERVICE
A0082TRAINING - HIV/AIDS
A0036INFECTION CONTROL PROCEDURES
A0090TRAINING - DO NOT RESUSCITATE ORDERS
26 Aug 2015
26 Aug 2015
Investigated a license survey revisit and found that previously cited deficiencies were corrected on the day of the revisit.
17 Jun 2015Monitor
17 Jun 2015Monitor
Identified deficiencies in staff training, including missing mandated in-service and ADRD-specific training.
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0086TRAINING - ADRD
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
03 Jun 2015Monitor
03 Jun 2015Monitor
Identified deficiencies in staff health clearances, training, and background screening; several required trainings and screenings were not completed.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0086TRAINING - ADRD
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 4AZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
28 Oct 2014Complaint
28 Oct 2014Complaint
Investigated a complaint survey and found no deficiencies.
21 Jul 2014Complaint
21 Jul 2014Complaint
Investigated and found deficiencies in documenting meal substitutions and ensuring staff training was completed.
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 4A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0079STAFFING STANDARDS - LEVELS
21 Jul 2014Complaint
21 Jul 2014Complaint
Concluded no deficiencies were identified during a revisit survey.
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 4A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0079STAFFING STANDARDS - LEVELS
21 Jul 2014Complaint
21 Jul 2014Complaint
Found no deficiencies identified during the revisit survey.
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 4A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0079STAFFING STANDARDS - LEVELS
A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
21 Jul 2014Complaint
21 Jul 2014Complaint
Identified deficiencies in admissions oversight, resident supervision, and staffing that affected safety and quality of care. The deficiencies indicate concerns with resident placement, care adequacy, and staffing levels.
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 4A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0079STAFFING STANDARDS - LEVELS
02 Jun 2014Standard
02 Jun 2014Standard
Concluded the biennial re-licensure survey found no deficiencies.
19 Feb 2014Standard
19 Feb 2014Standard
Revisited the site and found no deficiencies.
A0078STAFFING STANDARDS - STAFF
A0083TRAINING - FIRST AID AND CPR
A0093FOOD SERVICE - DIETARY STANDARDS
18 Feb 2014Complaint
18 Feb 2014Complaint
Investigated a complaint; found no deficiencies at the time of the review, with previously cited deficiencies corrected on revisit.
09 Jan 2014Complaint
09 Jan 2014Complaint
Identified a deficiency for failing to submit an adverse incident report when theft occurred among residents; records and interviews showed the incident was not reported as required.
Class 4A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
08 Jan 2014Standard
08 Jan 2014Standard
Identified deficiencies in staffing documentation, staff training, and food service. Observed missing health documentation, expired First Aid cards, and meal plan discrepancies.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0083TRAINING - FIRST AID AND CPR
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
10 Jan 2013Monitor
10 Jan 2013Monitor
Found no deficiencies during the LNS monitoring visit.
21 Jun 2012Monitor
21 Jun 2012Monitor
Found no deficiencies during the monitoring visit.
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