PruittHealth - Richmond

    1227 W Wheeler Pkwy, Augusta, Georgia 30909
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.97·(33)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      3.9
    • Meals

      3.0
    • Amenities

      5.0
    • Value

      1.0

    Pros

    • Compassionate nursing staff
    • Effective physical and occupational therapy
    • Tailored rehabilitation plans
    • Demonstrable therapy-driven recoveries
    • Calming, rehab-focused environment
    • Clean, well-maintained accommodations
    • Welcoming dining and holiday meals
    • Supportive interdisciplinary care meetings
    • Dedicated and engaged therapy team
    • Accessible Director of Nursing
    • Respectful staff–resident interactions
    • Positive staff teamwork and culture

    Cons

    • Understaffing leading to delayed resident assistance
    • Inconsistent nursing-care quality
    • Gaps in clinical communication and documentation
    • Inconsistent management of dietary needs
    • Incontinence-care delays and supply shortages
    • Cleanliness and odor concerns in common areas
    • Transfer and transport safety process gaps
    • Variable administrative responsiveness
    • Medication and clinical-incident response inconsistencies

    Summary of reviews

    The reviews present a mixed picture of the facility, with a clear division between rehabilitation strengths and operational weaknesses in long-term care. On the positive side, many accounts emphasize a strong therapy program: knowledgeable physical and occupational therapists, individualized treatment plans, and measurable improvements in mobility and function. Families report a calming, rehab-focused environment that supports recovery, with examples of quick recoveries and positive interdisciplinary care meetings involving nurses, therapists, and social work.

    Nursing and day-to-day personal care show more variability. Several reviews describe timely, compassionate care from particular nurses and praise for an available Director of Nursing who intervened effectively. Conversely, other accounts describe delayed assistance with basic needs, inconsistent bathing and incontinence-care practices, and supply shortages that affected routine care. These differences suggest inconsistent staffing levels or uneven staff training/coverage across shifts.

    Dining and nutrition are similarly mixed. Holiday and communal meals are described positively and the facility is noted for welcoming dining experiences. At the same time, there are concerns about dietary management for residents with specific needs; examples include inappropriate carbohydrate content for diabetic diets and inconsistencies in meal delivery. This points to gaps in meal planning and monitoring for medically prescribed diets.

    Facility condition and atmosphere receive both praise and critique. Multiple reviewers cite clean, well-maintained accommodations and a pleasant overall atmosphere, while others note cleanliness and odor concerns in some common areas and carpeting. Transport and transfer practices also drew attention; some accounts raise concerns about safety procedures during resident transport and forgotten assistive supports, indicating opportunity to strengthen transfer protocols and checklists.

    Management and communication emerge as an important theme. Several families commend specific staff members, strong teamwork, and effective therapy leadership; others describe variable administrative responsiveness and difficulties obtaining clear clinical documentation or timely updates. There are also individual, serious clinical-incident concerns cited in a small number of reviews that highlight the need for more consistent clinical-incident response processes and family communication pathways. Overall, prospective residents and families should weigh the facility's strong rehabilitation capabilities and dedicated therapy staff against documented operational weaknesses—notably staffing consistency, care responsiveness, dietary management, and communication—when considering placement or planning oversight and follow-up care.

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    PruittHealth - Richmond is located at 1227 W Wheeler Pkwy, Augusta, Georgia, 30909.

    About PruittHealth - Richmond

    PruittHealth - Richmond sits a little under three miles outside of Martinez, Georgia, in Augusta, and has a capacity of 100 certified beds with about 85 residents on average each day and, you know, it's not small by any means, so you tend to see a range of folks coming in for different reasons, whether it's skilled nursing for those who need more help, extended care for long stays, or short-term rehabilitation for those just passing through between the hospital and home, and the facility, which used to be called Piedmont Extended Care Kentwood, takes Medicare and Medicaid and operates as a for-profit limited liability company owned mostly by United Health Services of Georgia, Neil Pruitt, and Uhs Pruitt Holdings, and it's part of the PruittHealth group. The building has both private and semi-private rooms, including companion layouts, all with things like private bathrooms, cable TV, kitchenette spaces, air conditioning, and Wi-Fi, and the staff tries to make the place feel warm and homely, with support for personal care like bathing and dressing and a 24-hour call system, so there's someone nearby if help's needed, and about 3.8 nurse hours per resident per day, but the nurse turnover rate of 59.6% is something to keep in mind.

    People looking for activities will find community-sponsored programs, scheduled daily activities, movie nights, arts and music rooms, outdoor events, fitness programs, a library, a game room, and walking paths, plus the place is set up to be welcoming with lounges, a garden, activity spaces, and outdoor common areas, so there's plenty for residents to do if they want. Dining includes a restaurant-style dining room, special diets for diabetes or allergies when needed, and chef-prepared meals available throughout the day. In terms of care, PruittHealth - Richmond offers skilled nursing with both 12-16 hour coverage and a round-the-clock response, intermediate care for those who need daily attention, hospice services, wound care, pain management, and therapy with a focus on rehab, especially after hospital stays, and there's housekeeping, laundry, move-in help, and support for families as well.

    The facility has a history of 16 total deficiencies in inspection reports, which include administrative problems like not submitting accurate staffing information to CMS, two infection-related issues, and some trouble with nutrition and dietary standards, like not always getting food from approved places or serving it right, and there's also been times they didn't do accurate health assessments or care planning for residents, so families looking at their inspection history might see those notes. Despite these points, PruittHealth - Richmond holds a four-star rating in the federal nursing home system and holds the spot as the sixth-highest rated community in Augusta, with an average rating of 7.1 out of 10, and it continues to be a place with various care options, a busy activities calendar, and a structure meant to support people's changing needs as they age.

    People often ask...

    PruittHealth - Richmond offers assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 18 photos of PruittHealth - Richmond on Mirador.

    Yes, PruittHealth - Richmond allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1227 W Wheeler Pkwy, Augusta, Georgia 30909.

    No, PruittHealth - Richmond does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of PruittHealth - Richmond. The information above has not been verified or approved by the owner or operator. For exact information, please contact PruittHealth - Richmond directly. There is no cost for this service. We are compensated by the community you select.

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