Reviews present a mixed picture of care at Liberty Village of Freeport. Positive accounts describe compassionate CNAs who understand older adults, nursing staff attentive to medications, and helpful support during recovery and rehabilitation. One family member said the care helped them feel more secure and spend quality time with their mother. Other feedback raises concerns about delays in responding to a resident’s request for assistance, so responsiveness appears less consistent across the experiences shared.
Comments about staff and communication also vary. Some reviewers praise staff as helpful and resourceful, while others describe interactions with staff or admissions as discourteous and family communication as difficult. One prospective family member had trouble reaching the appropriate staff after repeated calls, and another reported concerns about the tone and handling of phone inquiries. A nurse on the floor was described as helpful, suggesting experiences may differ by staff member or department.
The facility received positive comments for cleanliness and room quality. One reviewer, however, noted that regular room phones and wall clocks were not provided. Activities are available, and financial counseling and hospice support were also described positively. Dining feedback is limited: one reviewer relayed an unfavorable impression of the food, but the comment was secondhand, so the reviews provide little detail about meal quality overall.
Overall, the feedback highlights favorable experiences with clinical and direct care, cleanliness, and supportive services, alongside recurring concerns about communication and courtesy and an isolated concern about timely assistance. The small set of reviews offers conflicting impressions, so families may wish to ask about response procedures, staff communication practices, room amenities, and current dining options when evaluating the facility.
