Bickford of Greenwood

Bickford of Greenwood elicits strong, polarized impressions. Many families and residents describe a warm, homelike atmosphere, with staff who build relationships, engage residents in activities, and provide attentive, hospitality-oriented service. The physical environment, including decorative stonework, courtyards, bistro-style dining, and a salon, is frequently praised; reviewers note a clean, well-maintained facility with apartment-style units that include kitchenettes and small, social common areas. Activity programming and amenities are a clear strength: residents frequently encounter varied options such as music and group sing-alongs, exercise and craft programs, bus outings, restaurant-style meals, and special touches like homemade ice cream and themed events.

Clinical care and operational consistency are areas with mixed feedback and recurring concerns. Multiple accounts point to limitations in clinical oversight — including constrained physician access, reliance on an off-site NP with infrequent rounds, and limited RN coverage — which families say contributed to delayed assessments and diagnostic imaging in some cases. Reviewers raised concerns about infection-control practices, including mention of a scabies outbreak and associated handling, and about medication-management processes and pharmacy delays. Several narratives emphasize that the community may not be well suited for residents who require higher-acuity medical management or rapid clinical responsiveness.

Staffing and responsiveness show a split pattern: many reviewers describe compassionate, thoughtful caregivers and staff who make residents feel at home, while others report chronic understaffing, long call-light response times, inconsistent completion of routine personal-care tasks (for example, bathing and grooming schedules), and high turnover that can affect continuity. Communication and follow-through from nursing and management are noted as inconsistent; families described delays in answering questions, missed notifications, and gaps between planned care and implementation.

Dining, activities, and amenities are strengths for social engagement and quality of life. The dining model is characterized by restaurant-style service and a varied menu; rehabilitation and therapy services are available on-site; and the activity calendar includes frequent social, spiritual, and recreational offerings. The small scale and design elements contribute to a home-like feel that many families find comforting. However, some residents and families find apartment sizes compact relative to expectations, and pricing is frequently cited as higher than alternatives, with limited or no Medicare/Medicaid acceptance and private-pay orientation.

Management and policy themes are mixed. Positive descriptions of engaged leadership and supportive administrators appear alongside serious operational concerns: allegations of theft and privacy breaches, financial disputes over deposits and refunds, and inconsistent enforcement of policies. These issues, combined with infection-control and staffing concerns, suggest variability in administrative responsiveness depending on the situation.

For prospective residents and families: Bickford of Greenwood offers a well-appointed, activity-rich, and social environment that many residents and visitors find comforting and engaging. Those priorities—amenities, social programming, and a small, home-like culture—are clear strengths. Families seeking placement for individuals with significant or unstable medical needs should probe clinical staffing levels, on-call physician availability, infection-control protocols, medication and pharmacy processes, and the facility's financial/admissions policies during a tour. Asking for specifics on RN coverage, response-time metrics, recent infection-control actions, and documentation of any administrative incidents will help evaluate whether the community's operational practices align with a prospective resident's clinical and safety needs.

Location

Bickford of Greenwood is located at 3021 Stella St, Greenwood, IN, 46143.

About Bickford of Greenwood

Bickford of Greenwood is a senior living community that offers assisted living, independent living, memory care for Alzheimer's and dementia, and skilled nursing services, and while there isn't a lot of public information about the facility itself, there are several concrete facts worth knowing, and the community covers a mix of care levels so residents can age in place, with studio memory care rooms costing around $4,106 and community fees and extra charges for certain services. The building has both indoor and outdoor common areas for socializing, as well as wheelchair-accessible showers and full tubs, and residents benefit from maintenance-free living with housekeeping, laundry, and home maintenance handled by staff. Folks who live here get three meals a day made from scratch at the Bread Basket Scratch Kitchen, along with restaurant-style dining, room service, and options for guests, and special diets are accommodated, including gluten-free, low or no sodium, vegetarian and vegan, low or no sugar, and kosher meals. There's a pet-friendly policy, including help with feeding, walks, and litter box care, plus pet programs, so residents can have a dog or cat with them, and the staff facilitate trips and transport for shopping, activities, and medical appointments, usually for a fee. A full-time activity director organizes exercise sessions, arts, gardening, guitar music, happy hour, and more, while devotional services and spiritual care come through partnerships with MarketPlace Chaplains, and scheduled offsite services are also provided.

The memory care area is in a secure, purpose-built building with an alert system on residents' bracelets to prevent wandering and exit-seeking, and the staff are specially trained in dementia care, including how to supervise residents with aggressive behavior, physical acting out, or who are at risk for wandering. Medical support is available from an on-site nurse, a doctor on call, RNs and LPNs who stay awake 24/7, and a rotating group of health professionals including a visitation nurse, podiatrist, dentist, physical, occupational, and speech therapists, plus on-site primary care and access to hospice and respite care. The community handles diabetes management including insulin, supports those with incontinence, and can offer non-ambulatory help using lifts or one- or two-person transfers, alongside reminders for daily activities like grooming and toileting. Each resident has an individualized care plan, and the interdisciplinary care team uses an integrated health records system and the nationally recognized HigherPath senior health model to track care and help with proactive interventions. There's a strong focus on safety and monitoring, with a computerized wander alert system and outcome-focused technology to manage residents' health needs, plus routine medication management even for those who take several pills a day.

Social connections remain important, so there's a vibrant calendar of activities and outings, and the community culture is described as supportive, helpful, and friendly, with resident satisfaction rates reportedly twice the industry average. Beautician services are offered on site. Ample amenities make it a comfortable setting for seniors needing light, medium, or heavy care, and the facility helps people with increasing needs stay in the same place, whether they need assisted living, memory support, skilled care, or independent living. Residents can park on site, there is Wi-Fi throughout, and devotional and social gatherings keep folks mentally sharp and emotionally connected. The staff at Bickford of Greenwood are present around the clock to ensure safety, comfort, and a dignified lifestyle for each resident, and the community aims to deliver personalized help while allowing people to keep as much independence as possible.

About Bickford Senior Living

Bickford of Greenwood is managed by Bickford Senior Living.

Bickford Senior Living was founded in 1991 by Don and Judie Eby when they were unable to find quality assisted living care for Don's mother, Mary Bickford, who was diagnosed with Alzheimer's disease. The company opened its first facility in November 1992 in Kansas, becoming one of the state's first assisted living residences. Headquartered in Olathe, Kansas, Bickford remains a family-owned and operated business committed to serving families with compassionate care for over three decades. Today, Bickford Senior Living operates approximately 54-61 communities across 10 states, including Illinois, Indiana, Iowa, Kansas, Michigan, Missouri, Nebraska, Ohio, Virginia, and Georgia.

People often ask...

Bickford of Greenwood offers assisted living and memory care.

There are 47 photos of Bickford of Greenwood on Mirador.

The full address for this community is 3021 Stella St, Greenwood, IN 46143.

No, Bickford of Greenwood does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Safety & Compliance

In Indiana, the Department of Health licenses residential and long-term care facilities through relicensure surveys and complaint investigations.

License number	26-012938-1
Status	Active
Facility type	Residential Care Facility
Capacity	82 residents
Licensee	JAMIE LANGHANS
Effective	March 1st, 2026
Expires	February 28th, 2027

Inspection Reports

Reports

Citations

Complaints

Years

03 Sept 2026Complaint		03 Sept 2026Complaint Investigated intake 471121 and found no deficiencies.
01 Jun 2026Complaint		01 Jun 2026Complaint Found incomplete medication administration documentation for two residents and missing physician notification after a resident's death. Also noted documentation gaps in incident reporting and notifications. 410 IAC 16.2-5-4(e)(3)Health Services – Deficiency 410 IAC 16.2-5-8.1(j)(1-3)Clinical Records – Noncompliance
02 Apr 2026Licensure		02 Apr 2026Licensure Identified deficiencies in sanitation, food safety, and infection control, including unlocked hazardous material storage, hair not covered in the kitchen, and missing annual health statements for residents. 410 IAC 16.2-5-1.5(e)(1-4)Sanitation and Safety Standards 410 IAC 16.2-5-5.1(f)Food and Nutritional Services 410 IAC 16.2-5-12(d)Infection Control
25 Nov 2025Complaint		25 Nov 2025Complaint Found no deficiencies cited after investigating Intake 466039.
21 Aug 2025Complaint		21 Aug 2025Complaint Investigated the complaint and found no deficiencies related to the allegations.
03 Jun 2025Revisit		03 Jun 2025Revisit Verified no deficiencies were found following the complaint investigation.
01 May 2025Complaint		01 May 2025Complaint Investigated a complaint and found that a resident did not receive physician-prescribed medications as ordered, resulting in hospitalization. 410 IAC 16.2-5-4(e)(1)Health Services - Offense
01 May 2025Revisit		01 May 2025Revisit Verified compliance with applicable regulations following a post-survey follow-up addressing a complaint.
11 Mar 2025Complaint		11 Mar 2025Complaint Identified several deficiencies: failure to notify a physician of condition changes, a resident elopement risking neglect, insufficient First Aid coverage on shifts, and missing annual health statements for residents. 410 IAC 16.2-5-1.2(k)(1-2)Residents’ Rights – Deficiency 410 IAC 16.2-5-1.4(b)Residents’ Rights – Offense —First Aid and CPR Certification Coverage 410 IAC 16.2-5-12(d)Infection Control – Noncompliance
30 Sept 2024Revisit		30 Sept 2024Revisit Found no deficiencies after the follow-up visit. The review confirmed compliance with applicable requirements.
09 Aug 2024Complaint		09 Aug 2024Complaint Investigated abuse allegations on the memory care unit and found violations of residents' rights and reporting requirements. 410 IAC 16.2-5-1.2(v)(1-6)Residents' Rights - Offense 410 IAC 16.2-5-1.3(g)(1-6)Administration and Management - Deficiency (g)
08 Jul 2024Complaint		08 Jul 2024Complaint Investigated a complaint and found no deficiencies related to the allegations.
25 Apr 2024Revisit		25 Apr 2024Revisit Found no deficiencies.
06 Mar 2024Complaint		06 Mar 2024Complaint Investigated multiple deficiencies across operations, including inaccessible survey records, safety drill gaps, incomplete personnel files, missing staff certifications, unsecured hazardous materials, unvaccinated pets, and unsigned service plans. 410 IAC 16.2-5-1.2(p)Residents' Rights - Noncompliance 410 IAC 16.2-5-1.3(i)(1-2)Administration and Management - Noncompliance 410 IAC 16.2-5-1.4(a)Personnel - Noncompliance 410 IAC 16.2-5-1.4(f)(1-4)Personnel - Deficiency 410 IAC 16.2-5-1.4(b)Personnel - Deficiency 410 IAC 16.2-5-1.5(h)Sanitation & Safety Standards - Noncompliance 410 IAC 16.2-5-1.5(e)(1-5)Sanitation & Safety Standards - Deficiency 410 IAC 16.2-5-2(e)(1-5)Evaluation - Deficiency
18 Jan 2024Complaint		18 Jan 2024Complaint Found no deficiencies. The complaints were reviewed and no deficiencies related to the allegations were cited.
21 Sept 2023Complaint		21 Sept 2023Complaint Found that a cognitively impaired resident exited a secured unit without staff knowledge, resulting in a neglect-related violation of residents' rights. 410 IAC 16.2-5-1.2(v)(1-6)Residents’ Rights - Offense
05 Sept 2023Complaint		05 Sept 2023Complaint Identified that prescribed medications were not available for a resident after transfer from another facility, revealing gaps in pharmaceutical services. 410 IAC 16.2-5-6(c)(1)Pharmaceutical Services - Noncompliance
19 Apr 2023Licensure		19 Apr 2023Licensure Identified deficiencies in fire drill compliance and in maintaining personnel records. 410 IAC 16.2-5-1.3(i)(1-2)Administration and Management 410 IAC 16.2-5-1.4(h)(1-10)Personnel
28 Feb 2023Revisit		28 Feb 2023Revisit Verified compliance after a complaint investigation; no deficiencies were cited.
10 Jan 2023Complaint		10 Jan 2023Complaint Investigated a complaint alleging inadequate supervision during an outing; found a resident left during an outing and required hospital contact due to lack of proper supervision. 410 IAC 16.2-5-1.2(v)(1-6)Residents’ Rights - Offense
23 Sept 2022Complaint		23 Sept 2022Complaint Found no deficiencies after reviewing two complaints. The organization was in compliance with the applicable regulation.
23 Aug 2022Follow-Up		23 Aug 2022Follow-Up Investigated a complaint and concluded no deficiencies were found.
13 Jul 2022Complaint		13 Jul 2022Complaint Investigated and found deficiencies in supervision to prevent an elopement and in reporting an elopement to the state authorities. 410 IAC 16.2-5-1.2(v)(1-6)Residents' Rights - Offense 410 IAC 16.2-5-1.3(g)(1-6)Administration and Management - Deficiency
06 May 2022Complaint		06 May 2022Complaint Identified absence of a licensed administrator assigned to oversee daily operations at the site. 410 IAC 16.2-5-1.3(c)(1-2)(d)(1-2)Administration and Management
30 Mar 2022Complaint		30 Mar 2022Complaint Investigated a missing resident incident and found the facility failed to keep a resident safe, resulting in elopement outside the building. 410 IAC 16.2-5-1.2(v)(1-6)Residents' Rights - Offense
01 Feb 2022Licensure		01 Feb 2022Licensure Identified an unsanitary dumpster area with rubbish around the ground and doors left open, posing potential exposure to residents. 410 IAC 16.2-5-1.5(l)Sanitation and Safety Standards - Deficiency

Disclaimer

Mirador Living is not affiliated with the owner or operator(s) of Bickford of Greenwood. The information above has not been verified or approved by the owner or operator. For exact information, please contact Bickford of Greenwood directly. There is no cost for this service. We are compensated by the community you select.