Tioga Community Care Center

    5201 Shreveport Hwy, Pineville, LA, 71360
    3.5 · 11 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Spotless but understaffed and unsafe

    I found the place spotless, freshly remodeled, with pleasant, helpful CNAs, a strong PT dept and knowledgeable nursing staff - the grounds and facilities are well-kept and worthy of consideration. However, I experienced missing belongings, understaffing and slow/no response (4-hour bathroom waits, ignored help requests, canceled appointments, automated phone lines), bland/cold food, and alarming handling/communication - I even saw a deceased person moved through corridors during mealtime and there was COVID exposure. Overall I appreciate the caring team but I distrust the safety and would be cautious.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.55 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.6
    • Meals

      1.3
    • Amenities

      4.5
    • Value

      1.0

    Location

    Map showing location of Tioga Community Care Center

    About Tioga Community Care Center

    Tioga Community Care Center, sometimes called Tioga Manor Nursing Center, sits in Louisiana and is a part of Commcare Corporation, which has run the place since 2018 and holds full ownership, and they've been offering care for seniors since 1994. The care center stays open all day and night, with skilled nurses and healthcare workers providing long-term care, skilled nursing, physical and occupational therapy, and memory care for about 97 residents each day, supporting people right after hospital stays, surgeries, or serious illnesses. People feel comfortable here, with private rooms that have kitchenettes, bathrooms, telephones, air conditioning, cable TV, Wi-Fi, and furniture, and the building holds 154 certified beds. Housekeeping, laundry, move-in help, and family support are included, and staff handle daily needs like bathing, dressing, and medication management, making sure residents get 12-16 hours of nursing care as well as 24-hour supervision and emergency access.

    The dining room serves meals made by a professional chef with food available throughout the day, and they have special options for diabetes or allergies if someone needs that, with table service and plenty of choices. Residents have lots to do, with art rooms, games, community activities, fitness programs, scheduled movie nights, trips out, social events that let families and volunteers join in, library resources, and walking paths outside, along with a community garden and wellness spa. The place supports those who want to keep active or prefer quiet time, providing access to a fitness center, a game room, and refreshments like coffee, soft serve ice cream, and cookies at any time, plus a beauty salon and a café. The nursing home puts a real focus on rehabilitation with a full rehab gym led by skilled therapists, trying to help residents improve and maybe even go home again. There's person-centered care-people can choose when to bathe, get involved in community programs, or relax in outdoor spaces-while also having support for memory problems if needed.

    Tioga Community Care Center falls within a Continuing Care Retirement Community, offering different levels of care including independent living, assisted living, and memory care, so people receive the right type of help as their needs change. They accept both Medicaid and Medicare, which helps with costs. Staff turnover for nurses runs higher than average-about 56% compared to the state's 48%-but, on most days, residents get more nurse hours than the typical facility in Louisiana. Recent inspection reports show 27 total deficiencies, along with one infection-related finding, which is something families might want to ask about. Volunteer programs, arts and music rooms, family-friendly events, and a safe environment with a 24-hour call system highlight their efforts to help everyone feel connected and supported. They earned a Bronze - Commitment to Quality Award, which reflects their attention to quality standards. Hospice services and outreach, as well as community education on senior topics, round out the support offered at this non-profit, so residents, families, and community members can turn here for expert advice, resources, and care when they need it most.

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