Intersect Healthcare of Hancock

    1400 Poplar St, Hancock, MI 49930
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Caring staff, clean welcoming home

    I'm very grateful for the caring, attentive staff and excellent rehab team - they keep me informed and truly prioritize residents' needs. The facility feels like a small, welcoming home: clean, secure, well-equipped, with good food and a pleasant rec room. Management (Dana) is responsive and clearly invested in residents' wellbeing.

    Current/former resident
    Aug 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.20·(15)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.5
    • Meals

      2.5
    • Amenities

      2.5
    • Value

      3.0

    Pros

    • Compassionate, attentive caregiving staff
    • Strong rehabilitation and therapy program
    • Small, family-style facility atmosphere
    • Responsive administration and management
    • Recent capital investments (new van, updated equipment)
    • Secure environment and safety measures
    • Clean, welcoming common areas
    • Flexible, home-like room arrangements
    • Dedicated recreational and social space
    • Proactive family communication
    • Designated outdoor smoking access
    • Generally acceptable meal options

    Cons

    • Staffing shortages and delayed responsiveness
    • Small resident rooms and narrow corridors
    • Aging interior finishes and need for renovation
    • Inconsistent cleanliness and sanitation concerns
    • Variable dining quality
    • High cost of care
    • References to regulatory investigation or serious allegations
    • Inconsistent management responsiveness

    Summary of reviews

    Intersect Healthcare of Hancock presents as a small, family-style facility with several clear strengths alongside notable operational limitations. Many accounts emphasize compassionate, attentive caregiving and a therapy program that family members find effective; reviewers highlight a collaborative rehab team, staff who keep families informed, and flexible room arrangements that contribute to a home-like environment. The facility has made visible investments in resident wellbeing, such as a new 2024 van and updated equipment, and several comments point to a secure environment and welcoming common spaces.

    Care quality appears mixed but leans positive in areas of direct caregiving and therapy. Multiple descriptions commend staff compassion, responsiveness to clinical needs when staffing allows, and proactive communication with families. At the same time, reviewers frequently cite staffing shortages that produce delayed responses to resident needs; this inconsistency in staffing levels and responsiveness is the single most commonly referenced operational weakness and may affect day-to-day service reliability.

    Dining and activities present a varied picture. The facility has a dedicated recreational room and activity space that some residents and families appreciate. Meal quality is described as acceptable by some and in need of improvement by others, indicating variability in dining experience. The facility also permits outdoor smoking access, which may be important for some residents but is a mixed feature depending on individual preferences.

    The physical plant shows contrasts: observers note up-to-date equipment and strong safety measures, yet there are repeated comments about small, hospital-like rooms, narrow hallways, old carpeting, and harsh lighting. These descriptions suggest the building would benefit from targeted renovations to improve resident comfort and accessibility. Cleanliness impressions are also mixed — while some reviewers describe clean, welcoming areas, others raise sanitation and cleanliness concerns in certain parts of the facility.

    Management performance is similarly mixed. The administrator is named positively in several accounts for responsiveness, and management is described as addressing concerns in some cases. However, there are also references to inconsistent management responsiveness and at least one mention of regulatory attention or serious allegations. Those latter references are significant; prospective residents and families should verify the facility's current regulatory status, inspection history, and any corrective-action records.

    In summary, Intersect Healthcare of Hancock shows strengths in individualized caregiving, therapy/rehab services, and a small, familiar atmosphere, supported by recent capital investments and secure equipment. Potential residents and families should weigh these positives against recurring operational concerns: staffing variability and delayed responsiveness, limited physical space and dated finishes, inconsistent cleanliness, variable dining, and the presence of referenced regulatory scrutiny. A thorough on-site tour, review of the most recent state inspection reports, and specific questions about staffing levels and housekeeping protocols are advisable before making a placement decision.

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Intersect Healthcare of Hancock

    Intersect Healthcare of Hancock is located at 1400 Poplar St, Hancock, MI, 49930.

    About Intersect Healthcare of Hancock

    Intersect Healthcare of Hancock sits at 1400 Poplar Street in Hancock, Michigan, and offers a range of care options for seniors, so you'll find independent living for folks who like things simple and maintenance-free, along with assisted living, memory care, skilled nursing, and even respite and hospice care, which is a lot all under one roof, and they've got room for 39 residents, all in private rooms with their own bathrooms, which is good for privacy and comfort. The place also runs what's called "suite assisted living," where memory care and assisted living services come together, and they've got amenities like kitchens, high-speed Wi-Fi, cable TV, and air conditioning in the rooms, with options for both private and semi-private suites, and you can expect daily housekeeping, linen service, and laundry so no one needs to worry about those chores. The facility provides three meals a day, restaurant-style, all put together by a certified dietitian to meet medical needs and special diets, and folks can use the dining room, wellness center, and common areas, like the lounge, gaming room, computer center, fitness room, library, beauty salon, and garden with outdoor courtyard seating, where you might even see blooming magnolia trees in the spring if you catch things just right.

    Staffed by registered nurses, certified nursing assistants, and a range of therapists, the center gives care for stroke recovery, wound care, post-surgical needs like hip and knee replacements, cardiac and oncology support, and offers help with things like bathing, dressing, and managing medication. Their therapy teams do physical, occupational, and speech therapy, sometimes up to seven days a week, and there's a rehab gym with plenty of equipment and even tables for therapy or exercises, so folks working on healing have what they need without going far. There's also a 24-hour skilled nursing staff including registered nurses, a medical director, a social worker, a dietary manager, and a recreational director, as well as leadership like Mark D. Radtke, LNHA, Sarah Buchanan, and Caroline Kakembo RN, MSN, NHA, all making sure things run smoothly. They've got a wound care team, a mental wellness program, and licensed case management and social services if someone needs extra support making decisions.

    Residents with Alzheimer's or dementia are cared for in secure, supervised environments, memory-enhancing activities help keep people engaged, and Nurse Concierge services are available for more personalized needs. The center helps with G-Tube feeding, IV treatments, TPN, chronic condition monitoring, pain management, and offers advanced care for bariatric, cardiac, pulmonary, orthopedic, neurological, and complex medical needs. There's transportation for local appointments-free, too-and planned community activities, resident-run groups, and even day trips when possible, so there's always something to do if someone wants to stay active or social. Safety features include an emergency call system in rooms and 24-hour supervision, and staff work with families on home assessments if someone is getting ready to transition back home. The facility cares for a small number of people, and does all of this quietly, aiming to provide care that's both personal and professional, with most needs covered right inside the building. The Intersect Healthcare company runs several locations across Michigan, with its main offices in Washington, Michigan, and employs more than a thousand people, with a focus on supporting seniors as their care needs change, whether that's independent living, short-term rehab, or long-term skilled nursing.

    People often ask...

    Intersect Healthcare of Hancock offers assisted living, memory care, and skilled nursing.

    There are 20 photos of Intersect Healthcare of Hancock on Mirador.

    The full address for this community is 1400 Poplar St, Hancock, MI 49930.

    No, Intersect Healthcare of Hancock does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Intersect Healthcare of Hancock. The information above has not been verified or approved by the owner or operator. For exact information, please contact Intersect Healthcare of Hancock directly. There is no cost for this service. We are compensated by the community you select.

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