Intersect Healthcare of Hancock

    1400 Poplar St, Hancock, MI 49930
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.25·(16)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.5
    • Meals

      2.5
    • Amenities

      2.5
    • Value

      3.0

    Pros

    • Compassionate, friendly staff and respectful resident care
    • Attentive therapy team and individualized rehabilitation planning
    • Family communication and supportive teamwork among caregivers
    • Responsive administration and attention to concerns
    • Welcoming, family-oriented atmosphere
    • Recreational space for music, games, and family visits
    • Secure controlled-access entry
    • Resident transportation for medical appointments and leisure outings
    • Outdoor smoking access for residents who prefer it
    • Clean, welcoming environment described by some reviewers

    Cons

    • Staffing capacity and call-response consistency
    • Compact rooms and narrow hallways
    • Aging interior finishes and renovation needs
    • Variable meal quality
    • Inconsistent environmental and resident-room cleanliness
    • Affordability concerns

    Summary of reviews

    Overall, reviews describe a caring staff and a rehabilitation-focused environment. Families and visitors praised staff across nursing, aide, dietary, housekeeping, activities, and administration roles for being friendly, attentive, and supportive. Several comments also highlighted clear family communication and teamwork. One visitor, however, raised concerns about staffing coverage and delays in responding to resident call signals. This contrasts with other accounts of attentive care, but suggests that response times may not feel consistent to every family.

    Rehabilitation is a prominent strength in the reviews. The therapy team was praised for helping residents work toward returning home or maintaining their abilities, and one visitor considered the equipment safe and up to date. The facility is also described as having a recreational room used for music, games, snacks, and family visits. A family-oriented atmosphere, outdoor smoking access for residents who prefer it, and a new vehicle for medical and leisure transportation were additional positives. Dining feedback is mixed: one visitor found the meals adequate, while another wanted better food.

    Descriptions of the physical environment vary. Some reviewers called the facility clean and welcoming, while others cited cleanliness concerns. A separate visitor described small rooms, narrow hallways, older carpeting, and harsh lighting, and another characterized the rooms as compact but acceptable. Security was viewed positively, including controlled access to the building. One reviewer also considered the facility relatively expensive.

    Management received positive comments for being accessible and addressing concerns, and one reviewer singled out the administrator for praise. One highly critical reviewer alleged that the facility was under state review concerning resident-care standards and recommended checking LARA records. That claim is not corroborated by the other reviews here; families should verify current inspection and enforcement information directly. The reviews use several facility names, so prospective residents may wish to confirm that comments and public records refer to the current provider and location.

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Intersect Healthcare of Hancock is located at 1400 Poplar St, Hancock, MI, 49930.

    About Intersect Healthcare of Hancock

    Intersect Healthcare of Hancock sits at 1400 Poplar Street in Hancock, Michigan, and offers a range of care options for seniors, so you'll find independent living for folks who like things simple and maintenance-free, along with assisted living, memory care, skilled nursing, and even respite and hospice care, which is a lot all under one roof, and they've got room for 39 residents, all in private rooms with their own bathrooms, which is good for privacy and comfort. The place also runs what's called "suite assisted living," where memory care and assisted living services come together, and they've got amenities like kitchens, high-speed Wi-Fi, cable TV, and air conditioning in the rooms, with options for both private and semi-private suites, and you can expect daily housekeeping, linen service, and laundry so no one needs to worry about those chores. The facility provides three meals a day, restaurant-style, all put together by a certified dietitian to meet medical needs and special diets, and folks can use the dining room, wellness center, and common areas, like the lounge, gaming room, computer center, fitness room, library, beauty salon, and garden with outdoor courtyard seating, where you might even see blooming magnolia trees in the spring if you catch things just right.

    Staffed by registered nurses, certified nursing assistants, and a range of therapists, the center gives care for stroke recovery, wound care, post-surgical needs like hip and knee replacements, cardiac and oncology support, and offers help with things like bathing, dressing, and managing medication. Their therapy teams do physical, occupational, and speech therapy, sometimes up to seven days a week, and there's a rehab gym with plenty of equipment and even tables for therapy or exercises, so folks working on healing have what they need without going far. There's also a 24-hour skilled nursing staff including registered nurses, a medical director, a social worker, a dietary manager, and a recreational director, as well as leadership like Mark D. Radtke, LNHA, Sarah Buchanan, and Caroline Kakembo RN, MSN, NHA, all making sure things run smoothly. They've got a wound care team, a mental wellness program, and licensed case management and social services if someone needs extra support making decisions.

    Residents with Alzheimer's or dementia are cared for in secure, supervised environments, memory-enhancing activities help keep people engaged, and Nurse Concierge services are available for more personalized needs. The center helps with G-Tube feeding, IV treatments, TPN, chronic condition monitoring, pain management, and offers advanced care for bariatric, cardiac, pulmonary, orthopedic, neurological, and complex medical needs. There's transportation for local appointments-free, too-and planned community activities, resident-run groups, and even day trips when possible, so there's always something to do if someone wants to stay active or social. Safety features include an emergency call system in rooms and 24-hour supervision, and staff work with families on home assessments if someone is getting ready to transition back home. The facility cares for a small number of people, and does all of this quietly, aiming to provide care that's both personal and professional, with most needs covered right inside the building. The Intersect Healthcare company runs several locations across Michigan, with its main offices in Washington, Michigan, and employs more than a thousand people, with a focus on supporting seniors as their care needs change, whether that's independent living, short-term rehab, or long-term skilled nursing.

    People often ask...

    Intersect Healthcare of Hancock offers assisted living, memory care, and skilled nursing.

    There are 21 photos of Intersect Healthcare of Hancock on Mirador.

    The full address for this community is 1400 Poplar St, Hancock, MI 49930.

    No, Intersect Healthcare of Hancock does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Intersect Healthcare of Hancock. The information above has not been verified or approved by the owner or operator. For exact information, please contact Intersect Healthcare of Hancock directly. There is no cost for this service. We are compensated by the community you select.

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