Attentive personal care and routine wellness checks
Medication support and family updates about health or medication changes
Warm, helpful staff interactions
Responsive follow-up when families contact social work and nursing
Strong physical therapy services
On-site hair appointments and community outings
Church visits and singing activities
Smooth billing and front-office interactions
Positive management changes and reported improvement
Cons
Outdated room and bathroom finishes
Inconsistent floor cleanliness and odor control
Delays in nursing response
Inconsistent staff communication tone and responsiveness
Personal-belongings tracking and safeguarding concerns
Discharge handoff safety concerns
Summary of reviews
Families describe a mixed experience at Briar Hill Rest Home. Several accounts praise attentive day-to-day care, including help with medications, laundry, and routine checks, and describe residents as safe and cared for. Other feedback raises concerns about delays in getting a nurse and variability in staff interactions. One family also described difficulty maintaining contact during pandemic-era visitation restrictions and perceived a decline in their relative’s condition; the reviews do not provide further clinical detail.
Staff are a notable strength in the positive accounts. Families express gratitude for employees’ kindness and say staff helped relatives settle in. One review describes staff and managers responding to concerns when families contacted the social worker and nursing team. Another reports improvement under the administration then in place. In contrast, a family that moved a resident after nearly three months described some care staff as abrupt and said nursing response could be slow. A separate account raises concern about the safety planning and handoff process for a resident returning home after discharge.
Activities and rehabilitation receive favorable comments. Reported offerings include hair appointments, trips to local destinations, church visits, and singing, while physical therapy is specifically praised. Families also value updates when a resident becomes ill or medication changes, and one reviewer reports a smooth experience with billing and the front office. The reviews do not provide substantive information about dining or meal quality.
Facility conditions drew criticism in one account, which described dated rooms and bathrooms, dirty floors, and odor concerns in the halls. Another family reported that dentures and hearing aids went missing, raising a concern about tracking and safeguarding personal belongings. Overall, the feedback points to strengths in compassionate care, activities, therapy, and family engagement, alongside areas for attention in cleanliness, response times, staff consistency, property safeguards, and discharge coordination.
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Medicare Ratings
5·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Briar Hill Rest Home Inc is located at 1201 Gunter Rd, Florence, MS, 39073.
About Briar Hill Rest Home Inc
Briar Hill Rest Home Inc sits in Florence, Mississippi, and you'll find it's the only senior care facility in town, which means folks around here know it well and most people say it has high standards and a supportive environment for its elderly residents, and word is the staff really puts in the effort to make people feel at home and safe, because there's always someone there-twenty-four hour nursing care, supervision, and a call system-so you're never left alone if you need help, and the place has beds for sixty nursing facility residents and two assisted living folks, so it's not too big but not tiny either. The care team includes a licensed nursing home administrator and director of nursing, and they keep an eye on things like medication, wound care, therapy services, and making sure personal care needs get met, like help with bathing, dressing, or getting around the place, and they have assisted living and memory care programs for people who need that, which sometimes is important as folks get older, you know how memory can go. If you need help after an injury or illness, Briar Hill offers rehab, including physical and occupational therapy, and they'll work up careful plans for each person, taking both medical and emotional needs into account, even providing things like nutritional planning and incontinence care, and let's not forget about the speech therapy for those that need it.
You'll see the rooms here are private, with plenty of space and their own bathrooms, and while they do offer furnished setups, you might see some folks bring their own things to make it cozier, and everyone gets air conditioning, cable TV, and Wi-Fi, so it's comfortable and modern in that way. The food service covers special diets, too, and meals come restaurant-style, so there's a little more dignity with your dining, and there's help with meal preparation if needed. Amenities include an arts room, game room, library, walking paths outdoors, a fitness room, and spa or wellness room-lots of options to keep busy, and the activity programs include movie nights, music, and occasional trips to local spots, with some activities sponsored by the wider community. Folks can spend time in the garden or the outdoor spaces, and there's an activity room for group events, plus transportation and parking are taken care of. Housekeeping, laundry, and help with moving in are part of the package, and they accept both Medicaid and Medicare, so a lot of people are able to afford care here. Briar Hill Rest Home's history shows mostly B or better grades on long-term care ratings, with inspection grades from B up to A+, and back in 2020 it picked up an award as "Top Nursing Home in Mississippi." They have a long-running connection with community programs, including something called Care Conversations, and the Mississippi Health Care Association's resources. The staff keeps registered nurse hours and medical staff hours per patient, aiming to give residents the attention they need, and they do their best to provide support with respect and a home-like touch, whether someone's dealing with daily challenges, taking part in therapies, or just needing a safe and friendly place to live for the long term.
People often ask...
Briar Hill Rest Home Inc offers assisted living, memory care, board and care, and skilled nursing.
There are 1 photos of Briar Hill Rest Home Inc on Mirador.
The full address for this community is 1201 Gunter Rd, Florence, MS 39073.
No, Briar Hill Rest Home Inc does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Mississippi, the State Department of Health licenses care facilities and publishes the survey, complaint, and infection-control reports from its inspections.
Investigated and found a pest control deficiency with ants observed in residents' rooms affecting two residents, creating an unsafe environment.
CFR 483.90(i)(4)Maintains Effective Pest Control Program
01 Sept 2026Complaint
01 Sept 2026Complaint
Found deficiencies in pest control; ants observed in two residents' rooms, indicating an unsafe environment.
45.33.4Control of insects, rodents, etc.
01 Jul 2026Revisit
01 Jul 2026Revisit
Determined that compliance was restored following corrective measures.
01 Jul 2026Revisit
01 Jul 2026Revisit
Determined no violations; placed back in compliance after a desk review.
01 Jul 2026Complaint
01 Jul 2026Complaint
Investigated a complaint about quality of care and found no deficiencies.
01 Jul 2026Complaint
01 Jul 2026Complaint
Investigated a quality-of-care complaint and found no deficiencies.
01 May 2026Complaint
01 May 2026Complaint
Identified unsafe sharps disposal practices due to overfilled and uncapped containers in two locations, creating potential safety hazards for residents.
45.34.2 Medical WasteMedical Waste
01 May 2026Complaint
01 May 2026Complaint
Investigated a complaint found that several residents did not have call lights within reach and sharps containers were overfilled, creating safety risks.
483.90(i)Safe/Functional/Sanitary/Comfortable Environ
01 Mar 2026Revisit
01 Mar 2026Revisit
Concluded that compliance was restored after desk review. No deficiencies were cited.
01 Mar 2026Revisit
01 Mar 2026Revisit
Placed back in compliance following a desk review.
01 Jan 2026Inspection
01 Jan 2026Inspection
Investigated an ADL grooming concern; one resident did not receive shaving underarms as part of daily care, leaving long underarm hair.
45.21.2Activities of daily living
01 Jan 2026Inspection
01 Jan 2026Inspection
Identified missing ombudsman postings, improper enteral feeding pump handling by CNAs, and inadequate grooming per resident preferences.
42 CFR §483.10(g)(5)Posting of resident rights and state agency/ombudsman information
42 CFR §483.21(b)(3)Comprehensive Care Plans; professional standards of care
42 CFR §483.24(a)(2)ADL care for dependent residents
01 Jan 2026Inspection
01 Jan 2026Inspection
Found no deficiencies during the survey.
01 Dec 2025Revisit
01 Dec 2025Revisit
Verified compliance after a desk review and recommended placing back in compliance.
01 Nov 2025Inspection
01 Nov 2025Inspection
Identified infection control failures, including not wearing gowns during catheter care under enhanced precautions and not performing hand hygiene during incontinent care.
48.58.1Infection Control
48.58.1Infection Control
01 Aug 2025Complaint
01 Aug 2025Complaint
Investigated the allegation and found no deficiencies.
01 Aug 2025Complaint
01 Aug 2025Complaint
Investigated the complaint alleging neglect and found no deficiencies cited.
01 May 2025Revisit
01 May 2025Revisit
Verified compliance with applicable standards after a follow-up visit.
01 May 2025Revisit
01 May 2025Revisit
Verified no deficiencies were cited.
01 Apr 2025Complaint
01 Apr 2025Complaint
Investigated a complaint alleging neglect related to lift transfers; found staff did not assist during a total body lift transfer, resulting in a resident injury and hospitalization.
45.17.2Residents' Rights
01 Apr 2025Complaint
01 Apr 2025Complaint
Investigated a case of neglect during a lift transfer where staff failed to provide proper two-person assistance, resulting in the resident sliding and sustaining injuries requiring hospitalization.
§483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
01 Feb 2025Complaint
01 Feb 2025Complaint
Found no deficiencies after reviewing a complaint about inappropriate feeding assistance and related care.
01 Feb 2025Complaint
01 Feb 2025Complaint
Investigated a complaint and found no deficiencies.
01 Oct 2024Revisit
01 Oct 2024Revisit
Recommended returning to compliance after measures were implemented.
01 Oct 2024Revisit
01 Oct 2024Revisit
Confirmed compliance with minimum standards after a desk review and recommended placement back in compliance.
01 Aug 2024Inspection
01 Aug 2024Inspection
The agency found multiple deficiencies including TB screening failures, resident rights exploitation, unsafe transfer practices, and food handling/portioning problems. These issues were cited as violations.
45.16.6Employee Testing for Tuberculosis
45.17.2Residents' Rights
45.21.8Accidents
45.29.1Safe Food Handling Procedures
45.30.7Food Preparation
01 Aug 2024Inspection
01 Aug 2024Inspection
Investigations found multiple deficiencies related to resident protection, care planning, supervision, medication management, staffing posting, and food safety.
42 CFR 483.12Free from Misappropriation/Exploitation
42 CFR 483.21Develop/Implement Comprehensive Care Plan
42 CFR 483.25Free of Accident Hazards/Supervision/Devices
42 CFR 483.35Posted Nurse Staffing Information
42 CFR 483.45Free of Medication Error Rates 5 Percent or More
42 CFR 483.60Menus Meet Resident Needs/Prep in Advance/Followed
Found no deficiencies related to emergency preparedness or Life Safety Code during the visit.
01 Mar 2024Complaint
01 Mar 2024Complaint
Investigated a complaint alleging a fall with injury and concluded no deficiencies were found.
01 Mar 2024Complaint
01 Mar 2024Complaint
Found no deficiencies after investigating a complaint about an unnecessary fall.
01 Sept 2023Complaint
01 Sept 2023Complaint
Found no deficiencies after investigating a complaint.
01 Sept 2023Complaint
01 Sept 2023Complaint
Investigated a complaint alleging issues with rehabilitation services, neglect, injury of unknown origin, grooming, staffing, and care not received per physician orders; found no deficiencies.
01 Mar 2023Complaint
01 Mar 2023Complaint
Investigated two complaints and found deficiencies from a prior annual recertification left the operation out of compliance.
01 Mar 2023Complaint
01 Mar 2023Complaint
Investigated two complaints and found no deficiencies.
01 Mar 2023Revisit
01 Mar 2023Revisit
Concluded that compliance had been achieved and recommended placing back in compliance.
01 Mar 2023Revisit
01 Mar 2023Revisit
Investigated a complaint and found no deficiencies. The information provided confirmed compliance with the applicable minimum standards.
01 Jan 2023Inspection
01 Jan 2023Inspection
Observed improper incontinent care that could lead to infection, including using the same wipe to clean multiple areas during perineal care.
CFR 483.25(e)(1)-(3)Incontinence
01 Jan 2023Complaint
01 Jan 2023Complaint
Found noncompliance with Medicare/Medicaid participation and cited a deficiency; census was 49 of 60.
—Participation in Medicare and Medicaid requirements
01 Jan 2023Complaint
01 Jan 2023Complaint
Found no deficiencies after a recertification survey and complaint investigation conducted January 17–19, 2023.
01 Jan 2023Inspection
01 Jan 2023Inspection
Found no deficiencies.
01 Jan 2023Inspection
01 Jan 2023Inspection
Found no deficiencies during the annual recertification survey; census was 49 residents on a 60-bed license.
01 Jan 2023Inspection
01 Jan 2023Inspection
Found no deficiencies in emergency preparedness.
01 Nov 2022Revisit
01 Nov 2022Revisit
Determined that the provider was in compliance with the standards. No deficiencies were cited.
01 Nov 2022Revisit
01 Nov 2022Revisit
Determined that corrective actions brought the operation back into compliance with Medicare and Medicaid participation requirements; recommended placing back in compliance.
01 Oct 2022Complaint
01 Oct 2022Complaint
Investigated abuse and medication misappropriation; found violations related to verbal abuse of a resident and misappropriation of controlled substances.
§483.12(a)(1)Free from Abuse, Neglect, and Exploitation
§483.12Free from Misappropriation/Exploitation
01 Oct 2022Complaint
01 Oct 2022Complaint
Investigated allegations of verbal abuse toward one resident and misappropriation of medications affecting four residents; found deficiencies in residents' rights protections and medication oversight.
45.17.2Residents' Rights
01 Apr 2022Revisit
01 Apr 2022Revisit
Verified compliance with standards after a follow-up addressing a previously alleged substandard quality of care.
01 Apr 2022Revisit
01 Apr 2022Revisit
Determined compliance with Medicare/Medicaid participation after a follow-up visit addressing a prior complaint.
01 Jan 2022Complaint
01 Jan 2022Complaint
Investigated a resident fall and found failures to follow the care plan and to use proper lift procedures, resulting in injury.
483.21(b)(1)Comprehensive care plans
483.25(d)Accidents; supervision and devices
01 Jan 2022Complaint
01 Jan 2022Complaint
Investigated a lift-transfer incident and found that two staff members were not involved and the sling was not positioned correctly, resulting in a resident's fall with injury.
45.21.8Accidents
01 Oct 2021Complaint
01 Oct 2021Complaint
Found no deficiencies. Complaint surveys conducted on 2021-10-29 indicated compliance with requirements across areas reviewed.
01 Oct 2021Complaint
01 Oct 2021Complaint
Found no deficiencies.
01 Jul 2021Revisit
01 Jul 2021Revisit
Determined that compliance was restored after reviewing information related to a complaint investigation.
01 Jul 2021Revisit
01 Jul 2021Revisit
Determined that the facility was placed back in compliance after reviewing information related to a prior complaint investigation.
01 May 2021Complaint
01 May 2021Complaint
Investigated complaint found that minimum direct care hours per resident per day (2.8) were not met on two days in March 2020 and twelve days in September 2020 due to staffing shortages and lack of staffing policies.
45.4.1Nursing Facility - Staffing requirements
01 May 2021Complaint
01 May 2021Complaint
Cited violations for failing to timely report alleged abuse/neglect and for failing to thoroughly investigate those incidents.
CFRs: 483.12(c)(1)(4)Reporting of Alleged Violations
Found no deficiencies in infection control practices. Compliance with CMS and CDC COVID-19 guidance was noted.
01 Oct 2020Infection Control
01 Oct 2020Infection Control
Found no deficiencies related to emergency preparedness or infection control.
01 Sept 2020Infection Control
01 Sept 2020Infection Control
Found no deficiencies after a focused infection control review and complaint investigation. Determined compliance with infection control regulations.
01 Sept 2020Infection Control
01 Sept 2020Infection Control
Verified compliance with emergency preparedness requirements during a focused COVID-19 survey.
01 Sept 2020Complaint
01 Sept 2020Complaint
Found no deficiencies. Confirmed compliance with infection control practices for COVID-19 preparedness.
01 Jun 2020Infection Control
01 Jun 2020Infection Control
Found no deficiencies related to infection control. Compliance with applicable infection control regulations and CDC guidelines was noted.
01 Jun 2020Infection Control
01 Jun 2020Infection Control
Found no deficiencies related to COVID-19 focused emergency preparedness. Compliance with applicable emergency preparedness requirements was confirmed.
01 Apr 2020Infection Control
01 Apr 2020Infection Control
Determined compliance with COVID-19 focused emergency preparedness requirements after a survey conducted in April 2020.
01 Apr 2020Infection Control
01 Apr 2020Infection Control
Found in compliance with infection control regulations for COVID-19. Total census was 51.
01 Feb 2020Complaint
01 Feb 2020Complaint
Investigated concerns related to quality of care and treatment and found no deficiencies.
01 Feb 2020Complaint
01 Feb 2020Complaint
Found no deficiencies cited after investigating the complaint; concluded substantial compliance.
01 Nov 2019Complaint
01 Nov 2019Complaint
Investigated an allegation of misappropriation of property and found no deficiencies.
01 Nov 2019Complaint
01 Nov 2019Complaint
Investigated a misappropriation allegation and confirmed the allegation; found no deficiencies cited.
01 Aug 2019Inspection
01 Aug 2019Inspection
Identified deficiencies in infection control during incontinent and PEG tube care and in honoring residents' food preferences.
45.21.4Urinary incontinence
45.21.7Gastric feeding
45.30.7Food Preparation
01 Aug 2019Inspection
01 Aug 2019Inspection
Identified deficiencies across transfer notices, care planning, infection control during incontinent and PEG tube care, psychotropic drug management, and honoring resident food preferences.
CFR(s): 483.15(c)(3)-(6)(8)Notice before transfer/discharge
CFR(s): 483.21(b)(1)Develop/Implement Comprehensive Care Plan
CFR(s): 483.25(e)(1)-(3)Bowel/Bladder Incontinence, Catheter, UTI
CFR(s): 483.45(e)(1)-(5)Free from Unnecessary Psychotropic Meds/PRN Use
CFR(s): 483.60(c)(1)-(7)Menus Meet Resident Needs/Prep in Advance/Followed
01 Aug 2019Complaint
01 Aug 2019Complaint
Investigated a complaint alleging quality of care issues and found no deficiencies cited.
01 Aug 2019Complaint
01 Aug 2019Complaint
Investigated a complaint and found no deficiencies.
01 Feb 2019Complaint
01 Feb 2019Complaint
Investigated potential deficiencies and related disclosure timelines. Noted that nursing homes have a shorter disclosure window after documents are available.
01 Jan 2019Complaint
01 Jan 2019Complaint
Investigated a complaint alleging a resident fell and fractured a hip during transfer when a lift was not used; identified deficiencies in care planning and lift use.
42 CFR 483.21(b)(1)Comprehensive Care Plans
42 CFR 483.25(d)(1)-(2)Free of Accident Hazards/Supervision/Devices
01 Jan 2019Complaint
01 Jan 2019Complaint
Investigated a complaint about an accident due to improper transfer without lift and two-person assistance, which caused a resident to fracture a hip.
45.21.8Accidents
01 Sept 2018Complaint
01 Sept 2018Complaint
Investigated the complaint and found no deficiencies.
01 Mar 2018Complaint
01 Mar 2018Complaint
Identified deficiencies.
01 Feb 2018Complaint
01 Feb 2018Complaint
Investigated a February 9, 2018 complaint and found no deficiencies cited.
01 Jan 2018Inspection
01 Jan 2018Inspection
Found noncompliance with residents' rights and food service regulations, including failing to honor a resident's meat preferences and deficiencies in safe food handling and meal planning.
45.17.2Residents' Rights
45.29.1Safe Food Handling Procedures
45.30.1Meal and Nutrition
01 Jan 2018Inspection
01 Jan 2018Inspection
The inspection found multiple deficiencies across resident rights, care planning, medication administration, pharmacy operations, dietary services, menus, and safety due to several violations affecting resident preferences, care plans, and facility operations.
CFR 483.10(f); CFR 483.10(1)(1)-(3)(8)Self-determination and resident rights to input on services and food preferences
CFR 483.21(b)(2)(i)-(iii)Care PlanTiming and Revision
CFR 483.21(b)(3)Services Provided Meet Professional Standards (Medication Administration)
CFR 483.45(a)(b)(1)-(3)Pharmacy Services; Drug Storage and Documentation
CFR 483.60(a)(3)(b)Sufficient Dietary Support Personnel
CFR 483.60(c)Menus and Nutritional Adequacy
NFPA 101 Means of Egress - General; 19.2.2.2.6Means of Egress - General
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