Compassionate professional care, highly recommended
I'm very grateful for the compassionate, professional team here - they provided excellent, attentive care during my dad's health battles, often going above and beyond (even bringing snacks and sandwiches) and kept the facility clean, secure, and welcoming. Special thanks to Linda Summerville and Crystal for being responsive, kind, and communicative through placement and care. I recommend this well-led, home-like facility for short- or long-term stays.
Loved one of resident
Jul 2026
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.27·(64)
Overall rating
5
4
3
2
1
Care
3.1
Staff
3.9
Meals
5.0
Amenities
3.2
Value
1.0
Pros
Compassionate, attentive nursing and therapy staff
Responsive and supportive admissions and social-work team
Clean, well-maintained common areas
Knowledgeable leadership and business-office contacts
Respectful staff–family communication
Secure facility with attentive security
Positive food quality and snack availability
Welcoming, home-like atmosphere
Smooth admission process
Coordinated multidisciplinary team effort
Cons
Inconsistent staffing levels and weekend coverage
Gaps in rehabilitation scheduling and delivery
Delayed clinical response and wound-care follow-up
Inadequate assistance with personal-care needs and toileting
Communication lapses and unanswered phone inquiries
Sanitation and environmental-maintenance concerns in some areas
Staff conduct and resident dignity
Allegations of theft and billing irregularities
Aging physical plant and uneven aesthetic upkeep
Summary of reviews
Reviews of Crystal Rehabilitation and Healthcare Center present a mixed but clearly patterned picture. Strengths cited repeatedly include caring, engaged clinical staff — particularly specific nurses, therapists, and social-work personnel — who are described as responsive, compassionate, and able to support families through difficult transitions. Admissions and business-office contacts receive favorable mention for helpfulness and clear financial guidance. Several families emphasized a welcoming, home-like atmosphere, secure premises, good food and snack availability, and generally clean, well-maintained public spaces.
At the same time, a consistent operational theme is uneven staffing and service availability. Multiple accounts indicate staffing shortages that manifest as limited weekend therapy, inconsistent rehabilitation delivery, and difficulties obtaining timely assistance with personal-care tasks. These staffing gaps appear to affect both therapy progress and routine caregiving needs, creating variability in day-to-day resident support.
Clinical responsiveness and care follow-up are another area of concern. Some reviewers describe delays in responding to acute needs and in wound-care management; these comments suggest gaps in monitoring and escalation practices that warrant attention. Communication breakdowns were also noted: families reported unanswered phone calls, slow return of messages, and at times an unhelpful administrative tone. Together these issues point to opportunities to strengthen handoffs, on-shift staffing coverage, and family communication protocols.
Environmental and conduct-related issues were reported in a subset of reviews. While many families praised the facility’s cleanliness and maintenance, others raised sanitation and maintenance concerns in particular units, as well as instances of broken equipment and sticky flooring. There are also descriptions of staff interactions perceived as belittling or indifferent, indicating a need for reinforced training and supervision around resident dignity and staff conduct. A small number of serious allegations — including missing personal items and questions about billing for services — were raised and, where mentioned, families expected clearer investigation and resolution processes.
Overall, Crystal demonstrates clear operational strengths in compassionate caregiving, admissions support, and several areas of facility maintenance. The most important patterns for prospective residents and families to consider are the variability in staffing and rehabilitation availability, episodes of delayed clinical response, and occasional environmental and conduct issues. These are actionable areas for management focus: improving staffing consistency (including weekend therapy), strengthening clinical escalation and wound-care protocols, enhancing communication responsiveness, and addressing equipment and maintenance gaps would likely reduce the principal concerns while preserving the facility’s evident strengths in person-centered care and hospitality.
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Medicare Ratings
1·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Crystal Rehabilitation and Healthcare Center is located at 902 Sgt John Pittman Dr, Greenwood, MS, 38930.
About Crystal Rehabilitation and Healthcare Center
Crystal Rehabilitation and Healthcare Center sits in Greenwood, Mississippi, and offers care for seniors who need skilled nursing, rehabilitation, memory care, or long-term support, and folks always seem to like that they accept both Medicaid and Medicare, which helps a lot for families dealing with finances, and the staff includes registered nurses, licensed practical nurses, certified nursing assistants, a registered dietician, and people who organize different activities every day. The place provides 110 beds, and residents can have either private or semi-private rooms that come furnished, but they can bring personal things to make it feel more like home, and every room has its own bathroom, a small kitchen area, cable TV, telephone, air conditioning, and Wi-Fi, which is handy if you want to stay in touch with family or watch favorite shows. For safety, there's a 24-hour call system, and the facility is open for admissions around the clock every day of the week.
There's an activity room, a library packed with books, a game room, and a movie theater, and people can join music programs, arts and crafts, movie nights, and different scheduled activities, with both indoor and outdoor spaces like gardens, walking paths, and a wellness or spa room where folks can relax. For eating, residents get restaurant-style meals and staff pay attention to special diets, with all-day dining so you don't have to worry about missing a set meal time. There's transportation if you need to get out and about, and parking is set up for visitors. Housekeeping is included, and laundry is taken care of so you have less to think about.
On the medical side, the center handles skilled nursing with trained professionals on duty for 12-16 hours a day, with 24-hour supervision, and offers help with basics like bathing, dressing, getting around, and managing medication, plus care after surgery, pain management, IV therapy, and complex wound care. People recovering from a stroke or orthopedic injury can use special rehab programs, and there's even a memory care unit for those dealing with dementia symptoms. Therapy equipment is up-to-date, and the care team includes people with a lot of clinical experience who make personalized care plans and do regular checkups. There's also telemedicine, which can make things easier when a quick consult or therapy session is needed without leaving the room.
The center's team runs a community-supported program for activities and has a Diversity Task Force to help everyone feel welcome. There's a focus on helping people feel good in both mind and body with fitness programs and spaces where residents can get moving or just enjoy quiet time in the gardens. The center does a lot of behind-the-scenes work to stay compliant with Medicare and Medicaid and handles all the paperwork families might need. Staff can use free telehealth and teletherapy if needed, and teamwork and kindness seem to be important values here, since the culture stresses compassion, continuous improvement, and making sure residents are supported in every way.
People often ask...
Crystal Rehabilitation and Healthcare Center offers assisted living, memory care, and skilled nursing.
There are 23 photos of Crystal Rehabilitation and Healthcare Center on Mirador.
The full address for this community is 902 Sgt John Pittman Dr, Greenwood, MS 38930.
No, Crystal Rehabilitation and Healthcare Center does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Mississippi, the State Department of Health licenses care facilities and publishes the survey, complaint, and infection-control reports from its inspections.
License number
nh-255154
Facility type
Nursing Home
Special certification
Medicaid/Medicare – Dually certified
Inspection Reports
78
Reports
65
Citations
41
Complaints
7
Years
01 Mar 2026Complaint
01 Mar 2026Complaint
Found no deficiencies cited during the complaint investigation.
01 Mar 2026Complaint
01 Mar 2026Complaint
Found no deficiencies cited after a complaint investigation. Determined compliance with the minimum standards.
01 Jan 2026Revisit
01 Jan 2026Revisit
Confirmed corrective actions were implemented and compliance was restored as of December 30, 2025.
01 Jan 2026Revisit
01 Jan 2026Revisit
Verified compliance was restored; the agency recommended continued compliance.
01 Dec 2025Complaint
01 Dec 2025Complaint
Found deficiencies in timely assessment and treatment of a pressure ulcer due to lack of physician notification and orders. Care began after a wound care physician assessment.
545.21.3Pressure sores
01 Dec 2025Complaint
01 Dec 2025Complaint
Identified delays in wound assessment and lack of physician notification and treatment orders for a pressure ulcer.
CFR 483.25(b)Skin Integrity
01 Aug 2025Complaint
01 Aug 2025Complaint
Investigated three complaints and found no deficiencies cited.
01 Aug 2025Complaint
01 Aug 2025Complaint
Investigated three complaints and found no deficiencies.
01 Apr 2025Complaint
01 Apr 2025Complaint
Investigated a complaint about the environment and quality of care; found no deficiencies.
01 Apr 2025Complaint
01 Apr 2025Complaint
Investigated a complaint and found no deficiencies.
01 Apr 2025Complaint
01 Apr 2025Complaint
Found no deficiencies. The agency concluded compliance with applicable standards after a complaint investigation related to quality of care and nursing services.
01 Apr 2025Complaint
01 Apr 2025Complaint
Investigated concerns related to the environment and resident rights; found no deficiencies.
01 Dec 2024Revisit
01 Dec 2024Revisit
Verified compliance with participation requirements after a follow-up visit and recommended restoration to full compliance.
01 Dec 2024Revisit
01 Dec 2024Revisit
Found no deficiencies related to emergency preparedness.
01 Dec 2024Revisit
01 Dec 2024Revisit
Confirmed compliance with the minimum standards and recommended reinstating compliance status as of 11/22/24.
01 Oct 2024Inspection
01 Oct 2024Inspection
Identified absence of a remote manual stop for the generator, not meeting NFPA 110 requirements and potentially affecting all residents.
NFPA 110 5.6.5.6Remote manual stop station for generator
01 Oct 2024Inspection
01 Oct 2024Inspection
Investigated a complaint and identified multiple deficiencies across resident rights, privacy, ADL care, assessments, infection control, and environmental quality.
Found a missing remote manual stop for the generator, signaling noncompliance with emergency power system requirements.
NFPA 110 5.6.5.6Remote manual stop station for generator
01 Oct 2024Inspection
01 Oct 2024Inspection
Investigated found multiple deficiencies related to residents' rights, daily living care, range of motion, foot care, pest control, resident room maintenance, and infection control during a COVID-19 outbreak.
45.17.2Residents' Rights
45.21.2Activities of daily living
45.21.11Range of motion
45.21.11Foot care
45.33.4Control of insects, rodents, etc.
45.35.3Resident Bedrooms
48.58.1Infection Control
—Personal Privacy/Confidentiality of Records
01 Jul 2024Revisit
01 Jul 2024Revisit
Determined no violations were cited after a desk review.
01 Jul 2024Revisit
01 Jul 2024Revisit
Determined that compliance was achieved and recommended returning to compliance.
01 Jun 2024Complaint
01 Jun 2024Complaint
Found inadequate supervision and monitoring leading to risk of accidents for cognitively impaired residents, including an incident where a resident was found with a pillow and sheet over another resident's face and insufficient monitoring after a room move.
45.21.8Accidents
01 Jun 2024Complaint
01 Jun 2024Complaint
Investigated a complaint about accidents and hazards; found inadequate supervision and monitoring after a room move for a cognitively impaired resident, creating risk for others.
CFR 483.25(d)Free of Accident Hazards/Supervision/Devices
01 Feb 2024Complaint
01 Feb 2024Complaint
Investigated complaints and found no deficiencies cited.
01 Feb 2024Complaint
01 Feb 2024Complaint
Investigated complaints and found no deficiencies cited.
01 Jan 2024Infection Control
01 Jan 2024Infection Control
Identified incomplete COVID-19 reporting to NHSN for a seven-day period, not meeting CMS/CDC requirements.
CFR 483.80(g)(1)-(2)Reporting - National Health Safety Network
01 Oct 2023Complaint
01 Oct 2023Complaint
Found no new deficiencies cited for the investigated complaints, but remained out of compliance due to deficiencies identified on 9/14/2023.
01 Oct 2023Revisit
01 Oct 2023Revisit
Determined no deficiencies and placed the provider back in compliance after reviewing the prior complaint information.
01 Oct 2023Revisit
01 Oct 2023Revisit
Determined the provider was back in compliance after corrective actions were implemented.
01 Oct 2023Complaint
01 Oct 2023Complaint
Investigated two complaints and found no deficiencies related to misappropriation or pressure ulcers and weight loss, but remained out of compliance due to deficiencies cited on 9/14/2023.
01 Sept 2023Complaint
01 Sept 2023Complaint
Investigated a complaint alleging abuse/neglect; found a CNA was rough and profane during care, resulting in four residents not being free from abuse or neglect.
Investigated an allegation of abuse/neglect and found a CNA was rough during care and used profanity around residents, affecting four residents.
42 CFR 483.12Freedom from Abuse, Neglect, and Exploitation
01 Jun 2023Revisit
01 Jun 2023Revisit
Found no deficiencies. The agency placed the operation back in compliance.
01 Jun 2023Revisit
01 Jun 2023Revisit
Concluded that compliance was achieved after corrective actions were implemented.
01 May 2023Inspection
01 May 2023Inspection
Identified deficiencies in ADL care, enteral feeding management, and safe food handling during an annual survey. Documented inadequate hygiene and grooming for a resident, incorrect tube feeding rate, and out-of-date snacks left in residents' rooms.
45.21.2Activities of daily living
45.21.7Gastric feeding
45.29.1Safe Food Handling Procedures
01 May 2023Inspection
01 May 2023Inspection
Identified deficiencies across grievances, care planning, ADL care, tube feeding management, medication administration, and food safety. This resulted in citations for noncompliance with multiple federal requirements.
§483.10(j)Grievances
§483.21(b)(1), §483.21(b)(3)Comprehensive Care Plans
§483.21(b)(3)(i)Services Provided Meet Professional Standards
§483.24(a)(2)ADL Care Provided for Dependent Residents
Found no deficiencies. The review indicated compliance with emergency preparedness requirements.
01 May 2023Inspection
01 May 2023Inspection
Found no deficiencies.
01 Apr 2023Complaint
01 Apr 2023Complaint
Found no deficiencies. Determined compliance with Medicare and Medicaid participation.
01 Apr 2023Complaint
01 Apr 2023Complaint
Investigated a complaint and found no deficiencies.
01 Apr 2023Complaint
01 Apr 2023Complaint
Investigated complaints and found no deficiencies; concluded compliance with Medicare and Medicaid participation requirements.
01 Apr 2023Infection Control
01 Apr 2023Infection Control
Investigated a complaint and found no deficiencies cited. Census was 84 of 100 licensed beds.
01 Apr 2023Infection Control
01 Apr 2023Infection Control
Found no deficiencies during the survey and determined compliance with Medicare and Medicaid requirements.
01 Apr 2023Infection Control
01 Apr 2023Infection Control
Verified compliance with COVID-19 infection control requirements and related practices.
01 Apr 2023Complaint
01 Apr 2023Complaint
Found no deficiencies. The review noted compliance with infection control regulations and CMS/CDC practices for COVID-19 preparedness.
01 Aug 2022Complaint
01 Aug 2022Complaint
Found no deficiencies cited after investigation of complaints. The license remained valid for 90 beds with a census of 83.
01 Aug 2022Complaint
01 Aug 2022Complaint
Investigated complaints and found no deficiencies cited.
01 Mar 2022Complaint
01 Mar 2022Complaint
Determined that there were no deficiencies cited during the complaint investigation.
01 Mar 2022Complaint
01 Mar 2022Complaint
Investigated a complaint and found no deficiencies.
01 Jan 2022Complaint
01 Jan 2022Complaint
Found no deficiencies.
01 Jan 2022Infection Control
01 Jan 2022Infection Control
Found no deficiencies after reviewing a complaint and a focused COVID infection control survey.
01 Jan 2022Infection Control
01 Jan 2022Infection Control
Found no deficiencies during the emergency preparedness and Covid-19 focused infection control assessments. No deficiencies were cited.
01 Jan 2022Infection Control
01 Jan 2022Infection Control
Found no deficiencies. The agency reviewed complaints and related information from January 2022 and determined compliance with applicable standards.
01 Jan 2022Complaint
01 Jan 2022Complaint
Found no deficiencies cited after a complaint and focused Covid infection-control review.
01 Apr 2021Revisit
01 Apr 2021Revisit
Found no deficiencies.
01 Apr 2021Revisit
01 Apr 2021Revisit
Found no deficiencies.
01 Mar 2021Inspection
01 Mar 2021Inspection
Investigated deficiencies in accommodating resident needs, protecting privacy, providing grooming and nail care, preventing pressure ulcers, and ensuring proper splint use.
483.10(h)Personal Privacy/Confidentiality of Records
483.24(a)(2)ADL Care Provided for Dependent Residents
483.25(b)Treatment/Svcs to Prevent/Heal Pressure Ulcer
483.25(c)(1)-(3)Increase/Prevent Decrease in ROM/Mobility
01 Mar 2021Complaint
01 Mar 2021Complaint
Investigated and found noncompliance with Medicare/Medicaid participation, with multiple deficiencies cited.
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—
—
—
—
01 Mar 2021Inspection
01 Mar 2021Inspection
Investigated complaints identified multiple deficiencies in resident rights and care, including private phone access, grooming, and splint use for residents.
45.17.2Residents' Rights
45.21.2Activities of daily living
45.21.5Range of motion
01 Mar 2021Complaint
01 Mar 2021Complaint
Found deficiencies in Mississippi's minimum standards for institutions for aged or infirm.
—
—
01 Mar 2021Inspection
01 Mar 2021Inspection
Confirmed no life safety code deficiencies were cited during the survey.
01 Mar 2021Inspection
01 Mar 2021Inspection
Found no deficiencies. Confirmed compliance with emergency preparedness requirements during the 2021-03-26 survey.
01 Dec 2020Complaint
01 Dec 2020Complaint
Found no deficiencies and determined compliance with Medicare and Medicaid participation.
01 Oct 2020Infection Control
01 Oct 2020Infection Control
Found no deficiencies and confirmed compliance with infection control regulations.
01 Oct 2020Infection Control
01 Oct 2020Infection Control
Verified compliance with infection control standards for COVID-19; no deficiencies were cited.
01 Oct 2020Infection Control
01 Oct 2020Infection Control
Found no deficiencies in infection control related to COVID-19 precautions.
01 Oct 2020Infection Control
01 Oct 2020Infection Control
Found no deficiencies. The focused infection control assessment noted compliance with infection control regulations and recommended practices.
01 Oct 2020Infection Control
01 Oct 2020Infection Control
Verified compliance with infection control requirements during a Covid-19 focused visit.
01 Jul 2020Complaint
01 Jul 2020Complaint
Investigated findings showed failures in preventing and treating pressure ulcers, leading to multiple new ulcers and harm, with an immediate jeopardy identified and later removed. Documented deficiencies included poor turning/repositioning practices, inadequate wound care, and care plan gaps.
CFR 483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
CFR 483.25(b)(1)(i)(ii)Treatment/Services to Prevent/Heal Pressure Ulcers
CFR 483.21(b)(2)(i)-(iii)Care Plan Timing and Revision
01 Jul 2020Complaint
01 Jul 2020Complaint
Investigated complaints about care revealed serious neglect in turning, wound care, and nutrition, leading to multiple avoidable pressure ulcers and related concerns.
Rule 45.17.2Residents' Rights
Rule 45.21.3Pressure Sores
01 Jul 2020Complaint
01 Jul 2020Complaint
Found no deficiencies after investigating the complaint related to quality of care, infection control, staffing, and dietary services.
01 May 2020Infection Control
01 May 2020Infection Control
Verified compliance with infection control requirements during a COVID-19-focused review and found no deficiencies.
01 May 2020Infection Control
01 May 2020Infection Control
Verified compliance with infection control requirements during a COVID-19 focused review; no deficiencies cited.
01 Jan 2020Complaint
01 Jan 2020Complaint
Investigated a complaint; found no deficiencies.
01 Oct 2019Complaint
01 Oct 2019Complaint
Investigated a complaint and found no deficiencies cited.
01 Apr 2019Complaint
01 Apr 2019Complaint
Investigated a complaint and found no deficiencies.
01 Mar 2019Inspection
01 Mar 2019Inspection
Identified deficiencies in medical records management; failed to consistently implement care plans for inhaler administration, including mouth rinse after inhaler use.
45.25.1Medical Records Management
01 Mar 2019Inspection
01 Mar 2019Inspection
Investigated deficiencies in PASARR coordination, care planning, medication administration, infection control, and emergency preparedness across multiple residents.
CFR 483.20(e)(1)(2)Coordination of PASARR and Assessments
CFR 483.21(b)(1)Develop/Implement Comprehensive Care Plan
CFR 483.21(b)(3)(i)Services Provided Meet Professional Standards
CFR 483.80(a)(1)-(2)(4)(e)(f)Infection Prevention & Control
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