I am very happy with Bedford Care Center - the administrators led a big-hearted, hard-working team (nurses, aides, cooks, maintenance) who were compassionate, skilled and professional. They improved care from day one, provided 24/7 assistance, treated my mother like family and ensured a timely discharge with a positive outcome; they were a godsend and I would use them again and highly recommend them.
Loved one of resident
Jul 2026
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.07·(14)
Overall rating
5
4
3
2
1
Care
2.6
Staff
3.3
Meals
2.0
Amenities
4.1
Value
4.1
Pros
Compassionate nursing and caregiving staff
Skilled clinical and nursing care
Supportive administrative leadership
Dedicated nursing aides and direct-care team
Caring dietary and kitchen staff
Responsive maintenance and facilities support
24/7 assistance availability
Effective discharge planning and transitions
Positive resident–family rapport
Cons
Inconsistent family communication and POA consultation
Gaps in clinical monitoring and follow-up
Inconsistent feeding assistance and diet-management practices
Delays in diagnostic testing follow-up
Variable staff responsiveness, especially on weekends
Inconsistent staff professionalism and interpersonal tone
Summary of reviews
Reviews for Bedford Care Center–Monroe Hall describe a facility with a mix of strong caregiver engagement and notable operational gaps. Many families praised front-line staff — nurses, aides, cooks and maintenance — for compassionate, hands-on care, day-to-day attentiveness, and support during discharge and transitions. Several accounts highlight skilled clinical care and an administrative team perceived as visible and supportive, and multiple reviewers described positive relationships between staff, residents, and families that contributed to successful outcomes for some residents.
At the same time, a pattern of communication and care-coordination issues emerges across other reviews. Concerns include inconsistent communication with families and designated decision-makers (POA), delays in following up on diagnostic testing, and gaps in clinical monitoring. These translate operationally into uneven oversight of diet changes and feeding assistance, and instances where care needs were not addressed in a timely manner.
Dining and nutrition-related practices are an area of mixed feedback. Positive remarks reference helpful kitchen staff and responsive meal service, while critical comments point to confusion around diet changes and inconsistent feeding support for residents who need assistance. Families considering the facility should clarify how individualized diet plans and feeding assistance are documented and implemented during admission and care-plan reviews.
Staffing patterns and professionalism appear variable. Weekends and off-shift coverage were cited as times when responsiveness and tone were less consistent, and a few reviews described interactions that family members found brusque or unprofessional. Conversely, other reviewers reported 24/7 availability and a team that treated residents like family, indicating variability in staff performance rather than uniform practice across the facility.
Facilities and activities receive fewer explicit comments in the set provided; maintenance and housekeeping were noted positively by some families. The most notable pattern is a divergence of experiences: some families report clear improvements and highly satisfactory care, while others describe operational weaknesses that affected outcomes. Prospective residents and their families should arrange focused conversations about communication protocols, weekend staffing, feeding plans, and test-follow-up procedures to assess whether the facility’s practices match their expectations and the resident’s needs.
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Medicare Ratings
4·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Bedford Care Center-Monroe Hall, LLC is located at 300 Cahal St, Hattiesburg, MS, 39401.
About Bedford Care Center-Monroe Hall, LLC
Bedford Care Center-Monroe Hall, LLC stands as a skilled nursing center in Mississippi with 80 beds and a focus on patient-centered care. Folks here can get help with both short-term and long-term stays, and the place takes in people needing skilled nursing, wound care, memory care, rehabilitation, and assisted living support. The center has a dedicated Wound Care Program led by a certified nurse and a Respiratory Care Program run by specialized therapists, which is helpful for people with breathing or wound problems. Therapists on site offer physical, occupational, and speech therapy, and there's strong support for people with Alzheimer's or other memory disorders, with programs and secure spaces for those needs.
The staff tries to know each resident's life story, aiming to care for the whole person and honor both their medical and emotional needs. There's a cozy family room with a fireplace, a large activity room with a baby grand piano, and a dining room that opens up to a covered patio. The outdoor spaces include landscaped yards, raised wheelchair-accessible flower gardens, and several patio areas where folks can get fresh air. Residents get access to a beauty shop, computer center, fitness room, gaming area, small library, and wellness center, along with communal lounges and dining rooms.
For dining, Bedford Care Center-Monroe Hall, LLC offers restaurant-style meals, room service, and accommodates dietary restrictions. The rooms are fully furnished, air-conditioned, with private bathrooms, kitchenettes, and modern amenities like cable TV and WiFi. Housekeeping and linen services are included, and transportation for non-medical needs or doctor's appointments is available.
There's staff on duty 24 hours a day for supervision, with nurses present for 12-16 hours and an emergency call system in place. The center has enrichment programs to keep minds active and spirits high, and there are often social activities in the resort-style common areas. Bedford Care Center-Monroe Hall, LLC works alongside the Pearl River Community College School of Nursing, running an on-site Dedicated Educational Unit, which means there are student nurses around learning under supervision. The center has won the Bronze - Commitment to Quality Award in 2018, showing some recognition of their care.
Bedford Care Center-Monroe Hall, LLC welcomes folks needing respite care, long-term or short-term recovery, or memory care, whether for a break, a permanent stay, or while healing after a hospital visit, and the team aims to make life as comfortable and safe as they can while trying to provide support for both residents and their families.
People often ask...
Bedford Care Center-Monroe Hall, LLC offers assisted living, memory care, and skilled nursing.
There are 5 photos of Bedford Care Center-Monroe Hall, LLC on Mirador.
The full address for this community is 300 Cahal St, Hattiesburg, MS 39401.
No, Bedford Care Center-Monroe Hall, LLC does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Mississippi, the State Department of Health licenses care facilities and publishes the survey, complaint, and infection-control reports from its inspections.
License number
nh-255297
Facility type
Nursing Home
Special certification
Medicaid/Medicare – Dually certified
Inspection Reports
62
Reports
45
Citations
32
Complaints
7
Years
01 Apr 2026Complaint
01 Apr 2026Complaint
Investigated a complaint regarding resident rights and found no deficiencies.
01 Apr 2026Complaint
01 Apr 2026Complaint
Found no deficiencies. Investigated a complaint related to resident rights and concluded there were no regulatory violations.
01 Sept 2025Revisit
01 Sept 2025Revisit
Verified corrective actions were implemented and recommended the provider be placed back in compliance effective 2025-09-22.
01 Sept 2025Revisit
01 Sept 2025Revisit
Confirmed no deficiencies were found and placed back in compliance.
01 Aug 2025Inspection
01 Aug 2025Inspection
Identified violations related to resident dignity during feeding and to serving expired foods, including failure to remove outdated items from storage and serve them to residents.
§483.10(a)(1)-(2) and §483.10(b)(1)-(2)Resident Rights
Investigated and identified deficiencies related to resident dignity during feeding and to improper food safety practices.
M0500Residents' Rights
M0815Safe Food Handling Procedures
01 Aug 2025Inspection
01 Aug 2025Inspection
Found no deficiencies cited; requirements for life safety and emergency preparedness were met.
01 Nov 2024Revisit
01 Nov 2024Revisit
Concluded compliance with applicable standards after a desk review and recommended reinstatement of compliance.
01 Nov 2024Revisit
01 Nov 2024Revisit
Determined that the facility was back in compliance after measures were put in place addressing the prior deficiency.
01 Oct 2024Complaint
01 Oct 2024Complaint
Investigated a complaint about neglect; a resident was left in a transportation van after an outing, and the follow-up reporting and investigation were found deficient.
Investigated a complaint about resident safety and found a resident was left unattended in a facility van after a group outing, with delayed discovery and evidence of neglect.
45.17.2 Residents' RightsResidents' Rights
01 Oct 2024Complaint
01 Oct 2024Complaint
Investigated a complaint of neglect and found a resident was left unattended in a transportation van after an outing, remaining in the van for an undetermined period with no injuries reported.
45.17.2Residents' Rights
01 Jul 2024Complaint
01 Jul 2024Complaint
Investigated a complaint regarding resident safety and found no deficiencies cited.
01 Jul 2024Complaint
01 Jul 2024Complaint
Found no deficiencies cited after a complaint investigation related to resident safety.
01 Apr 2024Revisit
01 Apr 2024Revisit
Concluded that compliance was restored.
01 Apr 2024Revisit
01 Apr 2024Revisit
Confirmed compliance with the Minimum Standards after a desk review and recommended placing back in compliance as of 04/19/24.
01 Mar 2024Inspection
01 Mar 2024Inspection
Investigated compliance with federal requirements and identified deficiencies in MDS discharge data transmission and nebulizer mask storage.
42 CFR 483.25(i)Respiratory/Tracheostomy Care and Suctioning
01 Mar 2024Inspection
01 Mar 2024Inspection
Found a nebulizer mask for a resident not stored in a designated bag and tied to a bedrail; staff indicated it should be stored in a clear bag with a date.
45.21.11Special needs
01 Mar 2024Inspection
01 Mar 2024Inspection
Found no deficiencies regarding emergency preparedness. The review confirmed compliance with applicable requirements during the survey.
01 Mar 2024Inspection
01 Mar 2024Inspection
Found no deficiencies related to the Life Safety Code during the survey.
01 Mar 2024Inspection
01 Mar 2024Inspection
Found no life safety code deficiencies during the survey.
01 Sept 2023Complaint
01 Sept 2023Complaint
Investigated a complaint of neglect and found no deficiencies cited.
01 Sept 2023Complaint
01 Sept 2023Complaint
Investigated a complaint alleging neglect and found no deficiencies.
01 May 2023Complaint
01 May 2023Complaint
Found no deficiencies related to quality of care or resident rights.
01 May 2023Complaint
01 May 2023Complaint
Investigated a complaint and found no deficiencies. Compliance with regulations was confirmed.
01 Mar 2023Revisit
01 Mar 2023Revisit
Determined compliance after reviewing the complaint information and recommended returning to compliance.
01 Mar 2023Revisit
01 Mar 2023Revisit
Found no deficiencies during the focused emergency preparedness survey.
01 Mar 2023Revisit
01 Mar 2023Revisit
Confirmed corrective actions in place and recommended restoration of compliance.
01 Jan 2023Infection Control
01 Jan 2023Infection Control
Investigated a complaint alleging neglect in grooming and daily living assistance. Found four residents did not receive adequate nail care, with nails long and jagged, indicating insufficient grooming and ADL support.
45.21.2Activities of daily living
—Minimum Standards for Institutions for the Aged or Infirm
01 Jan 2023Complaint
01 Jan 2023Complaint
Identified deficiencies in residents' rights implementation and ADL grooming care, including call lights out of reach and inadequate nail care for multiple residents.
45.17.2 Residents' RightsResidents' Rights
45.21.2 Activities of daily livingActivities of daily living
01 Jan 2023Complaint
01 Jan 2023Complaint
Investigated a complaint and found deficits in grooming/nail care for several residents and improper incontinence care that could lead to infection.
483.24(a)(2)ADL Care Provided for Dependent Residents
483.25(e)(1)-(3)Bowel/Bladder Incontinence, Catheter, UTI
01 Jan 2023Infection Control
01 Jan 2023Infection Control
Investigated a complaint alleging resident care and grooming deficiencies; found failures in call-light reach, nail/grooming care for dependent residents, and proper incontinence care.
483.24(a)(2)ADL Care Provided for Dependent Residents
483.25(e)(1)-(3)Bowel/Bladder Incontinence, Catheter, UTI
01 Jan 2023Complaint
01 Jan 2023Complaint
Concluded compliance with emergency preparedness requirements during a focused COVID-19 survey. No deficiencies were identified.
01 Jan 2023Infection Control
01 Jan 2023Infection Control
Determined compliance with emergency preparedness requirements; no deficiencies cited.
01 May 2022Complaint
01 May 2022Complaint
Investigated the complaint about resident death and neglect and found no deficiencies cited in this review. However, non-compliance from a prior survey remained.
01 May 2022Revisit
01 May 2022Revisit
Found no deficiencies. A follow-up visit confirmed compliance with applicable standards.
01 May 2022Complaint
01 May 2022Complaint
Investigated the complaint and found no deficiencies related to the alleged resident death and neglect; however, prior deficiencies from the 04/28/2022 survey kept Medicare/Medicaid participation out of compliance.
01 May 2022Revisit
01 May 2022Revisit
Found no deficiencies. A follow-up confirmed continued compliance with Medicare/Medicaid participation requirements.
01 Apr 2022Complaint
01 Apr 2022Complaint
Investigated a transfer-related incident that caused injury; found failures to use proper transfer devices and to follow transfer policies and residents' rights.
45.17.2Residents' Rights
45.21.8Accidents
01 Apr 2022Complaint
01 Apr 2022Complaint
Investigated a fall during transfer where an assistive device was not used, resulting in multiple fractures, with failure to follow the transfer plan and Kardex and to promptly report the incident.
CFR 483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
CFR 483.12(c)(1)(4)Reporting of Alleged Violations
CFR 483.21(b)(1)Develop/Implement Comprehensive Care Plan
CFR 483.25(d)(1)(2)Free of Accident Hazards/Supervision/Devices
01 Apr 2022Infection Control
01 Apr 2022Infection Control
Cited for failing to report COVID-19 data to NHSN in the required format and frequency during a specified week.
CFR 483.80(g)(1)-(2)COVID-19 reporting to NHSN
01 Apr 2022Complaint
01 Apr 2022Complaint
Investigated a resident fall that resulted in multiple fractures; found that staff did not use the appropriate assistive device during a transfer, leading to injury and policy violations related to resident rights and accident/incident management.
45.17.2Residents' Rights
45.21.8Accidents
01 Feb 2022Inspection
01 Feb 2022Inspection
Investigated multiple deficiencies in transfer notices, PASARR accuracy, catheter care, and infection control practices.
§483.15(c)(3)-(6)(8)Notice before transfer/discharge
§483.20(k)Preadmission Screening for MD & ID (PASARR)
§483.25(e)Incontinence care and catheter management
§483.80Infection prevention and control
01 Feb 2022Inspection
01 Feb 2022Inspection
Found no deficiencies in emergency preparedness compliance.
01 Feb 2022Inspection
01 Feb 2022Inspection
Found no deficiencies. Compliance with applicable safety standards was confirmed during the survey.
01 Feb 2022Inspection
01 Feb 2022Inspection
Found no deficiencies related to life safety code during the survey.
01 Feb 2022Inspection
01 Feb 2022Inspection
Verified compliance with the minimum standards during the annual survey; no deficiencies were identified.
01 Oct 2021Revisit
01 Oct 2021Revisit
Placed back in compliance after desk review.
01 Sept 2021Complaint
01 Sept 2021Complaint
Investigated abuse complaints found failures to report and to thoroughly investigate, including not notifying families or authorities.
Confirmed compliance with infection control regulations following a focused COVID-19 inspection.
01 May 2021Infection Control
01 May 2021Infection Control
Found compliance with infection-control regulations and implemented CMS/CDC recommended practices for COVID-19.
01 May 2021Infection Control
01 May 2021Infection Control
Confirmed compliance with emergency preparedness requirements and found no deficiencies.
01 Sept 2020Infection Control
01 Sept 2020Infection Control
Verified compliance with infection control requirements during a COVID-19 focused review; no deficiencies were identified.
01 Sept 2020Infection Control
01 Sept 2020Infection Control
Found no deficiencies related to infection control. Compliance with CMS and CDC infection control practices was noted.
01 Jun 2020Infection Control
01 Jun 2020Infection Control
Found no deficiencies. Compliance with infection control regulations confirmed during a Covid-19 focused review conducted on 2020-06-19.
01 Jun 2020Infection Control
01 Jun 2020Infection Control
Found no deficiencies in infection control practices during a COVID-19 focused infection control survey. Compliance with applicable infection control regulations was confirmed.
01 Aug 2019Complaint
01 Aug 2019Complaint
Investigated two complaints; abuse allegation led to a deficiency for abuse, while the quality of care allegation had no deficiencies cited.
CFR 483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
01 Aug 2019Complaint
01 Aug 2019Complaint
Found no deficiencies after a complaint investigation conducted on 2019-08-26.
01 May 2019Inspection
01 May 2019Inspection
Investigation identified deficiencies in care planning, accident hazard supervision, psychotropic medication management, and medication storage.
CFR 483.21(b)(1)Develop/Implement Comprehensive Care Plan
CFR 483.25(d)(1)(2)Free of Accident Hazards/Supervision/Devices
CFR 483.45(e)Free from Unnecessary Psychotropic Drugs
CFR 483.45(g)(h)Label/Store Drugs and Biologics
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Bedford Care Center-Monroe Hall, LLC. The information above has not been verified or approved by the owner or operator. For exact information, please contact Bedford Care Center-Monroe Hall, LLC directly. There is no cost for this service. We are compensated by the community you select.
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