I'm very pleased with this senior living facility - clean, organized and odor-free, with friendly, caring, hard-working staff who provide attentive, helpful care and fresh, tasty meals that aren't like hospital food; I'm impressed overall.
Current/former resident
Jul 2026
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
2.92·(12)
Overall rating
5
4
3
2
1
Care
2.3
Staff
2.4
Meals
3.0
Amenities
2.0
Value
2.9
Pros
On-site rehabilitative therapy programs (PT/OT)
Clean, odor-free interior
Well-maintained exterior and campus
Organized facility operations
Friendly and caring direct-care staff
Hard-working nursing and therapy staff
Fresh, home-style meal offerings
Spacious facility with private or adequately sized rooms
Positive admission and tour impressions
Cons
Inconsistent nursing care and clinical oversight
Understaffing during some shifts
Medication-administration and medication-management errors
Delays in diagnostic testing and clinical follow-up
Variable meal quality and kitchen service reliability
Limited and infrequently scheduled activities
Gaps in care-transition coordination with hospitals
Summary of reviews
Reviews of Willow Creek Retirement Center present a mixed picture, with a clear split between positive experiences—especially around rehabilitation services and facility upkeep—and serious concerns about clinical and operational consistency. The campus and interior are frequently described as well maintained and odor-free, and many families report positive impressions during tours. The facility's on-site physical and occupational therapy programs receive consistent praise for effectiveness and professionalism.
Clinical care and nursing are the primary areas of variability. Several accounts indicate that nursing oversight and responsiveness are inconsistent: medication-management lapses, delays in diagnostic testing and follow-up, and instances requiring hospital transfer or readmission were cited. These reports point to gaps in clinical oversight and escalation processes rather than isolated administrative complaints. There are also mentions of falls and episodes in which oxygen or other devices were not continuously attended, suggesting the need to review device-management and monitoring practices.
Staff behavior is described in both positive and problematic terms. Many reviewers characterize staff as friendly, caring, and hardworking; therapy staff in particular are often singled out for competent, supportive care. Conversely, other accounts describe delays in responding to call lights, inconsistent bathing and hygiene routines, and examples of staff attention being diverted by personal phone use. These differences suggest variability in training, supervision, or staffing levels across shifts.
Dining and activities show similar inconsistency. Some families praised fresh, home-style meals and a non-institutional dining experience, while others described poor meal quality and reliability. Activity programming appears limited according to multiple accounts; prospective residents who prioritize a robust activities calendar should confirm schedules and participation levels during a visit.
Facility operations and management present mixed signals. The building and rehab unit are noted as large and organized, yet reviewers describe problematic communication about clinical events and follow-up with families. A few serious incidents prompted strong family concern about the facility’s response and transparency; these reviews suggest a need for clearer incident communication protocols and more proactive care-transition coordination with hospitals.
For prospective residents and family members: tour the unit(s) you would use, ask for current staffing ratios by shift, request written protocols for medication safety and device monitoring, review recent state inspection and incident reports, clarify bathing and hygiene schedules, and confirm frequency and scope of therapy and activities. Ask how the facility communicates clinical changes to families and how it coordinates hospital transfers and post-acute follow-up. These steps will help assess whether Willow Creek’s strengths in therapy and facility upkeep match the level of consistent nursing and operational performance you require.
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Location
Willow Creek Retirement Center is located at 49 Willow Creek Ln, Jackson, MS, 39272.
About Willow Creek Retirement Center
Willow Creek Retirement Center has been recognized with awards like Top Nursing Home in Mississippi 2021 and Best Nursing Home in Byram, Mississippi 2021, and folks here can count on experienced and committed staff, including a nationally accredited medical director, physician assistants and nurse practitioners, licensed practical nurses, registered nurses, therapists (speech, occupational, and physical), dieticians, pharmacists, social workers, and feeding assistants, all working together to make sure residents get the medical and daily care they need, whether they're staying just a short while for rehab or living here for the long term, and there's always a physician supervising and care coordinated by a Registered Nurse, with nurses available around the clock for any health or daily living assistance. The community's prepared to meet a lot of different needs, offering things like speech therapy sessions, occupational therapy, physical therapy, nutritional counseling, inpatient rehab, long-term care, hospice care, home health care (with Medicare certification), home care for folks needing non-medical help, skilled nursing services, a secure memory care unit for those with dementia, adult day services, and assisted and independent living options, and they've got staff who speak English and can give daily help with things like transfers, bathing, dressing, and meals, with housekeeping, laundry, and move-in help included.
Willow Creek accepts Medicare, Medicaid, and most insurance plans, and has 88 skilled nursing beds in private or semi-private rooms, each one coming with air conditioning, private bathrooms, kitchenettes, cable TV, and phones, giving residents privacy but still keeping them connected and comfortable. For meals, there's a professional chef running the kitchen, making community dining available all day with choices for special diets, diabetes, or allergies, and folks can join in restaurant-style dining or eat in the common dining room, depending on what they want, with meal preparation and service covered. Folks here can stay active with daily scheduled activities, arts and music programs, movie nights, a movie theater, a game room, a library, indoor wellness and fitness rooms, arts rooms, a spa and sauna, plus activity rooms, and a garden with outdoor paths and program areas, giving residents lots of ways to get involved, relax, or socialize because the community encourages both staff-organized and resident-run events like social gatherings and resident councils or family councils, so everyone gets a chance to have a say or stay engaged with their loved ones.
The center keeps a 24-hour call and supervision system along with emergency call systems in every room, making sure that help is always near for any need, big or small, and therapy and doctor services are offered with flexible hours to match each resident's schedule. Willow Creek has resources for families who want updates or help, and the facility's part of Purple Door, LLC, which helps with community connections and updates. The website lists more details and helps people learn about services, amenities, and the unique way Willow Creek supports senior living with skilled, compassionate, and professional care for medical, emotional, and day-to-day needs.
People often ask...
Willow Creek Retirement Center offers assisted living, memory care, and skilled nursing.
The full address for this community is 49 Willow Creek Ln, Jackson, MS 39272.
No, Willow Creek Retirement Center does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Mississippi, the State Department of Health licenses care facilities and publishes the survey, complaint, and infection-control reports from its inspections.
License number
nh-255300
Facility type
Nursing Home
Special certification
Medicaid/Medicare – Dually certified
Inspection Reports
91
Reports
2
Type A Citations
0
Type B Citations
57
Complaints
9
Years
01 Apr 2026Revisit
01 Apr 2026Revisit
Concluded compliance with applicable life safety and emergency preparedness requirements after review. The agency recommended placing back in compliance.
01 Apr 2026Revisit
01 Apr 2026Revisit
Determined that the facility was in compliance and placed back in compliance effective 2026-04-06.
01 Apr 2026Revisit
01 Apr 2026Revisit
Verified that corrective measures were in place and the provider was placed back in compliance with Medicare and Medicaid participation requirements.
01 Mar 2026Inspection
01 Mar 2026Inspection
Investigated multiple deficiencies affecting residents' rights, environment, care planning, catheter care, medication security, and infection control. Identified failures to accommodate communication needs, maintain a clean environment, follow care plans, secure catheters, secure medications, and maintain infection prevention practices.
483.21(b)(1)(3)Develop/Implement Comprehensive Care Plan
483.25(e)(1)-(3)Bowel/Bladder Incontinence, Catheter, UTI
483.45(g)(h)(1)(2)Label/Store Drugs and Biologicals
483.75(c)QAPI/QAA Improvement Activities
483.80(a)(1)-(2)(4)(e)(f)Infection Prevention & Control
01 Mar 2026Inspection
01 Mar 2026Inspection
Identified an inoperable generator annunciator panel. Indicator lights did not illuminate during testing.
NFPA 99, Chapter 10, Section 6.4.1.17Electrical Equipment - Other
01 Mar 2026Inspection
01 Mar 2026Inspection
Found multiple deficiencies in residents' rights, catheter care, medication storage, and infection control.
—Residents' Rights
—Urinary incontinence
—Labeling of drugs
—Infection Control
01 Feb 2026Revisit
01 Feb 2026Revisit
Determined corrective actions were implemented to address the deficiency and recommended that compliance be restored.
01 Feb 2026Revisit
01 Feb 2026Revisit
Determined that corrective actions corrected the deficiency and compliance with participation requirements was restored after a complaint review.
01 Jan 2026Complaint
01 Jan 2026Complaint
Investigated complaint findings about inadequate behavioral health services for residents with dementia; five residents were affected.
42 CFR 483.40Behavioral health services
01 Jan 2026Complaint
01 Jan 2026Complaint
Found no deficiencies. Investigated two dementia-care complaints and found no deficiencies.
01 Aug 2025Complaint
01 Aug 2025Complaint
Investigated multiple complaints and found no deficiencies.
01 Aug 2025Complaint
01 Aug 2025Complaint
Found no deficiencies cited after the complaint investigations.
01 Apr 2025Complaint
01 Apr 2025Complaint
Investigated a complaint and found no deficiencies cited.
01 Apr 2025Complaint
01 Apr 2025Complaint
Investigated a complaint regarding nursing services and found no deficiencies.
01 Feb 2025Complaint
01 Feb 2025Complaint
Investigated complaints; found no deficiencies.
01 Feb 2025Complaint
01 Feb 2025Complaint
Investigated complaints and found no deficiencies cited.
01 Dec 2024Revisit
01 Dec 2024Revisit
Concluded that compliance with Medicare/Medicaid participation requirements was achieved and recommended restoration of compliance.
01 Dec 2024Revisit
01 Dec 2024Revisit
Determined the operation was in compliance with minimum standards and recommended placing it back in compliance effective 12/04/24.
01 Nov 2024Inspection
01 Nov 2024Inspection
Identified deficiencies in PEG tube care and infection control practices, including not following orders for PEG care and improper hygiene and disposal during care.
45.21.7Gastric feeding
48.58.1Infection Control
01 Nov 2024Inspection
01 Nov 2024Inspection
Identified deficiencies in care planning implementation, PEG tube care, medication administration, and infection control.
CFR 483.21(b)(1), 483.21(b)(3)Develop/Implement Comprehensive Care Plan
CFR 483.45(f)(2)Residents are Free of Significant Med Errors
CFR 483.80(a),(a)(1)-(2),(4),(e),(f)Infection Prevention & Control
01 Nov 2024Inspection
01 Nov 2024Inspection
Verified compliance with emergency preparedness requirements; no deficiencies were cited.
01 Sept 2024Complaint
01 Sept 2024Complaint
Found supervision failed to prevent a hot coffee burn to a resident.
CFR 483.25(d)(1)-(2)Free of Accident Hazards/Supervision/Devices
01 Sept 2024Complaint
01 Sept 2024Complaint
Investigated and found inadequate supervision that led to a resident sustaining a coffee burn from a toppled cup.
45.21.8 AccidentsAccidents
01 Jul 2024Revisit
01 Jul 2024Revisit
Determined that compliance was restored after a desk review.
01 Jul 2024Complaint
01 Jul 2024Complaint
Found no deficiencies in this investigation, but remained out of compliance due to deficiencies cited on the 5/24/2024 survey.
01 Jul 2024Complaint
01 Jul 2024Complaint
Verified compliance with the 2012 edition of the Life Safety Code; no deficiencies were cited.
01 Jul 2024Revisit
01 Jul 2024Revisit
Concluded that no deficiencies were found. The entity was placed back in compliance.
01 Jul 2024Complaint
01 Jul 2024Complaint
Found no deficiencies during a Life Safety Code review.
01 Jul 2024Complaint
01 Jul 2024Complaint
Found no deficiencies during the 7/8/2024 complaint investigation. Noted that deficiencies from the 5/24/2024 survey remained in effect.
01 May 2024Complaint
01 May 2024Complaint
Investigated a complaint alleging neglect related to wound care and infection prevention; found inadequate dressing changes and failure to follow orders for a resident with a sacral wound.
Investigated a complaint about wound care and found that a resident with a sacral pressure injury did not receive timely dressing changes or wound treatment, risking infection.
45.21.3Pressure sores
01 Apr 2024Revisit
01 Apr 2024Revisit
Determined compliance was achieved after reviewing information related to a complaint; no deficiencies were cited.
01 Apr 2024Revisit
01 Apr 2024Revisit
Concluded that compliance was restored after corrective actions were implemented.
01 Mar 2024Complaint
01 Mar 2024Complaint
Investigated complaints about wound care and catheter management; found deficiencies in hand hygiene during dressing changes for a pressure ulcer and in keeping catheter tubing off the floor, posing infection risks.
45.21.3Pressure sores
45.21.4Urinary incontinence
01 Mar 2024Complaint
01 Mar 2024Complaint
Investigated complaints found deficiencies in wound care and catheter care, including improper hand hygiene during a dressing change and catheter tubing on the floor, risking infection.
42 CFR 483.25(b)(1)(i)-(ii)Treatment/Svcs to Prevent/Heal Pressure Ulcer
42 CFR 483.25(e)(1)-(3)Bowel/Bladder Incontinence, Catheter, UTI
01 Nov 2023Complaint
01 Nov 2023Complaint
Found no deficiencies after investigating two complaints.
01 Nov 2023Complaint
01 Nov 2023Complaint
Investigated two complaints and found no deficiencies.
01 Sept 2023Revisit
01 Sept 2023Revisit
Found no deficiencies. The agency determined compliance and recommended restoration to compliance effective 2023-09-23.
01 Sept 2023Revisit
01 Sept 2023Revisit
Determined that compliance was achieved and recommended placing the facility back in compliance.
01 Aug 2023Complaint
01 Aug 2023Complaint
Investigated two complaints alleging abuse and neglect and found violations related to verbal abuse toward a resident and neglect of care, as well as failures to implement comprehensive care plans for two residents.
CFR 483.12(a)(1)Free from Abuse and Neglect
CFR 483.21(b)(1)(3)Develop/Implement Comprehensive Care Plan
01 Aug 2023Complaint
01 Aug 2023Complaint
Investigated two abuse/neglect complaints; found staff verbal abuse toward a resident and failure to provide care resulting in a resident being left soiled and wet.
45.17.2 Residents' RightsResidents' Rights
01 Jun 2023Complaint
01 Jun 2023Complaint
Investigated two complaints and found no deficiencies.
01 Jun 2023Complaint
01 Jun 2023Complaint
Investigated two complaints and found no deficiencies.
01 Apr 2023Revisit
01 Apr 2023Revisit
Concluded no deficiencies were found and placed back in compliance. The review was based on information provided about the recent survey.
01 Apr 2023Revisit
01 Apr 2023Revisit
Concluded that the facility was placed back in compliance with Medicare and Medicaid participation requirements following a desk review.
01 Apr 2023Revisit
01 Apr 2023Revisit
Found no deficiencies after the annual recertification survey conducted February 21-23, 2023.
01 Mar 2023Revisit
01 Mar 2023Revisit
Found no deficiencies.
01 Mar 2023Revisit
01 Mar 2023Revisit
Determined that corrective measures were in place and compliance with the Life Safety Code had been restored. The agency recommended placing the provider back in compliance.
01 Feb 2023Inspection
01 Feb 2023Inspection
Identified missing documentation for the annual emergency preparedness testing and after-action reports.
Investigated deficiencies found in residents' rights, daily living assistance, and ice machine sanitation. Residents were not always allowed to go back to bed during meals, a resident was not shaved when needed, and the ice machine showed residue requiring cleaning.
45.17.2Residents' Rights
45.21.2Activities of daily living
45.29.1Safe Food Handling Procedures
01 Feb 2023Inspection
01 Feb 2023Inspection
Investigated alleged violations covered resident self-determination, grievance handling, personal care, catheter care, psychotropic medication usage, and ice machine sanitation, with multiple deficiencies found and corrective actions noted.
CFR 483.10Self-Determination
CFR 483.10(f)(5)-(7)Resident/Family Group and Response
CFR 483.24ADL Care Provided for Dependent Residents
CFR 483.25(e)Bowel/Bladder Incontinence, Catheter, UTI
CFR 483.45(e)Free from Unnec Psychotropic Meds/PRN Use
Found no deficiencies. The annual recertification review determined compliance with dementia care standards, with a census of 19 of 20 beds.
01 Feb 2023Inspection
01 Feb 2023Inspection
Found no deficiencies. No violations were cited during the survey.
01 Nov 2022Revisit
01 Nov 2022Revisit
Concluded that compliance was restored after review; no deficiencies were cited.
01 Nov 2022Revisit
01 Nov 2022Revisit
Determined compliance with the minimum standards was restored following a desk review of the complaint; no deficiencies were cited.
01 Oct 2022Complaint
01 Oct 2022Complaint
An incident showed that a staff member misused a resident's funds by cashing checks totaling $180 from the resident's account; records and interviews supported misappropriation.
Type A45.17.2 Residents' RightsResidents' Rights
01 Oct 2022Complaint
01 Oct 2022Complaint
Investigated misappropriation of a resident's funds; three checks totaling $180 were cashed by a CNA who had previously worked at the facility, affecting Resident #2.
42 CFR 483.12Free from Misappropriation/Exploitation
01 May 2022Revisit
01 May 2022Revisit
Found no deficiencies. The agency confirmed compliance.
01 May 2022Revisit
01 May 2022Revisit
Concluded that corrective actions were in place and compliance was restored.
01 Mar 2022Complaint
01 Mar 2022Complaint
Investigated notification of changes in a resident's condition and found the responsible party was not timely informed about an abnormal lab result and a COVID-19 infection.
CFR 483.10(g)(14)Notify of Changes
01 Mar 2022Complaint
01 Mar 2022Complaint
Determined that the facility failed to notify the resident's responsible party about an abnormal lab result, a new COVID-19 infection, and related change in condition for one resident.
45.17.3Notification of change in resident condition to responsible party
01 Jul 2021Complaint
01 Jul 2021Complaint
Investigated a complaint and found no deficiencies. Concluded substantial compliance.
01 Jul 2021Complaint
01 Jul 2021Complaint
Investigated the complaint allegations and found no deficiencies.
01 Jul 2021Revisit
01 Jul 2021Revisit
Determined that compliance was reinstated after corrective measures. No deficiencies were cited.
01 Jul 2021Complaint
01 Jul 2021Complaint
Investigated a complaint alleging neglect and poor quality of care; found no deficiencies.
01 Jul 2021Revisit
01 Jul 2021Revisit
Determined that compliance was restored after addressing the deficiency.
01 May 2021Complaint
01 May 2021Complaint
Investigated a complaint of abuse and identified a physical abuse incident involving a staff member pouring liquid soap over a resident during bathing.
45.17.2Residents' Rights
01 May 2021Complaint
01 May 2021Complaint
Investigated a physical abuse incident in which a staff member poured liquid soap on a resident during bathing, causing eye irritation.
CFR 483.12(a)(1)Freedom from Abuse and Neglect
01 Dec 2020Infection Control
01 Dec 2020Infection Control
Found no deficiencies related to infection control practices during the focused COVID-19 survey.
01 Dec 2020Infection Control
01 Dec 2020Infection Control
Found no deficiencies identified during a COVID-19 focused emergency preparedness survey.
01 Nov 2020Infection Control
01 Nov 2020Infection Control
Investigated COVID-19 infection control concerns and related complaints; found no deficiencies.
01 Nov 2020Infection Control
01 Nov 2020Infection Control
Found no deficiencies. Compliance with infection control requirements was established.
01 Nov 2020Infection Control
01 Nov 2020Infection Control
Found no deficiencies during a COVID-19 focused emergency preparedness survey conducted on 2020-11-24.
01 Nov 2020Complaint
01 Nov 2020Complaint
Found no deficiencies related to COVID-19 focused emergency preparedness.
01 Jun 2020Infection Control
01 Jun 2020Infection Control
Found no deficiencies related to infection control.
01 Jun 2020Infection Control
01 Jun 2020Infection Control
Found no deficiencies related to COVID-19 emergency preparedness.
01 May 2020Infection Control
01 May 2020Infection Control
Verified compliance with infection control requirements and no deficiencies were identified.
01 May 2020Infection Control
01 May 2020Infection Control
Found in compliance with infection control requirements during a COVID-19 focused assessment.
01 Mar 2020Complaint
01 Mar 2020Complaint
Investigated a complaint and found no deficiencies, concluding substantial compliance.
01 Nov 2019Complaint
01 Nov 2019Complaint
Found no deficiencies; investigations concluded no substantiations of neglect or abuse and confirmed compliance with infection control practices.
01 Oct 2019Complaint
01 Oct 2019Complaint
Investigated an incident where improper lift use led to a resident's shoulder dislocation; supervision during transfers was found inadequate.
45.21.8Accidents
01 Oct 2019Inspection
01 Oct 2019Inspection
Identified multiple deficiencies related to PASARR screening, preadmission processes, care planning, lift supervision, nursing staffing, and infection control during an annual survey.
§483.20(k)(1)-(3)Preadmission Screening for individuals with a mental disorder and individuals with intellectual disability
§483.21(b)Develop/Implement Comprehensive Care Plan
§483.25(d)Free of Accident Hazards/Supervision/Devices
§483.25(e)Bowel/Bladder Incontinence, Catheter, UTI
§483.35(b)RN 8 Hrs/7 days/Wk, Full Time DON
§483.80(a)(1)-(2)-(4)-(e)-(f)Infection Prevention & Control
01 Oct 2019Inspection
01 Oct 2019Inspection
Investigated safety and care practices and found deficiencies in RN staffing, catheter care infection control, and supervision during lifting that led to an injury.
45.4.1Nursing Facility Staffing Requirements
45.21.4Urinary Incontinence
45.21.8Accidents
01 Oct 2019Complaint
01 Oct 2019Complaint
Investigated and cited deficiencies related to care planning and accident prevention after reviewing an incident involving incorrect lift use causing a fall, and improper catheter care.
§483.21(b)(1)Develop/Implement Comprehensive Care Plans
§483.25(d)Free of Accident Hazards/Supervision/Devices
01 Jun 2018Complaint
01 Jun 2018Complaint
Investigators identified deficiencies related to residents' rights and care planning, including failures to follow a resident's care plan and interference with a resident's ability to exercise rights. Remedial actions were identified to address the cited deficiencies.
Type A§483.10(b)(1)Resident Rights: Exercise of rights
§483.10(c)(2)Care planning and provision of care
—Comprehensive, person-centered care plans
01 Jun 2018Complaint
01 Jun 2018Complaint
Investigated a complaint and found no deficiencies cited.
01 Mar 2018Complaint
01 Mar 2018Complaint
Investigated a complaint alleging neglect and residents' rights violations; found improper transfer practices and failure to follow care plans, resulting in resident injury.
42 CFR 483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
42 CFR 483.21(b)(1)Comprehensive Care Plans
42 CFR 483.10Residents' Rights
01 Mar 2018Complaint
01 Mar 2018Complaint
Found no deficiencies after a complaint investigation conducted on March 13, 2018.
01 Feb 2018Complaint
01 Feb 2018Complaint
Investigated the complaint and found no deficiencies.
01 Nov 2017Inspection
01 Nov 2017Inspection
Found improper incontinent and indwelling catheter care that could increase infection risk for two residents, including reusing a wipe during perineal care and failing to secure a catheter leg strap during care.
M620Urinary incontinence and indwelling catheter care
01 Nov 2017Inspection
01 Nov 2017Inspection
Identified infection control issues due to poor hand hygiene during medication administration and glucose checks, and found incomplete sprinkler coverage in a building area.
42 CFR 483.80Infection prevention and control program
NFPA 101 Life Safety CodeSprinkler system installation
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Mirador Living is not affiliated with the owner or operator(s) of Willow Creek Retirement Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Willow Creek Retirement Center directly. There is no cost for this service. We are compensated by the community you select.
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