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Medicare Ratings
2·/ 5
Cited by CMS for abuse, or potential for abuse, on its most recent survey cycle.
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Dugan Memorial Home is located at 26894 E Main St, West Point, MS, 39773.
About Dugan Memorial Home
Dugan Memorial Home's been serving elders since 1991, giving skilled nursing services in a warm Christian setting and treating about 60 residents at a time, and folks there can get care on Medicaid and Medicare, so money doesn't have to be a worry. The building has both private and semiprivate rooms, big windows for plenty of light, and every room comes with its own air conditioning, heating, and private bathroom, plus cable TV, telephone, Wi-Fi, and kitchenettes. There's a nice outdoor area with walking paths, a garden, and places for socializing, and if someone likes gathering with others they've got a community room, game and arts spaces, a movie theater, and a library for quiet times, with daily planned events like Bible studies, fitness, and card games, not to mention ice cream socials that let neighbors enjoy time together.
Meal times mean three prepared meals every day cooked by a certified dietary manager and a professional chef, served restaurant-style with special diets available, plus healthy choices made from good ingredients, and popular options like Colombian coffee and Japanese matcha. Residents find help always close at hand, since the nursing staff is there 24 hours, and there's a call system with wireless pendants in case anybody needs fast help, and sometimes people need more medical attention, so Dugan offers rehab services-physical, occupational, and speech therapies, plus things like wound care, pulmonary rehab, post-cardiac and orthopedic therapies, and more, such as Peg Tube, IV therapy, and fall prevention programs, as well as illness recovery and support for going back home if needed.
For folks who have trouble moving around, staff step in with help for bathing, dressing, getting in and out of bed or chairs, and looking after medicines, and you'll see the rooms are kept clean by housekeeping and laundry support too. The spa and wellness room give a place to relax or have therapy, and there's psychological support as well as programs for managing health problems like dialysis or disease management. The place gets high marks for quality-a history of A-minus to A+ grades from inspectors, fewer problems than most homes, with no health threats, and awards like Best Nursing Home in West Point and recognition as Mississippi's top nursing home in 2021.
Dugan Memorial Home is a nonprofit, with both a resident and a family council, so everyone gets a say in the community, and residents have the choice to join in community or resident-run activities. The facility stays nearly full, with about 89% occupancy, and the staff keep careful records of care hours for medical and therapy needs, always aiming for complete, thorough support of seniors' minds, bodies, and spirits in a safe, home-like environment.
People often ask...
Dugan Memorial Home offers assisted living and skilled nursing.
There are 5 photos of Dugan Memorial Home on Mirador.
The full address for this community is 26894 E Main St, West Point, MS 39773.
No, Dugan Memorial Home does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Mississippi, the State Department of Health licenses care facilities and publishes the survey, complaint, and infection-control reports from its inspections.
License number
nh-255313
Facility type
Nursing Home
Special certification
Medicaid/Medicare – Dually certified
Inspection Reports
60
Reports
1
Type A Citations
0
Type B Citations
25
Complaints
7
Years
01 Apr 2026Revisit
01 Apr 2026Revisit
Determined the facility was back in compliance.
01 Apr 2026Revisit
01 Apr 2026Revisit
Determined corrective measures were in place and recommended that the provider be placed back in compliance after a desk review of the prior survey, with compliance effective 2026-04-21.
01 Mar 2026Inspection
01 Mar 2026Inspection
Found violations involving residents' rights and decision-making. Specifically, dignity during meals, informed consent for psychotropic medications, and advance directives were not adequately addressed.
§483.10Resident Rights
§483.10(c)(1)(4)(5)Right to be Informed/Make Treatment Decisions
Found a violation of residents' rights when a resident at a dining table did not receive their meal at the same time as others, affecting dignity during meals.
—Residents' Rights
01 Mar 2026Inspection
01 Mar 2026Inspection
Found no deficiencies cited in life safety or emergency preparedness.
01 Dec 2025Complaint
01 Dec 2025Complaint
Found no deficiencies. Compliance with regulations was confirmed.
01 Dec 2025Complaint
01 Dec 2025Complaint
Investigated a complaint alleging quality of care and resident neglect; found no deficiencies related to the allegation.
01 Jul 2025Revisit
01 Jul 2025Revisit
Determined compliance was restored after addressing the issue identified in the prior complaint.
01 Jul 2025Revisit
01 Jul 2025Revisit
Determined compliance was restored after addressing a prior complaint, with status placed back in compliance effective 2025-07-07.
01 Jun 2025Complaint
01 Jun 2025Complaint
Investigated a case of resident-to-resident sexual abuse; found that a cognitively intact resident sexually touched a cognitively impaired resident in a common area, with staff not preventing the incident.
45.17.2 Residents' RightsResidents' Rights
01 Jun 2025Complaint
01 Jun 2025Complaint
Investigated a resident-to-resident sexual abuse incident and found the facility failed to prevent non-consensual sexual contact between two residents, causing harm.
42 CFR 483.12(a)(1)Free from Abuse, Neglect, and Exploitation
01 Nov 2024Revisit
01 Nov 2024Revisit
Determined that the facility was back in compliance with the minimum standards after review.
01 Nov 2024Revisit
01 Nov 2024Revisit
Found no deficiencies in emergency preparedness. Survey concluded full compliance with applicable requirements.
01 Nov 2024Revisit
01 Nov 2024Revisit
Confirmed compliance was restored after a desk review.
01 Nov 2024Revisit
01 Nov 2024Revisit
Determined that corrective measures addressed a previously deficient practice and compliance with Medicare/Medicaid requirements was restored.
01 Sept 2024Inspection
01 Sept 2024Inspection
Found corridor doors did not close with a positive latch, potentially allowing smoke to pass between smoke compartments. Also, the generator lacked a remote manual stop switch.
Investigated and identified infection control deficiencies, including failure to initiate contact isolation for MRSA and improper wound care practices that could allow transmission, along with missing signage and inadequate hand hygiene.
48.58.1 Infection ControlInfection Control
01 Sept 2024Inspection
01 Sept 2024Inspection
Identified failures in notifying the medical provider about medication refusals, implementing care plans, and applying infection control precautions. Cited deficiencies related to notification, care planning, and infection control.
CFR 483.10(g)(14)Notify of Changes
CFR 483.21(b)Develop/Implement Comprehensive Care Plan
CFR 483.80Infection Prevention & Control
01 Sept 2024Inspection
01 Sept 2024Inspection
Found no deficiencies. Emergency preparedness requirements were met.
01 Jul 2024Revisit
01 Jul 2024Revisit
Determined that compliance was restored after measures were implemented.
01 Jul 2024Revisit
01 Jul 2024Revisit
Confirmed compliance after desk review of a complaint survey; recommended return to compliance effective 07/18/24.
01 Jun 2024Complaint
01 Jun 2024Complaint
Investigated a reported verbal abuse incident and found a staff member verbally abused a resident, supported by interviews and video review.
42 CFR 483.12Free from Abuse and Neglect
01 Jun 2024Complaint
01 Jun 2024Complaint
Investigated a complaint of verbal abuse toward a resident by a staff member and found abusive behavior occurred. The staff member yelled at the resident and threatened actions regarding his call light, with witnesses and video confirmation.
CFR 483.12(a)(1)Freedom from Abuse, Neglect, and Exploitation
01 Jun 2024Complaint
01 Jun 2024Complaint
Investigated allegations of verbal abuse toward a resident by a staff member and found evidence of verbal abuse; the staff member was terminated.
45.17.2Residents' Rights
01 Jun 2024Complaint
01 Jun 2024Complaint
Investigated a complaint of verbal abuse toward a resident and found a staff member verbally abused a resident, resulting in non-compliance with abuse prevention requirements.
CFR 483.12(a)Freedom from Abuse, Neglect, and Exploitation
01 Jun 2024Complaint
01 Jun 2024Complaint
Investigated a complaint of verbal abuse toward a resident; found noncompliance with residents' rights due to staff verbally abusing a resident.
45.17.2Residents' Rights
01 Jun 2024Complaint
01 Jun 2024Complaint
Investigated a report of verbal abuse toward a resident; found that a staff member verbally abused a resident, supported by witness interviews and camera footage.
Type A45.17.2Residents' Rights
01 Mar 2024Complaint
01 Mar 2024Complaint
Determined that compliance was restored as of 2024-02-27.
01 Mar 2024Complaint
01 Mar 2024Complaint
Found no deficiencies after investigating allegations of verbal abuse.
01 Aug 2023Revisit
01 Aug 2023Revisit
Found no deficiencies. The agency recommended returning to compliance as of 2023-08-15.
01 Aug 2023Revisit
01 Aug 2023Revisit
Concluded that compliance was restored.
01 Jul 2023Inspection
01 Jul 2023Inspection
Observed microwaves plugged into electrical outlets in several resident rooms, violating NFPA 99 Chapter 10 electrical equipment requirements; identified as a life safety code deficiency.
45.41.1 Date of Construction & Life Safety Code ComplianceDate of Construction & Life Safety Code Compliance
01 Jul 2023Inspection
01 Jul 2023Inspection
Identified noncompliance with electrical equipment testing and maintenance due to microwaves found in several resident rooms.
NFPA 99 Chapter 10Electrical Equipment - Testing and Maintenance
01 Jul 2023Inspection
01 Jul 2023Inspection
Identified deficiencies in resident care planning for contractures, inadequate personal hygiene for a dependent resident, and unsafe food storage practices.
42 CFR §483.21(b)Comprehensive Care Plans
42 CFR §483.24(a)(2)ADL Care Provided for Dependent Residents
Found deficiencies in resident nail care and in safe food handling due to improper nail maintenance and improper storage practices.
45.21.2Activities of daily living
45.29.1Safe Food Handling Procedures
01 Jul 2023Inspection
01 Jul 2023Inspection
Verified emergency preparedness compliance and found no deficiencies.
01 May 2023Complaint
01 May 2023Complaint
Investigated two complaints alleging elopement. Determined no elopement occurred and no resident was harmed, with no deficiencies cited.
01 May 2023Complaint
01 May 2023Complaint
Investigated two complaints alleging a resident elopement and found no deficiencies. Concluded that an exit-seeking elopement did not occur and the resident was not harmed.
01 Sept 2022Complaint
01 Sept 2022Complaint
Investigated a complaint about staffing shortages, food quality (over/under cooked), and environment concerns; concluded substantial compliance with Medicare/Medicaid standards with no deficiencies cited.
01 Sept 2022Complaint
01 Sept 2022Complaint
Investigated allegations of staffing shortages, food quality issues, and environmental concerns; concluded that no deficiencies were cited and substantial compliance was maintained.
01 Dec 2021Revisit
01 Dec 2021Revisit
Determined that the facility was placed back in compliance after a desk review.
01 Dec 2021Revisit
01 Dec 2021Revisit
Determined the facility was in compliance after a desk review and recommended it be placed back in compliance.
01 Nov 2021Inspection
01 Nov 2021Inspection
Found failure to shave residents dependent for ADLs; two residents identified as #15 and #402 were not shaved for several days despite grooming policy.
45.2.27 Personal CarePersonal Care
01 Nov 2021Inspection
01 Nov 2021Inspection
Identified deficiencies in care planning and daily care, including shaving dependent residents and proper splint use, leading to unmet grooming and potential ROM decline.
CFR 483.21(b)(1)Develop/Implement Comprehensive Care Plan
CFR 483.24(a)(2)ADL Care Provided for Dependent Residents
CFR 483.25(c)(1)-(3)Increase/Prevent Decrease in ROM/Mobility
01 Nov 2021Inspection
01 Nov 2021Inspection
Found no deficiencies. The survey concluded no life safety code deficiencies were cited.
01 Nov 2021Inspection
01 Nov 2021Inspection
Found no deficiencies. Emergency preparedness requirements were met.
01 May 2021Complaint
01 May 2021Complaint
Found no deficiencies following a complaint investigation.
01 May 2021Complaint
01 May 2021Complaint
Found no deficiencies after the complaint investigation and determined compliance with regulations.
01 Feb 2021Complaint
01 Feb 2021Complaint
Found no deficiencies after a focused emergency preparedness review.
01 Feb 2021Infection Control
01 Feb 2021Infection Control
Found no deficiencies related to emergency preparedness during a focused COVID-19 survey.
01 Feb 2021Infection Control
01 Feb 2021Infection Control
Found no deficiencies and confirmed compliance with infection control practices. No concerns identified regarding verbal abuse/neglect.
01 Feb 2021Infection Control
01 Feb 2021Infection Control
Found no deficiencies related to infection control. The review noted compliance with CMS and CDC practices.
01 Sept 2020Infection Control
01 Sept 2020Infection Control
Found no deficiencies related to infection control. Confirmed compliance with COVID-19 infection control guidelines.
01 Sept 2020Infection Control
01 Sept 2020Infection Control
Found no deficiencies during a COVID infection control review.
01 May 2020Infection Control
01 May 2020Infection Control
Verified compliance with infection control requirements and COVID-19 prevention practices; no deficiencies were identified.
01 May 2020Infection Control
01 May 2020Infection Control
Verified compliance with infection control requirements.
01 Dec 2019Complaint
01 Dec 2019Complaint
Investigated a complaint about possible abuse and found no deficiencies; determined substantial compliance.
01 Dec 2019Complaint
01 Dec 2019Complaint
Investigated a complaint alleging possible abuse of a resident; concluded substantial compliance with participation requirements and no deficiencies were cited.
01 Apr 2019Inspection
01 Apr 2019Inspection
Found no deficiencies identified during the surveys.
01 Apr 2019Inspection
01 Apr 2019Inspection
Verified compliance with applicable federal and state requirements. No deficiencies were cited.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Dugan Memorial Home. The information above has not been verified or approved by the owner or operator. For exact information, please contact Dugan Memorial Home directly. There is no cost for this service. We are compensated by the community you select.
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