Pricing ranges from
    $4,620 – 6,006/month

    Fairwinds - Rio Rancho

    920 Riverview Dr SE, Rio Rancho, NM 87124
    • Independent Living
    • Assisted Living

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.45·(235)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.3
    • Meals

      4.1
    • Amenities

      4.2
    • Value

      3.2

    Pros

    • Compassionate, attentive caregiving staff
    • 24/7 nursing availability and clinical oversight
    • Restaurant-style dining with chef-driven menus
    • On-site bistro and flexible meal options
    • Varied, active programming and fitness classes
    • Extensive shared amenities (movie theater, gym, salon, library)
    • Well-maintained grounds and bright common areas
    • Pet-friendly policies and dog-walking services
    • Transportation for errands and medical appointments
    • Housekeeping and laundry services
    • Private caregiver accommodation allowed
    • Family-like community atmosphere
    • End-of-life and hospice support
    • In-unit patios/balconies and varied apartment layouts
    • Long-standing staff and established resident relationships

    Cons

    • Inconsistent meal quality and kitchen staffing instability
    • Unreliable maintenance and building-systems reliability
    • Variable management stability and leadership responsiveness
    • Intermittent staffing shortages affecting service timeliness
    • Inconsistent cleanliness and sanitation oversight
    • Security and key-control process weaknesses
    • Gaps in family communication and clinical incident coordination
    • Complex fee structure and unclear transportation policies
    • Limited dedicated memory-care services
    • Insufficient evening staffing for some activities
    • Limited accessibility accommodations for complex mobility needs
    • Occasional laundering and personal-item handling errors

    Summary of reviews

    Fairwinds - Rio Rancho presents as a modern, amenity-rich senior community with many families endorsing its staff, dining, and social programming. Strengths consistently mentioned include compassionate caregiving, 24/7 nursing coverage, and a restaurant-style dining program led by a chef; several accounts highlight an on-site bistro, chef specials, cloth-table dining, and a generally pleasant dining environment. The community offers a broad range of amenities — theater, gym, salon, library, multiple seating areas, patios and courtyard spaces — and a robust calendar of activities (fitness classes, chair yoga, happy hour, musical entertainment, outings). Many reviewers describe a family-like atmosphere, long-tenured staff, and effective hospice and end-of-life support, which contribute to a sense of safety and well-being for residents.

    At the same time, reviews reveal repeated operational issues that prospective residents and families should weigh. Dining quality and kitchen staffing appear inconsistent: while some praise high-end meal preparation and frequent variety, others describe variability in taste, portioning, and meal continuity tied to kitchen turnover. Maintenance and building-systems reliability is another recurring theme — elevator outages, delayed repairs, intermittent HVAC and plumbing problems are cited — which has practical implications for mobility-dependent residents. Housekeeping and sanitation oversight receive mixed appraisals; many note excellent cleanliness, but other accounts describe sanitation concerns and inconsistent follow-through on cleaning tasks.

    Management and staffing patterns show a mixed picture. Several reviewers praise responsive leadership, accessible managers, and coordinated clinical planning (including night RN coverage), while a separate set of reviews describes management turnover, inconsistent responsiveness to complaints, and perceived declines in care quality following leadership changes. Staffing levels and scheduling also appear uneven at times, producing slow service during busy periods, limited evening coverage for activities, and occasional delays in attending to resident requests. Communication and care-coordination gaps between staff, families, and external medical providers are described in some accounts, and there are isolated reports of lapses in security and asset control that suggest a need for stronger key-control and access policies.

    For families evaluating Fairwinds - Rio Rancho, the facility’s strengths are clear: active programming, extensive amenities, a restaurant-style dining model, and many staff members who are described as kind and attentive. The notable operational risks to consider are inconsistent meal and housekeeping continuity associated with kitchen turnover, intermittent maintenance and building-systems outages, variable management stability, and the absence of a dedicated memory-care unit. Prospective residents who prioritize strong dining consistency, guaranteed rapid maintenance response, or on-site memory care should discuss those specific concerns during a tour and review current staffing and maintenance protocols. Conversely, those seeking an active, pet-friendly community with visible clinical staffing and a wide variety of social opportunities may find this community aligns well with their needs.

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    Location

    Fairwinds - Rio Rancho is located at 920 Riverview Dr SE, Rio Rancho, NM, 87124.

    About Fairwinds - Rio Rancho

    Fairwinds - Rio Rancho sits on 9.24 acres on a bluff overlooking the Rio Grande River and Sandia Peak Ski Area, so there's always a nice view if anyone wants to sit outside. The community has plenty of outdoor space, with paved walkways, garden courtyards, and patios that have shaded seats, colorful decor, and a small pond in the main courtyard. The landscaping stays green, and there's room to walk or relax. Inside, you'll find apartments with one or two bedrooms or studios, each with a kitchen that includes oak cabinets, a stainless steel sink, and a modern stovetop, plus large windows for lots of sunlight, queen beds, and dressers for storing things. The building, built in two phases in 1996 and 1999 and spanning 211,213 square feet, features 220 total units managed by Leisure Care, which has over 30 years of experience running senior communities.

    Residents can choose from independent living, assisted living, skilled nursing, and memory care services, so there's support at every level, including home health, adult day care, and hospice care if needed, plus personalized care plans and help with daily routines. Fairwinds - Rio Rancho allows some pets and has safety features like emergency communication systems and fire sprinklers in every apartment, and the staff is trained and present 24 hours.

    There are a lot of common spaces to use, such as a fitness center, a game room with billiards, the library full of books and sunlight, private and public dining rooms, a salon for haircuts and barber services, arts and crafts rooms, a meeting room, TV lounges, a movie theater for regular movie nights, and a computer center. Social and recreational programs keep things going, like fitness classes including yoga and chair yoga, music groups, Nintendo Wii bowling, story time, lectures, and offsite trips, with a social calendar that puts an emphasis on staying engaged. There's also an activity lounge, a bistro, a bar, and organized religious services with visits from Catholic, Protestant, and other chaplains.

    Meals get prepared restaurant-style by a chef, and there are options for special diets such as low or no-sugar, gluten-free, or low-sodium diets. Residents can have meals in the dining room or order room service, and overnight guests are allowed with parking for visitors. Housekeeping and laundry get handled onsite, and support is available for walking, wheelchair use, and medication, plus help with bathing and personal care, and there's high-speed WiFi throughout.

    The community supports veterans and helps with funding information for those who need it. The private and shared apartments remain accessible with features like wheelchair-ready showers and full bathtubs. The reception area stays welcoming, and the staff keep a focus on each resident's well-being. You'll find the place keeps the Southwest adobe style but adds high-end amenities, a convenience store, concierge services, and pet-friendly rules. The grounds are nice for just sitting outside or taking a stroll, and inside everything's built to stay comfortable, safe, and social for folks looking to live as independently as possible or those needing more hands-on help as they get older.

    About Leisure Care

    Fairwinds - Rio Rancho is managed by Leisure Care.

    Founded in 1976 and headquartered in Seattle, Washington, Leisure Care stands as one of the nation's largest privately held retirement and assisted living companies. Operating under the parent company One Eighty, a diversified hospitality organization, Leisure Care has established itself as a prominent player in the senior living industry for nearly five decades. The company currently operates 16 communities strategically located across six states: Alabama, Arizona, California, Colorado, Connecticut, and Florida.

    People often ask...

    Fairwinds - Rio Rancho offers competitive pricing, with rates starting at a cost of $4,620 per month.

    Fairwinds - Rio Rancho offers independent living, assisted living, and continuing care retirement community.

    There are 76 photos of Fairwinds - Rio Rancho on Mirador.

    Yes, Fairwinds - Rio Rancho allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 920 Riverview Dr SE, Rio Rancho, NM 87124.

    No, Fairwinds - Rio Rancho does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In New Mexico, the Department of Health's Division of Health Improvement licenses care facilities, conducting health and life-safety surveys and complaint investigations.

    License number5720
    Facility typeAssisted Living Facility
    Capacity86 residents
    LicenseeRIOAV, LLC.
    ExpiresMay 31st, 2027

    Inspection Reports

    20

    Reports

    21

    Type A Citations

    1

    Type B Citations

    0

    Complaints

    19

    Years

    28 Jul 2025Inspection
    Found that a resident's file lacked a physical examination completed within the past six months.
    • 8.370.14.21 NMACResident Records A. Record contents
    01 Apr 2024Inspection
    Investigated a complaint and found that at least one resident at risk of exploitation faced financial abuse by staff and misappropriation. Deficiencies were cited.
    • Type B7.8.2.33 D(11) bResident rights - protection from exploitation and misappropriation
    22 Dec 2020Inspection
    Investigated the complaint and found no deficiencies.
    19 Aug 2020Inspection
    Investigated an offsite surveillance related to COVID-19 infection prevention and control and found no deficiencies.
    20 Jul 2020Inspection
    Found no deficiencies related to COVID-19 infection prevention and control during an offsite surveillance.
    24 Jun 2020Inspection
    Found no deficiencies related to COVID-19 infection prevention and control.
    17 Apr 2020Inspection
    Found no deficiencies related to COVID-19 infection prevention and control during an offsite surveillance.
    08 Apr 2020Inspection
    Found no deficiencies during an offsite surveillance related to infection prevention and control conducted on 2020-04-08.
    16 Mar 2020Inspection
    Found no deficiencies.
    02 Jan 2018Inspection
    Found no deficiencies during a revisit follow-up survey.
    10 Oct 2017Inspection
    Identified multiple deficiencies related to staff training, admissions, medication/storage, building maintenance, heating, and hospice coordination. The findings included incomplete training, missing admission terms, unsafe oxygen/gas storage, hazardous sidewalks, unmaintained heating systems, and missing hospice team meetings before hospice start.
    • Type A7 NMAC 8.2.17Staff Training
    • Type A7 NMAC 8.2.20Admissions and Discharge
    • Type A7 NMAC 8.2.34Custodial Drug Permits
    • Type A7 NMAC 8.2.42Maintenance of Building and Grounds
    • Type A7 NMAC 8.2.44Heating, Air-Conditioning and Ventilation
    • Type A7 NMAC 8.2.68Hospice
    07 Oct 2014Inspection
    Investigated a complaint and found no deficiencies.
    09 Oct 2013Inspection
    Investigated a complaint and found no deficiencies.
    09 Oct 2013Life Safety
    Investigated the intake; concluded it was unsubstantiated and no deficiencies were cited.
    13 Feb 2012Inspection
    Investigated deficiencies found in capacity limits, resident rooms, staffing, training, resident rights, hazardous areas, building approvals, and hospice coordination.
    • 7.8.2.13 NMACGROUNDS FOR REVOCATION/SANCTIONS
    • 7.8.2.54 NMACRESIDENT ROOMS
    • 7.8.2.17 NMACSTAFF TRAINING
    • 7.8.2.19 NMACSTAFFING RATIOS
    • 7.8.2.33 NMACRESIDENT RIGHTS
    • 7.8.2.41 NMACBUILDING CONSTRUCTION
    • 7.8.2.43 NMACHAZARDOUS AREAS
    • 7.8.2.68 NMACHOSPICE
    22 Jan 2009Inspection
    Found deficiencies in resident assessments and implementation of service plans; these were not met and are repeats from a prior survey.
    • 7 NMAC 8.2.26Resident Assessment
    • 7.8.2.27Implementation of Service Plans
    20 Nov 2008Life Safety
    Identified deficiencies in smoke detector sensitivity testing and canopy sprinkler coverage.
    • Type A7.8.2.60Smoke detectors sensitivity testing
    • Type A7.8.2.61Automatic Fire Protection (Sprinkler) System
    17 Nov 2008Inspection
    The facility had multiple deficiencies including incomplete resident assessments, incomplete individual service planning, medication documentation gaps, and failures to notify residents/guardians about incident reporting as well as issues with fire drill documentation.
    • 7 NMAC 8.2.26Resident Assessment
    • 7 NMAC 8.2.27Individual Services Plan
    • 7 NMAC 8.2.36Medications
    • 7 NMAC 8.2.63Fire Drills / Safety Procedures
    • 7 NMAC 8.2.66Incident Reporting / Notifications
    24 May 2007Life Safety
    Found several life-safety deficiencies related to fire protection, exits, and lighting. Observed smoke-barrier doors not closing properly, unshielded lighting, draperies obscuring exits, and sprinkler-related obstructions with outdated fire inspections.
    • 7.8.2.43 NMACSmoke barrier doors not maintained
    • 7.8.2.48 NMACLighting and lighting fixtures
    • 7.8.2.51 NMACExits
    • 7.8.2.59 NMACFire clearance and inspections
    • 7.8.2.61 NMACAutomatic sprinkler system
    21 May 2007Inspection
    Multiple deficiencies identified across licensure rules, including failure to file license amendments timely, inadequate resident assessments and planning, medication management gaps, food safety issues, unsafe water temperatures, fire safety lapses, and incomplete background checks.
    • Type A7.8.2.8B NMACApplication for amended license: change of facility director/administrator
    • Type A7.8.2.19C NMACAdmissions: team determination for higher level of care
    • Type A7.8.2.26A NMACResident assessment: six-month review
    • Type A7.8.2.27 NMACIndividual service plan: ISP updates
    • Type A7.8.2.35B NMACCustodial drug permit: medication receipt records
    • Type A7.8.2.36 I NMACMedications: notification of errors
    • Type A7.8.2.36 G NMACMedications: discontinuation timing on MAR
    • Type A7.8.2.36F NMACMedications: signatures on MAR
    • Type A7.8.2.38 NMACFood management: labeling and dating
    • Type A7.8.2.46 C NMACWater: hot water temperatures
    • Type A7.8.2.63 D NMACFire safety: fire drills and evacuation records
    • Type A7.8.2.66 EAR/NMACCaregivers criminal history screening: EAR clearance
    • Type A7.8.2.66 CCHS NMACCaregiver criminal history screening: timely application

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    Mirador Living is not affiliated with the owner or operator(s) of Fairwinds - Rio Rancho. The information above has not been verified or approved by the owner or operator. For exact information, please contact Fairwinds - Rio Rancho directly. There is no cost for this service. We are compensated by the community you select.

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