Willow Ridge Memory Care

    2040 Milton Rd, Charlotte, NC 28215
    • Assisted Living
    • Memory Care

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    Reviews

    4.11·(36)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.8
    • Meals

      2.5
    • Amenities

      3.7
    • Value

      4.1

    Pros

    • Compassionate, patient, and respectful staff
    • Positive long-term resident and family experiences
    • Engaging daily activities, including bingo
    • Helpful activity staff with strong resident rapport
    • Medical, physical, speech, and occupational therapy services
    • Personalized resident rooms
    • Celebrations and holiday activities
    • Clean, welcoming environment described by some families
    • Positive feedback on meals
    • Responsive leadership and timely resolution of a billing concern

    Cons

    • Inconsistent resident care and supervision
    • Variable staff communication tone and resident-interaction quality
    • Inconsistent staffing coverage and employee retention
    • Gaps in leadership accessibility and family communication
    • Inconsistent personal-care routines and belongings management
    • Gaps in appointment coordination and paperwork follow-through
    • Variable cleanliness, upkeep, and pest-control practices
    • Meal-portion adequacy concerns

    Summary of reviews

    Feedback about Willow Ridge Memory Care is sharply mixed. Some families describe residents as receiving compassionate, respectful care and report that loved ones feel comfortable and settled, including one family with a five-year experience. Other reviews raise concerns about the consistency of care and supervision, staff interactions, personal-care routines, and follow-through on residents’ needs. These accounts differ substantially and are not independently verified by the reviews themselves.

    Staff experiences also vary. Positive comments praise caring employees, activity staff, and nurses, while critical feedback describes limited staffing, turnover, inconsistent knowledge, and communication that families found difficult or discourteous. Leadership feedback is similarly mixed: some reviewers praise the director and report a quick resolution to a billing concern, while others describe difficulty reaching management or receiving timely answers. Appointment coordination and access to paperwork are also areas of concern in critical accounts.

    Comments about the physical environment range from descriptions of clean, welcoming spaces and personalized rooms to reports of poor upkeep and pest-control concerns. Dining feedback is limited: one family relays favorable comments about the meals, while a critical review questions whether portions are adequate. Activities are a clearer positive theme, with families appreciating structured engagement, bingo, and celebrations, and one resident reportedly looking forward to the activity schedule. One review also mentions medical care and physical, speech, and occupational therapy services.

    Overall, the reviews suggest a community with meaningful strengths in activities and positive staff relationships, alongside concerns about consistency in care, communication, staffing, and facility upkeep. Prospective residents and families may wish to visit at different times, ask about staffing coverage and care routines, confirm how appointments and family inquiries are managed, and review current inspection information.

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    Location

    Willow Ridge Memory Care is located at 2040 Milton Rd, Charlotte, NC, 28215.

    About Willow Ridge Memory Care

    Willow Ridge Memory Care sits on Milton Road between The Plaza and Sharon Amity in East Charlotte, and it's a place meant for seniors living with Alzheimer's and other types of dementia. The building is single-story, which makes getting around a bit easier and safer since there are no steps to climb, and doors and spaces are designed to cut down on confusion and wandering. Each room is either private or semi-private, and the facility stays secured day and night with staff available 24/7. There are extra safety systems in place to keep residents safe if they're at risk for exit-seeking. Residents get nutritious meals each day, and the kitchen uses good ingredients to prepare the food, while staff serve meals in a way that's both kind and patient. Folks who live there can expect help with medication, incontinence care, and non-ambulatory needs, while therapies and diabetic care are also covered as needed.

    The staff at Willow Ridge have a caring reputation and are known for being helpful and genuinely friendly, building a culture where people seem joyful and kind with each other, which can make a big difference with those living with dementia. Residents stay busy with activities that keep them connected to others, moving, and using their minds-like fitness and art classes, movie nights, celebration events, and social hours. There's a life-enrichment program with things like validation therapy, reminiscence, and behavior management, and activities tie into personal histories to help residents feel grounded and supported. Amenities include things many people find important, such as transportation, parking, Wi-Fi, a library, an outdoor patio with nice views, easy wheelchair access, and housekeeping services. The community's been recognized with awards like the "Best of Senior Living."

    Respite care is available for those needing short-term stays, whether that's for recovery or while planning a permanent move. Families can count on seeing support and communication, and there's a straightforward way to reach out, schedule tours, or request information. The staff work with each person's needs-choosing from individualized programs and always watching for changes in health or ability-so everyone can get the support they need for their memory and well-being. Placement can happen on a quick basis or with a bit of notice. Willow Ridge Memory Care takes a very focused approach to dementia care, always thinking about quality of life and safety for every resident.

    About ALG Senior

    Willow Ridge Memory Care is managed by ALG Senior.

    ALG Senior, originally founded as Affinity Living Group in 1996 by Charles Trefzger, stands as one of the most significant senior living providers in the United States. Headquartered in Hickory, North Carolina, the company has grown from its humble beginnings to become the tenth largest provider of assisted living nationwide, the seventh largest provider of Alzheimer's and memory care services, and the largest senior housing operator in the southeastern United States. The company operates approximately 58-66 communities throughout the southeastern United States, with a primary geographic concentration in North Carolina, South Carolina, Virginia, Georgia, and Alabama.

    People often ask...

    Willow Ridge Memory Care offers assisted living and memory care.

    There are 14 photos of Willow Ridge Memory Care on Mirador.

    The full address for this community is 2040 Milton Rd, Charlotte, NC 28215.

    No, Willow Ridge Memory Care does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.

    License number920521
    Facility typeAdult Care Home
    Capacity52 residents
    View the official license record

    Inspection Reports

    31

    Reports

    8

    Type A Citations

    33

    Type B Citations

    7

    Complaints

    10

    Years

    13 May 2025Follow-Up
    Found no deficiencies. No further action is needed.
    11 Dec 2024Follow-Up
    Identified multiple deficiencies affecting fire safety and exhaust ventilation, including malfunctioning fire-rated doors and non-working exhaust fans.
    • 10A NCAC 13F .0311PHYSICAL PLANT - OTHER REQUIREMENTS
    • 10A NCAC 13F .0311PHYSICAL PLANT - EXHAUST VENTILATION
    06 Nov 2024Inspection
    Found that medications were not administered as ordered for two residents and that the medication administration records were not accurate.
    • 10A NCAC 13F .1004(a)Medication Administration
    • 10A NCAC 13F .1004(j)Medication Administration
    06 Nov 2024Inspection
    Observed deficiencies in medication administration and MAR accuracy, including failures to give ordered COPD medications and lapses in documenting and reconciling antihypertensive and dementia medications.
    • 10A NCAC 13F .1004(a)Medication Administration
    • 10A NCAC 13F .1004(j)Medication Administration - MAR accuracy
    14 Aug 2024Follow-Up
    Investigated a reported issue on August 14, 2024, revealing multiple deficiencies related to fire safety, access, signage, and ventilation throughout the site.
    • Type A—Fire alarm system did not release exit doors
    • Type A—Access not available for inspection
    • Type A—Exit sign misdirects to exit
    • d—Hot water system inadequate
    • Type A—Exhaust ventilation not functioning
    • Type A—Housekeeping closets and laundry area deficiencies
    14 Aug 2024Construction
    Identified life-safety and facility-maintenance deficiencies, including issues with exit signage and access to areas that could affect resident safety.
    • 10A NCAC 13F .0306Housekeeping and Furnishings
    24 Feb 2022Follow-Up
    Investigated and found failures to provide essential personal care and timely health care follow-up for residents, including nail care, bathing, skin assessments, and notifying physicians.
    • Type B10A NCAC 13F .0901(a) Personal Care and SupervisionPersonal Care and Supervision
    • Type A10A NCAC 13F .0902 Health Care (b)Health Care
    • G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
    • G.S. 131D-21(4) Declaration of Residents' RightsDeclaration of Residents' Rights
    24 Feb 2022Follow-Up
    Investigated a complaint alleging failures to provide adequate personal care and nail care; findings included untrimmed nails and lack of documentation.
    • Type B10A NCAC 13F .0901(a) Personal Care and SupervisionPersonal Care and Supervision
    08 Dec 2021Follow-Up
    Investigated and found deficiencies in infection prevention and control, including failures to maintain policies and training aligned with CDC guidance on PPE and infection-control practices.
    • Type B—Infection prevention and control policies and PPE training
    23 Jun 2021Complaint
    Investigated discharge planning and resident care practices and found multiple deficiencies in discharge coordination, health care follow-up, personal care, nutrition, activities, and medication management.
    • Type B10A NCAC 13F .0702 (f)Discharge Of Residents
    • Type B10A NCAC 13F .0901(a)Personal Care and Supervision
    • Type A10A NCAC 13F .0902(b)Health Care
    • Type B10A NCAC 13F .0904(a)(2)Nutrition And Food Service
    • Type B10A NCAC 13F .0904(c)(3)Nutrition And Food Service
    • Type B10A NCAC 13F .0904(e)(4)Nutrition and Food Service
    • 10A NCAC 13F .0905Activities Program
    • 10A NCAC 13F .1008(a)Controlled Substances
    • 10A NCAC 13F .1309Special Care Unit Staff Orientation And Train
    • G.S. 131D-21(2)Declaration Of Residents' Rights
    • G.S. 131D-21(4)Declaration Of Residents' Rights
    08 Nov 2019Follow-Up
    Investigated a complaint about medication management and found deficiencies in medication order accuracy and documentation, including melatonin administration and MAR entries, as well as inconsistencies in staff signatures and medication dispensing records.
    • —Continued From page 1
    • —Continued From page 6-7
    12 Jul 2019Complaint
    Inspectors found multiple deficiencies during a survey, including improper CPR handling, incomplete medication and dietary documentation, and missing or incomplete orders and stockings for residents.
    • Type B10A NCAC 13F .0901(c)Personal Care and Supervision
    • Type B10A NCAC 13F .0901(c)Personal Care and Supervision
    • Type B10A NCAC 13F .0904 (c)(7)Nutrition and Food Service
    • Type B10A NCAC 13F .0904 (c)(7)Nutrition and Food Service
    • Type B10A NCAC 13F .1004(a)Medication Administration
    • Type B10A NCAC 13F .1004(a)Medication Administration
    12 Jul 2019Follow-Up
    Investigated a series of care and safety failures, including delayed CPR response, improper medication administration, missing diet guidance, and incorrect transport documentation.
    • Type B10A NCAC 13F .0901(c)Personal Care and Supervision
    • Type BG.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
    • Type B10A NCAC 13F .0902(c)(3-4)Health Care
    • Type B10A NCAC 13F .0904(c)(7)Nutrition And Food Service
    • Type B10A NCAC 13F .1004(a)Medication Administration
    • Type B10A NCAC 13F .1201Resident Records
    • Type BG.S. 131D-4.5B(a)Infection Prevention Training
    29 Jan 2019Follow-Up
    Identified deficiencies in building code compliance for doors with special locking systems, missing wiring diagrams, and corridor door closure not functioning properly.
    • 10A NCAC 13F .0301Special locking system components
    • 10A NCAC 13F .0301Wiring diagram not posted
    • 10A NCAC 13F .0311Other requirements
    29 Jan 2019Follow-Up
    Identified deficiencies in the physical plant and fire-safety systems, including missing components for doors with special locking, absence of a wiring diagram at the fire alarm panel, and doors that fail to close and latch properly.
    • 10A NCAC 13F .0301Application of Physical Plant Requirements
    • 10A NCAC 13F .0311Other Requirements
    20 Dec 2018Follow-Up
    Investigations found deficiencies in fire-safety documentation and door hardware, including missing wiring diagram under the glass for the fire alarm panel and doors that fail to close or latch properly.
    • —Component map and wiring diagram for fire alarm panel
    • 10A NCAC 13F .0311Building equipment maintained Safe, Operating
    20 Dec 2018Follow-Up
    Identified deficiencies in fire safety and physical plant controls, including missing wiring diagram and doors that do not seal or latch properly.
    • 10A NCAC 13F .0301Physical Plant Requirements
    • 10A NCAC 13F .0311Other Requirements - Building Equipment Maintained Safe, Operating
    17 Oct 2018Follow-Up
    Identified multiple safety and physical plant deficiencies, including missing wiring diagrams for special locking systems, unsafe door hardware, nonfunctional emergency lighting, obstructed electrical panels, and incomplete evacuation documentation.
    • 10A NCAC 13F .0301Application of Physical Plant Requirements
    • 10A NCAC 13F .0306Housekeeping and Furnishings
    • 10A NCAC 13F .0309Evacuation
    • 10A NCAC 13F .0311Other Requirements
    • 10A NCAC 13F .0311Exhaust Ventilation
    17 Oct 2018Follow-Up
    Identified multiple deficiencies in the building's physical plant and safety systems during a biennial follow-up survey.
    • 10A NCAC 13F .0301Application of Physical Plant Requirements
    • 10A NCAC 13F .0306Housekeeping and Furnishings
    • Type B10A NCAC 13F .0309PLAN FOR EVACUATION
    • Type A10A NCAC 13F .0311OTHER REQUIREMENTS
    • 10A NCAC 13F .0311EXHAUST VENTILATION
    29 Aug 2018Construction
    Found multiple deficiencies related to building safety, housekeeping, fire safety, electrical systems, and exhaust ventilation. Violations included improperly stored oxygen cylinders, nonworking emergency lights, and gaps in fire drills.
    • 10A NCAC 13F .0301Application of Physical Plant Requirements
    • 10A NCAC 13F .0306Housekeeping and Furnishings
    • 10A NCAC 13F .0309Plan for Evacuation
    • 10A NCAC 13F .0311Other Requirements
    • 10A NCAC 13F .0311Exhaust Ventilation
    29 Aug 2018Construction
    Found multiple deficiencies related to building safety, storage, fire drills, and ventilation, including locking components, oxygen cylinder storage, door latching, emergency lighting, and exhaust systems.
    • 10A NCAC 13F .0301Application of Physical Plant Requirements
    • 10A NCAC 13F .0306Housekeeping and Furnishings
    • 10A NCAC 13F .0309Plan for Evacuation
    • 10A NCAC 13F .0311Other Requirements
    • 10A NCAC 13F .0311Other Requirements
    16 May 2018Follow-Up
    Follow-up checks identified deficiencies in TB testing, medication administration, and resident care documentation, including missing TB tests, incomplete medication records, and incomplete resident profiles and care plans.
    • 10A NCAC 13F .0703(a) Tuberculosis Test, Medical Examination & ImmunizationsTuberculosis Test, Medical Examination & Immunizations
    • 10A NCAC 13F .0704 (i) Medication AdministrationMedication Administration
    • 10A NCAC 13F .1307 Special Care Unit Resident Profile & Care PlanSpecial Care Unit Resident Profile & Care Plan
    16 May 2018Follow-Up
    Identified multiple deficiencies including missing TB testing for staff, inadequate TB screening for a resident, improper medication administration practices, and incomplete quarterly resident profiles.
    • 10A NCAC 13F .0406(a)Test For Tuberculosis
    • 10A NCAC 13F .0703(a)Tuberculosis Test, Medical Exam & Immunizations
    • 10A NCAC 13F .1004 (i)Medication Administration
    • 10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
    21 Feb 2018Follow-Up
    Investigated a complaint and found multiple deficiencies related to staff health screening, background checks, and resident care documentation.
    • Type B10A NCAC 13F .0406(a) Test For TuberculosisTB testing and documentation
    • Type B10A NCAC 13F .0407(a)(7) Other Staff QualificationsCriminal background checks of staff
    • Type B—Health records and LHPS assessments
    • Type B—Tube feeding and nutrition administration
    21 Feb 2018Follow-Up
    Investigated and identified multiple deficiencies across tuberculosis testing, criminal background checks, LHPS assessments, SCU resident profiles, nutrition, and medication administration.
    • Type B10A NCAC 13F .0406 Test For TuberculosisTest For Tuberculosis
    • Type B10A NCAC 13F .0407(a)(7) Other Staff QualificationsOther Staff Qualifications
    • Type B10A NCAC 13F .0703(a) Tuberculosis Test, Medical Exam & ImmunizationsTuberculosis Test, Medical Examination & Immunizations
    • Type B10A NCAC 13F .0903(a) Licensed Health Professional SupportLicensed Health Professional Support (LHPS) assessment
    • Type B10A NCAC 13F .0904(d)(3)(A) Nutrition And Food ServiceNutrition And Food Service
    • Type B10A NCAC 13F .1004(i) Medication AdministrationMedication Administration
    • Type B10A NCAC 13F .1307 Special Care Unit Resident Profile & Care PlanSpecial Care Unit Resident Profile & Care Plan
    • G.S. 131D-21(2)Declaration of Residents' Rights
    13 Jan 2017Follow-Up
    Identified deficiencies in the facility's physical plant and housekeeping; a bathroom floor covering was torn, a bathroom was locked and used by staff, and baseboard installation was incomplete.
    • 10A NCAC 13F .0306Housekeeping and Furnishings
    • 10A NCAC 13F .0306Housekeeping and Furnishings
    13 Jan 2017Follow-Up
    Identified deficiencies in the physical plant and safety systems, including missing wiring diagram for special locking, torn flooring with base not installed, and hot water temperature exceeding standards with a locked staff bathroom.
    • 10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
    • 10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
    • 10A NCAC 13F .0311OTHER REQUIREMENTS
    04 Nov 2016Construction
    Identified multiple deficiencies in safety, housekeeping, and physical plant with several items not meeting requirements. Noted issues included door hardware, floor coverings, fire safety rehearsals, and ventilation needing corrective action.
    • —Continued From page 1
    • 10A NCAC 13F.0306Housekeeping and Furnishings-Clean, Repaired
    • —Housekeeping-Maintained Free of Hazards
    • 10A NCAC 13F.0309Fire Safety-Rehearsals on Each Shift
    • 10A NCAC 13F.0311Building Equipment Maintained Safe, Operating
    • —Exhaust Ventilation
    04 Nov 2016Construction
    Found several deficiencies in physical plant and safety, including wiring diagram for magnetic locks, damaged flooring and drainage hazards, unperformed fire drills, hot water temperature concerns, nonfunctional emergency lights, door and wall issues, and inadequate exhaust ventilation.
    • 10A NCAC 13F .0301(2)APPLICATION OF PHYSICAL PLANT REQUIREMENTS
    • 10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
    • 10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
    • 10A NCAC 13F .0309PLAN FOR EVACUATION
    • 10A NCAC 13F .0311OTHER REQUIREMENTS
    • 10A NCAC 13F .0311(g)EXHAUST VENTILATION
    02 Jun 2016Inspection
    Identified deficiencies involving staff background checks and medication management, including incomplete documentation and improper processes for orders and administration.
    • 10A NCAC 13F .0407(a)(5) Other Staff QualificationsOther Staff Qualifications
    • 10A NCAC 13F .1002(a) Medication OrdersMedication Orders
    • 10A NCAC 13F .1004(a) Medication AdministrationMedication Administration
    02 Jun 2016Inspection
    Investigated staffing and medication processes; identified failures in background checks, unclear orders, and inconsistent medication administration.
    • 10A NCAC 13F .0407(a)(5)Other Staff Qualifications
    • 10A NCAC 13F .1002(a)Medication Orders
    • 10A NCAC 13F .1004(a)Medication Administration

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    Mirador Living is not affiliated with the owner or operator(s) of Willow Ridge Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Willow Ridge Memory Care directly. There is no cost for this service. We are compensated by the community you select.

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