PruittHealth - Union Pointe in Monroe, North Carolina, is a nursing home that provides a wide range of care for senior elders, so you'll find everything from skilled nursing services and comprehensive nursing care to physical, occupational, and speech therapy, and there's even specialized memory support for those who need it, which all means they try to help residents recover after illness or injury, but they also have long-term care and respite services for folks whose needs won't be changing quickly, and all of this is run by PruittHealth, a well-known name in post-acute healthcare, as well as a group of family trusts and companies, who've managed the facility since 2007. The building has 90 certified beds, and rooms come with kitchenettes, large private bathrooms, showers, and cable TV, and you'll see housekeepers and personal care assistants helping folks with things like dressing, grooming, walking, bathing, and toileting, and when it comes to care, nurses are on staff, and there are services like podiatry, wound care, and medication support. There's a game room, movie theater, salon, dining room, fitness space, activities room, and a chapel, plus a safe courtyard with features like a fireplace, waterfall, and picnic area, so people have plenty of places to spend time with friends or family or just relax.
The staff helps with laundry, dry cleaning, and getting around, whether that means wheelchair or walking assistance, and residents have access to transportation, Wi-Fi, cable TV, washers and dryers, and guest parking, and the building has updated safety features, a sprinkler system, and regular maintenance. The center has arts and crafts, social events, health programs, educational activities, and dining services, and they try to give people a say in meals and daily routines, aiming for dignity and a home-like setting. The therapy side of things is modern, with advanced rehab facilities like a hydrotherapy pool, Nautilus and Biodex equipment, a therapy gym, and an ADL kitchen, to help people regain strength or skills for daily living. They also offer services like pharmacy, infusion, medical supply, Home First, and hospice or palliative care, so care can meet changing medical needs.
There are policies to protect residents from abuse, neglect, or theft, but recent inspections reported that those rules haven't always been followed well. The facility had 29 total deficiencies, including 3 related to infection control, and was cited for immediate risk to resident health and safety, with fines of $33,995 in July 2024 and $163,537 in February 2024, along with a suspended payment. Staff turnover is high, with about three-quarters of the staff and nurses leaving within a year-much higher than the state average-and average nurse staffing falls just under the state mark at 3.77 nurse hours per resident per day. Families can visit under set policies, and the facility works to share information and answer questions. Union Pointe aims to offer a supportive, welcoming place, with plenty of attention to personal needs, but like any facility, it has areas where it's been found to need improvement, especially in terms of safety and staff stability.
