Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
4.50·(8)
Overall rating
5
4
3
2
1
Care
5.0
Staff
5.0
Meals
4.5
Amenities
4.5
Value
4.5
Pros
Compassionate, respectful care across differing cognitive abilities
Patient staff who treat residents with dignity
Friendly, professional, and helpful staff
Creative activities enjoyed by residents
Positive experiences during multi-year stays
Summary of reviews
The residential-care feedback is predominantly positive. Family members describe staff as compassionate, patient, and respectful, including in their interactions with residents with differing mental capabilities. Several comments convey a strong sense of trust and appreciation, with families describing staff as helpful and the environment as family-like. Two reviewers refer to stays lasting three and five years, respectively, and describe sustained satisfaction with their relatives’ care.
Activities are a specific strength in the feedback: one family says the resident enjoyed them and describes the staff as creative. There are no substantive comments about dining, building conditions, cleanliness, amenities, or the range of services, so those areas cannot be assessed from these reviews. Management practices are also not discussed directly.
One reviewer gives a strongly negative recommendation but provides no explanation, making it impossible to identify a specific operational weakness. Another comment refers to a veterinary visit and may not concern residential care at The Indigo; its relevance is unclear. Overall, the reviews offer favorable accounts of care and staff, alongside limited detail about other aspects of the facility and no specific, recurring concern that can be substantiated from the available feedback.
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Location
The Indigo at Pikeville is located at 5383 US Hwy 117 N, Pikeville, NC, 27863.
About The Indigo at Pikeville
The Indigo at Pikeville sits as part of Jaybird Senior Living Communities, and while there's not much information about this place, what stands out is the way it names its care programs and the features offered there, so you'll find things like assisted living, memory care, independent living, and respite care all rolled together at one address. The Indigo Wings program is something unique, following a Montessori approach, which means staff help residents connect with their surroundings and use their senses every day. People living with Alzheimer's or dementia get care that's personal to what they actually need, which is important for many families. The community is meant to feel like home, with big, open apartments and spaces where people can feel comfortable and move around without worry. There are several amenities made for comfort, but details about who's in charge or exactly how everything works aren't available. The focus seems to be on keeping seniors involved and connected, using special activities and distinct programs that have been named by Jaybird Senior Living. So, if you are looking around Pikeville and come across The Indigo at Pikeville, you'll know it's one of those places with several types of care all at once, a home-like setting, and some specialized touches that you don't see everywhere, but you'll have to reach out directly if you want more information because what's public is still pretty limited.
People often ask...
The Indigo at Pikeville offers competitive pricing, with rates starting at a cost of $5,669 per month.
The Indigo at Pikeville offers independent living, assisted living, and memory care.
There are 13 photos of The Indigo at Pikeville on Mirador.
Yes, The Indigo at Pikeville allows residents to age in place and adjust their level of care as needed.
The full address for this community is 5383 US Hwy 117 N, Pikeville, NC 27863.
No, The Indigo at Pikeville does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Identified multiple medication administration errors across several residents, including crushing non-crushable meds, incorrect dosing, missed or delayed antibiotics, and MAR documentation problems.
10A NCAC 13F .1004 (a)Medication Administration
10A NCAC 13F .1004 (j)Medication Administration
17 Dec 2025Follow-Up
17 Dec 2025Follow-Up
Found multiple medication administration failures, including crushing medications that should not be crushed, dosing and timing errors, delays in antibiotic treatment, and inaccuracies in the medication administration records.
Type A10A NCAC 13F .1004 (a)Medication Administration
j10A NCAC 13F .1004 (j)Medication Administration
21 Aug 2025Inspection
21 Aug 2025Inspection
Investigated a complaint about safety and care lapses, uncovering several deficiencies related to hazardous items, resident wandering, and medication management and documentation.
Type A—Hazardous items not secured
—Resident wandering and safety concerns
Type A—Medication administration and MAR documentation issues
Type A—Medication administration documentation incomplete
Type A—Cart audits and medication management improvements needed
21 Aug 2025Inspection
21 Aug 2025Inspection
Found hazards in the Special Care Unit with accessible hazardous items for wandering residents, plus unsafe hot water temperatures and multiple medication management deficiencies.
Type B10A NCAC 13F .0306 (a)(5)Housekeeping and Furnishings
Type A10A NCAC 13F .0311 (d)Other Requirements
10A NCAC 13F .0902(c)(3-4)Health Care
10A NCAC 13F .1002Medication Orders
10A NCAC 13F .1004 (a)Medication Administration
10A NCAC 13F .1004 (j)Medication Administration
03 Apr 2025Follow-Up
03 Apr 2025Follow-Up
Investigated deficiencies related to the building’s hot water system and exhaust ventilation; hot water temperature exceeded the acceptable range and ventilation required repairs.
10A NCAC 13F .0311Physical Plant - Other Requirements
10A NCAC 13F .0311Exhaust Ventilation
01 Apr 2025Follow-Up
01 Apr 2025Follow-Up
Found deficiencies in fire safety equipment, hot water temperatures outside the required range, and inadequate exhaust ventilation in several spaces.
Identified multiple deficiencies related to safety and maintenance, including exit door locking, wanderer alarms, bathroom hardware, storage of oxygen, ventilation, and hot water control.
10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
10A NCAC 13F .0306HOUSEKEEPING-MAINTAINED FREE OF HAZARDS
10A NCAC 13F .0309PLAN FOR EVACUATION
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311HOT WATER SYSTEM
10A NCAC 13F .0311EXHAUST VENTILATION
20 Nov 2024Construction
20 Nov 2024Construction
Investigators identified multiple maintenance and safety deficiencies, including broken fixtures and inadequate safety system maintenance, with several items repeatedly noted during a follow-up visit.
—Continued From page 2
—Continued From page 5
—Hot Water System
05 Feb 2024Complaint
05 Feb 2024Complaint
Identified non-compliance regarding emergency response and death/procedure adherence, including failure to provide CPR when required and delays in following policies.
Type A10A NCAC 13F .0901Personal Care and Supervision
02 Nov 2023Complaint
02 Nov 2023Complaint
Investigated medication administration practices and delays in refunds to residents' estates after deaths or discharges.
10A NCAC 13F .1106 Settlement Of Cost Of CareSettlement Of Cost Of Care
02 Nov 2023Complaint
02 Nov 2023Complaint
Investigated allegations of infection-control lapses and mishandling of resident funds. Deficiencies were found related to medication administration practices, hand hygiene, and refunds.
—Infection control / medication administration
—Handling of resident funds / refunds
01 Nov 2022Follow-Up
01 Nov 2022Follow-Up
Found deficiencies concerning resident safety and medication management, including falls supervision and completion/notification requirements, along with medication administration policies.
—Falls supervision and incident reporting
—Notification and changes in supervision
—Medication administration and policy adherence
01 Nov 2022Follow-Up
01 Nov 2022Follow-Up
Found deficiencies in supervision and medication administration, with residents suffering injuries from falls and multiple medication errors observed.
Type A10A NCAC 13F .0901(b)Personal Care and Supervision
10A NCAC 13F .1004(a)Medication Administration
21 Jul 2022Inspection
21 Jul 2022Inspection
Investigated inadequate supervision for residents with aggressive and disruptive behaviors, which led to resident-to-resident altercations and injuries, and found failures in reporting, medication administration, and storage practices.
Type A10A NCAC 13F .0901(b)Personal Care and Supervision
Type B10A NCAC 13F .0902(b)Health Care
Type B10A NCAC 13F .1004 (i)Medication Administration
Type B10A NCAC 13F .1006 (b)Medication Storage
Type BG.S. 131D-21(4)Declaration of Residents' Rights
21 Jul 2022Inspection
21 Jul 2022Inspection
Investigated an incident involving safety and supervision concerns; found inadequate supervision for residents with dementia and aggressive behavior, and missing documentation of incidents.
—
24 Aug 2020Complaint
24 Aug 2020Complaint
Identified deficiencies in resident care planning and reporting of alleged staff misconduct, including failure to provide mental health services and to notify the resident's PCP.
10A NCAC 13F .0902(b) Health CareHealth Care
24 Aug 2020Complaint
24 Aug 2020Complaint
Investigated allegations of sexual abuse by a staff member and related care failures, finding multiple deficiencies in reporting, protections for residents, and adherence to infection control during the COVID-19 period.
Type B10A NCAC 13F .0902(b)Health Care
Type A10A NCAC 13F .0909Resident Rights
Type A10A NCAC 13F .1205Health Care Personnel Registry
Type B10A NCAC 13F .1212(d)Reporting of Accidents and Incidents
Type BG.S. 131D-21(4) Declaration of Residents' RightsDeclaration of Residents' Rights
Type AG.S. § 131D-25 ImplementationImplementation
01 May 2020Follow-Up
01 May 2020Follow-Up
Found that a medication aide who administered medications did not complete required training and testing within the mandated timeframes, with online courses not validated and the written exam not completed within 60 days of skills validation.
Type BG.S. § 131D-4.5B(b)Adult Care Aide Medication Training and Competency Requirements
01 May 2020Follow-Up
01 May 2020Follow-Up
The investigation identified deficiencies in infection-control guidelines and medication aide training documentation, with ongoing noncompliance.
—Medication Aide Training and Competency
14 Feb 2020Inspection
14 Feb 2020Inspection
Investigated an allegation of deficiencies and identified multiple issues related to the facility's environment and care operations.
10A NCAC 13F .0305 (f)(4)Physical Environment
14 Feb 2020Inspection
14 Feb 2020Inspection
Multiple deficiencies were found across physical environment, furnishings, nutrition, and medication management, including unlocked cleaning areas, unsafe storage of cleaners, damaged dining room furnishings, improper food handling and labeling, missing therapy referrals, and numerous medication administration issues.
10A NCAC 13F .0306Housekeeping and Furnishings-Clean, Repaired
02 Apr 2019Follow-Up
02 Apr 2019Follow-Up
Identified deficiencies in cleanliness and maintenance, including soiled linens not kept clean and a missing door between linen areas, plus a loose door knob in key areas.
Type A10A NCAC 13F .0306Housekeeping and Furnishings-Clean, Repaired
Type A10A NCAC 13F .0306Housekeeping and Furnishings-Clean, Repaired
31 Jan 2019Construction
31 Jan 2019Construction
Inspections identified multiple deficiencies in maintenance, safety, housekeeping, and equipment across several areas, including outside grounds, ceilings/vents, walls/furnishings, and electrical/plumbing systems.
Type A—Outside premises kept clean and safe
Type A—Ceiling/vent and general maintenance
Type A—Hazards and condition of walls/furnishings
Type A—Electrical equipment maintenance
Type A—GFCI/plumbing corrections
31 Jan 2019Construction
31 Jan 2019Construction
Found multiple deficiencies related to linen storage, wanderer alarms, exterior maintenance, housekeeping, and safety systems.
Identified multiple physical-plant and safety deficiencies, including a magnetically locked door without a manual override, obstructed electrical panels, and unsafe fire safety and plumbing conditions.
10A NCAC 13F .0301Application of Physical Plant Requirements
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0311Other Requirements
22 Mar 2017Construction
22 Mar 2017Construction
Investigated a complaint and found multiple deficiencies related to fire safety, building maintenance, and housekeeping. Noted issues included doors not latching, unsafe electrical conditions, and poor cleanliness.
10A NCAC 13F .1501Use Of Physical Restraints And Alternatives
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
20 Jan 2015Construction
20 Jan 2015Construction
Inspectors found multiple safety and maintenance deficiencies affecting the environment, including issues with the physical plant, housekeeping, and safety-related equipment; several items required corrective action.
Type A10A NCAC 13F .0300Environment and Safety - Physical Plant
Type A10A NCAC 13F .0300; 10A NCAC 13F .0311Housekeeping and Furnishings - Clean, Repaired
Type A10A NCAC 13F .0300Building Equipment Maintained Safe, Operating
Type A10A NCAC 13F .0300Environment Not Maintained as Required
Type A10A NCAC 13F .0311Other Requirements - Additional Safety/Compliance
20 Jan 2015Construction
20 Jan 2015Construction
Found multiple environmental and safety deficiencies across laundry, housekeeping, electrical, fire safety, and ventilation systems. Noted missing laundry equipment, drainage issues, uninspected extinguishers, non-GFCI outlets, faulty emergency lighting, and inadequate ventilation.
10A NCAC 13F .0305PHYSICAL ENVIRONMENT
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0308FIRE EXTINGUISHERS
10A NCAC 13F .0310ELECTRICAL OUTLETS IN WET LOCATIONS
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