Professional, patient caregiving and day-to-day assistance
Friendly, helpful administrative staff
Responsive management support during a family crisis
Resident activities and an apparently positive social environment
Scenic, tranquil setting
Cons
Reported gaps in resident monitoring and accountability
Reported limitations in transfer and bathing support
Reported gaps in bathroom emergency-response access and entry security
Reported cleanliness and odor concerns
Reported inconsistent meal quality
Summary of reviews
Feedback is predominantly positive, with reviewers praising the staff, caregiving, management, activities, and setting. One review is sharply critical and raises concerns about resident monitoring, assistance, facility conditions, and meals. These accounts differ substantially, so families may wish to assess the specific care and safety arrangements that matter to them during a visit.
Care-related comments include praise for patient help with food, medications, and daily needs, as well as long-term satisfaction with staff and physicians. In contrast, one reviewer described gaps in tracking residents and providing physical assistance, including transfer and bathing support. That review also raised concerns about bathroom emergency-response access and entry security. These points warrant direct questions about supervision, available equipment, and how residents can summon help.
Dining feedback is limited. One reviewer praised caregivers’ assistance with food, while the critical review described meals as repetitive and unsatisfactory. The reviews provide little detail about menus, dietary accommodations, or overall meal consistency, so prospective residents may want to ask about meal options and sample the food.
Several positive comments describe residents as having activities and appearing happy, and characterize the community as pleasant and tranquil, with scenic views. The critical review, however, raised cleanliness and odor concerns. A tour can help families evaluate the current condition of resident areas and shared spaces.
Management feedback is favorable overall: reviewers described administrators as friendly and helpful, including one family that appreciated assistance during a crisis. The main pattern is a marked difference between broadly positive accounts and one detailed negative account. Families should discuss monitoring, personal-care support, emergency access, meals, and facility upkeep with management and observe how these are handled during a visit.
Reviews written on Mirador
We have no reviews to show about Heritage Care Home of Taylorsville - Your Ultimate Assisted Living Community.
Help other families by writing a review about your experience with this community.
Location
Heritage Care Home of Taylorsville - Your Ultimate Assisted Living Community is located at 668 Wood Rd, Taylorsville, NC, 28681.
People often ask...
Heritage Care Home of Taylorsville - Your Ultimate Assisted Living Community offers assisted living.
There are 11 photos of Heritage Care Home of Taylorsville - Your Ultimate Assisted Living Community on Mirador.
The full address for this community is 668 Wood Rd, Taylorsville, NC 28681.
No, Heritage Care Home of Taylorsville - Your Ultimate Assisted Living Community does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Investigated a complaint/investigation and found deficiencies in medication orders, dietary management, MAR accuracy, and incident reporting.
10A NCAC 13F .0703 (e)Tuberculosis Test, Medical Exam & Immunization
10A NCAC 13F .0904 (e)(3)Nutrition and Food Service
10A NCAC 13F .1002 (a)Medication Orders
10A NCAC 13F .1004 (a)Medication Administration
10A NCAC 13F .1004 (j)Medication Administration
10A NCAC 13F .1212(a)Reporting of Accidents and Incidents
30 Jan 2026Follow-Up
30 Jan 2026Follow-Up
Investigated multiple deficiencies in medical examination documentation, diet and medication management, MAR accuracy, and incident reporting.
10A NCAC 13F .0703 (e)Tuberculosis Test, Medical Exam & Immunization
10A NCAC 13F .0904(e)(3)Nutrition and Food Service
10A NCAC 13F .1002(a)Medication Orders
10A NCAC 13F .1004(a) and 10A NCAC 13F .1004(j)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
10A NCAC 13F .1212(a)Reporting of Accidents and Incidents
17 Nov 2025Follow-Up
17 Nov 2025Follow-Up
Found multiple deficiencies in discharge notice procedures, food safety, therapeutic diet management, medication administration, resident rights, and incident reporting.
10A NCAC 13F .0702 (c)Discharge Of Residents
10A NCAC 13F .0904(a)(2)Nutrition and Food Service
10A NCAC 13F .0904(c)(7)Nutrition And Food Service
10A NCAC 13F .0904(e)(4)Therapeutic Diets in Adult Care Homes
10A NCAC 13F .0909Resident Rights
10A NCAC 13F .1004 (j)Medication Administration
10A NCAC 13F .1010 (d)Pharmaceutical Services
10A NCAC 13F .1212(a)Reporting of Accidents and Incidents
09 Sept 2025Follow-Up
09 Sept 2025Follow-Up
Investigated found multiple deficiencies across tuberculosis testing, staffing, referrals, activities, medication administration, MAR accuracy, and controlled substances reconciliation.
10A NCAC 13F .0406(a)Test For Tuberculosis
Type B10A NCAC 13F .0608 (a)(b)Staffing for Facilities With A Census Of 21 Or More Residents
Type B10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .0905 (d)Activities Program
10A NCAC 13F .1004Medication Administration
10A NCAC 13F .1004 (j)Medication Administration
10A NCAC 13F .1008 (a)Controlled Substances
09 Sept 2025Follow-Up
09 Sept 2025Follow-Up
Investigations found failures in TB testing for new staff, inadequate staffing for the resident census, gaps in referrals and follow-up care, missing activities, and widespread medication administration and MAR documentation and controlled substances issues.
10A NCAC 13F .0406(a)Test For Tuberculosis
10A NCAC 13F .0608(a)(b)Staffing for Facilities With A Census mf 21
Type B10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .0905(d)Activities Program
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration - MAR Accuracy
10A NCAC 13F .1008(a)Controlled Substances
02 Sept 2025Complaint
02 Sept 2025Complaint
Investigated a wandering incident involving a resident with dementia who left the premises and was found hours later at an auto dealership, then transported to the hospital for care.
29 Aug 2025Complaint
29 Aug 2025Complaint
Investigated a complaint alleging failures to address residents' health needs, including missed infectious disease appointments and an unscheduled eye exam.
A210A NCAC 13F.0902(b)Health Care
12 Jun 2025Follow-Up
12 Jun 2025Follow-Up
An investigation found extensive deficiencies across multiple areas, including the facility’s outside environment, door alarms, staffing levels, resident assessments and care planning, health care referrals, activities, resident privacy rights, and medication administration.
Type A10A NCAC 13F .0305 (h)(4)Physical Environment
Type B10A NCAC 13F .0305 (m)Physical Environment
Type A10A NCAC 13F .0306 (b)(1)Housekeeping And Furnishings
Type B10A NCAC 13F .0507Training On Cardio-Pulmonary Resuscitation
Type A10A NCAC 13F .0601 (a)Management Of Facilities - General Administrator And Manager Responsibilities
Type B10A NCAC 13F .0608Staffing for Facilities With A Census Of 21 Or More Residents
10A NCAC 13F .0801 (a)(b)Resident Assessment
Type B10A NCAC 13F .0802 (e)Resident Care Plan
Type A10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .0905 (d)Activities Program
Type A10A NCAC 13F .0909Resident Rights
Type B10A NCAC 13F .1004 (a)Medication Administration
11 Jul 2024Inspection
11 Jul 2024Inspection
Identified deficiencies in medication administration, including failure to administer sliding-scale insulin as prescribed and incomplete MAR documentation.
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
11 Jul 2024Inspection
11 Jul 2024Inspection
Found deficiencies involving medication administration and MAR accuracy related to sliding-scale insulin dosing for a resident who has diabetes. Documentation did not reflect the insulin given and orders were not consistently followed.
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
27 Feb 2024Follow-Up
27 Feb 2024Follow-Up
Found deficiencies in safety equipment and plumbing. An exit light on the hall's entry side was missing, and the ice machine drain did not have the correct air gap.
Investigated deficiencies in equipment maintenance; observed unsafe emergency equipment and a kitchen ice machine drain lacking the required air gap.
Type A10A NCAC 13F .0311PHYSICAL PLANT - OTHER REQUIREMENTS
29 Nov 2023Construction
29 Nov 2023Construction
Found safety deficiencies in electrical and overall facility maintenance, including outlets in wet locations lacking protection and several maintenance issues affecting fire safety and emergency equipment.
Type A10A NAC 13F.0310Electrical outlets in wet locations
Type A10A NAC 13F.0311Other requirements
21 Oct 2021Inspection
21 Oct 2021Inspection
Found that residents did not receive complete place settings with a knife during lunch, and many could not cut their meat and ate with their hands.
10A NCAC 13F .0904(b)(2)Nutrition And Food Service
11 Sept 2020Complaint
11 Sept 2020Complaint
Identified serious infection-control deficiencies and violations of residents' rights related to COVID-19 screening, PPE use, cleaning, and quarantining procedures. Also found failure to ensure residents received necessary care and services.
10A NCAC 13F .0909Resident Rights
G.S. 131D-21(4)Declaration of Residents' Rights
11 Sept 2019Follow-Up
11 Sept 2019Follow-Up
Investigation identified multiple deficiencies, including hazardous smoking with oxygen, administrator-in-charge credential gaps, inadequate on-site management, unmet personal care plans, lapses in health care follow-up, and medication administration errors.
Type B10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
10A NCAC 13F .0402Qualifications Of Administrator-In-Charge
10A NCAC 13F .0601(b)Management Of Facilities With A Capacity Or Census Of Seven To Thirty Residents
10A NCAC 13F .0901Personal Care and Supervision
10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .1004(a)Medication Administration
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
11 Sept 2019Follow-Up
11 Sept 2019Follow-Up
Investigated a resident care complaint and found multiple deficiencies in safety, staffing, and documentation. Noted problems with administrator training, housekeeping practices, and ongoing care plans.
Type B10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
Type B10A NCAC 13F .0402Qualifications Of Administrator-In-Charge
Type B10A NCAC 13F .0601(b)Management Of Facilities With A Capacity Or Census Of Seven To Thirty Residents
Type B—Care, Supervision and Personal Hygiene
11 Sept 2019Follow-Up
11 Sept 2019Follow-Up
Regulator identified multiple deficiencies related to safety, governance, care, and medication management, including residents smoking with oxygen, insufficient administrator oversight, inadequate personal care, and lapses in lab testing and medication administration.
Type B10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
10A NCAC 13F .0402Qualifications Of Administrator-In-Charge
10A NCAC 13F .0601(b)Management Of Facilities With A Capacity Or Census Of Seven To Thirty Residents
10A NCAC 13F .0901Personal Care and Supervision
10A NCAC 13F .0902Health Care
10A NCAC 13F .1004Medication Administration
G.S. 131D-21(2)Declaration of Residents' Rights
22 May 2019Follow-Up
22 May 2019Follow-Up
Found failures to provide timely health care follow-up and proper management of medications and controlled substances. Found lapses in diabetes care follow-up and in the handling and documentation of controlled substances.
10A NCAC 13F .0902(b)Health Care
Type B10A NCAC 13F .1008(a)Controlled Substances
G.S. 131D-21(2)Declaration of Residents' Rights
22 May 2019Follow-Up
22 May 2019Follow-Up
Investigated a series of concerns about health care referrals and medication management, finding failures to ensure follow-up and proper control of medications.
10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .1008(a)Controlled Substances
G.S. 131D-21(2)Declaration of Residents' Rights
22 May 2019Follow-Up
22 May 2019Follow-Up
Investigated deficiencies in health care follow-up for a diabetic resident and in the management and documentation of controlled substances.
10A NCAC 13F .0902(b)Health Care
Type B10A NCAC 13F .1008(a)Controlled Substances
G.S. 131D-21(2)Declaration of Residents' Rights
22 Mar 2019Follow-Up
22 Mar 2019Follow-Up
Identified widespread deficiencies across housekeeping, resident care, health care, nutrition, activities, transportation, and medications, including unsafe environments, inadequate care, missed health referrals, kitchen sanitation issues, lack of hydration at meals, and medication management errors.
10A NCAC 13F .0306(a)(1)Housekeeping And Furnishings
Type A10A NCAC 13F .0601Management Of Facilities
Type B10A NCAC 13F .0901(a)Personal Care And Supervision
Type A10A NCAC 13F .0902(b)Health Care
Type A10A NCAC 13F .0904(a)(1)Nutrition and Food Service
Type A10A NCAC 13F .0904(d)(3)(H)Nutrition and Food Service
Type A10A NCAC 13F .0905(a)(b)Activities Program
Type B10A NCAC 13F .0906(a)Transportation
Type A10A NCAC 13F .1002(a)Medication Orders
Type A10A NCAC 13F .1004(a)Medication Administration
Type A10A NCAC 13F .1004(j)Medication Administration
Type BG.S. 131D-21(1)Declaration Of Residents' Rights
Type BG.S. 131D-21(2)Declaration Of Residents' Rights
24 Oct 2018Follow-Up
24 Oct 2018Follow-Up
Investigated and found deficiencies related to failure to notify a physician about a resident refusing antipsychotic medication and improper administration of a long-acting antipsychotic, along with sanitation lapses in the kitchen and inaccurate medication records.
Type B10A NCAC 13F .0902(b)Health Care
Type B10A NCAC 13F .0904(a)Nutrition and Food Service
Type B10A NCAC 13F .1004(a)Medication Administration
Type B10A NCAC 13F .1004(j)Medication Administration
Type BG.S. 131D-21(2)Declaration of Residents' Rights
13 Sept 2018Follow-Up
13 Sept 2018Follow-Up
Deficiencies were cited after a follow-up construction survey, including door latch issues and unsafe conditions with building equipment; a new Plan of Correction is required.
10A NCAC 13F.0311Physical Plant - Other Requirements
13 Sept 2018Follow-Up
13 Sept 2018Follow-Up
Identified deficiencies in fire and smoke containment due to doors that do not close or latch properly, including a damaged smoke barrier door and latch issues on dining room and hygiene closet doors. Corridor doors also failed to close quickly and latch.
10A NCAC 13F .0311(a) and (k)Physical Plant - Building maintained safe, operating condition
27 Jul 2018Construction
27 Jul 2018Construction
Identified fire-safety and housekeeping deficiencies, including unsealed penetrations, compromised doors, and a portable heater. These conditions could allow fire or smoke to spread or pose hazards.
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311UNVENTED & PORTABLE ELECTRIC HEATERS PROHIBITED
27 Jul 2018Construction
27 Jul 2018Construction
Inspected deficiencies found in housekeeping, physical plant maintenance, and use of portable heaters; corrective actions noted on site.
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0311Physical Plant Other Requirements
10A NCAC 13F .0311Physical Plant Other Requirements
20 Jun 2018Follow-Up
20 Jun 2018Follow-Up
Found multiple deficiencies in housekeeping, health care follow-up, nutrition safety, and resident rights.
10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
Type B10A NCAC 13F .0902(b)Health Care
Type B10A NCAC 13F .0904(a)(1)Nutrition and Food Service
Type B10A NCAC 13F .0909Resident Rights
Type BG.S. 131D-21(1)Declaration of Residents' Rights
20 Jun 2018Follow-Up
20 Jun 2018Follow-Up
Investigated a complaint and found multiple deficiencies in housekeeping, food preparation, health care referrals, and residents' rights, including a case of neglect.
10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
Type B10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .0904(a)(1)Nutrition and Food Service
Type B10A NCAC 13F .0909Resident Rights
G.S. 131D-21(1) Declaration of Residents' RightsDeclaration of Residents' Rights
16 Mar 2018Inspection
16 Mar 2018Inspection
Investigators found unsafe storage and handling of oxygen equipment, with tanks on the floor and exposed wiring, creating potential hazards and improper housekeeping related to oxygen-related safety.
10A NCAC 13F .0306(a)(5)Housekeeping and Furnishings
10A NCAC 13F .0902(b)Health Care
10A NCAC 13F .0902(c)(3-4)Health Care
20 Dec 2016Follow-Up
20 Dec 2016Follow-Up
Found the fire door repaired and tested for proper function.
16 Nov 2016Follow-Up
16 Nov 2016Follow-Up
Identified safety hazards from unsecured portable oxygen cylinders and lack of access to a furnace room. Found multiple fire safety and one-hour construction concerns.
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0311Other Requirements
16 Nov 2016Follow-Up
16 Nov 2016Follow-Up
Found fire-safety and physical-plant deficiencies, including doors that fail to close, unsealed penetrations in fire-rated walls, and missing onsite access for hazard survey.
Type A10A NCAC 13F.0300 - Physical Plant; 10A NCAC 13F.0306 - Housekeeping and FurnishingsPHYSICAL PLANT
Type B10A NCAC 13F.0300 - Physical Plant; 10A NCAC 13F.0306 - Housekeeping and FurnishingsPHYSICAL PLANT
Identified safety and maintenance deficiencies, including obstructed corridors, housekeeping and facility upkeep issues, unsafe electrical conditions, and gaps in fire safety practices.
10A NCAC 13F .0300Continued From page 1
10A NCAC 13F .0306Housekeeping and Furnishings-Clean, Repaired
10A NCAC 13F .0306Housekeeping-Maintained Free of Hazards
10A NCAC 13F .0309Fire Safety-Rehearsals on Each Shift
Found multiple safety and maintenance deficiencies, including outdated sanitation and fire safety reports, obstructed corridors, stained floors, hazardous storage of oxygen cylinders, unsafe door hardware, and incomplete fire safety rehearsals.
10A NCAC 13F .0302Must Have Current Sanitation and Fire Safety Reports
10A NCAC 13F .0305Corridors-Free of Equipment and Obstructions
10A NCAC 13F .0306Housekeeping and Furnishings-Clean, Repaired
10A NCAC 13F .0306Housekeeping-Maintained Free of Hazards
10A NCAC 13F .0309Fire Safety-Rehearsals on Each Shift
An inspection identified deficiencies related to housekeeping and resident rights, with concerns about cleanliness, maintenance practices, and staff conduct observed during the survey.
Type A10A NCAC 13F .0306(a)(1)Housekeeping and Furnishings
03 Aug 2016Complaint
03 Aug 2016Complaint
Investigated found significant deficiencies in housekeeping, resident rights, medication administration, and reporting alleged abuse to the registry.
10A NCAC 13F .0306(a)(1)Housekeeping And Furnishings
Type B10A NCAC 13F .0909Resident Rights
Type B10A NCAC 13F .1004Medication Administration
Type B10A NCAC 13F .1205Health Care Personnel Registry
G.S. 131D-21(2)Declaration of Residents' Rights
G.S. 131D-21(4)Declaration of Residents' Rights
18 Dec 2014Construction
18 Dec 2014Construction
Identified a housekeeping-related hazard in a room damaged by a fire, including a damaged exterior window, smoke damage, and activated dampers.
10A NCAC 13F .0306Housekeeping and Furnishings
18 Dec 2014Construction
18 Dec 2014Construction
Investigated a complaint about a fire incident; identified unsafe conditions in a room with a damaged exterior window and activated dampers, and noted concerns about staff training on fire procedures.
Type A—Ceiling dampers/room not to be used as bedroom until window replaced and repairs made
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Heritage Care Home of Taylorsville - Your Ultimate Assisted Living Community. The information above has not been verified or approved by the owner or operator. For exact information, please contact Heritage Care Home of Taylorsville - Your Ultimate Assisted Living Community directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of Heritage Care Home of Taylorsville - Your Ultimate Assisted Living Community?
Claim this listing to receive messages from prospective customers and manage your community page.
Send a message about
Heritage Care Home of Taylorsville - Your Ultimate Assisted Living Community
