Pleasant Lake Villa

    7260 Ridge Rd, Cleveland, OH 44129
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Compassionate, professional rehab and care

    I'm very pleased with the attentive, friendly, and compassionate staff - they made my family feel welcome and cared for. The facility is clean and bright, meds and medical needs were handled reliably, and the PT/OT and art/music programs really supported recovery. Overall a warm, professional place with strong rehab and patient-centered care that I'd recommend.

    Loved one of resident
    Aug 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.44·(226)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.0
    • Meals

      2.0
    • Amenities

      2.4
    • Value

      1.0

    Pros

    • Compassionate and attentive nursing staff
    • Strong physical and occupational therapy programs
    • Engaging activities program (art, music, bingo)
    • Helpful and effective social-work support
    • Responsive admissions and transition coordination
    • Prompt pharmacy and reliable medication supply when available
    • Housekeeping and maintenance responsiveness in many areas
    • Rehabilitation-focused care with successful discharges
    • In-house medical services (dialician/physician availability)
    • Clean, bright areas and attractive outdoor spaces
    • Individual staff members recognized for exceptional care

    Cons

    • Inconsistent staffing levels and frequent understaffing
    • Slow or unreliable response to call lights and requests
    • Gaps in medication-management and delayed med administration
    • Variable personal-care delivery and bathing schedules
    • Sanitation and odor concerns in some rooms and common areas
    • Safety-process weaknesses related to falls and supervision
    • Inconsistent meal quality and dietary substitutions
    • Weaknesses in family communication and administrative follow-up
    • Staff professionalism issues including personal-device distraction
    • High staff turnover and variable clinical assessment skills
    • Inadequate accountability for clinical incidents and wound care
    • Irregular phone/communication systems and access problems

    Summary of reviews

    Pleasant Lake Villa elicits strongly mixed impressions. Many families and residents praise the facility for its rehabilitation services, physically engaging therapy programs, and individual caregivers who provide compassionate, attentive nursing. Admissions staff, social-work support, and several therapy clinicians were frequently singled out for helping transitions, coordinating care, and delivering measurable rehabilitation progress leading to discharge home. The building and grounds are often described as bright, clean, and pleasant in areas, with an active activities calendar that includes art, music, bingo, and group outings.

    At the same time, a consistent cluster of operational concerns appears across reviews. Staffing levels and shift coverage are frequently described as inconsistent, which reviewers link to long waits for assistance, delayed medication administration, irregular personal-care routines, and limited supervision overnight and on weekends. These delays have been associated with safety events (falls, transfer problems), missed or late medications, and delays in responding to bathroom and hygiene needs. Several families reported deficiencies in clinical follow-up (wound care, pain medication delivery, and infection management) that they felt were not addressed promptly by on-site clinicians.

    Dining and daily living services present a mixed picture. Some reviews commend accommodating dietary adjustments and prompt meal service, while many others describe variable food quality, inappropriate meal substitutions for medical diets, and instances where families supplemented meals. Housekeeping and maintenance are praised in many units and for outdoor areas, but sanitation and odor concerns in certain rooms and corridors were reported often enough to suggest inconsistent cleaning standards across wings.

    Communication and management responsiveness are recurring themes. Positive accounts note helpful social workers and particular managers who engage with families. Conversely, others report difficulty contacting nursing staff, unanswered phones, slow administrative follow-up, and perceptions that complaints were not resolved. Professional conduct concerns were raised in relation to staff distraction by personal devices and curt interactions with families; these issues contributed to perceptions of inconsistent culture and accountability.

    In summary, Pleasant Lake Villa offers substantive strengths in rehab services, therapy, and several compassionate clinical staff members, and it can deliver positive outcomes for residents needing focused therapy. However, prospective residents and families should be vigilant about staffing patterns, medication processes, personal-care schedules, and communication practices. When considering placement, ask for current staffing ratios by shift, medication-administration protocols, fall-prevention measures, examples of recent quality audits (cleanliness, wound care), and specific points of contact for escalation so you can assess whether the operational practices meet your expectations and the level of oversight you require.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Pleasant Lake Villa

    Pleasant Lake Villa is located at 7260 Ridge Rd, Cleveland, OH, 44129.

    About Pleasant Lake Villa

    Pleasant Lake Villa sits in Parma, Ohio, and offers a wide range of care, from independent living and assisted living to skilled nursing and memory care services, so you've got folks who need only a little help living right alongside those with more complex needs, like non-ambulatory care or help with incontinence, and there's a secured memory care unit for adults with Alzheimer's or other types of dementia, which offers support through dementia waivers and dedicated programs that help with mild cognitive decline, and there's a whole lot of medical care too, from 24-hour skilled nurses and certified nursing staff to full-time nurse practitioners and a certified wound care nurse, plus advanced respiratory therapy, and therapies like physical, occupational, and speech therapy are available as much as seven days a week, while other healthcare professionals like dentists, podiatrists, therapists, and optometrists visit regularly, and there's on-site pharmacy, laboratory, and X-ray services, plus medication management, emergency alert systems, a big focus on personalizing daily care, and even palliative care.

    The setup at Pleasant Lake Villa looks after residents' independence and well-being with a mix of choices, so you see private one-room suites with flat-screen TVs, telephones, and Internet; all-day dining with meals made by chef teams and meal planners who offer allergy-sensitive and diabetes-friendly options; furnished rooms; and both indoor and outdoor community areas, like lounges, walking paths, gardens, an arts room, and even a barber/salon, while all-day dining is available right in the community dining room or in a private dining room if family visits, and there's common space for activities-the staff puts a lot of effort into hosting movie nights, art classes, devotional activities, and resident-run get-togethers, and they organize trips off-site, too, with easy access to nearby places like Walmart Pharmacy, Starbucks, McDonald's, other restaurants, and local walking paths and parks.

    Housekeeping, laundry, and dry cleaning are part of the services here, as is move-in coordination if someone's transitioning from another home or hospital, and there's help for every stage, so people can stay here short-term for rehabilitation after a hospital stay, or settle in for long-term care, with a therapy center and short-term rehabilitation unit that has its own private suites, and the whole place is laid out to feel warm and close-knit, with a neighborhood design that's meant for engaged, supportive living, but everything's made simple by staff who speak English and other languages, and who give help based on each person's needs, always with an eye on safety and comfort, and there's Wi-Fi throughout the community, and emergency alert systems in place.

    Pleasant Lake Villa works as a Medicaid-certified and Medicare-accepting community and is part of the Legacy Health Services family, holding several accreditations and awards for quality, and they support families with planning, education, and shared resources, including things like a caregiver glossary, lifestyle information, and even a real-life documentary series called "Time to Get Ready," and they'll continue to adjust care as health needs change, with every bit of it aimed at making residents comfortable while supporting their independence and health in a dependable, straightforward way.

    People often ask...

    Pleasant Lake Villa offers assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 13 photos of Pleasant Lake Villa on Mirador.

    Yes, Pleasant Lake Villa allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 7260 Ridge Rd, Cleveland, OH 44129.

    No, Pleasant Lake Villa does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Pleasant Lake Villa. The information above has not been verified or approved by the owner or operator. For exact information, please contact Pleasant Lake Villa directly. There is no cost for this service. We are compensated by the community you select.

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