Middleburg Heights Assisted Living

    15435 Bagley Rd, Middleburg Heights, OH 44130
    • Independent Living
    • Assisted Living
    • Memory Care

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    Reviews

    4.14·(14)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      3.9
    • Meals

      4.3
    • Amenities

      3.8
    • Value

      5.0

    Pros

    • Friendly, attentive staff
    • Respectful staff–resident interactions
    • Clean, well-maintained resident rooms
    • Clean common areas and grounds
    • Spacious resident apartments
    • Large, comfortable dining room
    • High-quality, generous meals
    • Varied, engaging activities program
    • Transportation services available
    • Perceived good value for cost

    Cons

    • Unresponsive and disorganized administration
    • Billing and payroll handling issues
    • Older building with areas needing refresh
    • Variable condition and appearance across the property
    • Minimum-stay policy limits short-term respite flexibility
    • Apartments lack in-unit kitchen facilities
    • Inconsistent admissions/tour experience

    Summary of reviews

    Overall impression: Middleburg Heights Assisted Living receives consistent praise for the onsite caregiving and daily living environment while also showing recurring administrative and facility-age issues that prospective residents and families should evaluate. Reviewers emphasize the quality of direct care, cleanliness, and the social aspects of life at the community, but note operational and policy-level weaknesses that could affect move-in and ongoing administrative interactions.

    Care and staff: The strongest pattern in the reviews is positive commentary on staff behavior and resident interactions. Staff are described as friendly, attentive, respectful, and engaged across roles; several comments single out individual employees for keeping operations orderly. These observations translate into reports of attentive day-to-day care and staff who support resident activities and dining. At the same time, families should separate frontline caregiving impressions from administrative responsiveness; positive caregiving does not fully mitigate other administrative concerns described below.

    Dining and activities: Dining is a consistent strength. Meals are characterized as high-quality with generous portions served in a spacious, shared dining room or large cafeteria. Some residents particularly enjoy the food and find value in the offerings. The activity program is active and varied — examples include Wii bowling, bingo, craft opportunities, happy hour, and other daily options — and appears to support social engagement and creative pursuits. Transportation services are available to support outings and appointments.

    Facilities and apartments: The community is generally described as clean and well-maintained, with tidy common areas and grounds. Resident apartments are noted for being spacious. However, the physical plant shows its age in places: reviewers mention an older appearance and areas in only fair condition. A practical limitation for some prospective residents is the lack of in-unit kitchens in apartments. Maintenance and cosmetic condition appear uneven across the property, so an in-person assessment of specific unit condition is advisable.

    Management and operations: The primary operational concerns center on administration and policies. Reviewers report issues with billing and pay-related handling as well as unresponsiveness and organizational gaps in management. Admissions interactions and tour experiences are described as inconsistent and occasionally unmemorable. A specific policy— a two-week minimum for respite stays — may limit flexibility for those seeking shorter-term stays. These issues are distinct from frontline caregiving quality and warrant direct inquiry during the decision process.

    Notable patterns and guidance: The combined pattern is one of a community that delivers solid daily living, social programming, and cleanliness, supported by caring staff, while showing limitations in administrative responsiveness, property age, and some policy constraints. Prospective residents and families should verify current billing procedures, ask about management communication channels and timelines, confirm respite-stay rules, and inspect the particular apartment unit for condition and kitchen availability. A focused tour that addresses these operational questions will help determine whether the community’s strengths align with your priorities.

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    Location

    Middleburg Heights Assisted Living is located at 15435 Bagley Rd, Middleburg Heights, OH, 44130.

    About Middleburg Heights Assisted Living

    Middleburg Heights Assisted Living sits in the rolling bluffs of the Great Lakes region and has a Greek-revival style with bright white pillars, brick walls, and big divided-pane windows, so everything feels open with natural light, and there's a nice view outside where you see old gardens, walking paths, and places for sitting or strolling with your dog if you want since they allow pets, and you can find outside gardens and walking areas plus a boardwalk at the nearby Big Creek Reservation that makes it easy to get fresh air or watch birds. This is a privately-owned place that started in 2023 after being purchased from Paramount Senior Living, and the executive director is Ben Jiraben, who oversees day-to-day things. The community has a residential feeling, and they work hard to give as much dignity, independence, and privacy as possible with a home-like atmosphere, but they're still built on a medical model, so you have skilled nursing, licensed on-site nurses, and supportive staff available around the clock, which works well for someone who needs high acuity care or help with things like bathing, dressing, medication, therapy, or memory support.

    Residents can pick from private or companion suites, all with full baths, different floor plans, kitchenettes, and Wi-Fi, along with emergency call response systems in every suite for safety, and there's cable or satellite TV if you want to watch shows. The community covers different levels of care, like independent living, assisted living, dementia care in the Memory Care unit, home health, and hospice care, plus adult day care and respite care for short-term stays with a two-week minimum, so there's some flexibility if you just want to stay a little while or need extra help. They do an assessment before move-in and then check on changing needs with time, looking at things like personal hygiene, grooming, eating, social engagement, mobility, safety, and any memory care needs, which means they keep care plans up-to-date with what someone needs, and a team of healthcare professionals are here all day, every day.

    The main building's got an elegant dining room, a private dining area for guests, media and living rooms, a library, a large porch with sitting areas, and a game room for unwinding, playing cards, or doing crafts when the mood is right. Meals come in a restaurant-style setting, and there's a café on-site for snacks or coffee breaks, plus they offer communal dining if you want to socialize during meals. Housekeeping, laundry, and linen service are included, and there's guest parking if family or friends come by. Other amenities include a beauty barbershop and salon services, along with a health and fitness center that has treadmills, bicycles, and other equipment for wellness programs and daily fitness, so there are plenty of options to stay active and feel your best. They hold social, educational, and spiritual programs, activities like bingo, crafts, music, Bible study, games, exercise, and social gatherings so people can stay engaged and make new friends.

    Transportation is available for medical appointments and shopping trips, and there are scheduled social outings into the neighborhood, which has nearby parks, Southwest Family Physicians, and places like CVS Pharmacy, so you don't feel cut off from the community. The facility's all-inclusive rates cover most services, and there's a $1,500 entry fee, but they do accept checks and Medicaid, which opens doors for more people, and all the basic services and amenities are part of the rate. Safety features include fire safety systems, door alarms, and monitored entry, creating a secure environment for everyone, especially folks dealing with memory loss or dementia. Rooms come with durable medical gear if someone needs a hospital bed, walker, or commode, while staff help with daily activities, memory care, wound care, medication, and diabetic management, and therapists provide physical, occupational, or speech therapy right here.

    Tours are welcome, and staff encourage families to come see the place to get a feel for the environment, which some people find comforting, and the building's close to medical centers and nestled in a nice location in the Cleveland metropolitan area. Everyone tries to make sure the facility runs as a genuine, caring home, where the goal is to help each resident feel respected, supported, and as independent as possible while meeting whatever medical or daily needs come up with friendly, trained staff always around.

    People often ask...

    Middleburg Heights Assisted Living offers independent living, assisted living, memory care, and board and care.

    There are 24 photos of Middleburg Heights Assisted Living on Mirador.

    Yes, Middleburg Heights Assisted Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 15435 Bagley Rd, Middleburg Heights, OH 44130.

    No, Middleburg Heights Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Middleburg Heights Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Middleburg Heights Assisted Living directly. There is no cost for this service. We are compensated by the community you select.

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