Smith's Mill Health Campus

    7320 Smith's Mill Rd, New Albany, OH, 43054
    4.0 · 87 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Beautiful campus, caring staff, understaffed

    I loved the bright, modern campus - excellent food, lively activities, and a skilled, caring therapy team; many staff know residents by name and genuinely try to help. However, chronic understaffing and poor communication led to long call-light waits, delayed or missed meds and hygiene, inconsistent caregiver quality, and instances of needs being ignored. The people are kind and the facility is beautiful, but until staffing/management issues are fixed I would be very cautious about recommending it.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 87 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.9
    • Meals

      4.4
    • Amenities

      4.9
    • Value

      2.5

    Location

    Map showing location of Smith's Mill Health Campus

    About Smith's Mill Health Campus

    Smith's Mill Health Campus is a senior living community operated by Trilogy Health Services, and you'll find it offers many options for older adults, whether you're looking for independent living, assisted living, memory care, skilled nursing, short-term rehabilitation, or respite care for a brief stay, and they even offer adult day services for those who might just need care for part of the day. Residents live in private, carpeted suites, and every room has individually controlled heat and air conditioning, walk-in showers with grab bars and built-in seats, and emergency medical alert systems, so there's a focus on safety. There are different apartment layouts like studios, one-bedroom, and two-bedroom floor plans, with some having in-unit washers and dryers, kitchenettes, and energy efficient appliances, and they include utilities, wireless internet, and cable in many areas for easy living. Folks gather in a small dining room where a chef prepares meals for breakfast, lunch, and dinner, and there's also a self-serve beverage bar for convenience, and you can even arrange private dining for family visits. The health campus is pet-friendly and has a covered community patio, gardens, and outdoor sitting spaces for leisurely visits, as well as amenities like a salon, movie theatre, 24-hour fitness center with classes, and event rooms for group gatherings. The campus offers transportation to outings, runs daily activities and life enrichment programs, and supports social, spiritual, and recreational events to help everyone stay engaged. Memory care services have special features for adults with Alzheimer's or other types of dementia, and there are skilled nursing services, pharmacy and laboratory support, occupational and physical therapy, speech-language pathology, case management, 24-hour nursing care, discharge planning, and a team ready to help with basic needs. Housekeeping, linen, and laundry services are provided, and maintenance keeps the apartments, common spaces, and grounds in good shape so residents don't have to worry. Community spaces have cozy seating, fireplaces, and big TVs for relaxing or watching shows together, and there are activity rooms set up to include everyone. Smith's Mill Health Campus runs as a continuing care retirement community, meaning seniors can move from one level of care to another as their health needs change, and families find comfort knowing loved ones are in a place that tries to keep everyone connected and comfortable.

    About Trilogy Senior Living

    Smith's Mill Health Campus is managed by Trilogy Senior Living.

    Trilogy Health Services, founded in December 1997 by Randy Bufford and headquartered in Louisville, Kentucky, has grown from its first four communities to operate more than 130 senior living campuses across five Midwestern states: Ohio, Kentucky, Indiana, Michigan, and Wisconsin. Now owned by American Healthcare REIT (NYSE: AHR), Trilogy employs over 14,000 team members who provide world-class clinical support to more than 10,000 seniors. The company offers a full continuum of care including independent living, assisted living, memory care, skilled nursing, and rehabilitative services, with facilities ranging from independent living patio homes to comprehensive healthcare campuses.

    Trilogy's mission centers on exceeding customer expectations through their Service Standards, emphasizing that "the right employees make the difference" and that "a servant's heart is the key to success." The company's philosophy is rooted in the Trilogy Advantage—family values of compassion, honesty, respect, and service to others. They serve with humility, putting seniors at the forefront of everything they do. Their culture is built on the belief that employees who feel cared for will provide the best care to others, leading to innovative benefits including weekly pay, free meals, registered apprenticeship programs, paid parental leave, and support through the Trilogy Health Services Foundation for scholarships and emergency assistance.

    The company's specialized programs demonstrate their commitment to comprehensive, innovative care. Their Best Friends Approach to memory care provides residents with companions who understand their life stories while offering activities that stimulate the mind and encourage socialization. Trilogy offers state-of-the-art dialysis services using Ascent medical recliners with healing and massage options, and partners with Synchrony Health Services to deliver pharmacy and rehabilitative care directly to residents. Their unique lifestyle programs and hospitality-focused services distinguish them in the senior living industry, combining clinical excellence with compassionate, personalized attention.

    Trilogy's dedication to quality has earned significant recognition, including being named a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. In 2023, 56 Trilogy communities received the Bronze Commitment to Quality Award from the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), with 34 communities earning the Achievement In Quality Award. These accolades reflect Trilogy's unwavering commitment to their goal of becoming the best healthcare company in the Midwest, achieved through their team approach philosophy that "Together Everyone Achieves More" and meticulous attention to the details that separate winners from the rest.

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