Brookdale Westlake Village

    28550 Westlake Village Dr, Westlake, OH 44145
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Pet friendly

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.80·(109)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.8
    • Meals

      3.8
    • Amenities

      3.2
    • Value

      2.4

    Pros

    • Compassionate frontline caregiving
    • Strong rehabilitation and physical therapy program
    • Engaging activities program and events
    • Warm, home-like social environment
    • Private apartments with ample storage
    • On-site skilled nursing and integrated care levels
    • Pet-friendly visitation and dog visits
    • Regular on-site medical and specialty visits
    • Accessible campus with covered outdoor patios
    • Flexible visitation and family involvement
    • Transportation to shopping and appointments
    • Responsive maintenance and attractive grounds
    • In-house personal services (beautician, podiatry)
    • Varied dining options and generous meal choices

    Cons

    • Inconsistent staffing levels and reliance on temporary agency staff
    • Delayed response to call buttons and care requests
    • Gaps in nursing oversight and limited overnight coverage
    • Sanitation and laundry service deficiencies
    • Pest-control concerns
    • Medication-management and discharge-planning inconsistencies
    • Weaknesses in dementia/memory-care capability
    • Inconsistent meal quality tied to kitchen staffing
    • Safety-practice gaps for transfers and lift protocols
    • Facility maintenance and infrastructure deterioration
    • Administrative communication, billing, and follow-through failures
    • Variable hospice coordination and end-of-life communication
    • Weekend and evening staffing variability impacting service delivery
    • Limited community engagement and inconsistent activity execution

    Summary of reviews

    Brookdale Westlake Village presents a mixed profile: many families and residents praise the frontline caregivers, rehabilitative services, and active social life, while others raise substantive operational concerns. The community offers a warm, home-like atmosphere, private apartments with good storage, accessible outdoor spaces and patios, on-site skilled nursing that supports transitions between independent, assisted, and rehab levels, and a robust activity calendar that includes live music, exercise, and outings. Transportation services, pet-friendly visitation, and in-house personal care offerings (podiatry, beautician) are frequently cited as conveniences.

    Care and staffing are the areas with the most divergent feedback. Numerous comments commend individual aides, nurses, and therapy teams for compassion and clinical skill, and the rehabilitation program—particularly physical therapy—receives consistent positive mention. At the same time, reviews describe recurring staffing inconsistencies: a high reliance on temporary agency personnel, variable weekend and overnight coverage, and delayed responses to call buttons and care needs. These operational patterns have been tied to delays in assistance, concerns about medication coordination and discharge planning, and instances where family members felt additional private care was needed.

    Dining and housekeeping show mixed performance. Many reviewers describe varied, generous menus and several “excellent” meal experiences; others report inconsistent food quality and kitchen-staffing turnover that affects meal execution. Housekeeping and laundry services are another area of concern: reviewers noted sanitation and linen-service gaps, as well as pest-control concerns and other maintenance issues that suggest uneven facility operations. Maintenance responsiveness to repairs and attractive grounds are noted positively, but there are also reports of infrastructure deterioration requiring attention.

    Activities and social programming are a relative strength. The community routinely offers a range of events, classes, and social opportunities that support family involvement and resident engagement. Staff recognition of birthdays, flexible visitation, and opportunities to participate socially are repeatedly praised. However, activity execution can be inconsistent when staffing is constrained, and some families found the community less suitable for residents with significant memory-care needs.

    Management and administrative functions draw frequent criticism. Families described billing and accounting problems, delays in reimbursement, inconsistent follow-through on management promises, and uneven communication—particularly around clinical incidents, hospice coordination, and transitions of care. Safety-practice concerns also appear in several accounts, including transfer and lift protocol inconsistencies and gaps in dementia-specific supervision.

    Overall pattern and guidance: Brookdale Westlake Village may be a solid option for residents seeking strong short-term rehabilitation, an active social environment, and integrated access to skilled nursing. Prospective residents and families should conduct targeted inquiries around staffing ratios (including overnight coverage), call-response metrics, infection-control and pest-control policies, laundry and sanitation processes, medication reconciliation/discharge procedures, and dementia-care protocols. Visiting during a weekend or evening can help gauge variability in staffing and services. Those needing consistent memory-care support or intensive long-term clinical oversight should assess whether the facility’s operational patterns align with their needs before committing to long-term placement.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Brookdale Westlake Village is located at 28550 Westlake Village Dr, Westlake, OH, 44145.

    About Brookdale Westlake Village

    Brookdale Westlake Village stands as a senior living community offering several levels of care like Independent Living, Assisted Living, Memory Care, and Skilled Nursing, all inside a calm lakefront setting where people can find both peaceful views and daily support depending on what they need, so you'll see landscaped grounds with ponds, walking paths, shaded patios, a sun-filled solarium with greenery and drawing tables, plus outdoor garden beds for folks who like to tend flowers or vegetables. Residents can enjoy spacious rooms, cozy living areas with fireplaces and leather chairs, a bistro and bar with warm wood tones where friends chat, a big dining room with lots of light, and a library with shelves full of books and greeting cards so there's always someplace quiet or social to relax, and you'll notice pet accommodations if someone likes to have an animal with them, plus lots of activities and signature programs to keep days interesting. The facility takes care to provide personalized, person-centered care with nurses and trained aides who help with daily tasks, medication, and health monitoring, whether it's regular wellness visits, managing chronic conditions like high blood pressure, or offering specialized memory care in a safe, secure wing to prevent wandering and confusion for those with dementia or Alzheimer's. Outpatient therapy for things like speech and movement, nutritional checks-including help right in your apartment-and connections with skilled nursing or at-home care round out their support; so if someone needs more help after a hospital stay or just a little extra company, they can get it here. Everything's managed under the Brookdale family name, which brings a focus on community strength, clinical quality, and making sure every person gets their own plan, plus the lakefront setting adds peace of mind with maintenance-free living, comfortable air-conditioned rooms, restrooms close by, and parking for visitors. People tend to make friends, spend time in common rooms with TVs and movies or take part in community events, all with care staff who focus on safety, privacy, and continued health, and you'll find that the facility has earned a 3.9 out of 5 rating from those who've reviewed their experience there, highlighting that while everything isn't perfect, Brookdale Westlake Village does provide a thoughtful environment for seniors looking for different kinds of living and care under one roof.

    About Brookdale

    Brookdale Westlake Village is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale Westlake Village offers independent living, assisted living, memory care, and skilled nursing.

    There are 34 photos of Brookdale Westlake Village on Mirador.

    Yes, Brookdale Westlake Village allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 28550 Westlake Village Dr, Westlake, OH 44145.

    No, Brookdale Westlake Village does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brookdale Westlake Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Westlake Village directly. There is no cost for this service. We are compensated by the community you select.

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