Brookdale Westlake Village

    28550 Westlake Village Dr, Westlake, OH 44145
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Warm responsive staff comfortable homey

    I moved my mom in and have been very pleased - the staff are warm, caring, and responsive, and the nursing and therapy teams are excellent. Our apartment is comfortable and clean, the grounds are beautiful, meals and activities are plentiful, and having skilled nursing on-site gives great peace of mind. It feels homey and well cared-for; I'd happily recommend it.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Pet friendly

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.85·(107)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.9
    • Meals

      3.8
    • Amenities

      3.2
    • Value

      2.4

    Pros

    • Continuum of care (independent living, assisted living, rehab, skilled nursing)
    • On-site rehabilitation and skilled-nursing services
    • Friendly, caring staff and resident-focused interactions
    • Warm, home-like atmosphere
    • Attractive, bright apartments with good storage
    • Well-maintained grounds and common areas
    • Accessible architecture (automatic doors, no stairs in key areas)
    • Covered terraced patios and sheltered outdoor seating
    • Small cafés and a pub/social room
    • All-day continental breakfast and convenient dining options
    • Varied dining with extensive menu choices
    • On-site salon and visiting podiatrist/physician services
    • Pet-friendly policy and visiting-dog opportunities
    • Scheduled transportation to medical appointments and shopping
    • Diverse activities program (live music, fitness classes, lectures)
    • Staff recognition of resident milestones and birthdays
    • Responsive maintenance and prompt repairs
    • Flexible visitation policy
    • Assisted move-in support and accommodating admissions staff
    • Perceived value/competitive pricing for level of services

    Cons

    • Inconsistent staffing levels and weekend shortages
    • Delayed response to call lights and assistance requests
    • Frequent use of temporary agency aides and variable staff training
    • Gaps in nursing coverage and clinical oversight
    • Limited memory-care and dementia-management resources
    • Inconsistent housekeeping and laundry services
    • Sanitation concerns in select common-area restrooms and ADL equipment
    • Variable food quality and occasional meal-continuity issues
    • Activities cancellations or inconsistent program delivery
    • Communication gaps and billing/accounting inconsistencies
    • Restricted therapy-session availability during some rehab stays
    • Large or spread-out campus layout challenging for limited-mobility residents
    • Aging facilities and areas requiring renovation
    • Discharge coordination and medication-management gaps

    Summary of reviews

    Brookdale Westlake Village presents a mixed but coherent profile: reviewers commonly describe a warm, home-like community with attentive, personable staff and a broad continuum of care that includes independent living, assisted living, on-site rehabilitation, and skilled nursing. The community's physical environment is frequently praised — bright, attractive apartments, well-maintained grounds, accessible design features (automatic doors, minimal stairs in key areas), covered terraces, small cafés, and social spaces that support resident autonomy and social engagement. Amenities such as an on-site salon, visiting medical providers, pet-friendly policies, and scheduled transportation are also cited as convenient supports for daily living.

    Clinical and direct-care experiences vary. Positive comments highlight capable rehab and skilled-nursing staff and individualized attention during many stays. At the same time, there is a recurring pattern of clinical and staffing-related concerns: delays in responding to call lights, use of temporary agency aides with variable training, and intermittent gaps in nursing coverage (including weekend or overnight coverage perceptions). Several families described the need for additional private caregiving or outside clinical oversight in higher-acuity situations. Memory-care capability also appears limited; reviewers indicated that the community may not be well equipped to manage moderate-to-advanced dementia needs.

    Dining and activities are strengths for many residents: numerous reviewers praised the variety, presentation, and regular programming (live music, exercise classes, lectures, and social events). However, experiences are inconsistent — some reviewers reported declines in meal quality or issues with meal continuity, and activity schedules are occasionally altered or canceled, particularly when staffing levels fluctuate. The Activities Director and specific program offerings received strong individual endorsements, suggesting variability tied to personnel and scheduling.

    Facility operations and management show a similar split. Maintenance and housekeeping are often described positively — fast repairs and clean apartments and common areas were common remarks — yet there are documented inconsistencies in laundry and housekeeping services and sanitation of certain ADL-related areas. Several reviewers referenced ongoing remodeling and areas in need of updating, which suggests a mix of recently refreshed spaces alongside older sections that may require further investment. Administrative concerns include communication shortfalls, billing/accounting inconsistencies, and some unmet move-in or service promises.

    Notable patterns for prospective residents and families: the community is well suited to independent-living residents who value social programming, dining variety, accessibility, and an on-site continuum of care. Those considering assisted living, rehab, or skilled nursing should assess clinical staffing and overnight nursing coverage, memory-care resources, and how the facility handles call-response and care coordination. Visiting the specific neighborhood/unit of interest, asking for current staffing ratios, reviewing recent housekeeping/laundry protocols, and discussing discharge/medication coordination procedures will help clarify fit. Overall, Brookdale Westlake Village generates many positive reports about staff warmth, amenities, and quality of life, coupled with recurring operational concerns that merit direct inquiry during a tour or care-planning discussion.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Brookdale Westlake Village

    Brookdale Westlake Village is located at 28550 Westlake Village Dr, Westlake, OH, 44145.

    About Brookdale Westlake Village

    Brookdale Westlake Village stands as a senior living community offering several levels of care like Independent Living, Assisted Living, Memory Care, and Skilled Nursing, all inside a calm lakefront setting where people can find both peaceful views and daily support depending on what they need, so you'll see landscaped grounds with ponds, walking paths, shaded patios, a sun-filled solarium with greenery and drawing tables, plus outdoor garden beds for folks who like to tend flowers or vegetables. Residents can enjoy spacious rooms, cozy living areas with fireplaces and leather chairs, a bistro and bar with warm wood tones where friends chat, a big dining room with lots of light, and a library with shelves full of books and greeting cards so there's always someplace quiet or social to relax, and you'll notice pet accommodations if someone likes to have an animal with them, plus lots of activities and signature programs to keep days interesting. The facility takes care to provide personalized, person-centered care with nurses and trained aides who help with daily tasks, medication, and health monitoring, whether it's regular wellness visits, managing chronic conditions like high blood pressure, or offering specialized memory care in a safe, secure wing to prevent wandering and confusion for those with dementia or Alzheimer's. Outpatient therapy for things like speech and movement, nutritional checks-including help right in your apartment-and connections with skilled nursing or at-home care round out their support; so if someone needs more help after a hospital stay or just a little extra company, they can get it here. Everything's managed under the Brookdale family name, which brings a focus on community strength, clinical quality, and making sure every person gets their own plan, plus the lakefront setting adds peace of mind with maintenance-free living, comfortable air-conditioned rooms, restrooms close by, and parking for visitors. People tend to make friends, spend time in common rooms with TVs and movies or take part in community events, all with care staff who focus on safety, privacy, and continued health, and you'll find that the facility has earned a 3.9 out of 5 rating from those who've reviewed their experience there, highlighting that while everything isn't perfect, Brookdale Westlake Village does provide a thoughtful environment for seniors looking for different kinds of living and care under one roof.

    About Brookdale

    Brookdale Westlake Village is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale Westlake Village offers independent living, assisted living, memory care, and skilled nursing.

    There are 16 photos of Brookdale Westlake Village on Mirador.

    Yes, Brookdale Westlake Village allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 28550 Westlake Village Dr, Westlake, OH 44145.

    No, Brookdale Westlake Village does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brookdale Westlake Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Westlake Village directly. There is no cost for this service. We are compensated by the community you select.

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