Concord Reserve

    2116 Dover Center Rd, Westlake, Ohio 44145
    • Independent Living
    • Assisted Living
    • Skilled Nursing

    Moved my mom extremely happy

    I moved my mom here and we couldn't be happier. The facility and grounds are beautiful and home-like, with excellent dining, activities, library, chapel, movie theater and top-quality rehab (PT/OT) and memory care. Staff are warm, responsive and skilled - special thanks to Adam, Rebecca and Kristy - and the attentive, family atmosphere makes this feel like a true home away from home.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Medication Reminders
    • Skilled Nursing

    Healthcare staffing

    • Nurse on Staff (Part time)
    • Staff trained in Medication Management
    • Staff trained in memory care

    Meals and dining

    • Communal Dining

    Room

    • Kitchen Appliances In Unit

    Transportation

    • General Transportation Services
    • Parking Lot

    Common areas

    • Garden

    Community services

    • Accepts Insurance
    • Housekeeping Services
    • Laundry Services
    • Linen Services
    • Meal Preparation
    • Religious Services

    Miscellaneous

    • English spoken

    Reviews

    3.96·(108)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.6
    • Meals

      4.4
    • Amenities

      4.3
    • Value

      1.2

    Pros

    • Friendly, attentive caregiving staff
    • Brand-new, well-maintained buildings and common areas
    • Independent-living apartments including two-bedroom options
    • Spacious apartment layouts (up to ~1,100 sq ft)
    • Extensive on-site amenities (fitness center, aviary, seating areas)
    • Beautiful grounds and walking trails
    • Robust activities and social programming (music, games, outings)
    • High-quality, restaurant-style dining and skilled chefs
    • Comprehensive continuum of care (independent to memory and skilled nursing)
    • Strong rehabilitation services (PT/OT) and therapy programs
    • Clean, home-like atmosphere in many units
    • Religious and cultural programming (chapel services, choir)

    Cons

    • Inconsistent staffing levels and high staff turnover
    • Frequent reliance on agency nurses with variable continuity
    • Gaps in frontline clinical training and competency
    • Delayed nursing response and inconsistent call‑bell responsiveness
    • Inconsistent medication administration and clinical oversight
    • Communication lapses with families and unclear incident notification
    • Inconsistent sanitation and personal-care procedures
    • Management and leadership instability or uneven responsiveness
    • Perceived cost pressures and high out-of-pocket pricing
    • Variable resident engagement across care units

    Summary of reviews

    Concord Reserve presents as a large, modern senior living campus with many physical strengths: recently built or renovated buildings, spacious independent-living apartments (including two-bedroom units), attractive common areas, an aviary and well-kept outdoor spaces and walking trails. The community offers a full continuum of services from independent living through memory care and skilled nursing, and it features robust amenities such as a fitness center, varied activity programming, chapel services, and strong rehabilitation (PT/OT) offerings. Dining is consistently highlighted as a positive, with restaurant-style meals and professional culinary staff frequently praised.

    Care-quality impressions are mixed. Numerous accounts describe kind, responsive caregivers, attentive nursing in certain units, effective rehab outcomes, and a home-like atmosphere with engaged activities. At the same time, other accounts describe operational weaknesses that affect clinical reliability and resident experience. The recurring operational themes include inconsistent staffing levels, dependence on agency personnel, and associated turnover; gaps in clinical training and competence among some frontline staff; delays in nursing response and uneven call‑bell responsiveness; and inconsistent medication administration and clinical oversight. Families describe uneven communication from administration regarding incidents and care changes, which compounds concern when clinical lapses occur.

    Facilities and programming receive strong positive comments overall, with many residents enjoying the activity schedule, musical and social offerings, and outdoor spaces. However, reviewers note variability in how well those programs are staffed and sustained across all care levels—some units appear highly engaged while others see limited activity participation. Housekeeping and the general cleanliness of public areas are usually described positively, though there are isolated accounts indicating lapses in personal-care routines and sanitation processes that warrant attention.

    Management and administration emerge as a key divider in resident and family experiences. Several families report prompt, professional responses from specific administrators and staff members, while others describe frustration with perceived leadership instability, inconsistent follow-through, and cost-containment decisions that may affect staffing or room sizing. The combination of high fees and occasional operational shortfalls leads some prospective residents to question value relative to cost.

    For prospective residents and families: a site visit that includes observation of mealtime, an activity period, and staffing on a nursing unit is recommended. Ask specifically about staffing ratios, use of agency nurses, staff training programs, clinical response times, medication-administration auditing, and the facility’s family-notification process for incidents. Reviewing the facility’s most recent inspection or quality reports and speaking with current residents and family members can help clarify whether the community’s strong physical environment and programming align with consistent clinical and operational practices.

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    Location

    Map showing location of Concord Reserve

    Concord Reserve is located at 2116 Dover Center Rd, Westlake, Ohio, 44145.

    About Concord Reserve

    Concord Reserve is a senior life community that offers several types of care including independent living, assisted living, skilled nursing, rehabilitation, and memory care for people with Alzheimer's disease or dementia, and they really make it so folks can move between these levels of care as they need. They have friendly, attentive staff on duty at all hours, including awake staff and nurses on site, and there's a doctor on call as well, which helps give some peace of mind. They handle diabetic care with insulin injections and sliding scale therapy, and help with other things like incontinence care, bathroom reminders, and use of mechanical lifts for those who need extra support moving about. The memory care area is secured for safety and set up to prevent wandering, and there's always someone to help residents who need it, including during the night.

    The community itself has a welcoming and active feeling, with indoor and outdoor common areas like a theater, a Creative Arts Center, a greenhouse, walking paths, and gathering spaces, plus there's a library, community room, business center, and chapel, and you'll also find a model train set and even an indoor duck pond. There are several dining options, including the Field House Café and restaurant-style dining rooms, and they offer special menus like vegetarian, vegan, gluten-free, low sodium, and even diabetic-friendly choices, along with room service and guest meals. Apartments for independent living come with full-size kitchens, washers and dryers, and individually controlled heating and cooling, and there are studio, single room, and two-bedroom options with private bathrooms and wheelchair accessible showers. Housekeeping, in-house laundry, salon and spa services, and a beautician are available, and most of the apartments have patios or outdoor seating spaces. Folks can bring their pets along and there's easy access for wheelchairs throughout.

    Transportation is available for residents, both scheduled and free, plus there's resident parking and nearby public buses, so it's pretty easy to get around or have friends and family visit. Inside, there's a community portal for events and programs, and lots of activities to help residents keep active, socialize, and stay healthy, with regular exercise, wellness programs, and a music specialist. Spiritual life gets special attention too, with Lutheran, Catholic, and non-denominational services held in the chapel, and full-time pastoral staff who offer church services and Bible studies both onsite and offsite.

    For medical needs, Concord Reserve provides physical, occupational, and speech therapy on site, personalized rehab plans, long-term care, and hospice and respite care if needed, all handled by teams working with each individual's needs. Safety features are built in, with bathrooms fitted for security and emergency call options everywhere. The facility is certified by the Ohio Department of Aging and accepts commercial insurance, private pay, Social Security, Veterans' benefits, and the Assisted Living Waiver, though fees vary depending on care needs. The community itself is nonprofit, and there's a dedicated team of over 290 employees plus more than 100 volunteers.

    Amenities include features like the bar and bistro, fireside dining, community theater, multiple dining rooms, café, greenhouse, flat-screen TVs, individual heating and cooling, Wi-Fi, and a pet-friendly environment, with special touches like a piano, activity rooms, and a waterfall inside, and you'll always find people gathering, playing cards, or enjoying programs and movies. Luther House is next door and offers independent living for those looking for maintenance-free apartments, and there are sister communities in Cincinnati and Montgomery that offer similar care and services. Concord Reserve aims to help adults live and age well with support all along the way, keeping community life rich and daily living as easy as possible.

    People often ask...

    Concord Reserve offers independent living, assisted living, continuing care retirement community, and skilled nursing.

    There are 29 photos of Concord Reserve on Mirador.

    Yes, Concord Reserve allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 2116 Dover Center Rd, Westlake, Ohio 44145.

    No, Concord Reserve does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Concord Reserve. The information above has not been verified or approved by the owner or operator. For exact information, please contact Concord Reserve directly. There is no cost for this service. We are compensated by the community you select.

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