Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.78·(9)
Overall rating
5
4
3
2
1
Care
3.7
Staff
3.7
Meals
3.8
Amenities
3.8
Value
1.0
Pros
Dedicated caregivers
Professional, responsive nursing and care staff
High clinical and hospice care availability
Family-like, personalized atmosphere
Infection-control and safety protocols
High family appreciation and satisfaction
Cons
Inconsistent staffing and coverage gaps
Inconsistent personal-care and bathing schedules
Weak personal-belongings and assistive-device tracking
Housekeeping and room-sanitation inconsistencies
Staff engagement and on-floor attentiveness issues
Communication, transparency, and accountability shortfalls
Perceived high cost relative to delivered value
Allegations of financial prioritization and billing transparency concerns
Restricted activity programming tied to infection-control measures
Summary of reviews
Reviews describe a facility with clear clinical strengths alongside notable operational weaknesses. Several families praised the caregiving team for professionalism, responsiveness and hospice/end-of-life support; those accounts point to a capacity for attentive clinical care and a family-like atmosphere that many relatives found comforting. Infection-control measures implemented since the COVID era are in place and have influenced programming and visitation practices.
At the care-delivery level there are mixed signals. Positive comments emphasize competent nursing and dedicated caregivers and indicate that the facility can provide a high level of clinical and hospice services. However, other accounts point to inconsistent personal-care practices — examples include irregular bathing schedules and missing routine hygiene items — which together suggest gaps in day-to-day personal-care management. Separate operational patterns include lapses in tracking residents' clothing and assistive devices, which raises concerns about inventory and handoff procedures for personal belongings and devices.
Staffing and staff conduct are recurring themes. Some notes describe apparent coverage gaps during breaks, use of personal devices while on duty, and variable on-floor attentiveness. Those observations cohere into an operational concern about staffing levels, break coverage and frontline engagement. Communication and accountability between staff and families also emerge as weaknesses: families report defensive or incomplete explanations in some cases, indicating opportunities to strengthen transparency, incident reporting and family updates.
Facility services such as housekeeping and laundry show inconsistency in execution; reviewers cite rooms not being cleaned to expected standards and missing clothing items, which suggest weaknesses in housekeeping workflows and quality-control checks. Activity programming has been affected by pandemic-era restrictions; some families see reduced opportunities for group engagement or outings as a downside, while others accept the trade-off for infection-control.
Cost and management issues are another pattern. The facility is positioned at a high price point relative to other local options, and several families questioned whether the cost aligns with operational performance. There are expressed concerns about financial motivations and billing transparency that some felt merited further scrutiny.
Taken together, the pattern is one of strong clinical and hospice capability with supportive, caring staff in many cases, contrasted with operational inconsistencies in staffing coverage, personal-care routines, belongings management, housekeeping, activity availability and communication. Prospective residents and families should weigh the apparent clinical strengths against these operational concerns. Recommended steps for decision-making include asking for current staffing ratios and break-coverage plans, reviewing documented housekeeping and personal-belongings procedures, requesting sample care plans and incident-communication protocols, inspecting activity calendars post-pandemic, and clarifying fee structures and billing transparency before committing.
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Location
Mckenzie Living Eugene is located at 2621 Lone Oak Way, Eugene, OR, 97404.
About Mckenzie Living Eugene
McKenzie Living Eugene is a residential care community thoughtfully designed to provide a safe, nurturing, and supportive environment for individuals living with a range of health challenges, including memory care needs, traumatic brain injuries, and various mental health diagnoses. Located on a centrally situated campus, residents benefit from proximity to nearby restaurants, shopping, and outdoor activities, allowing for both accessibility and a connection to the wider community. The Eugene campus is comprised of five custom-built houses, each tailored to support individuals requiring personalized assistance and care for complex conditions.
From its beginning in 2014, McKenzie Living Eugene has cultivated a reputation for compassionate, attentive care delivered by a team of well-trained and dedicated staff members. The caregiving approach at McKenzie Living Eugene centers on understanding and responding to the unique needs of each resident, offering specialized support programs designed to enhance residents’ quality of life. Staff are selected for their professionalism and nurturing personalities, fostering a respectful and supportive environment where residents are treated with dignity and kindness. A distinguishing feature of the care home is its specialty in serving individuals with challenging behaviors, drawing from years of expertise in memory care and mental health.
Safety and comfort are paramount at McKenzie Living Eugene, with its houses built to ensure security and peace of mind for both residents and their families. The homes are inviting and thoughtfully arranged, providing residents with a sanctuary where care is delivered with empathy and respect for their individual journeys. Each member of the staff is committed to maintaining a warm community atmosphere and continually adapting care methods to address the evolving needs of residents. McKenzie Living Eugene stands as a trusted resource for those seeking high-quality, supportive residential care in a setting that values compassion, dedication, and thoughtful service.
People often ask...
Mckenzie Living Eugene offers competitive pricing, with rates starting at a cost of $5,904 per month.
Mckenzie Living Eugene offers assisted living.
There are 4 photos of Mckenzie Living Eugene on Mirador.
The full address for this community is 2621 Lone Oak Way, Eugene, OR 97404.
No, Mckenzie Living Eugene does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Investigated an allegation that records were not provided to the department; found failure to provide records upon request.
Licensing—Failed to make facility or resident records accessible
30 Mar 2026Inspection
30 Mar 2026Inspection
Investigated and found a deficiency in providing requested records to the Department.
Licensing—Failed to make facility or resident records accessible
27 Feb 2026Inspection
27 Feb 2026Inspection
Found that records were not provided to the department upon request.
Licensing—Failed to make facility or resident records accessible
07 Feb 2026Inspection
07 Feb 2026Inspection
Found a staffing deficiency due to insufficient qualified awake direct care staff to meet 24-hour needs.
Licensing—Failed to provide service
30 Jan 2026Inspection
30 Jan 2026Inspection
Investigated and found that Acuity-Based Staffing Tool evaluations for residents were not updated or reviewed quarterly.
Licensing—Failed to provide service
27 Jan 2026Inspection
27 Jan 2026Inspection
Investigated and found that a caregiver did not use a gait belt during a toileting transfer, causing a fall and head impact, and identified a failure to protect the resident from financial exploitation.
Licensing—Failed to follow care plan
26 Jan 2026Inspection
26 Jan 2026Inspection
Found a deficiency for failing to update and review ABST evaluations quarterly for each resident.
Licensing—Failed to provide service
26 Sept 2025Inspection
26 Sept 2025Inspection
Investigated found that a staff member failed to provide a safe environment, resulting in neglect and abuse.
Licensing—Failed to provide safe environment
01 Jul 2025Inspection
01 Jul 2025Inspection
Investigated the allegation and found a deficiency in developing, maintaining, and implementing an Acuity Based Staffing Tool.
Licensing—Failed to use an ABST
01 Jul 2025Inspection
01 Jul 2025Inspection
Found a licensing violation for failing to provide oversight and monitoring of change of condition.
Licensing—Failed to provide oversight and monitoring of change of condition
12 Jun 2025Licensure
12 Jun 2025Licensure
Identified multiple deficiencies in abuse reporting, service planning, monitoring of condition changes, and medication administration.
Investigated multiple deficiencies in kitchen sanitation and food safety, including improper refrigeration, inadequate temperature control, and lack of pasteurized eggs; a repeat citation was issued for the same rule.
Deficiency—Inspections and Investigation: Insp Interval
Deficiency—Administration Compliance
29 Apr 2025Complaint
29 Apr 2025Complaint
Investigated medication management and staffing issues, identifying that medication orders were not followed and staffing levels did not meet the acuity-based plan.
Deficiency—Systems: Treatment Orders
Deficiency—Staffing Requirements and Training: Staffing
05 Jun 2024Licensure
05 Jun 2024Licensure
Determined substantial compliance with meal-related requirements and food sanitation rules.
Deficiency—Comment
15 May 2024Inspection
15 May 2024Inspection
Found a deficiency in medication administration practices that allowed giving another resident's medications.
Licensing—Failed to provide a safe medication administration system
25 Mar 2024Complaint
25 Mar 2024Complaint
Found deficiencies in safe medication and treatment administration systems for 3 of 3 sampled residents, including delays in medication delivery from the pharmacy resulting in missed doses.
Deficiency—Systems: Medications and Treatments
Deficiency—Systems: Treatment Orders
25 Mar 2024Complaint
25 Mar 2024Complaint
Investigated the complaint to determine compliance with state rules for residential care and assisted living facilities.
Deficiency—Acuity-Based Staffing Tool
22 Nov 2023Inspection
22 Nov 2023Inspection
Investigated a medication administration allegation and found that medications were not administered as ordered.
Licensing—Failed to administer medication as ordered
02 Oct 2023Inspection
02 Oct 2023Inspection
Investigated and determined that there was a lack of a safe medication and treatment administration system approved by a pharmacist consultant, registered nurse, or physician.
Licensing—Failed to provide a safe medication administration system
11 Aug 2023Inspection
11 Aug 2023Inspection
Investigated a medication administration incident and found that a caregiver gave a diabetic medication at the wrong dosage, risking harm to the resident; also identified a lack of a safe medication administration system.
Licensing—Failed to administer medication as ordered
23 May 2023Licensure
23 May 2023Licensure
Found multiple sanitation and safety deficiencies in kitchen areas during the initial visit; a follow-up review later found substantial compliance with the relevant rules.
Identified deficiencies in the Acuity-Based Staffing Tool and staffing levels, with inconsistencies between the resident roster, care plans, and ABST data.
Licensing—Failed to use an ABST
01 May 2023Inspection
01 May 2023Inspection
Found that a resident experienced verbal/emotional abuse by a staff member. Protections to prevent verbal/emotional abuse were inadequate.
Licensing—Failed to protect resident from verbal abuse
10 Nov 2022Complaint
10 Nov 2022Complaint
Identified deficiencies in medication administration, including a mix-up where a resident received another resident's medication; no adverse effects were reported.
Deficiency—Licensing Complaint Investigation
Deficiency—Systems: Treatment Orders
28 Sept 2022Inspection
28 Sept 2022Inspection
Determined that medication and treatment orders were not carried out as prescribed, indicating a licensing violation.
Licensing—Failed to provide a safe medication administration system
07 Mar 2022Validation
07 Mar 2022Validation
Identified deficiencies in move-in evaluations, fire and life safety training, and exterior safety measures. A follow-up determined substantial compliance.
Deficiency—Comment
Deficiency—Resident Move-In and Eval: Res Evaluation
Deficiency—Fire and Life Safety: Safety
Deficiency—General Building Exterior
19 Oct 2021Inspection
19 Oct 2021Inspection
Investigated a complaint and found a violation involving unsafe medication administration.
Licensing—Failed to provide a safe medication administration system
26 Oct 2020Abuse: Neglect
26 Oct 2020Abuse: Neglect
Investigated and found failure to administer medications as ordered, resulting in hospital treatment.
Abuse—Failed to provide a safe medication administration system
12 Oct 2020Abuse: Neglect
12 Oct 2020Abuse: Neglect
Investigated a neglect allegation of an unsafe environment; found that a resident's personal funds were short by $100 and that oversight of funds was inadequate.
Abuse—Failed to provide safe environment
28 Mar 2020Inspection
28 Mar 2020Inspection
Investigated a resident-to-resident altercation and found staff were inconsistent in knowledge of one-on-one care needs, resulting in failure to provide one-on-one care.
Licensing—Failed to provide safe environment
31 Jan 2019Abuse: Financial abuse
31 Jan 2019Abuse: Financial abuse
Determined that a resident was not protected from financial exploitation and neglected in basic care, resulting in risk of serious harm.
Abuse—Failed to protect resident from financial exploitation
24 May 2018Inspection
24 May 2018Inspection
Investigated an allegation that a safe environment was not provided and found failures to assess and intervene.
Licensing—Failed to provide safe environment
08 Mar 2018Inspection
08 Mar 2018Inspection
Found failure to follow the care plan, with potential for moderate harm.
Licensing—Failed to follow care plan
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Mckenzie Living Eugene. The information above has not been verified or approved by the owner or operator. For exact information, please contact Mckenzie Living Eugene directly. There is no cost for this service. We are compensated by the community you select.
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