Care philosophy emphasizing independence and support
Cons
Inconsistent personal-care responsiveness and room cleanliness
Gaps in individualized dietary safeguards
Medication coordination and behavioral-care planning concerns
Staffing continuity and overnight supervision concerns
Limited transparency in billing and inconsistent family communication
Facility and furniture upkeep concerns
Limited exercise and activity programming
Inconsistent follow-through on laundry and mail services
Summary of reviews
Feedback about Pacific Living Centers of Grants Pass at Heidi is mixed. Positive comments describe a home-like, family-oriented environment and staff who are attentive and caring. Other families raise substantial concerns about day-to-day care, including personal-care responsiveness and room cleanliness. One family also described difficulty obtaining care suited to a resident with dementia and significant food allergies, along with concerns about medication coordination and behavioral-care planning. These accounts suggest that individualized support may not be consistent, particularly when a resident has complex needs.
Dining feedback centers on whether meals can be reliably adapted to individual dietary requirements. A family said the agreed-upon allergy-related meal plan was not followed. This is a specific account rather than a broad assessment of the food or dining service, but it highlights the importance of confirming how dietary restrictions are managed before admission. Reviews provide little information about food quality or menu variety. Activity feedback is also limited; one family described little exercise, with no detailed comments about other programs or social opportunities.
The physical environment receives both favorable and unfavorable impressions: some describe a comfortable, home-like setting, while others cite cleanliness and maintenance concerns, including furnishings that need attention. Operational feedback includes concerns about staff turnover and overnight supervision, unclear additional charges, communication with management, and follow-through on laundry and mail. Several of these issues come from individual accounts, so their frequency is unclear. Overall, families considering the home may wish to ask about staffing patterns, housekeeping routines, billing details, activity schedules, and the procedures for individualized diets and medication coordination.
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Location
Pacific Living Centers of Grants Pass at Heidi is located at 2144 NW Heidi Ln, Grants Pass, OR, 97526.
About Pacific Living Centers of Grants Pass at Heidi
Pacific Living Centers of Grants Pass at Heidi sits in a quiet neighborhood at 2144 NW Heidi Ln, right in Josephine County. The place feels like a home, not a hospital, and it's got these nice outdoor areas and welcoming spots where residents can visit, sit, and enjoy a bit of sun or just time together. This facility is a Residential Care Facility, and it's designed mainly for seniors who need memory care, with 15 beds in total, all set up as boutique memory care beds for people living with Alzheimer's or other forms of dementia. There's a specially trained team here who know how to help folks with memory loss, using programs and activities meant to keep minds active and spirits up, and there's 24-hour support so someone's always around if needed. People who live here get help with daily things like meals, cleaning, bathing, and taking the right medicine, plus there's always staff ready for support, day or night, which is important for peace of mind. The place has joined Pacific Living Centers since June 2023 and has made it a focus to help residents stay as independent as they can and keep their dignity, even when their needs get more complicated. As a CCRC, this single community offers many kinds of care, including independent living, assisted living, skilled nursing care, adult day services, hospice, respite care for short stays, and help at home if that's needed instead, so a person can stay in the same community even if their needs change over time. Residents can join social activities, move about outside in the fresh air, and spend time in common rooms designed to feel warm and familiar. The staff builds care plans around each person's needs, creating a space where residents feel known and comfortable. There's always grief and challenge in memory care, but the team here works to ease the burden in small ways, with a gentle touch and quiet routines to help everyone feel more at home. The community is open Monday through Friday from 9:00 a.m. to 5:00 p.m. and provides a calm, steady environment for seniors looking for different levels of support, all aimed at keeping life as full as possible.
People often ask...
Pacific Living Centers of Grants Pass at Heidi offers assisted living, memory care, and board and care.
There are 10 photos of Pacific Living Centers of Grants Pass at Heidi on Mirador.
The full address for this community is 2144 NW Heidi Ln, Grants Pass, OR 97526.
No, Pacific Living Centers of Grants Pass at Heidi does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Identified multiple deficiencies in resident rights, service planning, change of condition monitoring, medication administration, staffing, nutrition, activities, and administration compliance.
Deficiency—Resident Rights and Protection - General
Deficiency—Service Plan: General
Deficiency—Change of Condition and Monitoring
Deficiency—Resident Health Services
Deficiency—Systems: Treatment Orders
Deficiency—Systems: Medication Administration
Deficiency—Acuity Based Staffing Tool - Updates & Staffing Plan
Deficiency—Administration Compliance
Deficiency—Compliance with Rules Health Care
Deficiency—Nutrition and Hydration
Deficiency—Activities
07 Dec 2024Inspection
07 Dec 2024Inspection
Investigated a medication-related complaint and found that staff did not follow proper procedures, gave an incorrect dose on multiple occasions, and the medication administration system was not safe, placing a resident at risk of harm.
Licensing—Failed to provide a safe medication administration system
21 Oct 2024Kitchen
21 Oct 2024Kitchen
Identified deficiencies in food sanitation practices. Found administration compliance shortcomings.
Found neglect and abuse for not following a resident's care plan, leaving the resident unattended in a wheelchair and causing falls. A fine was assessed.
Abuse—Failed to follow care plan
09 Mar 2024Inspection
09 Mar 2024Inspection
Found that a staff member failed to follow care plans, leading to an altercation and injury and a failure to maintain a safe environment.
Licensing—Failed to provide safe environment
13 Aug 2021Abuse: Neglect
13 Aug 2021Abuse: Neglect
Investigated and found neglect and abuse due to not following the care plan for feeding assistance. This caused discomfort and loss of dignity.
Abuse—Failed to follow care plan
13 Aug 2021Abuse: Neglect
13 Aug 2021Abuse: Neglect
Found abuse and neglect due to failure to provide essential daily living services, causing discomfort and loss of dignity; assessed a $2,500 fine.
Abuse—Failed to provide service
13 Aug 2021Abuse: Neglect
13 Aug 2021Abuse: Neglect
Found a safety violation involving neglect and abuse that led to injury and discomfort for a resident; assessed a $2,500 fine.
Abuse—Failed to assure resident was safe
12 Aug 2021Abuse: Neglect
12 Aug 2021Abuse: Neglect
Found a failure to provide a safe medication administration system that led to a resident missing medications and hospital treatment; a $1,500 fine was assessed.
Abuse—Failed to provide a safe medication administration system
07 Aug 2021Abuse: Neglect
07 Aug 2021Abuse: Neglect
Found inadequate supervision and staffing that placed a resident at risk of serious harm, resulting in a $500 fine assessment.
Abuse—Failed to assure resident was safe
21 Jul 2021License Condition
21 Jul 2021License Condition
Determined that a safe environment was not provided, creating immediate jeopardy for residents and leading to admission restrictions.
Regulatory Action—Failed to provide safe environment
16 Jul 2021Abuse: Neglect
16 Jul 2021Abuse: Neglect
Investigated the allegation found a failure to provide appropriate services according to needs, resulting in unreasonable discomfort and loss of personal dignity, constituting neglect and abuse.
Abuse—Failed to provide service
12 May 2021Abuse: Neglect
12 May 2021Abuse: Neglect
Identified deficiencies in safe medication administration and recordkeeping that led to a missing medication.
Abuse—Failed to provide a safe medication administration system
05 May 2021Abuse: Neglect
05 May 2021Abuse: Neglect
Found violations related to safe medication administration and recordkeeping, which led to a missing medication and potential harm.
Abuse—Failed to provide a safe medication administration system
27 Apr 2021Abuse: Neglect
27 Apr 2021Abuse: Neglect
Found a violation for an unsafe medication administration system that led to a resident's medication going missing, and a $375 fine was assessed.
Abuse—Failed to provide a safe medication administration system
27 Apr 2021Abuse: Neglect
27 Apr 2021Abuse: Neglect
Found a failure to provide a safe medication administration system that led to medication going missing, constituting neglect and abuse.
Abuse—Failed to provide a safe medication administration system
27 Apr 2021Abuse: Neglect
27 Apr 2021Abuse: Neglect
Investigated the complaint and found a failure to provide a safe medication administration system, resulting in a missing medication and a $375 fine.
Abuse—Failed to provide a safe medication administration system
13 Feb 2021Abuse: Neglect
13 Feb 2021Abuse: Neglect
Found a failure to provide a safe medication administration system, resulting in a missing medication.
Abuse—Failed to provide a safe medication administration system
21 Aug 2020Inspection
21 Aug 2020Inspection
Found the allegation of failing to assist with eating to be true.
Licensing—Failed to assist with eating
21 Aug 2020Inspection
21 Aug 2020Inspection
Determined that a deficiency related to resident safety existed.
Licensing—Failed to assure resident was safe
21 Jul 2020Inspection
21 Jul 2020Inspection
Investigated and found a deficiency in assuring resident safety. The finding showed failure to exercise reasonable precautions against conditions that may threaten residents' health, safety, or welfare.
Licensing—Failed to assure resident was safe
10 Jun 2020Inspection
10 Jun 2020Inspection
Determined a failure to maintain a safe physical environment that could threaten residents' health, safety, or welfare.
Licensing—Failed to maintain a safe physical environment
14 May 2020Inspection
14 May 2020Inspection
Found a deficiency in infection control because staff did not wear PPE masks to meet Covid-19 guidelines, risking residents' health and safety.
Licensing—Failed to assure resident was safe
18 Feb 2020Inspection
18 Feb 2020Inspection
Investigated staffing levels and found direct care staff were insufficient to meet residents' scheduled and unscheduled needs, with a new hire training underway.
Licensing—Failed to assure a qualified caregiver was present
23 Jan 2020Inspection
23 Jan 2020Inspection
Investigated a complaint alleging improper medication administration and identified a failure to provide a safe medication administration system.
Licensing—Failed to provide a safe medication administration system
23 Jan 2020Inspection
23 Jan 2020Inspection
Identified a deficiency in observing and evaluating the ability to perform safe medication and treatment administration without supervision during night hours. The issue stemmed from an untrained staff member working unassisted on the night shift.
Licensing—Failed to provide inservice
15 Dec 2019Abuse: Neglect
15 Dec 2019Abuse: Neglect
Investigated and substantiated that a staff member verbally abused a resident and the facility failed to protect the resident after prior complaints; a fine was assessed.
Abuse—Failed to protect resident from mental or emotional abuse
14 May 2018Abuse: Neglect
14 May 2018Abuse: Neglect
Investigated a complaint and found that appropriate care was not provided, resulting in a substantiated neglect finding and a $188 fine.
Abuse—Failed to provide service
23 Feb 2018Inspection
23 Feb 2018Inspection
Investigated the allegation of failing to provide a safe environment and found residents were not adequately protected from physical harm.
Licensing—Failed to provide safe environment
12 Jan 2018Inspection
12 Jan 2018Inspection
Found that a safe medication administration system was not provided to residents.
Licensing—Failed to provide a safe medication administration system
15 Sept 2017Abuse: Neglect
15 Sept 2017Abuse: Neglect
Investigated an abuse/neglect allegation; determined a failure to provide a safe environment resulting in physical injury, and a $300 fine was assessed.
Abuse—Failed to provide safe environment
01 Dec 2016Abuse: Neglect
01 Dec 2016Abuse: Neglect
Investigated a complaint about safety and found a failure to protect a resident from inappropriate interaction.
Abuse—Failed to provide safe environment
07 Jun 2016Abuse: Financial abuse
07 Jun 2016Abuse: Financial abuse
Investigated a financial abuse allegation and concluded that a resident's resources were wrongfully taken.
Abuse—Failed to provide safe environment
03 Jun 2016Inspection
03 Jun 2016Inspection
Investigated the staffing allegation and found insufficient staff to prevent residents' elopement.
Licensing—Failed to provide appropriate staffing
25 May 2016Inspection
25 May 2016Inspection
Investigated the allegation of failure to provide a safe environment and found supervision inadequate.
Licensing—Failed to provide safe environment
01 Mar 2016Inspection
01 Mar 2016Inspection
Investigated and found failure to assure that a qualified caregiver was present, reflecting staffing deficiencies.
Licensing—Failed to assure that a qualified caregiver was present
01 Mar 2016Inspection
01 Mar 2016Inspection
Investigated staffing levels and found insufficient staff to meet residents' scheduled and unscheduled needs.
Licensing—Failed to provide appropriate staffing
05 Jun 2015Abuse: Physical Abuse
05 Jun 2015Abuse: Physical Abuse
Investigation determined a resident was not protected from rough treatment.
Abuse—Failed to protect resident from rough treatment
05 Jun 2015Abuse: Neglect
05 Jun 2015Abuse: Neglect
Investigated a complaint alleging neglect and found the provider failed to provide appropriate care.
Abuse—Failed to provide service
05 Jun 2015Abuse: Physical Abuse
05 Jun 2015Abuse: Physical Abuse
Investigated and substantiated a finding that a resident was not protected from rough treatment. A fine was assessed.
Abuse—Failed to protect resident from rough treatment
07 May 2014Abuse: Neglect
07 May 2014Abuse: Neglect
Found a deficiency for failing to protect RV from physical harm; a $450 fine was assessed.
Abuse—Failed to provide safe environment
04 Jun 2013Inspection
04 Jun 2013Inspection
Investigated and found a licensing violation for failing to protect residents from verbal abuse.
Licensing—Failed to protect resident from verbal abuse
04 Jun 2013Inspection
04 Jun 2013Inspection
Investigated and identified a deficiency for failing to protect resident from inappropriate verbal comments.
Licensing—Failed to protect resident from verbal abuse
04 Jun 2013Abuse: Physical Abuse
04 Jun 2013Abuse: Physical Abuse
Concluded that a resident was not protected from rough treatment.
Abuse—Failed to protect resident from rough treatment
04 Jun 2013Abuse: Restraints
04 Jun 2013Abuse: Restraints
Concluded that a resident was improperly restrained, with potential for harm.
Abuse—Failed to properly use restraint
15 Feb 2012Abuse: Financial abuse
15 Feb 2012Abuse: Financial abuse
Investigated an allegation of financial abuse and identified a deficiency in safe medication systems.
Abuse—Failure to provide a system that prevents theft or misuse of medication
09 Jun 2011Abuse: Financial abuse
09 Jun 2011Abuse: Financial abuse
Investigated a financial abuse allegation and found resident assets were not protected.
Abuse—Failed to provide safe environment
17 May 2011Inspection
17 May 2011Inspection
Investigated the allegation of failing to provide service and found that a safe environment was not provided.
Licensing—Failed to provide service
10 Nov 2010Inspection
10 Nov 2010Inspection
Found deficiencies in medication management due to improper securing or storage of medications.
Licensing—Failed to properly secure or store medication
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Pacific Living Centers of Grants Pass at Heidi. The information above has not been verified or approved by the owner or operator. For exact information, please contact Pacific Living Centers of Grants Pass at Heidi directly. There is no cost for this service. We are compensated by the community you select.
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