I've been very pleased with the caring, helpful staff who truly get to know residents. The large, light-filled rooms and the clean, quiet, comfortable facility in a beautiful ocean/wooded location are a real plus. Chef-prepared meals (dining room or delivered), daily activities, and van/bus transportation make life easy in this small, homey community. Close to doctors and the hospital - I would recommend it to families.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Chef-prepared meals with dining-room and in-room service
Regular van and bus transportation for appointments and outings
Daily activities and organized outings
Clean, well-maintained common areas and rooms
Secure, safe environment
Close proximity to hospital and medical providers
Homey, bed-and-breakfast atmosphere
Cons
Inconsistent staffing levels leading to variable care quality
Management instability and staff-morale problems
Inconsistent meal-service continuity and food-quality variability
Gaps in care-plan documentation and family communication
Variability in room sizes and limited private-space options
Limited staff training and supervision leading to conduct concerns
Restrictive visitation policies and inconsistent emergency-response practices
Summary of reviews
Overall impression: Reviewers portray Hillside Place as a small, scenic assisted living and memory-care provider with several clear strengths and a handful of operational weaknesses. The facility's coastal, tree-lined setting, compact size (roughly 30–33 rooms), and a home-like atmosphere are consistently identified as positive features. Many families and residents praised the cleanliness and maintenance of the building and common spaces, as well as the secure, small-community environment that allows staff to become familiar with residents.
Care and staff: The most frequently cited strength is staff warmth and attentiveness; many reviewers described caregivers as caring, helpful, and responsive. That closeness appears to be aided by the community's small scale, which supports personalized interactions. At the same time, several reviewers described variability in care continuity tied to staffing levels and turnover. Specific operational themes included understaffing during some periods, uneven training or supervision, and concerns about staff conduct or responsiveness in particular situations. These issues are described as episodic rather than universal, but they have had meaningful impact on family confidence for some residents.
Dining and activities: Dining is commonly cited as a strong point when staffing and kitchen leadership are stable: chef-prepared meals, a large dining room, and an in-room dining option were noted positively. There are also organized daily activities, bingo, and scheduled outings supported by on-site transportation (van and bus). However, reviewers mentioned that meal quality and availability can decline when key kitchen staff leave, indicating a vulnerability in meal-service continuity. Activities and transportation are available and appreciated, though the small staff size can limit the scope or consistency of programming at times.
Facilities and services: The physical facility earns favorable comments for being light-filled and well maintained, with some residents in larger rooms and studios. Proximity to medical providers and hospitals was noted as convenient. The community is small enough to feel intimate and residential—many described a bed-and-breakfast or family-like vibe. At the same time, reviewers pointed to variability in room sizes and limited availability of private-space options. Some also referenced construction or expansion (memory-care unit), suggesting changing service offerings.
Management and operational patterns: Several reviewers described positive changes under new administration, including improved morale and service. Conversely, other accounts raised concerns about management instability, payroll and pay issues for caregivers, and communication breakdowns with families (including access to care plans). These management and morale issues appear to be drivers of other operational problems, such as inconsistent staffing, meal-service interruptions, and variable training. There were also mentions of restrictive visitation during infection-control events and uneven emergency or outbreak responses; these items suggest that policy implementation can vary depending on leadership and staffing conditions.
Practical takeaway: For prospective residents and families, Hillside Place offers many attractive qualities—an intimate, coastal setting; attentive staff when staffing is stable; chef-style dining; and active programming with transportation. Those considering the community should assess current staffing levels, recent leadership changes, and kitchen continuity during a tour; ask about care-plan documentation and family communication processes; and clarify visitation and emergency-response policies. Doing so will help weigh the facility's homelike strengths against the operational variability noted by some families.
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Location
Hillside Place Assisted Living & Memory Care is located at 1400 SE 19th St, Lincoln City, OR, 97367.
About Hillside Place Assisted Living & Memory Care
Hillside Place Assisted Living & Memory Care sits at the base of a coastal hillside in Lincoln City, Oregon, just off Highway 101, and it's been providing care for seniors since the late 1990s in a quiet, clean, and safe environment. The community has 33 apartments, with 8 one-bedroom and 25 large studio options, each one including a kitchenette, a bathroom with a roll-in accessible shower, and emergency call devices in both the rooms and common areas. It offers assisted living and memory care services, with 24/7 personalized care and staff on site, including licensed nurses, caregivers, med aides, a beautician, housekeepers, dietary staff, and volunteers, all working together to make things comfortable and safe for residents.
The two-story building features wide hallways and lots of natural light, with cozy common areas, fireplaces, televisions, and a spacious dining room that has plenty of windows and a northwest-facing deck. There's a southeast-facing small deck where residents can enjoy views of the hillside forest. Residents can gather in the activity room or library and have easy access to community living areas, non-pay telephones, and restrooms. Apartments are wired for cable and phone service, and each one has electronic security features like smoke detectors and fire sprinklers throughout the building.
Hillside Place offers daily long-term care services for seniors, focusing on both physical and emotional well-being. It creates individualized care plans for every resident, updating them when needed, and supports seniors with daily living needs such as medication management, bathing, and dressing. The staff provides weekly housekeeping and laundry, and three dietitian-approved chef-prepared meals each day, with snacks available at all times. Vegetarian choices and alternative entrées are always on the menu, and room service can be arranged if requested. Residents can use on-site transportation services, including van and bus rides to doctor visits and group outings, with escorts for out-of-community trips.
The facility has dedicated memory care areas for those with Alzheimer's or other kinds of dementia, offering activities to help with cognitive engagement and keep everyone as independent as possible. Regular scheduled activities fill each day, with a focus on social, educational, and entertaining programs designed to help everyone stay active and involved, and there are devotional services onsite. There are inside and outside activity spots and outdoor spaces to enjoy the trees and ocean air. The staff stays in contact with families and works with the larger community nearby.
Hillside Place is a Medicaid provider, though it doesn't take Medicare, and has aging in place options, respite care for short stays, hospice support, and wheelchair accessible showers. Residents have access to beauty salon services onsite, library, activity spaces, parking, and easy access to bus lines. With its mix of assisted living and memory care services, caring staff, and pleasant natural setting, Hillside Place tries to keep things as homelike and peaceful as possible for seniors and their visitors.
People often ask...
Hillside Place Assisted Living & Memory Care offers competitive pricing, with rates starting at a cost of $4,616 per month.
Hillside Place Assisted Living & Memory Care offers assisted living and board and care.
There are 65 photos of Hillside Place Assisted Living & Memory Care on Mirador.
The full address for this community is 1400 SE 19th St, Lincoln City, OR 97367.
No, Hillside Place Assisted Living & Memory Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Identified multiple deficiencies related to resident service plans, changes of condition monitoring, health services, staffing, training, fire safety, and facility maintenance. Found that updates, assessments, and pre-service trainings were not consistently completed or documented as required.
Deficiency—Service Plan: General
Deficiency—Change of Condition and Monitoring
Deficiency—Resident Health Services
Deficiency—Acuity Based Staffing Tool - ABST Time
Deficiency—Acuity Based Staffing Tool - Updates & Staffing Plan
Deficiency—Staffing Requirements and Training – Pre-service
Deficiency—Training Within 30 Days of Hire – Direct Care Staff
Found multiple sanitation deficiencies in the kitchen, including debris accumulation, improper handwashing area, improper storage, and unsafe food handling.
Determined a failure to provide a safe medication administration system to ensure medications were administered as ordered. There was no observable or documented negative outcome.
Licensing—Failed to administer medication as ordered
11 Feb 2025Abuse: Neglect
11 Feb 2025Abuse: Neglect
Investigated and found neglect of care resulting in harm; the individual fell, remained in bed for days, and was hospitalized, with a $500 fine assessed.
Abuse—Failed to provide service
11 Feb 2025Abuse: Neglect
11 Feb 2025Abuse: Neglect
Investigated an abuse/neglect allegation and found failure to provide timely medical treatment, resulting in the resident's discomfort.
Abuse—Failed to assure timely medical treatment
29 Jan 2025Licensure
29 Jan 2025Licensure
Found multiple deficiencies across activities programming, planning, monitoring, medication practices, staffing updates, and fire safety.
Deficiency—Resident Services: Activities
Deficiency—Service Plan: General
Deficiency—Change of Condition and Monitoring
Deficiency—Systems: Psychotropic Medication
Deficiency—Acuity Based Staffing Tool - Updates & Staffing Plan
Deficiency—Fire and Life Safety: Safety
Deficiency—Fire and Life Safety: Training for Residents
Deficiency—Inspections and Investigation: Insp Interval
Deficiency—Doors, Walls, Elevators, Odors
Deficiency—Administration Compliance
Deficiency—Compliance with Rules Health Care
09 Jan 2025Licensure
09 Jan 2025Licensure
Investigated multiple deficiencies across resident evaluations, service plans, change of condition monitoring, health services, self-administration, staffing training, fire safety, and heating safety.
Deficiency—Resident Move-in & Evaluation: Res Evaluation
Deficiency—Service Plan: General
Deficiency—Change of Condition and Monitoring
Deficiency—Resident Health Services
Deficiency—Systems: Self-Administration of Meds
Deficiency—Acuity Based Staffing Tool - Updates & Staffing Plan
Deficiency—Training Within 30 Days of Hire – Direct Care Staff
Deficiency—Fire and Life Safety: Safety
Deficiency—Fire and Life Safety: Training for Residents
Deficiency—Inspections and Investigation: Insp Interval
Deficiency—Heating and Ventilation
10 Sept 2024Inspection
10 Sept 2024Inspection
Determined that a resident was not adequately protected from financial exploitation after unauthorized charges were made against the resident's credit card.
Licensing—Failed to protect resident from financial exploitation
02 Aug 2024Abuse: Neglect
02 Aug 2024Abuse: Neglect
Investigated an allegation of neglect and found that failure to respond to a change in condition and provide timely medical care after a fall occurred, with a $1,000 fine assessed.
Abuse—Failed to provide service
02 Aug 2024Abuse: Neglect
02 Aug 2024Abuse: Neglect
Investigated a resident fall linked to a new caregiver not following the care plan, resulting in injury; found violations related to care plan adherence, staff training, and safe environment, with a fine assessed.
Abuse—Failed to provide safe environment
22 Jun 2024Abuse: Neglect
22 Jun 2024Abuse: Neglect
Investigated a report of abuse and neglect; a resident was slapped twice, causing pain and bruising, and safety services were not provided.
Abuse—Failed to provide service
13 Jun 2024Complaint
13 Jun 2024Complaint
Investigated and found deficiencies in medication management, staffing, and acuity-based staffing updates. Found failures to follow physician orders for medications and to maintain adequate on-site leadership and direct-care staffing.
Deficiency—Systems: Treatment Orders
Deficiency—Administrator Qualification and Requirements
Deficiency—Staffing Requirements and Training: Staffing
Deficiency—Acuity-Based Staffing Tool
17 Oct 2023Abuse: Neglect
17 Oct 2023Abuse: Neglect
Investigated and found neglect and abuse due to failure to provide needed services, leading to about eleven falls with injuries.
Abuse—Failed to provide service
12 Oct 2023Inspection
12 Oct 2023Inspection
Investigated and found a deficiency involving lack of appropriate activities for residents.
Licensing—Failed to provide service
12 Oct 2023Inspection
12 Oct 2023Inspection
Found failure to complete quarterly evaluations and update service plans quarterly.
Licensing—Failed to properly plan care
12 Oct 2023Inspection
12 Oct 2023Inspection
Found insufficient staffing to meet residents' scheduled and unscheduled needs. This constitutes a licensing violation related to staffing requirements.
Licensing—Failed to provide appropriate staffing
05 Oct 2023Licensure
05 Oct 2023Licensure
Found no deficiencies.
Deficiency—Comment
05 Oct 2023Licensure
05 Oct 2023Licensure
Determined substantial compliance with meal-related requirements.
Deficiency—Comment
27 Sept 2023Inspection
27 Sept 2023Inspection
Found that residents did not receive a daily program of social and recreational activities, which violated state rules.
Licensing—Failed to provide appropriate activities
27 Sept 2023Inspection
27 Sept 2023Inspection
Inspected found that quarterly evaluations for residents were not completed.
Licensing—Failed to properly plan care
27 Sept 2023Inspection
27 Sept 2023Inspection
Investigated an allegation of failing to meet residents' scheduled and unscheduled needs and identified a failure to respond promptly to a call light.
Licensing—Failed to meet the scheduled and unscheduled needs of residents
27 Sept 2023Inspection
27 Sept 2023Inspection
Found deficiencies in ABST accuracy and data alignment between resident roster and care plans.
Licensing—Failed to use an ABST
02 May 2023License Condition
02 May 2023License Condition
Found deficiencies in providing proper hygiene assistance, including bathing and washing hair.
Regulatory Action—Failed to provide or assist with hygiene
02 May 2023License Condition
02 May 2023License Condition
Found failure to use an Acuity Based Staffing Tool in accordance with the applicable rule.
Regulatory Action—Failed to use an ABST
08 Mar 2023Complaint
08 Mar 2023Complaint
Investigated a complaint and identified deficiencies in bathing assistance, service plan accuracy, and ABST implementation.
Deficiency—Licensing Complaint Investigation
Deficiency—Resident Services: Adls
Deficiency—Service Plan: General
Deficiency—Acuity-Based Staffing Tool
14 Dec 2022Inspection
14 Dec 2022Inspection
Investigated found that resident service plans were not completed quarterly and did not reflect residents' needs.
Licensing—Failed to properly plan care
01 Dec 2022Inspection
01 Dec 2022Inspection
Determined that weekly reporting of vaccinated individuals, residents, and staff to the proper authority was not submitted for 30 days.
Licensing—Failed to submit timely or adequate staffing documentation
03 Jan 2022Validation
03 Jan 2022Validation
Found numerous deficiencies across administration, resident care planning, infection control, staffing, fire safety, and building maintenance. Violations were cited.
Identified numerous deficiencies across infection control, abuse reporting, activities, move-in evaluation, service planning, change of condition monitoring, medication administration, staffing, training, fire safety, and compliance with non-healthcare rules, with substantial compliance noted on the re-licensure outcome.
Deficiency—Staffing Requirements and Training: Staffing
Deficiency—Training Within 30 Days: Direct Care Staff
Deficiency—Fire and Life Safety: Safety
Deficiency—Inspections and Investigation: Insp Interval
Deficiency—Call Sys, Exit Dr Alarm, Phones, Tv, Or Cable
Deficiency—Administration Compliance
Deficiency—Staff Training Requirements
Deficiency—Compliance With Rules Health Care
04 Nov 2021Abuse: Neglect
04 Nov 2021Abuse: Neglect
Found failures to properly plan and implement skin care, resulting in harm and neglect.
Abuse—Failed to properly plan care
04 Jun 2021Inspection
04 Jun 2021Inspection
Investigated the allegation and found a resident was not protected from financial exploitation. Missing cash and overnight activity involving a staff member supported the finding.
Licensing—Failed to protect resident from financial exploitation
28 Dec 2020Abuse: Neglect
28 Dec 2020Abuse: Neglect
Found neglect and abuse due to failure to plan care for a known fall risk, resulting in a fall with a fractured pelvis.
Abuse—Failed to properly plan care
06 Sept 2020Abuse: Neglect
06 Sept 2020Abuse: Neglect
Investigated and found neglect of care and abuse due to failure to address a resident's serious viral infection, leading to injuries.
Abuse—Failed to provide safe environment
03 Aug 2020Abuse: Neglect
03 Aug 2020Abuse: Neglect
Investigated a resident's changing condition and found neglect and abuse due to failure to intervene, leading to dehydration and multiple falls; a $2,500 fine was assessed.
Abuse—Failed to intervene when resident's condition changed
21 Apr 2020Abuse: Neglect
21 Apr 2020Abuse: Neglect
Cited a neglect and abuse violation for not applying a prescribed medicated ointment as ordered, causing unreasonable discomfort to a resident.
Abuse—Failed to provide medical treatment as ordered
27 Feb 2020Abuse: Neglect
27 Feb 2020Abuse: Neglect
Investigated the complaint and found neglect and abuse due to failure to plan care and address the resident's high pain tolerance and inability to participate in medical decisions.
Abuse—Failed to properly plan care
10 Jan 2020Abuse: Neglect
10 Jan 2020Abuse: Neglect
Investigated a complaint and found that a resident's known history of unsafe scooter riding was not addressed in care planning, resulting in injury.
Abuse—Failed to properly plan care
09 Jan 2020Abuse: Neglect
09 Jan 2020Abuse: Neglect
Found safety deficiencies and neglect after a resident was injured when a motorized scooter wasn't properly secured, causing a fall and knee fracture. Also found inadequate staff training on securing mobility devices.
Abuse—Failed to provide safe environment
15 Oct 2019Abuse: Verbal Abuse
15 Oct 2019Abuse: Verbal Abuse
Found that a staff member verbally abused a resident and the provider failed to protect the resident from the abuse.
Abuse—Failed to protect resident from verbal abuse
15 Oct 2019Abuse: Neglect
15 Oct 2019Abuse: Neglect
Determined that a staff member failed to assist a resident to the toilet, resulting in neglect and abuse.
Abuse—Failed to assist with toileting
15 Jul 2019Abuse: Neglect
15 Jul 2019Abuse: Neglect
Identified a deficiency for failing to provide a safe environment, resulting in abuse/neglect. A $188 fine was assessed.
Abuse—Failed to provide safe environment
21 Mar 2019Abuse: Neglect
21 Mar 2019Abuse: Neglect
Investigated and found a failure to plan care for a resident who refused staff assistance, resulting in poor hygiene and unclean conditions.
Abuse—Failed to properly plan care
19 Mar 2019Abuse: Neglect
19 Mar 2019Abuse: Neglect
Investigated an allegation of neglect and unsafe medication administration and found deficiencies creating a risk of serious harm.
Abuse—Failed to provide a safe medication administration system
19 Mar 2019Inspection
19 Mar 2019Inspection
Identified a failure to report suspected abuse and assessed a $1,000 fine.
Licensing—Failed to report potential or suspected abuse
01 Feb 2019Inspection
01 Feb 2019Inspection
Found failure to provide appropriate housekeeping services.
Licensing—Failed to provide appropriate housekeeping services
17 Jan 2019Inspection
17 Jan 2019Inspection
Investigated the allegation of failing to provide appropriate staffing. Found a staffing deficiency.
Licensing—Failed to provide appropriate staffing
18 Jun 2018Inspection
18 Jun 2018Inspection
Investigated and substantiated failure to provide appropriate staffing.
Licensing—Failed to provide appropriate staffing
16 Jun 2018Inspection
16 Jun 2018Inspection
Investigated an allegation of failure to report suspected abuse and found that failure occurred.
Licensing—Failed to report potential or suspected abuse
16 Jun 2018Abuse: Neglect
16 Jun 2018Abuse: Neglect
Investigated and identified a failure to provide care, with a $1500 fine assessed.
Abuse—Failed to provide service
27 Apr 2018Inspection
27 Apr 2018Inspection
Found insufficient qualified awake direct care staff to meet residents' 24-hour needs, leading to long waits and chaotic conditions due to staffing shortages.
Licensing—Failed to provide service
27 Apr 2018Inspection
27 Apr 2018Inspection
Found a deficiency for failing to keep the environment free from unpleasant odors.
Licensing—Failed to provide a homelike environment
27 Apr 2018Inspection
27 Apr 2018Inspection
Found that staff did not knock before entering residents' rooms, failing to show dignity and respect.
Licensing—Failed to provide a homelike environment
27 Apr 2018Inspection
27 Apr 2018Inspection
Found a staffing violation for not increasing staff when universal workers were used; kitchen staff were to assist if residents fell in dining areas.
Licensing—Failed to provide service
27 Apr 2018Inspection
27 Apr 2018Inspection
Investigated the staffing allegation and found no administrator scheduled on-site for at least 40 hours per week.
Licensing—Failed to provide appropriate staffing
19 Apr 2018Inspection
19 Apr 2018Inspection
Identified violations related to inadequate staffing and records request handling.
Licensing—Failed to provide appropriate staffing
17 Aug 2017Inspection
17 Aug 2017Inspection
Found lack of a secure lockable storage space in residents' rooms.
Licensing—Failed to provide service
05 Apr 2017Abuse: Financial abuse
05 Apr 2017Abuse: Financial abuse
Investigated a financial abuse allegation and found a failure to provide a safe environment, specifically that an RV was not protected from theft.
Abuse—Failed to provide safe environment
20 May 2012Abuse: Neglect
20 May 2012Abuse: Neglect
Identified deficiencies for failing to provide oversight and monitoring of changes in condition, with a $300 fine assessed.
Abuse—Failed to provide oversight and monitoring of change of condition
18 May 2012Abuse: Neglect
18 May 2012Abuse: Neglect
Investigated an allegation of neglect and found failure to follow the care plan, with moderate harm or potential for serious harm. A $300 fine was assessed.
Abuse—Failed to follow care plan
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Hillside Place Assisted Living & Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hillside Place Assisted Living & Memory Care directly. There is no cost for this service. We are compensated by the community you select.
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