I've lived here 4½ years and it feels like a warm, resort-style forever home. Owner-operated leadership and a remarkably caring, competent team (nurses, caregivers, concierge) know residents by name and deliver excellent care, dining, beautifully maintained grounds, great amenities (health club, pool, trails) and a lively activities calendar. Overall outstanding in most ways - highly recommended.
Current/former resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.49·(90)
Overall rating
5
4
3
2
1
Care
4.1
Staff
4.5
Meals
3.9
Amenities
4.8
Value
1.7
Pros
Beautiful, well-maintained campus and buildings
Spacious apartments with full kitchens and large refrigerators
Serene outdoor areas, walking trails, and vineyard views
Wide variety of social and cultural activities and events
Multiple fitness amenities (gym, pool, hot tub, pickleball)
On-site dining, salon, bar, and hospitality services
Strong concierge and front-desk hospitality
Dedicated and compassionate direct-care staff
On-site rehabilitation and home-health therapy services
Vibrant, socially engaged resident community
Long-tenured leadership and owner-operated continuity
High-quality special-event and white-glove programming
Cons
Inconsistent assisted-living and memory-care quality
Staffing shortages and high turnover
Inconsistent personal-care delivery (bathing and hygiene schedules)
Gaps in clinical oversight and care follow-through
Irregular infection-control and PPE compliance
Meal-service inconsistencies and variable food quality
Laundry and personal-belongings management lapses
Weak family–management communication and responsiveness
Pricing increases and billing-transparency weaknesses
Privacy and PHI-handling weaknesses (visible cameras, privacy concerns)
Poor responsiveness to incident escalation and resolution
Phone and front-office communication delays
Summary of reviews
Touchmark in the West Hills is consistently described as a high-end, well-maintained campus with thoughtfully designed living spaces and extensive amenities. Independent living experiences tend to be strong: reviewers highlight spacious apartments with full kitchens, attractive common areas, extensive grounds and walking paths, an on-site salon and bar, and multiple fitness options including pools and dedicated therapy/rehabilitation spaces. The community calendar is active, with concerts, classes, and frequent social opportunities that contribute to a vibrant resident culture.
Staff interactions elicit mixed but strong praise in many accounts. Numerous families describe warm, hospitable front-desk and concierge teams, compassionate direct caregivers, and long-tenured leadership that contributes to continuity in independent-living operations. At the same time, several families described staffing shortages, high turnover, and uneven performance in assisted-living and memory-care units. These operational constraints are linked in reviews to inconsistent personal-care delivery, gaps in clinical oversight, and delays in responding to family concerns.
Dining and hospitality are notable strengths for many residents: social dining, special events, and hospitality offerings such as coffee service and themed dinners are frequently mentioned. However, food quality and meal-service reliability receive mixed feedback; some families praise the cuisine while others describe inconsistent preparation and delivery. Ancillary services such as laundry and personal-belongings handling are generally functional but have been identified as an area where process improvements are needed.
Management and communication are recurring themes. Positive notes include visible leadership, effective new managers with industry experience, and staff members singled out for strong performance. Conversely, several families described challenges with responsiveness from management, unclear billing or fee increases, and failures to follow through on promised moves or program changes. Privacy and information-handling concerns — including visible room cameras and other PHI-handling issues — were raised and merit clarification prior to move-in.
Overall, the facility presents as an upscale, amenity-rich community that delivers a strong independent-living experience for many residents. Prospective residents and families should weigh the facility’s physical environment and programming strengths against mixed accounts of assisted-living and memory-care consistency. For those considering higher-acuity services, it is advisable to review unit-level staffing levels, clinical oversight practices, infection-control protocols, billing policies, and privacy safeguards and to request recent quality metrics or regulatory history before making a decision.
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Location
Touchmark in the West Hills is located at 840 SW Touchmark Way, Portland, OR, 97225.
About Touchmark in the West Hills
Touchmark in the West Hills sits at 840 SW Touchmark Way in Portland, Oregon, and offers different kinds of care and living arrangements for older adults, so if someone needs independent living, assisted living, memory care, or even skilled nursing care, they can find help here, and people can move between levels of care without moving out of the community. There are cottages with their own entrances, apartments in studio, one-bedroom, two-bedroom, and even three-bedroom layouts, plus the Sky Lodge building, which has independent living units, a library, shops for woodwork and art, restaurants, bars, and spaces to gather. The apartments have kitchens, walk-in closets, and full climate control, so residents can feel at home, and the new Sky Lodge cottages have two bedrooms, two baths, and a study, set out as single-level homes. Touchmark covers daily needs by offering three places to eat on-site with a menu that changes by season, and there are special meals for those who need them because of health reasons, and chefs and meal planners come up with the dishes. There are plenty of amenities, like a fitness club with pool and spa, gardens, on-site vineyards, guest suites for visitors, salons, courtyards, outdoor spaces, a greenhouse, activity rooms, devotional programs, and offsite activities, and pets can live with residents, too. Staff provide assistance for people who need help with basic tasks, medication, non-ambulatory care, incontinence care, and diabetic care, and there's round-the-clock skilled nursing for folks who need it. For people living with memory loss, like Alzheimer's or dementia, there's a secure and special area just for them, with dedicated staff, and the team pays attention to safety and comfort for everyone in memory care. The community gives rides for shopping and errands, regular housekeeping, spiritual services, and programs aimed at life enrichment and wellness, with options including pickleball, swimming, art, and group activities, and the place has won awards for its kind staff, friendly setting, and known meal quality. Touchmark in the West Hills aims to give a safe, welcoming place with many choices for how and where to live, supported by staff guided by values like respect, caring, and hospitality. Room sizes go from cozy studios starting around 337 square feet to larger units up to 3,343 square feet, so there are plenty of options, and everyone has access to indoor and outdoor common areas, transportation, and a variety of community events.
People often ask...
Touchmark in the West Hills offers competitive pricing, with rates starting at a cost of $4,778 per month.
Touchmark in the West Hills offers independent living, assisted living, and memory care.
There are 27 photos of Touchmark in the West Hills on Mirador.
Yes, Touchmark in the West Hills allows residents to age in place and adjust their level of care as needed.
The full address for this community is 840 SW Touchmark Way, Portland, OR 97225.
No, Touchmark in the West Hills does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Found that staff failed to follow the resident's transfer plan, resulting in an assisted fall and risk of harm, and safety requirements were not met.
Licensing—Failed to provide safe environment
16 Jan 2026Inspection
16 Jan 2026Inspection
Investigated a complaint alleging financial exploitation; found that a resident's personal property went missing due to inadequate protection against theft. The missing property was taken by an unknown individual, and the finding noted a violation of Oregon rules.
Licensing—Failed to protect resident from financial exploitation
05 Jul 2025Inspection
05 Jul 2025Inspection
Concluded that the facility failed to protect a resident from financial exploitation.
Licensing—Failed to protect resident from financial exploitation
13 Feb 2025Licensure
13 Feb 2025Licensure
Identified deficiencies across service planning, change-of-condition monitoring, infection control, self-administration of medications, acuity-based staffing, and compliance with administration and health care rules.
Deficiency—Service Plan: General
Deficiency—Change of Condition and Monitoring
Deficiency—Infection Prevention & Control
Deficiency—Systems: Self-Administration of Meds
Deficiency—Acuity Based Staffing Tool - ABST Time
Deficiency—Administration Compliance
Deficiency—Compliance with Rules Health Care
07 Nov 2024Inspection
07 Nov 2024Inspection
Found a staff member verbally abused a resident and failed to protect the resident from verbal abuse.
Licensing—Failed to protect resident from verbal abuse
22 Oct 2024Kitchen
22 Oct 2024Kitchen
Found violations related to kitchen sanitation and administration compliance, including cleaning deficiencies and missing restraints and lids.
Found deficiencies in the Acuity-Based Staffing Tool implementation and updates.
Deficiency—Licensing Complaint Investigation
Deficiency—Infection Prevention & Control
Deficiency—Systems: Treatment Orders
Deficiency—Acuity-Based Staffing Tool
06 Oct 2023Inspection
06 Oct 2023Inspection
Identified violations related to keeping residents separated according to care plans, which created risk of harm.
Licensing—Failed to provide safe environment
29 Aug 2023Licensure
29 Aug 2023Licensure
Found deficiencies in kitchen food sanitation practices and administration compliance, including exposed food items, unlabeled foods, uncovered trash receptacles, and a wet dishwashing area.
Found neglect and abuse due to failure to properly plan care and supervise, leading to an unwitnessed fall and extended time on the floor before checking.
Abuse—Failed to properly plan care
31 Jan 2023Inspection
31 Jan 2023Inspection
Investigated the complaint and found a deficiency in carrying out medication orders as prescribed, with residents missing doses for five days.
Licensing—Failed to provide a safe medication administration system
01 Dec 2022Inspection
01 Dec 2022Inspection
Found failure to submit timely weekly vaccination reporting for vaccinated individuals, residents, and staff for 30 days.
Licensing—Failed to submit timely or adequate staffing documentation
03 Oct 2022Abuse: Neglect
03 Oct 2022Abuse: Neglect
Found neglect and abuse due to failure to implement interventions and proper care planning for a resident's fall history, which led to a fall with head bruise and skin tear; a fine was assessed.
Abuse—Failed to properly plan care
24 Sept 2022Abuse: Neglect
24 Sept 2022Abuse: Neglect
Investigated a complaint and found a failure to provide a safe medication administration system, resulting in a resident not receiving prescribed medication for several days and experiencing adverse effects.
Abuse—Failed to provide a safe medication administration system
23 Sept 2022Abuse: Neglect
23 Sept 2022Abuse: Neglect
Investigated a complaint and found that a safe medication administration system was not provided, resulting in a resident not receiving prescribed medications and experiencing emotional distress.
Abuse—Failed to provide a safe medication administration system
28 Jun 2022Abuse: Neglect
28 Jun 2022Abuse: Neglect
Identified neglect and abuse after a resident's condition changed, resulting in an unwitnessed fall and hip fracture.
Abuse—Failed to intervene when resident's condition changed
19 Jun 2022Abuse: Neglect
19 Jun 2022Abuse: Neglect
Investigated an abuse/neglect allegation and found failures to provide a safe environment, resulting in a head injury and lack of timely notification to the RN for assessment.
Abuse—Failed to provide safe environment
15 May 2022Abuse: Neglect
15 May 2022Abuse: Neglect
Determined that a safe environment was not provided, resulting in multiple injury falls and pain.
Abuse—Failed to provide safe environment
15 May 2022Abuse: Neglect
15 May 2022Abuse: Neglect
Found neglect and abuse due to failure to provide appropriate services, resulting in unreasonable discomfort and risk of infection; a $375 fine was assessed.
Abuse—Failed to provide service
13 May 2022License Condition
13 May 2022License Condition
Found deficiencies related to providing a safe environment and concerns about administration, staffing, medication oversight, and overall resident care.
Regulatory Action—Failed to provide safe environment
09 May 2022Validation
09 May 2022Validation
Investigators identified widespread deficiencies across staffing, health services, medication management, safety, nutrition, and activity programs, indicating multiple rule violations. The deficiencies showed failures to protect residents and provide adequate care.
Deficiency—Comment
Deficiency—Facility Administration: Operation
Deficiency—Facility Administration: Records
Deficiency—Reasonable Precautions
Deficiency—Resident Rights and Protection - General
Deficiency—Res Hlth Srvc: On- and Off-Site Health Srvc
Deficiency—Systems: Medications and Treatments
Deficiency—Systems: Treatment Orders
Deficiency—Systems: Resident Right to Refuse
Deficiency—Systems: Medication Administration
Deficiency—Systems: Psychotropic Medication
Deficiency—Staffing Requirements and Training: Staffing
Deficiency—Training Within 30 Days: Direct Care Staff
Deficiency—Fire and Life Safety: Safety
Deficiency—Inspections and Investigation: Insp Interval
Deficiency—General Building Exterior
Deficiency—Doors, Walls, Elevators, Odors
Deficiency—Call Sys, Exit Dr Alarm, Phones, Tv, Or Cable
Deficiency—Administration Compliance
Deficiency—Staffing
Deficiency—Staff Training Requirements
Deficiency—Compliance With Rules Health Care
Deficiency—Nutrition and Hydration
Deficiency—Activities
26 Mar 2022Abuse: Neglect
26 Mar 2022Abuse: Neglect
Determined that neglect and abuse occurred due to failing to protect a resident from inappropriate sexual contact and to provide a safe environment, resulting in a resident-to-resident interaction and a $1,500 fine.
Abuse—Failed to protect resident from inappropriate sexual contact
17 Mar 2022Abuse: Neglect
17 Mar 2022Abuse: Neglect
Identified violations involving neglect and abuse due to failure to monitor per care plan, leading to inappropriate sexual contact and harm. A $1500 fine was assessed.
Abuse—Failed to protect resident from inappropriate sexual contact
17 Mar 2022Abuse: Neglect
17 Mar 2022Abuse: Neglect
Investigated found neglect and abuse due to failing to implement the care plan, leading to inappropriate sexual contact and harm to personal dignity.
Abuse—Failed to protect resident from inappropriate sexual contact
17 Mar 2022Abuse: Neglect
17 Mar 2022Abuse: Neglect
Investigated a complaint and found that a staff member did not follow a resident's care plan, leading to inappropriate sexual contact and a violation of resident rights. This constitutes abuse and neglect.
Abuse—Failed to protect resident from inappropriate sexual contact
14 Jan 2022Abuse: Neglect
14 Jan 2022Abuse: Neglect
Determined neglect and abuse due to failure to provide appropriate services after infection was suspected, causing pain; a $1,500 fine was assessed.
Abuse—Failed to provide service
09 Dec 2021Inspection
09 Dec 2021Inspection
Found insufficient staffing to meet scheduled and unscheduled resident needs.
Licensing—Failed to provide appropriate staffing
09 Dec 2021Inspection
09 Dec 2021Inspection
Investigated and found a failure to report physical injury suspected as abuse.
Licensing—Failed to report potential or suspected abuse
19 Nov 2021Inspection
19 Nov 2021Inspection
Identified insufficient staffing to meet residents' scheduled and unscheduled needs.
Licensing—Failed to provide appropriate staffing
10 Jul 2021Abuse: Neglect
10 Jul 2021Abuse: Neglect
Found that inadequate care planning and improper transfer led to an injury fall, resulting in neglect and abuse.
Abuse—Failed to properly plan care
04 May 2021Inspection
04 May 2021Inspection
Investigated a complaint about financial exploitation. Found that a resident was exploited and protections against exploitation were not maintained.
Licensing—Failed to protect resident from financial exploitation
01 Apr 2021Inspection
01 Apr 2021Inspection
Investigated a report of potential abuse and determined the provider failed to report potential or suspected abuse.
Licensing—Failed to report potential or suspected abuse
18 Mar 2021Inspection
18 Mar 2021Inspection
Found that a staff member failed to follow the care plan for a two-person transfer, causing a resident to fall and require hospital evaluation, and the environment was not kept safe.
Licensing—Failed to provide safe environment
05 Mar 2021Inspection
05 Mar 2021Inspection
Identified a licensing violation for not providing sufficient staff to meet residents' needs.
Licensing—Failed to provide appropriate staffing
15 Feb 2021Abuse: Neglect
15 Feb 2021Abuse: Neglect
Found that the provider failed to provide appropriate services and assessment after an unwitnessed fall, resulting in pain and bruising and violating resident rights.
Abuse—Failed to provide service
31 Dec 2020Inspection
31 Dec 2020Inspection
Investigated an allegation of unsafe medication administration and found a deficiency in carrying out prescribed medication and treatment orders, resulting in a resident missing 5 doses.
Licensing—Failed to provide a safe medication administration system
25 Dec 2020Inspection
25 Dec 2020Inspection
Found insufficient qualified awake direct care staff to meet 24-hour needs.
Licensing—Failed to provide appropriate staffing
30 Oct 2020Inspection
30 Oct 2020Inspection
Found inadequate oversight of the medication and treatment administration system, with no harm or potential for minor harm. A licensing violation was identified.
Licensing—Failed to provide a safe medication administration system
30 Oct 2020Inspection
30 Oct 2020Inspection
Found medication orders were not carried out as prescribed, indicating a lapse in medication administration.
Licensing—Failed to administer medication as ordered
29 Sept 2020Inspection
29 Sept 2020Inspection
Investigated a medication administration allegation and found that medication orders were not carried out as prescribed and resident medications were not administered for several months.
Licensing—Failed to provide a safe medication administration system
13 Aug 2020Inspection
13 Aug 2020Inspection
Investigated a complaint and determined that a staff member used physical force and failed to protect a resident from abuse.
Licensing—Failed to protect resident from physical abuse
07 Aug 2020Inspection
07 Aug 2020Inspection
Investigated a financial exploitation incident and found a violation for failing to protect a resident's property from theft.
Licensing—Failed to protect resident from financial exploitation
01 Jul 2020Abuse: Neglect
01 Jul 2020Abuse: Neglect
Found neglect for failing to assist with toileting, causing discomfort and loss of dignity; a $188 fine was assessed.
Abuse—Failed to provide service
08 Apr 2019Abuse: Neglect
08 Apr 2019Abuse: Neglect
Investigated and found neglect of care that put the individual at risk by failing to provide basic care or services needed to maintain health and safety.
Abuse—Failed to follow care plan
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Touchmark in the West Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact Touchmark in the West Hills directly. There is no cost for this service. We are compensated by the community you select.
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