I moved my dad here and I'm very pleased - compassionate, attentive staff; spotless, comfortable facility; great food, music and activities; strong memory-care and hospice coordination; the community truly feels like family, so I recommend it.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
4.73·(44)
Overall rating
5
4
3
2
1
Care
4.8
Staff
4.6
Meals
4.7
Amenities
4.8
Value
3.0
Pros
Compassionate, attentive caregiving staff
Dementia-focused, person-centered care model
Engaging activities and music-therapy programming
Clean, bright, newly maintained facility
Homelike, family-style community atmosphere
Organized outings and transportation services
Coordinated hospice and end-of-life support
High-quality dining and meal service
Well-maintained common areas and courtyards
Semi-private rooms with solid dividing walls
Robust infection-control and safety-drill practices
Assistance with Medicaid and insurance navigation
Cons
Inconsistent cleanliness and sanitation
Variability in staff professionalism and hiring practices
Management responsiveness and prioritization concerns
Placement and intake wait-time variability
Restrictive visitation policies during infection-control events
Occasional communication gaps with families
Summary of reviews
Heartwood Place Memory Care is described predominantly as a well-appointed, dementia-focused memory-care community that many families find supportive and person-centered. Reviewers frequently emphasize a family-like atmosphere, consistent staff engagement, and programming designed for people with cognitive impairment. The facility's physical environment is commonly characterized as bright, new, and well-maintained, with pleasant common areas, courtyards, and semi-private rooms that include solid dividing walls. Safety practices such as infection-control protocols and regular fire drills are noted as deliberate and structured.
Care and staffing are among the strongest themes. Multiple accounts highlight compassionate, attentive caregivers who invest time with residents, maintain dignity, and coordinate effectively with hospice and other clinical partners when needed. Staff-led activities — including music therapy, themed events, singalongs, and outings — are cited as meaningful contributors to residents' quality of life and social engagement. Several families reported that staff listen to family preferences, adjust care approaches as dementia progresses, and actively involve families in care planning.
Dining and daily life receive positive remarks as well: reviewers describe high-quality meals, organized activity calendars, and transportation for off-site excursions. Administrative support for financial and insurance matters, including assistance with Medicaid approvals, is explicitly noted by some families as helpful during transitions. The admissions and sign-up process is described as smooth and responsive by many, which complements the overall impression of thoughtful intake for memory-care residents.
There are, however, recurring operational concerns to keep in mind. Although the facility is generally described as clean, isolated cleanliness and sanitation issues were raised alongside the prevailing positive descriptions, indicating some variability in housekeeping consistency. A small number of family accounts raised concerns about staff professionalism or specific hiring decisions, suggesting occasional variability in staff conduct or background-check outcomes. Relatedly, a minority of reviewers expressed dissatisfaction with management responsiveness and perceived prioritization, which can manifest as communication gaps or frustration during problem resolution.
Other practical considerations include variability in placement and intake wait times and restrictions on visitation during infection-control periods; families should expect policy-driven limits on access during certain events. Taken together, the overall pattern is of a facility that provides strong, compassionate memory-care programming and a supportive environment for most residents, with occasional operational inconsistencies. Prospective families would benefit from an in-person visit, direct conversations with nursing and administrative leadership about staffing and cleanliness protocols, and clarification of current visitation and admission timelines prior to placement.
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Location
Heartwood Place Memory Care is located at 2325 N Boones Ferry Rd, Woodburn, OR, 97071.
About Heartwood Place Memory Care
Heartwood Place Memory Care is a dedicated memory care residential care facility in Woodburn, Oregon, offering both short-term respite care and long-term stays for seniors with Alzheimer's, dementia, or memory challenges, and the community keeps things safe and welcoming with 24-hour supervision, an emergency call system, and secure spaces that help keep residents from wandering, which can be so important for those dealing with confusion. The building is single-story with forty-eight total beds, giving options for both private and semi-private rooms, and residents can enjoy furnished rooms with amenities like telephones, housekeeping, dry cleaning, cable TV, kitchenettes, and washers plus dryers; and the community provides all-day, restaurant-style dining right in the dining room, serving meals that can be tailored for special dietary needs, like allergy-sensitive or diabetes diets, so everyone gets something safe and comfortable to eat.
Residents get to join plenty of programs, like resident-run activities, arts and crafts in the arts room, movie nights in a common area, word searches and games, as well as community events to keep people engaged and social, and the activities and therapies target memory care with individualized care plans and support from compassionate, largely bilingual staff who are trained for dementia care, medication management, and personal help with things like bathing, dressing, and transfers. Medical services include on-site nurses, wound care, occupational therapy, podiatry, and medication help, while amenities around the community like gardens, walking paths, an exercise area, a fitness center, and salon/barbershop services let residents stay active, pampered, and comfortable. Housekeeping and laundry services are provided, and residents can also use transportation services for off-site appointments or outings, and there's guest parking and WiFi for visiting family. Safety is a main concern here, so the building has handicap-accessible features, sprinkler systems, and an environment designed to reduce confusion and support those with cognitive troubles.
Heartwood Place Memory Care encourages dignity and privacy for residents, and the staff aims to meet each person's needs while making choices and respect a part of daily life. Floor plans are available for families to see, with virtual tours and in-person tours offered for those thinking about a move. The memory care focus means residents with memory loss, dementia, or Alzheimer's get care that's specialized and a home-like, small-town environment where staff know and understand memory challenges, offering a level of patience and support that's needed day in and day out. Residents have access to insurance options including long-term care coverage, and services here include both all-inclusive living and tailored aid for memory needs. The mission at Heartwood Place Memory Care centers on delivering support that meets individual needs with choice, privacy, and respect, so the setting feels as much like home as possible for those living with memory impairment. All this takes place in a community that's built for care, safety, and comfort, with a website at www.heartwoodplacemc.com for more information.
People often ask...
Heartwood Place Memory Care offers competitive pricing, with rates starting at a cost of $6,195 per month.
Heartwood Place Memory Care offers assisted living and memory care.
There are 5 photos of Heartwood Place Memory Care on Mirador.
The full address for this community is 2325 N Boones Ferry Rd, Woodburn, OR 97071.
No, Heartwood Place Memory Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Found deficiencies in infection prevention and control, medication and treatment orders, ABST accuracy, and administration compliance.
Deficiency—Infection Prevention & Control
Deficiency—Systems: Treatment Orders
Deficiency—Acuity Based Staffing Tool - ABST Time
Deficiency—Administration Compliance
Deficiency—Compliance with Rules Health Care
25 Nov 2025Inspection
25 Nov 2025Inspection
Investigated and found a licensing violation for failing to develop, maintain, and implement an Acuity Based Staffing Tool.
Licensing—Failed to use an ABST
24 Apr 2025Complaint
24 Apr 2025Complaint
Investigated a staffing complaint and identified concerns with staffing requirements and training, including the acuity-based staffing tool and related updates.
Deficiency—Staffing Requirements and Training: Staffing
Deficiency—Acuity-Based Staffing Tool
Deficiency—Acuity Based Staffing Tool - Updates & Plan
20 Apr 2024Abuse: Neglect
20 Apr 2024Abuse: Neglect
Found deficiencies in fall-prevention planning and interventions that contributed to a resident fracture; a fine was assessed.
Abuse—Failed to properly plan care
07 Mar 2024Licensure
07 Mar 2024Licensure
Determined substantial compliance with state rules for meals and food sanitation.
Deficiency—Comment
16 Feb 2024Abuse: Neglect
16 Feb 2024Abuse: Neglect
Found neglect and abuse due to failure to properly plan care after repeated falls.
Abuse—Failed to properly plan care
30 May 2023Validation
30 May 2023Validation
Investigated compliance with residential care rules and identified multiple deficiencies in evaluations, service planning, infection control, staff training, and administration.
Deficiency—Comment
Deficiency—Resident Move-In and Eval: Res Evaluation
Deficiency—Service Plan: General
Deficiency—Service Plan: Service Planning Team
Deficiency—Change of Condition and Monitoring
Deficiency—Infection Prevention & Control
Deficiency—Training Within 30 Days: Direct Care Staff
Deficiency—Administration Compliance
Deficiency—Staff Training Requirements
Deficiency—Compliance With Rules Health Care
17 May 2023Complaint
17 May 2023Complaint
Identified failure to implement and update an acuity-based staffing tool to determine staffing levels and required care time.
Deficiency—Licensing Complaint Investigation
Deficiency—Acuity-Based Staffing Tool
17 May 2023Complaint
17 May 2023Complaint
Investigated a licensure complaint about treatment orders and medication administration.
Deficiency—Systems: Treatment Orders
Deficiency—Systems: Medication Administration
10 Feb 2023Inspection
10 Feb 2023Inspection
Found a licensing violation for failing to fully implement an Acuity Based Staffing Tool.
Licensing—Failed to use an ABST
09 Feb 2023Licensure
09 Feb 2023Licensure
Determined substantial compliance with meals and sanitation rules.
Deficiency—Comment
08 Feb 2023Abuse: Neglect
08 Feb 2023Abuse: Neglect
Found that improper care planning led to falls with injuries requiring hospital evaluation, constituting neglect and abuse. A $450 fine was assessed.
Abuse—Failed to properly plan care
08 Oct 2022Inspection
08 Oct 2022Inspection
Concluded that a licensing violation occurred due to failure to follow medication and treatment orders.
Licensing—Failed to provide a safe medication administration system
08 Oct 2022Inspection
08 Oct 2022Inspection
Found a licensing violation for a deficient medication administration system due to incomplete MAR records.
Licensing—Failed to provide a safe medication administration system
01 Sept 2022Abuse: Neglect
01 Sept 2022Abuse: Neglect
Investigated an abuse and neglect complaint and found care planning failures led to resident-to-resident altercations, causing pain and emotional distress to a resident.
Abuse—Failed to properly plan care
12 Jul 2022Abuse: Neglect
12 Jul 2022Abuse: Neglect
Identified a failure to provide a safe environment, resulting in bruising from a resident-to-resident incident and constituting abuse/neglect.
Abuse—Failed to provide safe environment
11 May 2022Abuse: Neglect
11 May 2022Abuse: Neglect
Found neglect and abuse due to failure to plan appropriate care for a resident's fall history, resulting in injury and discomfort.
Abuse—Failed to properly plan care
25 Jan 2022Abuse: Neglect
25 Jan 2022Abuse: Neglect
Investigated a complaint and found failures in care planning that led to bruising and skin tears for the Alleged Victim. Violations were cited.
Abuse—Failed to properly plan care
27 Apr 2021Abuse: Neglect
27 Apr 2021Abuse: Neglect
Found a failure to provide a safe environment that resulted in abuse and neglect. An incident involved a resident being pushed during a dispute, with prior aggression by another resident and the resident reporting back pain.
Abuse—Failed to provide safe environment
15 Mar 2020Abuse: Neglect
15 Mar 2020Abuse: Neglect
Found a failure to protect a resident from aggressive behavior, resulting in bruising and violating resident rights.
Abuse—Failed to provide safe environment
05 Feb 2019Abuse: Neglect
05 Feb 2019Abuse: Neglect
Found neglect due to failure to provide supervision for safety, resulting in harm; a $188 fine assessed.
Abuse—Failed to properly plan care
30 Jul 2018Abuse: Neglect
30 Jul 2018Abuse: Neglect
Found neglect of basic care related to falls that created a significant risk of harm, with a $500 fine assessed.
Abuse—Failed to adequately care plan related to falls
30 Jul 2018Inspection
30 Jul 2018Inspection
Found a deficiency for failing to report suspected abuse, and assessed a $750 fine.
Licensing—Failed to report potential or suspected abuse
24 Feb 2018Inspection
24 Feb 2018Inspection
Investigated the allegation of failing to provide a safe environment; substantiated that inadequate assessment and intervention led to a physical altercation.
Licensing—Failed to provide safe environment
05 Dec 2017Inspection
05 Dec 2017Inspection
Investigated the allegation that staff failed to intervene when a resident's condition changed and found that one resident was not protected from another, resulting in one resident hitting another.
Licensing—Failed to intervene when resident's condition changed
26 Nov 2017Inspection
26 Nov 2017Inspection
Concluded unsafe environment allegation; found a failure to protect one individual from an attack by another.
Licensing—Failed to provide safe environment
02 Oct 2017Inspection
02 Oct 2017Inspection
Investigated a failure to provide oversight and monitoring of change of condition and determined there was a deficiency.
Licensing—Failed to provide oversight and monitoring of change of condition
02 Oct 2017Inspection
02 Oct 2017Inspection
Investigated the allegation and found a violation of move-out, transfer or discharge requirements.
Licensing—Failed to comply with move-out, transfer or discharge requirements
01 Aug 2017Abuse: Neglect
01 Aug 2017Abuse: Neglect
Investigated the allegation of neglect and found a failure to provide a safe environment that caused distress to a resident due to rough treatment and involuntary restraint.
Abuse—Failed to provide safe environment
26 Jul 2017Inspection
26 Jul 2017Inspection
Found that care was not provided, resulting in a resident sitting in wet depends for an extended period.
Licensing—Failed to provide service
04 Jul 2017Abuse: Neglect
04 Jul 2017Abuse: Neglect
Investigated a neglect allegation and found staff failed to follow protocol and did not inform appropriate management about an unwitnessed fall, causing discomfort.
Abuse—Failed to provide service
04 May 2017Inspection
04 May 2017Inspection
Found a failure to provide a safe environment that led to a resident being hit.
Licensing—Failed to provide safe environment
01 May 2017Inspection
01 May 2017Inspection
Investigated an allegation of failing to follow the care plan and found that this led to multiple RVs being hit.
Licensing—Failed to follow care plan
25 Apr 2017Abuse: Neglect
25 Apr 2017Abuse: Neglect
Found a neglect incident resulting in a resident-to-resident altercation due to failure to follow the care plan, posing minor harm or potential for moderate harm.
Abuse—Failed to provide safe environment
01 Apr 2017Inspection
01 Apr 2017Inspection
Found a licensing violation for failing to administer ordered medication, resulting in a resident missing two doses due to an inadequate medication system.
Licensing—Failed to administer ordered medication
17 Mar 2017Inspection
17 Mar 2017Inspection
Found a licensing violation for failing to intervene when a resident's condition changed, which led to an injury.
Licensing—Failed to intervene when resident's condition changed
12 Mar 2017Inspection
12 Mar 2017Inspection
Found a safety violation due to failure to follow the care plan, resulting in harm to a resident.
Licensing—Failed to provide safe environment
20 Feb 2017Abuse: Neglect
20 Feb 2017Abuse: Neglect
Concluded that a failure to provide a safe environment led to a physical assault.
Abuse—Failed to provide safe environment
10 Feb 2017Abuse: Neglect
10 Feb 2017Abuse: Neglect
Found failure to follow the care plan that resulted in one resident assaulting another.
Abuse—Failed to follow care plan
23 Nov 2016Inspection
23 Nov 2016Inspection
Investigated an allegation of an unsafe medication administration system and found a failure to maintain an adequate medication system, resulting in missed doses.
Licensing—Failed to provide a safe medication administration system
26 Sept 2016Abuse: Neglect
26 Sept 2016Abuse: Neglect
Investigated an allegation and found an inadequate medication administration system.
Abuse—Failed to provide a safe medication administration system
11 Jul 2016Inspection
11 Jul 2016Inspection
Investigated an allegation of failing to intervene when a resident's condition changed. The finding was substantiated that this resulted in a resident getting hit.
Licensing—Failed to intervene when resident's condition changed
11 Jul 2016Inspection
11 Jul 2016Inspection
Investigated and found that the care plan was not followed, resulting in a resident being hit.
Licensing—Failed to follow care plan
30 Jun 2016Inspection
30 Jun 2016Inspection
Found that the care plan was not followed, resulting in a resident being hit.
Licensing—Failed to follow care plan
02 Mar 2016Abuse: Neglect
02 Mar 2016Abuse: Neglect
Found failure to provide a safe environment, resulting in a resident's repeated shin injuries.
Abuse—Failed to provide safe environment
12 Aug 2015Inspection
12 Aug 2015Inspection
Identified an inadequate medication system that resulted in missing medications.
Licensing—Failed to provide a safe medication administration system
07 May 2015Abuse: Neglect
07 May 2015Abuse: Neglect
Found inadequate care planning related to falls that resulted in a resident fall; a $2,500 fine was assessed.
Abuse—Failed to adequately care plan related to falls
28 Feb 2015Abuse: Neglect
28 Feb 2015Abuse: Neglect
Found neglect contributed to an unsafe environment resulting in a rib fracture, and a $250 fine was assessed.
Abuse—Failed to assure adequate supply or equipment
15 Nov 2014Inspection
15 Nov 2014Inspection
Determined that staff failed to prevent a resident from eloping, placing the resident at risk.
Licensing—Failed to provide safe environment
27 Jul 2014Abuse: Neglect
27 Jul 2014Abuse: Neglect
Found inadequate fall-related care planning and an unsafe environment that led to an injury fall.
Abuse—Failed to adequately care plan related to falls
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Heartwood Place Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Heartwood Place Memory Care directly. There is no cost for this service. We are compensated by the community you select.
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