My great-aunt is thriving here - the staff are exceptionally caring, patient and professional (special shoutout to nurse Diane and the therapy team), and her rehab progress has been rapid. The facility and apartments are spotless and well-maintained, meals are top-quality with great variety, and there are abundant activities, a pool/gym and lovely grounds that keep residents social and active. Communication, attentive administration and genuine, resident-focused care give our family real peace of mind - I highly recommend this community.
Loved one of resident
Sep 2026
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.65·(69)
Overall rating
5
4
3
2
1
Care
3.1
Staff
3.6
Meals
4.0
Amenities
4.8
Value
2.0
Pros
Well-maintained, modern apartments and renovated units
Attractive, arboretum-like campus and pleasant outdoor spaces
Extensive amenities including indoor pool, gym, and bistro
Robust activities program and strong social opportunities
Friendly, compassionate frontline staff and caregivers
Multiple levels of care from independent living to hospice
On-site rehabilitation facilities and therapy resources
Clean, polished common areas and organized living spaces
Engaged dining services with varied menus and notable desserts
Spacious apartment layouts with ample storage
Active resident community and strong peer relationships
Accessible administrative leadership and engaged directors
Cons
Inconsistent staffing levels and high workforce turnover
Delayed response to call bells and assistance requests
Irregular personal-care scheduling, including bathing and incontinence-care delays
Gaps in medication and chronic-condition management (e.g., glucose oversight)
Variable physician availability and uneven clinical oversight
Inconsistent rehabilitation delivery and discharge-planning coordination
Weak family communication and case-management coordination
Variable housekeeping and sanitation standards across units
Pricing opacity and high overall cost of residency
Accessibility and long internal travel distances for mobility-limited residents
Sales-oriented admissions approach with unclear pricing information
Overreliance on online-only systems for resident-facing processes
Summary of reviews
EverTrue Luther Crest is described by many families as a well-appointed, campus-style retirement community with strong amenities and an active social life. The physical plant receives frequent praise: renovated apartments, large rooms with storage, attractive dining areas, a pool and fitness center, and pleasant wooded grounds. Residents and families commonly highlight the availability of multiple care levels on one campus (independent living, assisted options, rehabilitation, and hospice), and the community’s programming — musical performances, crafts, exercise classes, outings, and robust resident networks — is a consistent strength.
Frontline staff are often characterized as friendly, compassionate, and helpful. Numerous accounts describe dedicated aides, nurses, dining staff, and housekeeping teams who create a welcoming environment and strong peer relationships among residents. Several reviewers also noted positive changes under engaged administrative leadership and cited instances where thoughtful management improved operations and resident well-being.
At the same time, reviewers describe significant and recurring operational weaknesses that prospective families should weigh carefully. Staffing levels and turnover appear to be a persistent problem, producing delays in response to call bells and assistance requests and irregular personal-care schedules. These delays are linked to concerns about incontinence-care practices and bathing schedules, and some families reported gaps in routine clinical tasks such as glucose monitoring and timely medication oversight. Physician availability and clinical oversight are described as uneven; in some accounts therapy and rehab were effective and timely, while in others rehabilitation services were limited or did not meet expectations. A small number of accounts raised concerns following a resident's death that centered on communication and clinical coordination.
Communication and case management emerge as another pattern of concern. Families cite inconsistent updates, difficulty scheduling appointments, unclear discharge planning, and sales or admissions interactions that emphasize pricing without transparent cost information. Housekeeping and sanitation are praised in many accounts but criticized in others, indicating variability in standards across units or shifts. Accessibility is also an operational consideration: the facility’s large footprint and multiple levels can create long internal walks and mobility challenges for some residents. Finally, affordability and pricing transparency were raised repeatedly — the community is viewed as upscale and expensive, and the admissions process was described by some as sales-oriented.
In summary, Luther Crest presents as a high-amenity, well-maintained community with a strong activity program and many committed staff members. However, patterns of inconsistent staffing, variable clinical oversight, uneven rehabilitation delivery, and lapses in communication and housekeeping mean experiences can differ substantially between residents. Prospective residents and families would be well served to tour the campus, ask specific questions about staffing ratios, call-response times, medication and chronic-disease protocols (including glucose/insulin management), rehabilitation schedules, housekeeping standards, and pricing transparency, and to request recent examples of clinical-incident handling and leadership initiatives aimed at addressing staffing and communication gaps.
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Medicare Ratings
5·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
EverTrue Luther Crest is located at 800 Hausman Rd, Allentown, PA, 18104.
About EverTrue Luther Crest
EverTrue Luther Crest is a senior living community that's been around for over 165 years, and they're a nonprofit with a faith-centered approach, which means they put a lot of care into helping older adults live well and stay active as long as possible, and what's interesting is that everything's on one campus, so someone can move there for independent living when they don't need help, then get support for personal care, assisted living, memory support, or even skilled nursing and rehab if things change, which makes it easier to stay in one place over the years. There's also a Care Center offering long-term care and short stay rehabilitation, as well as therapy equipment and general counseling that helps folks maintain their health, and the home care services range from non-medical help to Medicare-certified home health and hospice care, so various needs are covered without having to move away. Memory support and dementia care services are in a secured environment, with specialized staff and programs for people who need that, and assistance with things like transferring, bathing, dressing, medication, and 24-hour supervision are available when needed, plus respite programs and daily living help for people who require some short-term care. The campus itself includes private bathrooms, kitchenettes, air conditioning, cable TV, high-speed internet, phones, and furnished rooms, and the community amenities list is pretty long, with outdoor spaces, walking paths, a movie theater, gardens, a library, music and arts rooms, fitness and spa areas, activity rooms, game rooms, and there's always something going on, including resident-run activities, movie nights, and community-sponsored events. Transportation and parking are available for shopping or appointments, and help with moving in, housekeeping, laundry, and dry cleaning is provided, along with family support and scheduled daily activities. The dining options include restaurant-style service, menus for people with allergies or diabetes, and all-day eating with chef-prepared meals, so everyone can find something they like, and people on Medicaid or Medicare are accepted, which helps with affordability. Security and safety get attention too, with emergency alert systems, and the whole campus supports active adult living while offering as much independence as possible, but making extra help available when it's needed, and there's a commitment to aging in place so people don't have to leave friends and familiar faces behind. EverTrue Luther Crest is associated with Luther Crest and has a strong reputation for serving seniors with respect and attention to different stages of aging, offering both flexibility and comfort in one large community.
People often ask...
EverTrue Luther Crest offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.
There are 15 photos of EverTrue Luther Crest on Mirador.
Yes, EverTrue Luther Crest allows residents to age in place and adjust their level of care as needed.
The full address for this community is 800 Hausman Rd, Allentown, PA 18104.
No, EverTrue Luther Crest does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.
Found no deficiencies. Compliance with licensing requirements was maintained.
16 Jul 2025Inspection
16 Jul 2025Inspection
Investigated and found no deficiencies.
05 Nov 2024Inspection
05 Nov 2024Inspection
Investigated a licensing inspection and found no deficiencies.
27 Jun 2024Inspection
27 Jun 2024Inspection
Identified deficiencies in emergency numbers posting, non-skid surfaces, bedside lighting, PRN medication availability, and documentation of bedside mobility devices in resident plans.
2600. 91. Emergency Telephone Numbers - Telephone numbers for the nearest hospital, police department, fire department, ambulance, poison control, local emergency management and personal care home complaint hotline shall be posted on or by each telephone with an outside line.Emergency Telephone Numbers
2600. 94.b. Interior stairs, exterior steps and ramps must have nonskid surfaces.Non-Skid Surface
2600. 101.j. Each resident shall have the following in the bedroom: 7. An operable lamp or other source of lighting that can be turned on at bedside.Lighting/Operable Lamp
2600. 187.d. The home shall follow the directions of the prescriber.Follow Prescriber's Orders
2600. 227.d. Each home shall document in the resident’s support plan the medical, dental, vision, hearing, mental health or other behavioral care services that will be made available to the resident, or referrals for the resident to outside services if the resident’s physician, physician’s assistant or certified registered nurse practitioner, determine the necessity of these services. This requirement does not require a home to pay for the cost of these medical and behavioral care services.Support Plan Medical/Dental
03 Aug 2023Inspection
03 Aug 2023Inspection
Determined that corrective actions were fully implemented and ongoing compliance must be maintained.
2600.3.cPost Current License
2600.85.dTrash Receptacles
2600.141.aMedical Evaluation Information
2600.184.bLabeling OTC/CAM
26 Apr 2023Inspection
26 Apr 2023Inspection
Found deficiencies in medication management, including MAR documentation errors, failure to notify prescribers of refusals and medication errors, and not following prescribed orders.
2600.187.aA medication record shall be kept to include the following for each resident for whom medications are administered
2600.187.cRefusal of Medication
2600.187.dFollow Prescriber's Orders
2600.188.bMedication Error Reporting
12 Jan 2023Inspection
12 Jan 2023Inspection
Identified deficiencies related to bed enablers: one remained uncovered and another lacked proper documentation in the resident's assessment.
2600.81.bWheelchairs, walkers, prosthetic devices and other apparatus used by residents must be clean, in good repair and free of hazards.
2600.227.dEach home shall document in the resident’s support plan the medical, dental, vision, hearing, mental health or other behavioral care services that will be made available to the resident, or referrals for the resident to outside services if the resident’s physician, physician’s assistant or certified registered nurse practitioner, determine the necessity of these services. This requirement does not require a home to pay for the cost of these medical and behavioral care services.
09 Aug 2022Inspection
09 Aug 2022Inspection
Determined that the submitted plan of correction was fully implemented. Continued compliance must be maintained.
20 Apr 2022Inspection
20 Apr 2022Inspection
Found no deficiencies. No regulatory citations identified.
15 Mar 2022Inspection
15 Mar 2022Inspection
Determined that medication administration observations were fully implemented and ongoing compliance maintained.
2600.182.cMedication administration
12 Nov 2021Inspection
12 Nov 2021Inspection
Found no deficiencies.
23 Aug 2021Inspection
23 Aug 2021Inspection
Issued a regular license to operate a Personal Care Home and noted a change in name.
17 Jun 2021Inspection
17 Jun 2021Inspection
Determined that compliance with licensing requirements was achieved for the identified deficiencies. Continued compliance must be maintained.
Type A2600.141.a.Medical Evaluation Information
Type A2600.185.a.Implement Storage Procedures
2600.224.c.Preadmission Screening
2600.227.g.Support Plan Signatures
31 Mar 2021Inspection
31 Mar 2021Inspection
Verified no deficiencies identified during inspections conducted on 03/31/2021, 04/02/2021, 04/12/2021, and 04/15/2021.
20 Jul 2020Inspection
20 Jul 2020Inspection
Issued a regular license for a Personal Care Home with capacity for 71 residents and a 13-person secure dementia care unit.
26 Feb 2020Inspection
26 Feb 2020Inspection
Determined that compliance with licensing requirements was achieved and continued compliance must be maintained.
17 Jul 2019Inspection
17 Jul 2019Inspection
Cited deficiencies under state regulations for personal care services. Noted violations to be corrected.
24 Jun 2019Inspection
24 Jun 2019Inspection
Identified deficiencies under regulatory standards after a June 24, 2019 visit.
02 May 2019Inspection
02 May 2019Inspection
Identified violations under 55 Pa. Code Ch. 2600 that must be corrected by specified dates. Continued compliance with the regulations must be maintained.
16 Apr 2019Inspection
16 Apr 2019Inspection
Granted a renewal license to operate the Personal Care Home; the license was approved.
15 May 2018Inspection
15 May 2018Inspection
Granted a regular license following renewal; the license is valid from 2018-07-30 to 2019-07-30.
17 Apr 2018Inspection
17 Apr 2018Inspection
Investigated violations found improper posting of required flu information, missing training documentation, missing annual staff training, and improper storage of medications.
2600.18Regulation 2600.18 – Compliance with applicable laws and regulations
2600.65(d)Regulation 2600.65(d) – Initial direct care training and competency
2600.65(g)Regulation 2600.65(g) – Annual staff and volunteer training
2600.183(e)Regulation 2600.183(e) – Storage of medications
2600.65(g)Regulation 2600.65(g) – Annual training (OAPSA)
27 Jun 2017Inspection
27 Jun 2017Inspection
Observed violations of medication security and resident confidentiality; medications were left unlocked and an office area was unsecured.
55 Pa.Code §2600.17Resident records shall be confidential
55 Pa.Code §2600.183(b)Prescription medications, OTC medications, CAM and syringes shall be kept in an area or container that is locked
21 Apr 2017Inspection
21 Apr 2017Inspection
Issued a regular license to operate the facility following renewal application.
20 Apr 2017Inspection
20 Apr 2017Inspection
Found a violation for not posting the current license and the licensing inspection summary in a public area, and for not posting the summary from a prior complaint inspection.
Type A2600.3(c)Posting of license and licensing inspection summary
27 Oct 2016Inspection
27 Oct 2016Inspection
Identified a violation of medical evaluation requirements for residents admitted to secured dementia care due to missing pre-admission medical evaluations.
Type A55 Pa.Code §2600.231(c)Medical evaluation prior to admission; dementia diagnosis required
18 May 2016Inspection
18 May 2016Inspection
Issued a certificate of compliance authorizing operation. No violations cited.
28 Apr 2016Inspection
28 Apr 2016Inspection
Found violations related to staff training, resident medical evaluations, and unsafe exit signage.
55 Pa.Code §2600.65(e)Direct care staff shall have at least 12 hours of annual training relating to their job duties
Type A55 Pa.Code §2600.65(g)Direct care staff shall be trained annually in the following areas
Type A55 Pa.Code §2600.141(a)(2)The medical evaluation must include the following (1-10)
Type A55 Pa.Code §2600.121(a)Stairways, hallways, doorways and egress routes from rooms and from the building must be unlocked and unobstructed
Type A55 Pa.Code §2600.65(a)(2)Training topics for the annual training for direct care staff shall include the following
05 May 2015Inspection
05 May 2015Inspection
Renewal approved and a regular license issued for a personal care home after receiving the renewal application.
22 Apr 2015Inspection
22 Apr 2015Inspection
Identified deficiencies in staff training, medication recordkeeping, and monitoring of resident glucose checks.
Type A55 Pa. Code § 2600.65(g)Staff training requirements
Type A55 Pa. Code § 2600.187(a)Medication recordkeeping
Type A55 Pa. Code § 2600.187(a)Medication administration records—training/observations
Type A55 Pa. Code § 2600.187(a)Medication administration records—glucose monitoring
21 Jan 2015Inspection
21 Jan 2015Inspection
Identified multiple deficiencies related to medication management, documentation, assessments, and use of restraints; violations were cited across several regulatory standards.
Type A2600.187(a)Medication record contents
Type A2600.188(b)Medication error reporting
Type A2600.187(d)Follow prescriber directions
Type A2600.225(a)Initial assessment timing
Type A2600.202Prohibited procedures
Type A2600.234(a)Support plan timing
29 Apr 2014Inspection
29 Apr 2014Inspection
Identified multiple deficiencies in regulatory compliance, including unsigned resident contracts, gaps in staff training, an unclear smoking designation, and missing lines of travel on emergency evacuation diagrams.
55 Pa.Code §2600.75(b)Contract signed by administrator or designee, resident, and payer
Issued a revised licensed capacity following space adjustments; expiration remained unchanged.
07 May 2013Inspection
07 May 2013Inspection
Observed deficiencies in medication management and annual resident assessments, including expired medications found in a first-aid area and failure to conduct annual assessments for a resident.
55 Pa.Code §2600.183(d)2600.183(d) - Only current prescription, OTC, sample and CAM for individuals living in the home may be kept in the home
55 Pa.Code §2600.225(c)2600.225(c) - The resident shall have additional assessments as follows
29 Apr 2013Inspection
29 Apr 2013Inspection
Issued a certificate of compliance and renewed the license for a Personal Care Home, with a maximum capacity of 58 and valid from July 30, 2013 to July 30, 2014.
23 May 2012Inspection
23 May 2012Inspection
Identified a discrepancy between evacuation needs and local fire department notification due to multiple mobility-impaired residents; the notification did not accurately reflect residents' needs.
55 Pa.Code §2600Regulation 55 Pa.Code §2600
28 Jun 2011Inspection
28 Jun 2011Inspection
Investigated found deficiencies in medication labeling and in documentation of charges for long-distance calls; one medication lacked required labeling and resident fee schedules were not properly documented.
55 Pa.Code 2600Medication labeling
55 Pa.Code 2600Method of payment of charges
30 Jul 2010Inspection
30 Jul 2010Inspection
Investigated deficiencies in medication documentation, including medications not initiated on the MAR for a resident.
55 Pa.Code § 2600Medication records and MAR initiation
16 Jun 2010Inspection
16 Jun 2010Inspection
Granted a certificate of compliance for operation with a maximum capacity of 38 residents for one year.
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