I've been very pleased with the friendly, attentive staff - they helped with meals and wound care - and the newly refurbished, clean, cheery rooms and common areas. The food is good, there are regular activities and outings, on-site salon and transportation, and solid continuing-care options near Allentown; overall a well-run community I would recommend.
Current/former resident
Jul 2026
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Reviews
4.00·(8)
Overall rating
5
4
3
2
1
Care
3.7
Staff
3.8
Meals
3.8
Amenities
3.6
Value
1.0
Pros
Compassionate, friendly caregiving staff
Clean, well-maintained interiors and common areas
Newly refurbished rooms and updated living spaces
Well-appointed private apartments
On-site barber and beauty salon
Regular social activities and organized outings
Transportation services for shopping and appointments
Continuing-care continuum (assisted living plus nursing/memory care)
Active memory-care and nursing programs with demonstrated clinical support
Staff-assisted dining and meal support for special diets
Pleasant, satisfactory lunch offerings
Cheery, community-oriented atmosphere
Convenient proximity to Allentown
Cons
Inconsistent clinical oversight and care-plan follow-through
Delays in staff responsiveness and family communication
Variable staffing levels affecting availability
Inconsistent housekeeping and sanitation practices
Gaps in skin-integrity and hydration monitoring protocols
Limited meal-service frequency and dining flexibility
Financial-administration and benefits-coordination deficiencies
Inadequate belongings tracking and property controls
Limited visitor parking availability
Smaller apartment layouts with limited living space
Higher cost relative to local alternatives
Lack of managerial accountability and follow-through
Summary of reviews
Miller Personal Care at 19th and Chew presents a mixed profile. Families and visitors commonly describe a clean, recently refurbished facility with pleasant common areas, private apartments, and an active social calendar. The campus offers an on-site continuum of care that includes assisted living and nursing/memory-care options, as well as convenient transportation services and amenities such as a barber/beauty salon. Many accounts emphasize friendly, informative staff and examples of effective clinical support in the memory-care and nursing units.
Care quality and staffing show a split pattern. Several families praised individual caregivers for compassion and hands-on assistance (including help with meals and positive outcomes on certain clinical issues). However, there are recurring operational concerns about inconsistent clinical oversight, delays in responsiveness, and variable staffing levels that can affect timeliness of care and communication with families. Some reports describe significant clinical escalations, including hospital readmissions and concerns following a resident's death; these instances point to a need for clearer escalation protocols, stronger care-plan follow-through, and more reliable family notification.
Dining and activities are strengths in many accounts. The facility hosts a range of social programs (picnics, bus trips, movies, bible study) and residents often find the atmosphere cheery and communal. Lunch and other meal components are frequently described as satisfactory, and staff support for special diets (pureed food assistance) is noted. At the same time, there are mentions of limited meal-service frequency and reduced dining flexibility, so prospective residents should verify current meal schedules and accommodation for individual dietary needs.
Facility amenities and operations are again mixed. Physical spaces are generally well kept, with newly refurbished rooms and attractive common areas, though apartment sizes are described as smaller than some alternatives. Practical issues raised include limited visitor parking, instances of lost personal belongings, and administrative problems related to Social Security paperwork, Medicare/billing questions, and financial coordination. Cost is another consideration: several families perceive pricing as higher than nearby options, and some experienced frustration with financial-staff responsiveness and accuracy.
For prospective residents and families: Miller Personal Care offers strong community programming, attractive facilities, and an on-site care continuum that can be advantageous for memory-care needs. At the same time, consider asking specific questions about current staffing levels and shift coverage, clinical escalation procedures, housekeeping schedules, meal frequency and special-diet accommodations, property-inventory practices, billing/benefits support, and parking availability. A guided tour that includes the nursing/memory unit, a review of care-plan processes, and conversations with administrative and clinical leads can help clarify whether the facility’s operational practices align with your expectations.
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Location
Miller Personal Care at 19th and Chew is located at 1925 W Turner St, Allentown, PA, 18104.
About Miller Personal Care at 19th and Chew
Miller Personal Care at 19th and Chew sits on the Phoebe Allentown campus in Allentown, Pennsylvania, and helps older adults with a wide range of care needs, including assisted living, memory care, and skilled nursing. Staff are awake and available 24 hours every day, and a licensed nurse is on-site to help with things like bathing, dressing, taking medications, and moving from bed to a wheelchair, which is important for many residents. Miller Personal Care also helps people with diabetes by monitoring insulin and medication. Meals come from a chef and special diets are available, and guests can come during meal times, which is nice for families. There's a spacious indoor area with comfortable seats for relaxing, and outdoor patios and gardens that are well-kept, plus walking paths and garden spaces for fresh air, and a dining room that looks over the city. Residents can join activities like music groups, arts and crafts, and weekly events in the common rooms or outside on trips, and there are game nights too. The building offers studio apartments and semi-private rooms, each with a private bathroom, and six companion suites for those who want to live together, and room layouts sometimes include kitchenettes. There are 49 furnished rooms and the community can care for up to 60 people, with private and shared options, and a few pets are allowed. Both in-house and home care services are available and the Comforting Home Care by Phoebe program helps people who want to live more independently, plus there's an in-house hair salon, housekeeping, laundry, parking for both residents and guests, and transportation to scheduled events or medical appointments. So people with short-term care needs can use the respite care program, giving families a break or temporary help. There are on-site physicians, dedicated gyms for rehab, access to behavioral health services, a health library with information and symptom checkers, and a telehealth program for virtual doctor visits with Lehigh Valley Health Network. The place is licensed by the state and the nursing home section has a 4-star rating from the Centers for Medicare & Medicaid Services. Miller Personal Care uses an all-inclusive price structure, though prices aren't published, and you can pay by check. Community details, availability, and planning support come with help from SeniorAdvisor.com. Some reviews on that site are first-hand, and the community rates 7.5 out of 10, sitting as the 16th highest-rated in Allentown. The facility supports both English speakers and people who need extra help with memory care, and the activities, meal plans, help with medication, secure building, and focus on personalized care make it a careful but down-to-earth place for older adults wanting support, whether for daily living, memory help, or a safe, social place to be.
People often ask...
Miller Personal Care at 19th and Chew offers independent living, assisted living, continuing care retirement community, and skilled nursing.
There are 10 photos of Miller Personal Care at 19th and Chew on Mirador.
Yes, Miller Personal Care at 19th and Chew allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1925 W Turner St, Allentown, PA 18104.
No, Miller Personal Care at 19th and Chew does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.
Investigated a complaint; found no deficiencies. The record shows no violations were identified.
20 Mar 2026Inspection
20 Mar 2026Inspection
Identified missing elements in annual medical evaluations, including vital measurements and cognitive assessment.
141.b.1Annual medical evaluation
19 Nov 2025Inspection
19 Nov 2025Inspection
Determined that compliance was achieved after a review and will be maintained.
2600.225.cAdditional Assessment
23 Sept 2025Inspection
23 Sept 2025Inspection
Found deficiencies in medical evaluations, preadmission screenings, resident records, medication storage, and menus.
55 Pa.Code 2600.103eLeft Overs
55 Pa.Code 2600.141aMedical Evaluation Information
55 Pa.Code 2600.162cMenus Posted
55 Pa.Code 2600.185aImplement Storage Procedures
55 Pa.Code 2600.224aPreadmission Screen Form
55 Pa.Code 2600.225aAssessment 15 Days
55 Pa.Code 2600.225cAdditional Assessment
55 Pa.Code 2600.252Record Content
14 May 2025Inspection
14 May 2025Inspection
Revoked the existing license and issued a first provisional license due to violations involving advance notice for changes to resident contracts, safety after falls, and timely medical care.
55 Pa.Code § 2600.25.c(10)Advance notice for changes to resident contracts
Type B55 Pa.Code § 2600.42.bAbuse/neglect of residents
Type A55 Pa.Code § 2600.142.aSecure medical care
17 Apr 2025Inspection
17 Apr 2025Inspection
Investigated a series of deficiencies including failure to report incidents and abuse within 24 hours, failure to follow prescribed medication administration, failure to report a medication error, and incomplete preadmission screening.
2600.16cWritten Incident Report
2600.187.dFollow Prescriber's Orders
2600.188.bMedication Error Reporting
2600.224.aPreadmission Screen Form
08 Oct 2024Inspection
08 Oct 2024Inspection
Identified multiple deficiencies in access to records, confidentiality of resident information, handling of poisonous materials, waste and food storage, medication storage, and completion of initial resident assessments.
2600.5.a.DHS Access
2600.17Record Confidentiality
2600.82.aPoisonous Materials
2600.85.dTrash Receptacles
2600.103.eLeft Overs
2600.103.gStoring Food
2600.181.dStoring Medication
2600.183.eStoring Medications
2600.225.aAssessment 15 Days
01 Nov 2023Inspection
01 Nov 2023Inspection
Identified no regulatory citations during the 11/01/2023 visit.
26 Jul 2023Inspection
26 Jul 2023Inspection
Identified abuse toward residents and insufficient staffing for emergency evacuations.
2600.42.bAbuse
2600.60.aStaff/Support Plan
20 Apr 2023Inspection
20 Apr 2023Inspection
Determined that corrective actions were fully implemented and continued compliance must be maintained.
2600.23aActivities of Daily Living Assistance
2600.185.bMedication Procedures
14 Feb 2023Inspection
14 Feb 2023Inspection
Identified deficiencies in overnight staffing, bed rail safety, food storage, evacuation timing, and preadmission screening documentation.
2600.60.a.Staffing shall be provided to meet the needs of the residents as specified in the resident’s assessment and support plan.
2600.81.b.Wheelchairs, walkers, prosthetic devices and other apparatus used by residents must be clean, in good repair and free of hazards.
2600.103.g.Food shall be stored in closed or sealed containers.
2600.132.d.Residents shall be able to evacuate the entire building to a public thoroughfare, or to a fire safe area designated in writing within the past year by a fire safety expert within the period of time specified in writing within the past year by a fire safety expert.
2600.224.a.A determination shall be made within 30 days prior to admission and documented on the Department’s preadmission screening form that the needs of the resident can be met by the services provided by the home.
06 Dec 2022Inspection
06 Dec 2022Inspection
Found deficiencies in medical evaluations, initial and additional assessments, and medication-related care planning.
2600.141.a.Medical evaluation and health information incomplete
2600.225.a.Initial assessment not completed within required timeframe
2600.225.c.RASP not updated timely and timing exceeds one year
2600.227.a.Support plan and medication administration discrepancy
18 Oct 2022Inspection
18 Oct 2022Inspection
Investigated and identified deficiencies related to incident reporting, call bell response times, medical evaluations, and medication administration timing.
2600.16.cWritten Incident Report
2600.23.aActivities of Daily Living Assistance
2600.141.aMedical Evaluation Information
2600.187.dFollow Prescriber's Orders
07 Sept 2022Inspection
07 Sept 2022Inspection
Cited deficiencies related to ADL assistance, fire drill evacuation, medication administration, and updating resident plans.
2600.23.aActivities of Daily Living Assistance
2600.132hDesignated Meeting Place
2600.187.dFollow Prescriber’s Orders
2600.227.dSupport Plan Medical/Dental
21 Jul 2022Inspection
21 Jul 2022Inspection
Identified deficiencies in call-bell responsiveness, staffing adequacy, safety equipment, evacuation area designation, medication security, and resident plan signatures.
2600.23.aADL Assistance
2600.60.aStaffing
2600.81.bResident Personal Equipment
2600.132.dEvacuation
2600.183.bMeds and Syringes Locked
2600.227.gSupport Plan Signatures
31 Jan 2022Inspection
31 Jan 2022Inspection
Found insufficient staffing and inadequate first aid/CPR coverage on late-night shifts during specified dates.
2600.57.b.Direct care staffing – minimum hours per mobile resident
2600.60.a.Staffing shall be provided to meet needs per resident assessment and support plan
2600.63.a.First Aid/CPR Training
30 Nov 2021Inspection
30 Nov 2021Inspection
Investigated deficiencies in incident reporting, contract signatures, staffing plans, and plan signatures; corrections were accepted and implemented.
2600.16.c.Written Incident Report
2600.25.b.Contract Signatures
2600.60.a.Staff/Support Plan
2600.227.g.Support Plan Signatures
29 Sept 2021Inspection
29 Sept 2021Inspection
Issued a regular license following renewal; onsite inspection planned within the next twelve months.
19 Jul 2021Inspection
19 Jul 2021Inspection
Found no deficiencies. No regulatory citations were identified.
22 Apr 2021Inspection
22 Apr 2021Inspection
Found no regulatory citations.
16 Mar 2021Inspection
16 Mar 2021Inspection
Found no deficiencies. No regulatory citations were identified.
30 Oct 2020Inspection
30 Oct 2020Inspection
Issued a regular license for the personal care home. No violations were cited.
14 Jul 2020Inspection
14 Jul 2020Inspection
Found that during a smoke event, the fire alarm was not activated as required by emergency procedures.
2600.107.bEmergency procedures
04 Jun 2020Inspection
04 Jun 2020Inspection
Found no deficiencies. No regulatory citations were identified.
28 Feb 2020Inspection
28 Feb 2020Inspection
Determined that the submitted plan of correction was fully implemented. Continued compliance must be maintained.
08 Oct 2019Inspection
08 Oct 2019Inspection
Cited multiple deficiencies in training, fire safety, evacuation procedures, equipment safety, and medication documentation.
2600.65(f)Training topics for annual direct care staff training
2600.65(g)Direct care staff training requirements
2600.81(b)Equipment safety and maintenance
2600.132(d)Fire evacuation time for entire building
2600.132(f)Alternate exit routes during fire drills
2600.132(h)Evacuation to designated meeting place
2600.187(a)(12)Medication MAR requires diagnosis/purpose
30 Aug 2019Inspection
30 Aug 2019Inspection
Issued a renewal license with updated name; no deficiencies were cited.
10 Oct 2018Inspection
10 Oct 2018Inspection
Investigators identified multiple violations across training, sanitation, medication handling, documentation, and emergency procedures.
2600.65 (f)Training topics for annual training
2600.85 (a)Sanitary conditions shall be maintained
2600.132 (h)Emergency evacuation during drills
2600.109 (b)Rabies vaccination for companion animals
2600.171 (b)(5)First aid kit contents in vehicle
2600.183 (d)Medications stored/secured
2600.141 (a)(2)Medical evaluations must include specified elements
2600.141 (a)(2)Medical evaluations must include specified elements
2600.252Resident records must include identifying information
2600.185Storage and handling of medical equipment
28 Aug 2018Inspection
28 Aug 2018Inspection
Renewal license issued after an application; no deficiencies were cited.
15 Nov 2017Inspection
15 Nov 2017Inspection
Identified two violations of regulatory requirements related to policy development and updating resident assessments after falls. The findings indicate noncompliance with core requirements.
55 Pa.Code §2600.16(b)Policy development and procedures
55 Pa.Code §2600.227(d)Documentation in resident's plan
18 Oct 2017Inspection
18 Oct 2017Inspection
Inspected violations included improper sanitation practices, unsafe medication handling, incomplete labeling, and failures to follow prescriber directions and report medication errors.
2600.102(b)Dispenser with soap; hygiene provisions
2600.85(a)Sanitary conditions shall be maintained
2600.124Notification to local fire department
2600.141(b)(1)Annual medical evaluation
2600.187(d)Directions of prescriber followed
2600.188(b)Medication error reporting
22 Sept 2017Inspection
22 Sept 2017Inspection
Investigations found deficiencies in plan documentation and in updating the resident’s assessment and support plan. The violations indicate failure to keep required documentation current.
55 Pa.Code 2600.227(d)Documentation in resident's support plan
—Description of Violation
25 Aug 2017Inspection
25 Aug 2017Inspection
Granted a regular license following renewal; the agency approved continued operation.
11 Oct 2016Inspection
11 Oct 2016Inspection
The agency identified multiple deficiencies related to medication management, labeling, and staffing/training, indicating non-compliance with regulatory requirements.
2600.63(a)Staffing & first aid/CPR training
2600.183(b)Medications & syringes stored securely
2600.183(d)Only current meds/samples kept
2600.184(d)Labeling of original containers
30 Aug 2016Inspection
30 Aug 2016Inspection
Granted renewal of the license to operate the personal care home. A license was issued.
21 Oct 2015Inspection
21 Oct 2015Inspection
Identified failures in medication management and documentation, including uncompleted glucose readings and lack of assessment for self-administration, with incorrect MAR entries observed.
Type A2600.187(d)A resident who desires to self-administer medications shall be assessed by a physician, physician's assistant or CRNP regarding the ability to self-administer and the need for medication reminders.
Type A2600.187(d)The home shall follow the directions of the prescriber.
Type A2600.187(d)A resident who desires to self-administer medications shall be assessed by a physician, physician's assistant or CRNP regarding the ability to self-administer and the need for medication reminders.
Type A2600.187(d)A resident who desires to self-administer medications shall be assessed by a physician, physician's assistant or CRNP regarding the ability to self-administer and the need for medication reminders.
09 Sept 2015Inspection
09 Sept 2015Inspection
Renewed the license to operate a personal care home.
05 Nov 2014Inspection
05 Nov 2014Inspection
Investigated a complaint alleging contract signing and staff training deficiencies; multiple regulatory violations were identified.
The investigation found that preadmission screening forms for three residents were incomplete and did not indicate if the home could meet their needs.
55 Pa Code 2600.224aPreadmission screening incomplete
25 Aug 2014Inspection
25 Aug 2014Inspection
Issued a regular license renewal for a personal care home.
06 Nov 2013Inspection
06 Nov 2013Inspection
Found no deficiencies. The regular license remained in good standing.
29 Aug 2013Inspection
29 Aug 2013Inspection
Renewed the license to operate a personal care home, with a maximum capacity of 60 residents. The renewal indicated ongoing authorization to operate.
11 Oct 2012Inspection
11 Oct 2012Inspection
Determined compliance with applicable regulations and issued a regular license for a personal care home serving up to 60 residents.
22 Nov 2011Inspection
22 Nov 2011Inspection
Issued a regular license after determining compliance with applicable regulations.
29 Jun 2011Inspection
29 Jun 2011Inspection
Validated the license and approved a name change, with expiration unchanged.
17 Nov 2010Inspection
17 Nov 2010Inspection
Identified one deficiency related to criminal history checks and hiring policies not in compliance with requirements.
55 Pa.Code §2600Criminal history checks and hiring policies
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Mirador Living is not affiliated with the owner or operator(s) of Miller Personal Care at 19th and Chew. The information above has not been verified or approved by the owner or operator. For exact information, please contact Miller Personal Care at 19th and Chew directly. There is no cost for this service. We are compensated by the community you select.
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