Parkland Manor

    4636 Crackersport Rd, Allentown, PA 18104
    • Assisted Living
    • Memory Care

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    Reviews

    3.79·(48)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.7
    • Meals

      3.0
    • Amenities

      3.9
    • Value

      3.8

    Pros

    • Kind, compassionate, and helpful staff
    • Spacious, clean, and well-maintained rooms
    • Bright, single-level layout with convenient access to shared areas
    • Personalized rooms with outdoor doors and patio access
    • Varied activities, events, and resident engagement
    • Support with resident acclimation and individualized placement
    • Helpful family communication and follow-through
    • Reasonable value and affordable pricing
    • Good meal quality reported by some families

    Cons

    • Recurring staffing shortages
    • Inconsistent responsiveness and personal-care follow-through
    • Variable room-cleaning and bathing consistency
    • Medication-management and clinical communication gaps
    • Variable meal temperature and quality, with off-site preparation
    • Institutional-feeling common areas and limited home-like design
    • Restricted access to outings and shared spaces for memory-care residents
    • Uneven management visibility and service oversight

    Summary of reviews

    Feedback about Parkland Manor is mixed, with positive accounts of attentive care alongside significant concerns about staffing and consistency. Many families describe staff as friendly, compassionate, and helpful, and some say caregivers respond well to residents’ individual needs and support adjustment to the community. Other accounts describe delays in assistance and inconsistent delivery of personal care. Staffing shortages recur in the feedback and may affect how promptly residents receive support. Families also differ in their experience of communication: some praise regular updates and follow-through, while others describe gaps in health updates, medication coordination, and management oversight.

    Dining feedback is divided. Some residents and families are satisfied with the food, while others describe meals as unappealing, cool on arrival, or a poor fit for residents’ preferences. Reviewers also note that meals are prepared off-site rather than in an on-site kitchen. Activities are a notable strength in many accounts, including games, crafts, music, entertainment, and holiday events. Several families praise the activities director and the range of opportunities available, although participation varies by resident.

    The facility is often described as newer, clean, bright, and well maintained, with spacious rooms and a convenient single-level layout. Personal belongings can be used to make rooms feel more familiar, and some rooms have direct outdoor access or small patios. However, some visitors found the common areas institutional in appearance or less home-like, and impressions of the building’s condition and atmosphere vary. One memory-care tour described activities and dining as taking place within the unit, with limited access to areas outside it.

    Overall, Parkland Manor appears to offer appealing room sizes, accessible design, and active programming, with families frequently praising staff warmth. The main areas to clarify during a visit are staffing levels, how promptly assistance and scheduled care are provided, medication and medical-provider communication, meal preparation and quality, and the degree of outdoor and community access available to residents in each care area.

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    Location

    Parkland Manor is located at 4636 Crackersport Rd, Allentown, PA, 18104.

    About Parkland Manor

    Parkland Manor sits in Allentown near I-476, Highway 309, and Highway 22 at the crossroads of the Lehigh Valley, and opened in 2019 with a new building that's easy to spot thanks to its welcoming front door with a red awning and elegant divided-pane windows, plus townhome-style accommodations with stone accents that set it apart from other places in the area. The community offers assisted living, independent living, memory care, and personal care with advanced physical care services, so residents who have different needs can find help without moving to another facility. The rooms include studio apartments and semi-private options, with private bathrooms, air conditioning, kitchenettes, cable TV, high-speed Wi-Fi, and they come furnished if someone doesn't want to bother with moving furniture. The building's fully wheelchair accessible, and there's a 24-hour supervision team and a call system for emergencies, so help's always close by when it's needed, and the whole place is licensed by the state under license number 228230.

    Residents get all-inclusive rent, which means meals, housekeeping, laundry, and most services are covered in a single price, and that sure makes things easier to keep track of each month. The dining room has professional chefs preparing meals restaurant style, and the staff can work around restrictions like allergies or diabetes so people get what they need, and there's even a place for devotional services right onsite for those who want that. There's always something going on because the activity program includes daily events, library visits, movie nights, music, a game room, art programs, fitness and spa rooms, a theater, barber and salon services, plus outdoor walking paths, common patios, and places to just sit if you want a quieter time. Parkland Manor lets residents have some pets, though it's good to check the specifics about which pets are allowed, and they encourage tours, which can help folks see if it's a good fit for them right from the start.

    There's independent living for those who want to keep doing things on their own; assisted living and personal care services with help for things like medication management, bathing, dressing, and getting around if that's needed; advanced physical care for changing needs; and memory care services for those with Alzheimer's or dementia, which includes its own safety features and spaces designed for cognitive health. The on-site staff handles both medical needs and general support, so whether it's managing medication or help with activities of daily living, trained help's close by any time of day or night, and there's always a focus on helping people stay as independent as they want to be while keeping things comfortable and safe. The place has social spaces, some resident-run activities, educational trips to local attractions, and outings like golf or library visits, with transportation and parking taken care of for those who need it. Amenities like concierge service, emergency alert systems, scheduled housekeeping, dry cleaning, and beauty services make the days smoother, while the community lounge and outdoor areas offer plenty of chances to enjoy time with others or just relax. Parkland Manor's close to the city too, offering the amenities of a larger community nearby, so people get the benefits of both quiet and convenience.

    People often ask...

    Parkland Manor offers assisted living and memory care.

    There are 15 photos of Parkland Manor on Mirador.

    The full address for this community is 4636 Crackersport Rd, Allentown, PA 18104.

    No, Parkland Manor does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.

    License number228230
    Facility typeFull
    License classLicensed
    Capacity80 residents
    LicenseePARKLAND MANOR LLC
    Care servedPersonal Care Homes
    EffectiveOctober 9th, 2026
    ExpiresOctober 9th, 2027
    Special certificationSpecial Care Unit (capacity 40)
    View the official license record

    Inspection Reports

    25

    Reports

    31

    Citations

    0

    Complaints

    7

    Years

    18 Mar 2026Inspection
    Investigated and identified violations for failing to report an incident within the required 24 hours and for inaccurate glucose documentation in medication records.
    • 2600.16cReport incidents within 24 hours
    • 2600.185aImplement Storage Procedures for Medications and Medical Equipment
    26 Feb 2026Inspection
    Observed missing exit signs on three of four exits; signs were installed to meet requirements.
    • 2600.133.1Exit Signs
    13 Nov 2025Inspection
    Identified several deficiencies in care documentation and medication safety, including ADL assistance, medical evaluations, preadmission screening, and assessments.
    • 2600Activities of Daily Living Assistance
    • 2600Medical Evaluation
    • 2600Meds and Syringes Locked
    • 2600Preadmission Screening
    • 2600Assessment 15 Days
    • 2600Additional Assessment
    18 Dec 2024Inspection
    Found several deficiencies in incident reporting, financial records, resident equipment safety, sanitation, sleeping-hour fire drills, smoking area safety, medication storage, and locking devices.
    • 2600.16cWritten Incident Report
    • 2600.20bRecord Keeping - Financial/Resident Funds
    • 2600.81bResident Personal Equipment
    • 2600.85aSanitary Conditions
    • 2600.132eFire Drill during Sleeping Hours
    • 2600.144cSmoking Area Guidelines
    • 2600.183eStoring Medications
    • 2600.233cKey-Locking Devices
    05 Sept 2024Inspection
    Investigated a DHS report alleging failure to provide immediate access to records, failure to report a death-related incident within 24 hours, and missing signatures on a support plan.
    • 2600.5aAccess to home, residents, and records
    • 2600.16cWritten Incident Report
    • 2600.227.gSupport Plan Signatures
    12 Jun 2024Inspection
    Found deficiencies in the resident's support plan documentation, including inconsistent naming and failure to address reported behaviors and care needs.
    • 2600.227.dSupport Plan Medical/Dental
    14 Nov 2023Inspection
    Found no deficiencies after a site visit on 11/14/2023; no regulatory citations identified.
    25 Sept 2023Inspection
    Determined that a deficiency about signing a RASP was addressed and fully implemented, with ongoing compliance required.
    • 2600.227(h)Support Plan Refuse Sign
    01 Mar 2023Inspection
    Determined that bed rail safety requirements were fully implemented and ongoing compliance is maintained.
    • 2600.81.b.Resident Personal Equipment
    14 Sept 2022Inspection
    Determined that the submitted plan of correction was fully implemented and that continued compliance must be maintained.
    17 Aug 2022Inspection
    Found no deficiencies.
    09 Jun 2022Inspection
    Found no deficiencies cited during licensing inspections conducted on 06/09/2022, 06/10/2022, 06/15/2022, 06/17/2022, and 06/27/2022.
    16 Mar 2022Inspection
    Found no deficiencies identified during the licensing inspections.
    12 Jan 2022Inspection
    Investigated and found no deficiencies.
    07 Dec 2021Inspection
    Found no deficiencies identified after the inspections on 12/07/2021 and 01/18/2022.
    28 Sept 2021Inspection
    Identified several deficiencies, including locked egress doors, fire/maintenance hazards, missing medications, outdated diet documentation, and lack of a manufacturer statement for magnetic locks.
    • 2600.121.aUnobstructed Egress
    • 2600.125.aCombustible Storage
    • 2600.185.aMedication Storage Procedures
    • 2600.227.dSupport Plan Documentation
    • 2600.233.bLock Manufacturer Statement
    31 Aug 2021Inspection
    Issued a regular license renewal for a personal care home, authorizing continued operation under applicable regulations.
    19 Aug 2021Inspection
    Found deficiencies in following prescriber orders for medications and in updating the resident’s support plan.
    • 2600.187.dFollow Prescriber's Orders
    • 2600.227.dSupport Plan Medical/Dental
    17 Jun 2021Inspection
    Approved the revised capacity from 118 beds to 70 beds, including reducing the Secure Dementia Unit to 25 beds, with the expiration date unchanged.
    09 Sept 2020Inspection
    Issued a regular license following renewal; no deficiencies cited.
    25 Aug 2020Inspection
    Identified that a resident's dairy-free diet was not reflected in the resident's support plan.
    • 2600.227(d)Documentation of medical, dental, vision, hearing, mental health or other care services and referrals in the resident's support plan
    22 May 2020Inspection
    Identified no regulatory citations during the inspections. Inspections occurred on multiple dates between May and June 2020.
    24 Mar 2020Inspection
    Approved the revised license to increase capacity from 50 to 78, with the expiration unchanged.
    08 Jan 2020Inspection
    Approved a revised license capacity reduction from 78 to 50.
    09 Oct 2019Inspection
    Determined substantial compliance with the applicable regulations; a full inspection could not be completed because this is a new legal entity operating the home.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Parkland Manor. The information above has not been verified or approved by the owner or operator. For exact information, please contact Parkland Manor directly. There is no cost for this service. We are compensated by the community you select.

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