Good medical oversight including nurse practitioner access
Small, personable community feel
Cons
Inconsistent staffing levels and coverage
Gaps in dementia-care training and specialty expertise
Medication-administration delays and ordering lapses
Variable incident-notification and family-communication practices
Maintenance and facility-repair backlog
Weaknesses in security and personal-property controls
Variability in management practices and staff turnover
Opacity around fee disclosures and unexpected charges
Noise and environmental-management issues during meals
Layout complexity that may challenge residents with dementia
Scheduling and transportation limitations for offsite appointments
Summary of reviews
Brookdale Murrysville presents a mixed but generally positive profile. Many families describe a clean, bright facility with private, apartment-style rooms and a home-like communal dining environment. The campus offers readily accessible bathrooms and showers, on-site services such as a beauty shop and hairdresser, and a pet-friendly policy that contributes to a welcoming atmosphere. The building has had documented maintenance work in progress; reviewers noted both ongoing repair projects (painting, soffit/fascia work) and outstanding items (window seals, fence replacement) that suggest an active but unfinished maintenance plan.
Staffing and direct care receive broadly favorable comments alongside clear variability. Numerous accounts praise friendly, attentive caregivers, proactive nurses or nurse practitioners, and staff members who facilitate a smooth transition and frequent communication with families. Concurrently, there are consistent operational concerns: inconsistent staffing levels (particularly off-hours), turnover, and variable management practices that lead to uneven experiences between residents. A pattern of gaps in dementia-specific training and inconsistent approaches to residents with advanced cognitive impairment was reported; while some families highlight high-quality memory-care training and individualized problem solving, others describe inadequate engagement and limited movement/activity for advanced-dementia residents.
Dining and programming are relative strengths. Reviewers commonly note appetizing, nutritious meals, backup meal and snack availability, family-style private dinners, and an activities program that includes music, crafts, holiday events, and opportunities for exercise and socialization. These offerings support resident engagement and are often cited as contributing to resident satisfaction. At the same time, operational practices such as noise control during meals and certain medication-related practices in dining areas were raised as concerns, which intersects with broader medication-management issues.
Clinical operations and management communication show both positives and vulnerabilities. Many families appreciate timely updates, compassionate outreach from specific staff, and active problem solving for health needs. However, there are recurring concerns about medication-administration delays, ordering lapses, and inconsistent notification about hospitalizations or incidents. Separately, allegations concerning personal-property control and at least one claim of staff theft (characterized by some reviewers as a serious individual concern) indicate a need for stronger asset-security protocols. Financial transparency also emerged as an issue for some families, with instances of unexpected fees or fee increases cited as problematic.
Overall pattern: Brookdale Murrysville appears to deliver a generally warm, activity-rich environment with solid day-to-day caregiving for many residents, particularly those who benefit from a small, community-oriented setting and regular activities. Families evaluating the facility should weigh the facility’s strengths in cleanliness, meals, and programming against operational variability — especially staffing consistency, dementia-care expertise, medication processes, maintenance completion, and property/billing controls. Prospective residents and families would be advised to ask specific questions about staffing ratios (including night and weekend coverage), dementia-care training and protocols, medication-administration controls, property-security measures, and full disclosure of fees before making placements.
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Location
Brookdale Murrysville is located at 5300 Old William Penn Hwy, Export, PA, 15632.
About Brookdale Murrysville
Brookdale Murrysville is a specialized memory care community dedicated to supporting individuals living with Alzheimer’s and other forms of dementia. The community offers a person-centered approach, focusing on nurturing each resident’s identity and sense of purpose while fostering a sense of belonging. Families seeking compassionate and tailored dementia care will find Brookdale Murrysville’s approach is rooted in building relationships based on trust, respect, and loving concern for residents and their families. Both the physical environment and programming reflect a deep understanding of the unique needs of individuals in various stages of cognitive decline.
One of the hallmark features of Brookdale Murrysville is its exclusive memory care programming. The Clare Bridge program has been developed over the span of more than 30 years and is designed to offer purposeful engagement and consistent routines for those in the mid to late stages of dementia. For residents in the more advanced stages of the disease, the Clare Bridge Solace program provides an additional layer of specialized support, helping to maintain comfort and dignity during the later stages. Each program is underpinned by the expertise and compassion of staff members who receive ongoing training in caring for older adults with cognitive challenges.
Residents at Brookdale Murrysville enjoy a wide range of amenities in an environment designed for comfort and familiarity. The community features apartment-style living, including private and semi-private rooms, allowing residents to have their own personalized space. Common areas such as the Activity Room, Craft Area, Library, Community Dining Room, Living Room, and welcoming patio provide residents with opportunities for socialization, creativity, and relaxation. Daily life is supported by dining and housekeeping services, allowing residents to focus on enriching activities and time with loved ones.
To make daily living more convenient, Brookdale Murrysville offers a Personal Solutions program, which enables residents or their families to order personal care and household items such as toothpaste, mouthwash, soap, hearing aid batteries, shaving products, hygiene items, and paper towels. These products are delivered directly to residents’ doors in discreet packaging, and orders can be set up for recurring monthly shipment or placed as one-time requests. This service allows residents to enjoy more time with the people they care about and less time worrying about shopping for necessities.
Brookdale Murrysville’s dedication to consistent care assignments, purposeful programs, and the nurturing of meaningful partnerships between residents, their families, and staff is evident throughout the community. This commitment to a person-centered model ensures that every individual is supported in preserving who they are, even as their needs evolve. The thoughtfully designed environment, specialized dementia care programming, and the supportive approach to daily living create an atmosphere where small successes can become significant victories, offering both residents and their families peace of mind and hope.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale Murrysville offers competitive pricing, with rates starting at a cost of $4,495 per month.
Brookdale Murrysville offers independent living, assisted living, memory care, and skilled nursing.
There are 25 photos of Brookdale Murrysville on Mirador.
Yes, Brookdale Murrysville allows residents to age in place and adjust their level of care as needed.
The full address for this community is 5300 Old William Penn Hwy, Export, PA 15632.
No, Brookdale Murrysville does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.
Found deficiencies where the resident's support plan did not address aggression patterns or fall prevention after changes in needs.
2600.227.cSupport plan revision within 30 days
26 Sept 2025Inspection
26 Sept 2025Inspection
Investigated a complaint at the licensed operation and found no deficiencies.
15 Jul 2025Inspection
15 Jul 2025Inspection
Found caregiver neglect allegations were not reported to the local Area Agency on Aging, with documented caregiver neglect incidents during incontinence care.
2600.Resident Abuse Report
2600.Written Incident Report
05 Jun 2025Inspection
05 Jun 2025Inspection
Identified multiple deficiencies related to sanitation, ventilation, waste handling, lighting at bedside, and medication management.
2600. 85.a.Sanitary Conditions
2600. 85.d.Trash Receptacles
2600. 86.b.Bathroom
2600. 88.a.Surfaces
2600. 101.j.7.Lighting/Operable Lamp
2600. 103.e.Left Overs
2600. 183.b.Meds and Syringes Locked
2600. 185.a.Implement Storage Procedures
2600. 187.a.Medication Record
2600. 187.d.Follow Prescriber's Orders
22 May 2025Inspection
22 May 2025Inspection
Investigated an incident of physical abuse by staff toward a resident; identified missing new-hire orientation and abuse reporting training, plus an incomplete resident assessment plan.
Type B2600.42bAbuse — physical/verbal
2600.65aFire safety orientation — first day
2600.65bRights/Abuse orientation for direct care staff
2600.234bSupport plan needs elements not addressed
22 Jul 2024Inspection
22 Jul 2024Inspection
Investigated allegations of resident abuse and found failures to report promptly and to maintain incident documentation.
Identified deficiencies related to combustible storage near heat sources and evacuation drill times exceeding the safety target.
2600.125aCombustible Storage
2600.132dEvacuation
13 Oct 2023Inspection
13 Oct 2023Inspection
Identified deficiencies in immediate notification of abuse to the resident’s designated person, observed abusive conduct by staff, and missing Pennsylvania background check documentation.
2600. 15.d.Resident Abuse-Notification
2600. 42.b.Abuse
2600. 51.Criminal History Checks
25 Sept 2023Inspection
25 Sept 2023Inspection
Investigated abuse-related allegations and related mistreatment; found failures to notify designated persons and authorities and instances of disrespectful or physical handling of residents.
2600.15.dResident Abuse-Notification
2600.16.cWritten Incident Report
2600.42.bAbuse
2600.42.cTreatment of Residents
19 Dec 2022Inspection
19 Dec 2022Inspection
Identified deficiencies in resident documentation, staff training, equipment, and communications; determined that the corrective actions were fully implemented.
2600.25.b.Contract Signatures
2600.41.eSigned Statement
2600.54.aDirect Care Staff
2600.65.bRights/Abuse
2600.86.bBathroom
2600.91Telephone Numbers
2600.101.jLighting/Operable Lamp
2600.103.fRefrigerator/Freezer Temps
2600.141.b.1Medical Evaluation
2600.191Resident Right to Refuse
2600.231.eNo Objection Statement
02 Dec 2021Inspection
02 Dec 2021Inspection
Issued a regular license to operate a personal care home with a capacity of 42, valid from 2022-02-19 to 2023-02-19.
05 Aug 2021Inspection
05 Aug 2021Inspection
Found no deficiencies.
25 Jan 2021Inspection
25 Jan 2021Inspection
Issued a regular license after renewal for a personal care home and scheduled an onsite inspection within the next year.
12 Nov 2019Inspection
12 Nov 2019Inspection
Determined that prior deficiencies were addressed and ongoing compliance must be maintained.
17 Jan 2019Inspection
17 Jan 2019Inspection
Renewal approved and compliance confirmed; license issued.
29 Oct 2018Inspection
29 Oct 2018Inspection
Observed multiple deficiencies including unsafe hot water temperatures, inadequate food storage, and failure to display required license and safety information.
Type B2600.89(b)Hot water temperature
2600.3(c)Posting license and inspection summary
2600.132(b)Fire safety inspection and drill
2600.103(g)Food storage containers
2600.103(i)Outdated or spoiled food
2600.233(c)Exit device directions
12 Feb 2018Inspection
12 Feb 2018Inspection
The department issued a regular license for a personal care home with a capacity of 42.
23 Oct 2017Inspection
23 Oct 2017Inspection
Investigations found deficiencies in care-hour documentation, medication labeling/administration, and fire-drill recordkeeping, with corrective actions noted.
Type A2600.57(d)Regulation 2600.57(d)
Type A2600.184(a)Regulation 2600.184(a)
Type A2600.187(a)Regulation 2600.187(a)
Type A2600.187(d)Regulation 2600.187(d)
10 Mar 2017Inspection
10 Mar 2017Inspection
Investigative findings identified multiple violations related to failure to report abuse/neglect promptly and improper handling of resident safety and treatment.
Type A2600.15 (d)Notification of abuse/neglect
Type A2600.15 (b)Description of violation
Type A2600.16 (c)Notification to Area Office / DHS
Type A2600.42 (b)Abuse / neglect policy compliance
Type A2600.42 (b)Additional violation detail
09 Mar 2017Inspection
09 Mar 2017Inspection
Issued a regular license to operate a personal care home with capacity 42 at the listed address.
02 Aug 2016Inspection
02 Aug 2016Inspection
An investigation found deficiencies related to medication handling and incomplete resident records during a licensing visit.
2600.144(b)Medication management and disposal
2600.252Residents' records – identifying information
07 Mar 2016Inspection
07 Mar 2016Inspection
Found that 'assisted living' was used in marketing materials for a residence not licensed to provide assisted living; pages were updated to 'Assisted Senior Living'.
Act 56 of 2007; 62 P.S. § 1057.3(i); 55 Pa.Code Chapter 2800; 55 Pa.Code § 2600.18Use of 'assisted living' in names/materials for an unlicensed residence
18 Feb 2016Inspection
18 Feb 2016Inspection
Identified a violation for using the term 'assisted living' without licensure and proposed a daily fine for noncompliance.
55 Pa.Code Chapter 2800; Act 56 of 2007; 62 P.S. §1057.3(i)Use of term 'assisted living' without licensing
13 Apr 2015Inspection
13 Apr 2015Inspection
Investigated with findings of multiple regulatory deficiencies related to staff orientation, safety of exits, meal planning, and medication management.
Type A55 Pa.Code §2600.65(b)Staff orientation and training
Type A55 Pa.Code §2600.121(a)Stairways, hallways, doorways and egress
Type A55 Pa.Code §2600.162(c)(1)Menus
Type A55 Pa.Code §2600.186(a)Prescription medications
Type A55 Pa.Code §2600.125(b)Combustible materials
24 Nov 2014Inspection
24 Nov 2014Inspection
The Department issued a regular license after confirming compliance with licensing requirements.
24 Oct 2014Inspection
24 Oct 2014Inspection
Identified a staff member pushing a resident and making demeaning remarks, violating dignity and respect requirements for residents.
Type A55 Pa.Code §2600.42(c)A resident shall be treated with dignity and respect
21 Feb 2014Inspection
21 Feb 2014Inspection
Cited two violations related to reporting and documenting care. The report noted a staff slap incident wasn’t reported within 24 hours and inappropriate sexual behavior wasn’t documented in the resident’s plan.
55 Pa.Code § 2600.16(c)Reporting incidents within 24 hours
55 Pa.Code § 2600.27(d)Documentation of services in the resident's plan
14 Nov 2013Inspection
14 Nov 2013Inspection
Found multiple regulatory violations involving heat-source protection, evacuation procedures, menu posting, medication handling, and signing of resident plans.
2600.84Heat sources; protective guards/insulation
Type A2600.132(h)Residents evacuate to designated meeting place during fire drill
Granted a certificate of compliance for a 42-capacity personal care home and renewed licensure; an on-site inspection was planned within the next year.
23 Jul 2013Inspection
23 Jul 2013Inspection
Investigated an allegation of abuse and found it was not reported promptly to the local area agency on aging.
55 Pa.Code §2600.15(a)Reporting suspected abuse
09 Nov 2012Inspection
09 Nov 2012Inspection
Identified violations related to improper food storage and incomplete fire drill documentation during a licensing review.
2600.103(g)Food shall not be reused or served from a plate; leftovers must be labeled and dated
2600.132(c)Fire drill records must include specified details
15 Jun 2012Inspection
15 Jun 2012Inspection
Identified deficiencies in assessments and care planning, including missing behavioral services and supervision details.
55 Pa.Code §2600.225(c)Assessments and reassessments
55 Pa.Code §2600.227(d)Documentation of medical/behavioral care services in the resident's support plan
09 Feb 2012Inspection
09 Feb 2012Inspection
Identified multiple deficiencies related to safety, emergency procedures, and medication management, requiring corrective actions.
55 Pa.Code §2600Poisonous materials storage
55 Pa.Code §2600Fire safety during drills
55 Pa.Code §2600Emergency procedures, posting
55 Pa.Code §2600Medication administration records
55 Pa.Code §2600Medication administration records
55 Pa.Code §2600Repeated violations
15 Dec 2010Inspection
15 Dec 2010Inspection
Identified violations included medication documentation gaps, incomplete fire-drill records, and lint/fire-safety hazards. Documentation of refusals and reporting to physicians were not properly completed.
55 Pa.Code §2600Medication administration record missing documentation of refusals
55 Pa.Code §2600Documentation/reporting of medication refusals
55 Pa.Code §2600Lint removal to reduce fire hazards
55 Pa.Code §2600Fire drills and evacuation documentation
55 Pa.Code §2600Written fire drill records must include required details
10 Nov 2010Inspection
10 Nov 2010Inspection
Found deficiencies in preadmission screening and cognitive preadmission assessment for a resident, and noted a burn risk from a fireplace in use.
55 Pa.Code §2600Preadmission screening must show needs can be met before admission
55 Pa.Code §2600Preadmission cognitive screening
13 Nov 2009Inspection
13 Nov 2009Inspection
Identified deficiencies in staffing training, resident preadmission cognitive screenings, and emergency exit procedures during a licensing review.
55 Pa.Code § 2600Staffing and first aid training
55 Pa.Code § 2600Preadmission cognitive screening
55 Pa.Code § 2600Emergency exits and drills
55 Pa.Code § 2600Emergency exits and drills
55 Pa.Code § 2600Preadmission cognitive screening
55 Pa.Code § 2600Preadmission cognitive screening
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